CHAPTER 1

INTRODUCTION TO HUMAN NATURE

INTRODUCTION
Man is a social animal. Human skills is the ability to work with, understand, and motivate other people both individually and in groups. Study of human nature deals with personality, attitudes, intelligence, thinking, abilities, values, learning and perception.

INDIVIDUAL DIFFERENCES
Individual differences are classified in to two dimensions : o PRIMARY DIMENSION

o SECONDARY DIMENSION

AGE

GENDER

PRIMARY DIMENSION

NATIONALITY

PHSICAL AND MENTAL ABILITIES

RELIGION

ORGANIZATIONAL ROLE

WORK EXPERIENCE

ATTITUDE

SECONDARY DIMENSION
COMMUNICATION SKILLS STYLE OF WORK

EDUCATION

FAMILY STATUS

 INTER INDIVIDUAL DIFFERENCES : It refers to differences in a particular characteristics among various individuals. Example : difference in terms of attitudes, physical features etc. INTRA INDIVIDUAL DIFFERENCES : It refers to the difference among various characteristics possessed by the same person. Example : A person may be good in painting but not so good in singing and might be bad in playing

Factors influencing human behavior

INTERNAL ENIVORNMENT
PEOPLE

JOBS/TASK

PROCESS

TECHNOLOGY

STRUCTURE

EXTERNAL ENVIORNMENT
CULTURE MARKET GOVERNMENT

LABOUR MARKET

TECHNOLOGY

ECONOMIC POLITICAL

SOCIAL

AGING WORKFORCE
OLD EXPERIENCE JUDGMENT STRONG WORK ETHIC COMMITMENT TO QUALITY LACKS FLEXIBILITY RESISTANT TO NEW TECHNOLOGY YOUNG FRESHER ZEAL WEAK JUDGMENT FOCUSSED READY TO LEARN STUBBORN

B = f(P,E)

DEPENDENT VARIABLES
THE VOLUNTARY AND INVOLUNTARY WITHDRAWAL TURNOVER ABSENTEEISM FAILURE TO REPORT TO WORK

SATISFACTION AN INDIVIDUALS GENERAL ATTITUDE TOWARDS JOB

PRODUCTIVITY A PERFORMANCE MEASURE THAT INCLUDES EFFECTIVENESS AND EFFCIENCEY

INDEPENDENT VARIABLES
INDIVIDUAL VARIABLE
BIOLOGICAL CHARACTERISTICS PRESUMED CAUSE IN THE DEPENDENT VAR.

GROUP VARIABLE ORGANIZATION SYSTEM VARIABLES

PATTERNS OF BEHAVIOUR DECISIONMAKING

HR POLICIES, STRUCTURE AND DESIGN CULTURE OF THE ORGANIZATION