2009 Oracle Corporation Proprietary and Confidential

Safe Harbor Statement

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision. The development, release, and timing of any features or functionality described for Oracles products remains at the sole discretion of Oracle.

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The Best of Procurement Offerings!

Linda Johnston, Sofia Burbano and Todd Cerny / Proactive Support

Agenda

Prevent

Advisors: Upgrade, Patch and Period Close Procurement Patching Notes Information Centers Master GDF Diagnostic Get Proactive Page
Search Helpers Troubleshooting documents Master Encumbrance Script Search Help in Procurement Webcasts and Newsletters

Resolve

My Oracle Support Community

Summary and Q & A
4

Agenda

Prevent

Advisors: Upgrade, Patch and Period Close Procurement Patching Notes Information Centers Master GDF Diagnostic Get Proactive Page
Search Helpers Troubleshooting documents Master Encumbrance Script Search Help in Procurement Webcasts and Newsletters

Resolve

My Oracle Support Community

Summary and Q & A
5

Advisors

Upgrade Advisor

Patching & Maintenance Advisors

Plan and execute a viable Patching and maintenance strategy Includes a complete Project patch plan specific to your environment

Procurement Patching Notes

Doc ID 1468883.1 Title 12.1.3: Procurement Family Update - Current Rollup Patch : 13984450:R12.PRC_PF.B Use this for Release 12.1.3 and above. Contains most important fixes. Includes known patching issues, with a link to the patch wizard. This will be updated on each new rollup release. Procurement Family Patch Release History Use for Release 12.1.2 and below History of the patch sets, mini-packs, family packs and rollup for Procurement products.

222339.1

What is the Period Close Advisor?

The Period Close Advisor provides guidance on recommended period end procedures for E-Business Release 12.x
A one stop shop for R12 Period Close. Future new proactive capabilities will continuously be added It is intended to be generic and does not relate to a specific organization or industry Step by step best practices with tips and troubleshooting references are provided to assist you through each phase and sub-ledger

2012 Oracle Corporation Proprietary and Confidential

Period Close Advisor

Sub-ledger tabs in recommended closing order Sub-ledger steps &

Community Link

Additional Resources

2012 Oracle Corporation Proprietary and Confidential

Period Close Advisor

2012 Oracle Corporation Proprietary and Confidential

Procurement Information Centers

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Get Proactive Page Doc ID 432.1

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Get Proactive Page

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Get Proactive Page

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Generic Data Fixes

A GDF is a Generic Data Fix Patch that is made available for download via My Oracle Support. These data fixes are written by Oracle Development for data corruption issues resulting of a specific code bug.
There are many GDFs for Purchasing and a full list is available in Doc ID 1348821.1 - Oracle Purchasing Generic Datafix Index.

Generic Data Fixes

A GDF typically contains a SQL script that validates if data corruption exists and at the same time fixes the incorrect data. Some typical data integrity issues for Purchasing include: Mismatch of quantity billed between PO and invoice Excess supply and demand Mismatch of UOM code between lines and shipments Each one of these data integrity issues is documented in a single note that includes references to the data fix patch and root cause fix.

Master GDF Diagnostic

Typical resolution Resolution flow the master GDF exactly Master GDFflow Doc ID 1474734.1 will produce ausing report showing Search in My Oracle Support Run master GDF to identify data corruption which known corruption exists in your instance and which individual problem note needs to be followed. Find several notes matching the symptoms Follow instructions in recommended note to resolve the issue

Use this script proactively to scan potential data integrity issues for a Log service request period of time.
Wait for the engineer to understand the problem and review data Test different options until a solution is found

It simplifies the resolution process for data corruption issues.

Typical resolution flow

Master GDF Diagnostic

Always download and run the latest version of the diagnostic script from Doc ID 1474734.1. Download script Podatacheck.sql Run POdatacheck.sql from SQL*Plus: SQL> @POdatacheck.sql Parameters: Organization ID, Date range, Number of transactions per section, Generate trace? No data is created, updated or deleted by this diagnostic script.

Master GDF Diagnostic

You do not need to obtain approval prior to running these fixes. They are already fully approved by Support and Development for all customers. All GDFs are fully supported, in case something goes wrong raise an SR stating which GDF was run and provide the output of the script for investigation.

Agenda

Prevent

Advisors: Upgrade, Patch and Period Close Procurement Patching Notes Information Centers Master GDF Diagnostic Get Proactive Page
Search Helpers Troubleshooting documents Master Encumbrance Script Search Help in Procurement Webcasts and Newsletters

Resolve

My Oracle Support Community

Summary and Q & A
22

Search Helpers
Search Helpers (also known as Guided Resolutions) follow a logical Decision Tree and find targeted solutions with relevant information based on frequently occurring scenarios / customer business flows.

