2009-10

ICMA Press
Resources Catalog
2 Order online at icma.org/press

About ICMA
ICMA (International City/County Management Association) is the pro-
fessional and educational organization for chief appointed managers,
administrators, and assistants in cities, towns, counties, and regional
entities throughout the world. Since 1914, ICMA has provided technical and
management assistance, training, and information resources to its mem-
Discover ICMA International bers and the local government community. ICMA’s mission is to create
Learn about ICMA’s work in excellence in local governance by developing and fostering professional
international development local government management worldwide.
worldwide—and how you could
Find out about ICMA’s membership categories, including corporate and
apply your local government
noncorporate, retired and life, and student and intern memberships, at
management skills in an interna-
icma.org/membership.
tional environment.
ICMA Press is a leading publisher of books, reports, survey research,
ICMA International helps carry
training materials, and other resources used by local government man-
out the ICMA mission to create
agement professionals, municipal and county associations, and colleges
excellence in local governance
and universities. Areas of practice featured in ICMA publications include
by developing and fostering
planning, finance, budgeting, economic development, human resource
professional local government
management, supervision, fire and rescue services, emergency manage-
management worldwide.
ment, and many others.
As an important part of ICMA’s
international technical assis-
tance programs, hundreds of
local government professionals
have worked with their interna-
tional peers to develop appropri-
ate, sustainable approaches that
increase the quality of service 777 North Capitol Street, NE, Suite 500
delivery and enhance citizen Washington, DC 20002-4201
participation in local govern- Telephone: 202-289-4262, Fax: 202-962-3500
ment decision making. icma.org
ICMA offers a workshop,
“Designing and Implementing
Viable International Develop-
ment Programs,” that immerses Contents
participants in the language,
Subscriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
requirements, and challenges
of international development Educational/Professional Development on CD. . . . . . . . . . . . . . . . . 5
work. For updates and additional
Finance and Budgeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
opportunities, go to icma.org/
international and select “ICMA Leadership and Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Academy for International
Human Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Development.”
Planning/Economic Development. . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
icma.org/international
Police, Fire, & Public Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Service Delivery Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Electronic Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Order Form. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

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FREE E-NEWSLETTERS
Academic Matters
This FREE monthly e-newsletter is
cosponsored by ICMA and NASPAA.
Professors of public administration
and local government, researchers,
and local government professionals How to Sign Up for Your
contribute articles to this idea- FREE e-Newsletters
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on the latest local government ICMA’s FREE e-newsletters, go
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helpful teaching tools, updates If you already have a user
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Local Government Matters
Every other week, Local Govern-
ment Matters delivers news, strate-
gies, best practices, and innovative Mark Your Calendar for
ideas on the most important local ICMA’s Annual Conference
government issues—from ethics to
Join thousands of your
smart growth, emergency manage-
colleagues at ICMA’s annual
ment to sustainability. You’ll stay
conference for an unparalleled
on top of the latest news on free
opportunity to acquire new tools
Webcasts, cutting-edge research,
and techniques to meet the
and real-life success stories.
challenges of local government
management today. It’s also the
best networking event of the
year!

Montréal, Québec, Canada

Performance Matters September 13–16, 2009
Each monthly e-newsletter brings
you a case study on how perfor-
mance measurement was used in
a jurisdiction. You also get best
practices, tips on performance
measurement and management,
the latest updates from the Center
for Performance Measurement,
reviews on the latest research, San Jose/Santa Clara
and more. Topics range from bond County, California
ratings to data collection services, October 17–20, 2010
code enforcement to fire/EMS, Milwaukee City/County,
parks and recreation to police Wisconsin
services. September 18–21, 2011

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4 Order online at icma.org/press
Subscriptions
Public Management
Public Management (PM), ICMA’s
monthly magazine, has been a
trusted source of local government
management information for more
than 80 years. Dedicated exclu-
sively to the public sector practi-
tioner, each issue focuses on local
government operations from the
real perspective of the chief admin-
istrator and other management
practitioners. Articles are written
by experts in the field, experienced
local government professionals,
and observers who have firsthand
knowledge of the topic they are
writing about. Subscriptions to PM
are included in ICMA membership.
Monthly (11/year) Subscription,
(42752), $46 ($62 international)
for nonmembers
 
