Mapping of HR Interventions

These programs can be run as Stand-alone Workshops or combined as 2-day Development Interventions. MDPs (eg: Enhancing Managerial Effectiveness) typically run for longer durations from 2 months to 6 months to sustain learning and application

Functional
Senior Mgmt / Dept Heads
1. Managerial Effectiveness (MDP) 1. Competency-based Interviewing Tools & Techniques 2. Finance for NonFinance 3. Project Management 4. Complaint Management 1. Customer Focus & CRM 2. Business English Language - Pronunciation, Grammar, Vocabulary & Fluency

Behavioural
1. Change Management 2. Strategic Thinking & Planning

Soft Skills
1. Succession Planning 2. Performance Feedback Skills 3. Managing & Cascading Change effectively 1. Influencing Skills 2. Problem Solving (Troubleshooting) 3. Decision-Making Tools 4. Advanced Presentation Skills 1. Presentation Skills 2. Language Skills 3. Advanced Writing Skills 4. Negotiation Skills 5. Effective Meetings & Teleconferencing

Leadership
1. Executive Coaching based on GROW & PERFECT models 2. Leadership Effectiveness 1. Talent Engagement 2. Coaching & Mentoring Skills 3. Situational Leadership & Thought Leadership 4. Enhancing Managerial Effectiveness (MDP) 1. Managing Teams 2. Action Centered Leadership Model 3. Delegating, Coaching & Mentoring 1. Being an Effective Team Player 2. Taking Initiative & Ownership 3. Young Leadership Program

Managers

1. Assertiveness 2. Strategic Thinking 3. Planning & Goal Setting 4. Emotional Intelligence 5. Creativity & Lateral Thinking 1. Assertiveness 2. Conflict Management 3. Cross Cultural Training 4. Time Management 5. Emotional Intelligence

Team Leads, Supervisors & Executives

Entry Level

1. Customer Etiquette 2. Sales & Managing Key Accounts 3. Telephone Etiquette Inbound & Outbound processes

1. Professionalism at Work 2. Interpersonal Effectiveness 3. Conflict Management 4. Global Effectiveness 5. Corporate Etiquette 6. Positive Mirroring

1. Articulation Skills 2. Business Writing Skills 4. Effective Meetings & Teleconferencing 5. Business Communication 6. Service How to say NO

Suresh.Verghis@sureshverghis.com

Suresh Verghis ACC

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