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Search Helpers
Doc ID 1361856.1 1377764.1 1364360.1 1369663.1 1391970.1 1394392.1 1470034.1 Title EBS: Purchase Order and Requisition Approval (In Process or Incomplete Status) EBS : PO Output for Communication / Supplier Notification Issues EBS : Requisition To Purchase Order EBS : Purchase Document Open Interface and API EBS : Search Helper for RVTII-060 Errors in Receiving EBS : Purchasing Buyer Work Center EBS : Document Control Issues

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Troubleshooting Help
Doc Doc ID ID 1477025.1 1477025.1 1480108.1 1480108.1 1409604.1 1409604.1 1316098.1 1316098.1 1415918.1 1415918.1 1437183.1 1437183.1 1487713.1 1487713.1 Title Title Master Troubleshooting Guide for Close Actions Purchasing Master Troubleshooting Guide for Close Actions inin Purchasing Master Troubleshooting Guide for Cancel Actions in Purchasing Master Troubleshooting Guide for Cancel Actions in Purchasing Aid To Testing Purchasing Approval Rules Against an Employee Aid To Testing Purchasing Approval Rules Against an Employee R12: Purchasing PO Approval Chain Diagnostic R12: Purchasing PO Approval Chain Diagnostic CREATEPO Workflow - Data Collection Script CREATEPO Workflow - Data Collection Script AME : How to Diagnose Issues With the Default Approver List in Purchasing When AME : How to Diagnose Issues With the Default Approver List in Purchasing When Using Approvals Management Using Approvals Management Required Setups For Purchase Order Approval Using Approvals Management Required Setups For Purchase Order Approval Using Approvals Management Engine Engine (AME) (AME)

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Encumbrance Diagnostic

2012 Oracle Corporation Proprietary and Confidential

Encumbrance Diagnostic Output

Cross-product setup Document data dump Funds availability Subledger Accounting transaction GL and AP (invoice) data Can generate FND debug for you To Generate Debug Messages enter Y parameter Self-Service opportunities Data Validation Link to key documentation

2011 Oracle Corporation Proprietary and Confidential

Help With Searching in My Oracle Suppor

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Procurement Newsletter

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Procurement Webcasts

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Feedback

Rate any of our Notes and/or add Comments

2011 Oracle Corporation Proprietary and Confidential

Agenda

Prevent

Advisors: Upgrade, Patch and Period Close Procurement Patching Notes Information Centers Master GDF Diagnostic Get Proactive Page
Search Helpers Troubleshooting documents Master Encumbrance Script Search Help in Procurement Webcasts and Newsletters

Resolve

My Oracle Support Community

Summary and Q & A
32

My Oracle Support Community

Oracle and Industry Experts works together
Access from Community Tab in My Oracle Support or direct at http://communities.oracle.com

Featuring Procurement and EBS Patching Community

Click on Create a Community Post make a posting for issue resolution or information exchange with Oracle Support and/or Industry peers

View and Search other Community Discussions

Includes: Webcasts Information, Featured Discussions, News and Announcements
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My Oracle Support Community D E M O N S T R A T I O N

2012 Oracle Corporation Proprietary and Confidential

Agenda

Prevent

Advisors: Upgrade, Patch and Period Close Procurement Patching Notes Information Centers Master GDF Diagnostic Get Proactive Page
Search Helpers Troubleshooting documents Master Encumbrance Script Search Help in Procurement Webcasts and Newsletters

Resolve

My Oracle Support Community

Summary and Q & A
35

Summary of Procurement Offerings

Offering
Advisors Information Center Get Proactive Index Master GDF Diagnostic Search Helpers Encumbrance Diagnostic Search Help Procurement Newsletter Procurement Webcasts

Access
1452192.2 1391332.2 432.1 1474734.1 1391332.2 1483743.1 1385550.1 111111.1 1456150.1

Description
All information needed for Upgrading, Patching & Maintenance and the Period Close Hot Topics and Resources for all Procurement modules including the link to the Search Helpers, Webcasts, Community, Twitter, Troubleshooting Notes, Webcasts & more. Link to all Global EBS Information with drill down to Product Information Script to proactively identify data corruption and identify fixes. Logical Decision Tree providing solutions based on symptoms entered. Obtain all needed encumbrance data on a transaction for Development in one step. Training videos for searching in My Oracle Support specific to Procurement Monthly newsletter providing the latest information on all the Procurement modules. Access recording and upcoming Webcasts information.

Community

My Oracle Support

Post threads to Procurement and/or EBS Patching for help on issues.

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THANK YOU !

 2009 Oracle Corporation Proprietary and Confidential