Job Opportunities Bulletin for
Minorities and Women
J.O.B. is an e-mailed biweekly
newsletter that provides readers
with local government, nonprofit,
university, and related employment
vacancies. With 23 sponsors, J.O.B.
has access to the largest group of
professional minorities and women
in local government.
Biweekly Subscription, (42753),
$40
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ICMA Newsletter
This biweekly newsletter, which
is included in ICMA member-
ship, contains local government
job openings and information on
ICMA activities and the profession.
Regular columns include “Nuts and
Bolts” (capsule summaries of inno-
vative local government programs)
and “ICMA University” (profes-
sional development information for
local government officials).
Biweekly Subscription, (42751),
$215 nonmembers
IQ Reports Online
PM Online Gives
Get practical, proven strate-
Value-Added Features to
gies and solutions to the most
Members important local government
Public Management (PM) is the management challenges—
official magazine of ICMA, with delivered to your inbox every
a track record of more than 90 other month—with IQ Reports
years as a trusted resource of Online. From budgeting to green
local government management building, leadership to police
information. The PM magazine management, smart growth to
Web site offers added value to wastewater management, you’ll
members with these extras: find solutions in these easy-to-
• Complete current issue online read concise reports. Plus you
• PM Plus Online Extra— get FREE exclusive, unlimited
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• Searchable magazine index 11-year archive of more than 96
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load immediately.
• Archive of issues since 2003
Bimonthly Subscription
• Professional services directory
(6/year), online archive access,
Visit icma.org/pm today! (42758), $119 ICMA members,
$149 nonmembers
800-745-8780  |  202-289-4262  |  Fax  202-962-3510
EDUCATIONAL/PROFESSIONAL DEVELOPMENT ON CD
Build a staff training library with ICMA’s audioconferences and educational sessions on CD-ROM.
New CDs are added monthly, so check the online bookstore at icma.org/press for the latest
offerings. Here’s a sampling of some of the great sessions you’ll find in the bookstore.
Civic Engagement in an
Economic Crisis: What You
Need to Know
Civic engagement expert and for-
mer city manager Ed Everett gives
you strategies you need to make
your civic engagement efforts suc-
ceed, and warns of the pitfalls you
need to avoid.
Using Citizen Survey Results
to Improve Performance
Where It Matters
Thomas Miller, Ph.D., and Michelle
Kobayashi, MSPH, of the National
Research Center, reveal strategies
and best practices for using citizen
surveys in tough times.
Sustainable Communities:
Successful Strategies from
Sarasota County, Florida
Benefit from Sarasota County,
Florida’s, successes and lessons
learned in this 90-minute audio-
conference featuring the county’s
communication strategies to gain
leadership and community support
for sustainability efforts.
Take the Ethics Challenge: An
Interactive Audio-Workshop
for Local Governments
Martha Perego, ICMA’s director of
ethics, walks you through real-
world case studies to give you and
your staff an eye-opening perspec-
tive on a topic that sometimes gets
taken for granted.
Fiscal Distress: How to
Diagnose the Cause and
Identify the Right Solutions
Get the tools diagnose the true
cause of fiscal distress, and learn
how to use the prioritization pro-
cess to achieve sustainable fiscal
wellness.
2 0 0 9 –1 0 I C M A P r e s s R e s o u r c e s C ata lo g
5
Practical Steps to Build Great Council Member
Successful 311/CRM Service Relationships
Implementation Hear specific strategies on building
Get practical strategies to over- and maintaining council member
come common barriers to imple- relationships.
mentation of a 311/CRM service, Visit icma.org/press to see the
plus lessons learned. latest educational/professional
development offerings on CD-ROM
The Power of Community
Building: Unleash the
Potential
Find out how community building
will help to create healthier com- ICMA University Is There
munities, more involved citizens, for You—From Starting
more inspired staff, and a strong Your Career to Leaving
commitment to a better quality of Your Legacy
