Network Troubleshooting

Accessing the WAN Chapter 8

ITE I Chapter 6

2006 Cisco Systems, Inc. All rights reserved.

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Objectives

Establish a network baseline

Describe troubleshooting methodologies and troubleshooting tools Describe the common issues that occur during WAN implementation Troubleshoot enterprise network implementation issues

ITE 1 Chapter 6

2006 Cisco Systems, Inc. All rights reserved.

Cisco Public

Establish a Network Baseline

Explain the importance of network documentation

ITE 1 Chapter 6

2006 Cisco Systems, Inc. All rights reserved.

Cisco Public

Establish a Network Baseline

Describe the stages of the network documentation process

ITE 1 Chapter 6

2006 Cisco Systems, Inc. All rights reserved.

Cisco Public

Establish a Network Baseline

Explain the purpose for measuring normal network performance when creating a baseline

ITE 1 Chapter 6

2006 Cisco Systems, Inc. All rights reserved.

Cisco Public

Establish a Network Baseline

Describe the steps for establishing a network baseline

ITE 1 Chapter 6

2006 Cisco Systems, Inc. All rights reserved.

Cisco Public

Describe Troubleshooting Methodologies and Troubleshooting Tools

Explain why a systematic method is the generally the best approach to troubleshooting

ITE 1 Chapter 6

2006 Cisco Systems, Inc. All rights reserved.

Cisco Public

Describe Troubleshooting Methodologies and Troubleshooting Tools

Describe how layered models, such as the OSI reference model or TCP/IP model, are used for troubleshooting

ITE 1 Chapter 6

2006 Cisco Systems, Inc. All rights reserved.

Cisco Public

Describe Troubleshooting Methodologies and Troubleshooting Tools

Describe the three stages of the general troubleshooting process

ITE 1 Chapter 6

2006 Cisco Systems, Inc. All rights reserved.

Cisco Public

Describe Troubleshooting Methodologies and Troubleshooting Tools

Describe the three main methods for troubleshooting network problems

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10

Describe Troubleshooting Methodologies and Troubleshooting Tools

Describe the stages for gathering symptoms for troubleshooting a network problem

ITE 1 Chapter 6

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11

Describe Troubleshooting Methodologies and Troubleshooting Tools

Describe the types of software and hardware tools that are commonly used when troubleshooting networks

ITE 1 Chapter 6

2006 Cisco Systems, Inc. All rights reserved.

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12

Describe the Common Issues that Occur During WAN Implementation

Describe the fundamentals in WAN design and communication

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13

Describe the Common Issues that Occur During WAN Implementation

Describe the steps for designing or modifying a WAN

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14

Describe the Common Issues that Occur During WAN Implementation

Describe the considerations for analyzing WAN traffic

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15

Describe the Common Issues that Occur During WAN Implementation

Describe the considerations for designing a WAN topology

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16

Describe the Common Issues that Occur During WAN Implementation

Describe common WAN implementation issues

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17

Describe the Common Issues that Occur During WAN Implementation

Describe the recommended steps for troubleshooting a WAN

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18

Troubleshoot Enterprise Network Implementation Issues

Explain how network diagrams are used for troubleshooting

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Troubleshoot Enterprise Network Implementation Issues

Describe how to troubleshoot network problems occurring at the physical layer

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Troubleshoot Enterprise Network Implementation Issues

Describe how to troubleshoot network problems occurring at the data link layer

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Troubleshoot Enterprise Network Implementation Issues

Describe how to troubleshoot network problems occurring at the network layer

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22

Troubleshoot Enterprise Network Implementation Issues

Describe how to troubleshoot network problems occurring at the transport layer

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23

Troubleshoot Enterprise Network Implementation Issues

Describe how to troubleshoot network problems occurring in the application layers

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Summary

Network Baseline
How a network is expected to perform under normal conditions

Network documentation should include:

Network configuration table End-system configuration table Network topology diagram

Planning for the 1st baseline

Determine what type of data to collect
Identify devices and ports of interest Determine baseline duration

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Summary
3 stages of the troubleshooting process
Gather symptoms Isolate problem Correct problem

3 main methods for troubleshooting a network

Bottom up

Top down
Divide & conquer

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Summary
Software troubleshooting tools
Cisco view Solar winds HP Open view

Hardware troubleshooting tools

Network analysis mode

Digital multi-meters
Cable testers Network analyzer

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Summary
Common WAN implementation issues include
QoS Reliability Security Latency Confidentiality Public or Private

Using a layered approach to troubleshooting aids in isolating and solving the problem

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ITE 1 Chapter 6

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