life.
Combining cutting-edge theory
“A Whole New Mind”: Using and research with practical skills
development, ICMA Univer-
the Work of Daniel Pink to
sity professional development
Move Our Organizations into
programs provide you with
the Conceptual Age
the knowledge and proficien-
ICMA Executive Director Robert
cies needed to change and
O’Neill discusses how the concepts
shape your career and your
of Daniel Pink’s bestselling book,
organization.
A Whole New Mind: Why Right-
• Leadership Development
Brainers Will Rule the Future, applies
Programs
to local government leadership.
• Local Government Training:
Implementing Balanced Score- Ethics Training and Workshops
card in Performance Manage- • Skill-Building Workshops
ment: Lessons Learned from • Workshops-to-Go
Miami-Dade County • Audioconferences
Get practical strategies and lessons • Web Workshops
learned from two key members • Self-Development Programs
of Miami-Dade County’s executive
• Academy for International
team on rolling out a balanced
Development
scorecard strategy.
icma.org/icmau
Asking Your Police and Fire
Chief the Right Questions—To
Get the Right Answers
Leonard Matarese hands you spe-
cific ways to understand the actual
needs of your jurisdiction’s public
safety agencies, and methods to
evaluate their performance.
6 Order online at icma.org/press
FINANCE AND BUDGETING
A Budgeting Guide for Local
Government, 2nd edition
This completely revised second
edition provides a contemporary
and strategic perspective on
budgeting—as it has evolved from
an accounting function to a tool
for introducing new management
strategies and practices to local
government. Optional Study Guide
on CD-ROM (43471) is an additional
$16.95.
2007, 199 pages, (43470), $53
ICMA members, $69 nonmembers
A Revenue Guide for Local
Government, 2nd edition
This second edition is a timely
and comprehensive explanation
of revenue sources, their role in
local finances, issues associated
with them, how each contributes to
public policy, and the challenges in
administering them.
2005, 240 pages, softcover,
(43305), $57 ICMA members,
$48 nonmembers
Special Package Offer!
Save $21 when you order A
Budgeting Guide and A Revenue
Guide together as a set.
(43472), $80 ICMA members,
$105 nonmembers
2 0 0 9 –1 0 I C M A P r e s s R e s o u r c e s C ata lo g
Evaluating Financial
Condition: A Handbook for
Local Government, 4th edition
Evaluating Financial Condition: A
Handbook for Local Government,
a completely revised 4th edition
of ICMA’s classic book on building
fiscal sustainability, is a must-have
tool for the manager or finance
director when resources are run-
ning short.
2003, 225 pages, hardback,
(42856), $74 ICMA members,
$87 nonmembers
The IndiKit: The Municipal
Financial Indicators
Evaluation Kit
The perfect supplement to Evaluat-
ing Financial Condition. Based on
the principles in Evaluating Finan-
cial Condition, The IndiKit provides
an easy-to-use format to gather
multi-year data and instantly
calculate financial trends. Includes
a User Manual and IndiKit program
in Microsoft Excel 2000 format.
Available online only.
2003, e-document, downloadable
PDF file & Excel file, (E-43127),
$46
Special Package Offer!
Save $23 by ordering both
Evaluating Financial Condition
and The IndiKit online.
2003, (42886), $99 ICMA
members, $112 nonmembers
Capital Budgeting and
Finance: A Guide for Local
Governments
New Edition Coming Fall 2009!
A current, comprehensive, and
detailed how-to manual for plan-
ning and financing successful capi-
tal projects, written by nationally
known and award-winning expert
on capital budgeting A. John Vogt.
2004, 424 pages, softcover,
(42983), $74 ICMA members,
$87 nonmembers
NEW! Coming in Fall
2009!
Statistics Unraveled:
A Practical Guide to Using
Data in Decision Making,
2nd edition
The all-new edition helps state
and local government man-
agers understand and read
public sector research and data
measurement, perform a basic
analysis of raw data, evaluate
and present research effectively,
and recognize the difference
between solid and sloppy data.
This book breaks down math
phobias to make statistical
information accessible to local
government managers. It is also
a great supplementary textbook
for MPA classes in quantitative
analysis.
800-745-8780  |  202-289-4262  |  Fax  202-962-3510 7

Audioconferences on CD-ROM
Fiscal Distress: How to Diagnose the Cause
and Identify the Right Solutions
Discover the nuts and bolts of implementing pri-
oritization to achieve sustainable fiscal wellness in
your local government. CD-ROM includes presenta-
tion materials.
(43560), $99 ICMA members, $199 nonmembers

Five Proven Strategies to Stretch Taxpayer The One Investment That

Dollars Pays for Itself
Get specific actions you can take to not just bal-
Imagine if your team had the
ance your budget, but to actually get more for the
tools at their fingertips to
money. CD-ROM and downloadable PDF.
deliver better results—backed
(43496), $99 ICMA members, $199 nonmembers up by solid evidence to build
the confidence of your elected
officials and citizens.
Whether you’ve been engaged
in performance measurement
for years or are brand new to
the practice, the ICMA Center
for Performance Measurement™
(CPM) can help your local
government:
• Reduce Costs
• Prioritize Programs
• Improve Quality
Management Policies in Management Policies in
• Efficiently Allocate Scarce
Local Government Finance, Local Government Finance Resources
5th edition Self-Study Guide
This definitive text covers financial This study guide complements You can find more informa-
management principles and prac- the Management Policies in Local tion about CPM, including
tices, and has long been considered Government Finance text and is actual results achieved by CPM
the most comprehensive, most an aid to complete understanding jurisdictions and how to join
on-target text for local government of the material. Includes exercises, a regional or special interest
managers, finance directors, and review questions, unit tests, final consortium, by visiting icma.org/
economic development planners exam, and retest. performance.
and directors. 2004, 344 pages, softcover, icma.org/performance
2004, 624 pages, hardback, (43061), $46 ICMA members,
(43062), $57 ICMA members, $54 nonmembers
$74 nonmembers Order Both as a Self-Study
Course  (43063), $102 ICMA
members, $120 nonmembers
See a preview package of this
course at icma.org/press

2 0 0 9 –1 0 I C M A P r e s s R e s o u r c e s C ata lo g
8 Order online at icma.org/press
LEADERSHIP AND MANAGEMENT
Building an Ethical Culture
Experienced trainers and local
government experts are avail-
able to provide workshops and
other services for your local
government. Workshops offer a
framework, complete with prac-
tical strategies and tools, to help
your organization build a more
ethical workplace and culture.
For information about consult-
ing services and ethics work-
shops for elected officials and
leadership and all staff, contact
the ICMA Ethics Center at
202-962-3521 or visit icma.org/
ethics.
Icma.org/ethics
2 0 0 9 –1 0 I C M A P r e s s R e s o u r c e s C ata lo g
Managing Local Government:
Cases in Effectiveness
No other text can provide these
actual cases and tie them into the
teachings of The Effective Local
Government Manager, 3rd Edition.
This book is designed to meet the
needs of both practicing managers
engaged in professional develop-
ment and graduate students who
aspire to local government careers.
Each case study highlights one or
more management practices from
ICMA’s set of 18 practices that are
fundamental to effectiveness in local
government management, providing
the reader with a tool for discussing
all sides of an issue and reaching
a reasonable course of action to
address a particular problem.
2009, 200 pages, softcover,
(43545), $48 ICMA members,
$57 nonmembers
The Effective Local
Government Manager,
3rd edition
The primary text in many introduc-
tory courses on local government,
and the essential guide for prac-
ticing managers assessing new
challenges, this edition emphasizes
ethics and new-century concepts
of leadership—including leadership
throughout the organization. Each
chapter addresses one or more of
ICMA’s 18 competencies and skills
that collectively constitute essen-
tial management practices.
2004, 288 pages, softcover,
(43069), $52 ICMA members,
$67 nonmembers
Special Package Offer!
Save $20 when you order
Managing Local Government:
Cases in Effectiveness and The
Effective Local Government
Manager, 3rd edition as a set.
(43517), $80 ICMA members,
$104 nonmembers
Leading Your Community
A quick and easy-to-understand
introduction to the roles, respon-
sibilities, and relationships of local
elected officials, this guide provides
a framework to help the newly
elected official strengthen his or
her effectiveness as an individual
leader and as a member of the
local leadership team. Special
discounts are given when order-
ing more than one book. Also, this
book is available as a download-
able PDF, allowing you to include
it in your own materials for local
elected officials.
2008, 90 pages, softcover,
(43546), $29 ICMA members,
$38 nonmembers
800-745-8780  |  202-289-4262  |  Fax  202-962-3510 9

Strategic Planning for Local The Emerging Leaders

Government, 2nd edition Development Program
Get straightforward, step-by-step Designed to help aspiring local
Leading Performance
guidance for preparing a success- government managers and
Management in Local
ful strategic plan to anticipate and current managers who are not
Government
shape the future of your com- yet credentialed build contem-
If you are not content to rest your
munity. Discover practical ways to porary management skills, the
hopes for change merely on the
obtain and analyze information, Emerging Leaders Development
act of measuring performance
and develop a vision that can be Program provides:
or declaring goals in a mission
translated into programs and line
statement, find out how to lead • A credentialed manager to
items in a budget. serve as a career coach for
an active strategy to push your
July 2005, 128 pages, softcover, two years
organization toward improved
(43306), $45 ICMA members, • Convenient teleseminars with
performance. This collection of
$53 nonmembers senior credentialed managers
readings on performance measure-
ment and management is packed or public administration
See More Management professors
with strategies and guidance from
Resources at icma.org/press • Successful completion
noted experts on leadership in
of the two-year ICMA
government.
University Emerging Leaders
2008, 216 pages, softcover, Development Program,
(43541), $48 ICMA members, celebrated with a special
$59 nonmembers certificate.

Icma.org/nextgen

Published annually
The Municipal Year Book
Packed with management trends,
The Ethics Edge, 2nd edition research data, salary survey data, and
Packed with the best, most cur- facts on local government that are
rent articles on ethics in govern- not available from any other single
ment, this new edition emphasizes resource, this annual source book (pub-
the importance of ethical leader- lished each April) puts everything you
ship, gives real-world case studies need to know about local government
of ethical dilemmas, and provides at your fingertips. Includes directo-
the tools to design ethics manage- ries of key staff in more than 10,000
ment policies. local governments and salaries for 23
municipal and 23 county officials.
2006, 232 pages, softcover,
(43396), $48 ICMA members, 2009, hardcover, (43559), $120
$59 nonmembers

2 0 0 9 –1 0 I C M A P r e s s R e s o u r c e s C ata lo g
10
HUMAN RESOURCES
Easy-to-Use, Ready-to-Go
Training Packages and
Self-Study Courses for
Local Government
ICMA offers a range of conve-
nient training packages and self-
study courses. Topics include:
• Effective Supervisory Skill
Building Training Course
• Hiring and Retaining
Outstanding Employees
Training Package
• Leading the Way in Customer
Service Training Package
• Measurement for Results:
Implementing Performance
Measures Training Package
• Local Government Police
Management Self-Study
Course
• Managing Fire and Rescue
Services Self-Study Course
• Management Policies in Local
Government Finance Self-
Study Course
Visit icma.org/press to down-
load a FREE copy of “So Now
You’re a Trainer: A Practical
Guide for Practical Trainers.”
2 0 0 9 –1 0 I C M A P r e s s R e s o u r c e s C ata lo g
Order online at icma.org/press
New Edition!
Human Resource
Management in Local
Government: An Essential
Guide, 3rd Edition
This all-new edition brings
local government managers
up to date on the latest human
resources practices for hiring,
developing, and rewarding a
high-performance workforce.
The book includes valuable
online supplements.
2009, hardcover, (43250),
$68 ICMA members, $80
nonmembers
Creating a Culture of Health:
A Manager’s Guide to
Improving Employee Health
and Reducing Health Care
Costs
This strategic guide is designed
to help city and county manag-
ers develop programs and engage
employees in activities that empha-
size health promotion and disease
prevention.
2008, special report. (43544),
$19.95 ICMA members, $24.95
nonmembers
See More Human Resource
products at icma.org/press
Best seller!
Effective Supervisory
Practices: Better Results
Through Teamwork,
4th edition
This new edition applies the latest
guidance on leadership, organiza-
tional change, values and diversity,
interpersonal relations, commu-
nication, management, and ethics
to the unique challenges of local
government. With the guidance
in this edition, you gain the skills
to do a better job of getting work
done with and through others.
August 2005, 232 pages,
softcover, (43345), $51 ICMA
members, $66 nonmembers
Training without the travel!
Effective
Supervisory
Skill Building
Training
Course
This group
course allows
you to tailor
course materials specifically to suit
your employees’ needs, experience,
and abilities. This training course,
which consists of the Effective
Supervisory Practices textbook, a
leader’s guide, and a participant’s
handbook, provides you with all the
ingredients you need to put together
a thought-provoking, high-quality
training program for supervisors at
all levels of your organization.
2005, (43348), $217 ICMA
members, $245 nonmembers
800-745-8780  |  202-289-4262  |  Fax  202-962-3510 11

PLANNING/ECONOMIC DEVELOPMENT

New!  Local Planning: Contemporary

Principles and Practice
Local Planning is the all-new edition of the
popular book, The Practice of Local Govern-
ment Planning, which has been the valued
resource for preparing for the AICP exam.
This new edition helps the reader under-
stand the complexities of planning at the
local level and prepare to make deci- ICMA Research and
sions in a challenging environment. Development Delivers
2009, 528 pages, hardcover, Solutions for Current and
(43522), $79 ICMA members, Future Challenges
$96 nonmembers ICMA tackles the most com-
pelling issues facing local
governments in the areas of
sustainability, public safety,
community health, and leader-
ship and management, working
with partners to help uncover
new solutions through its
research and development
initiatives. As a result, we deliver
ahead-of-the-curve resources,
products, and services for local
Economic Development: Managing Local Economic
governments that address the
Strategies for State and Local Development: Cases in
challenges of the 21st century—
Practice Decision Making challenges local government
Offering comprehensive treatment These cases feature 21 real-life
managers face, not just today,
of local economic development, scenarios, all based on actual situa-
but in years to come. Current
this book covers theory, tools, tions encountered by practitioners,
projects include: sustainable
business attraction and retention, in which a local government deci-
communities initiatives, public
business creation, influence of high sion maker is faced with a challeng-
library innovation grants, the
technology and education, and how ing set of circumstances calling for
national 311 study, mobile work-
to understand and evaluate devel- a sound, well-reasoned decision
force management and dozens
opment readiness. or recommendation. A separate
of others where both the public
2003, 216 pages, softcover, 30-page supplement, prepared for
and private sectors continue
(42722), $41 ICMA members, course instructors, provides the
to look to ICMA for answers
$53 nonmembers actual resolution of the cases and
to the challenges facing their
additional questions and material.
communities.
2004, 168 pages, softcover,
(43019), $40 ICMA members, icma.org/resultsnetworks
$52 nonmembers

See More Planning and Economic Development Resources at icma.org/press

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12 Order online at icma.org/press
POLICE, FIRE, & PUBLIC SAFETY
Emergency Management:
Principles and Practice for Local
Government, 2nd Edition
This all-new second edition of ICMA’s
landmark book is the only comprehen-
sive resource and textbook for state-
of-the-art emergency management
for local government.
2007, 360 pages, hardback,
(43482), $68 ICMA members,
$88 nonmembers
Get Trusted, Unbiased
Advice from Local
Government Experts
When confronting the need to
improve efficiency within your
government organization while
maintaining services, turn to
ICMA Consulting Services as
your trusted partner and
advisor. Our team of local
government experts provides
assistance on a broad array of Local Government Police
issues with a collective focus Management, 4th edition
on using data-driven decision- The authoritative police manage-
­making techniques. Team ment resource, this text represents
members have the expertise and the best in the art and science of
hands-on experience to provide police management, and includes
trusted advice on everything new coverage of cutting-edge
from solving a budget crisis, to issues, such as terrorism, manag-
implementing proven models for ing change, and technological
organizational excellence, to innovations.
helping you develop strategies 2003, 672 pages, hardback,
for providing better public (42833), $57 ICMA members,
safety services to your resi- $70 nonmembers
dents. Contact us 202-962-3585 Study Guide, 392 pages, softcover,
or icma.org/consultingservices. (42887), $46 ICMA members,
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Homeland Security:
Best Practices for Local
Government
A collection of contributions from
public safety professionals involved
in all phases of emergency man-
agement—mitigation, preparedness,
response, recovery, and more.
2003, 192 pages, softcover,
(42858), $54 ICMA members,
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Managing Fire and Rescue
Services, 3rd edition
The third edition of this best-selling
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recovery, alternative delivery sys-
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code administration and enforce-
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2002, 580 pages, hardback,
(42810), $57 ICMA members,
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800-745-8780  |  202-289-4262  |  Fax  202-962-3510 13

SERVICE DELIVERY MANAGEMENT

New!  Citizen Surveys for Local
Government: A Comprehensive Guide to
Making Them Matter
This all-new edition of Citizen Surveys shifts the
focus from the one-time survey to the survey as an
ongoing tool of good government. You get effec- How Effective Are
tive methods for bringing citizen survey results Your Community
into the government organization and using the
Services? Procedures for
information to improve service delivery and overall
Performance Measurement,
quality of community life.
3rd edition
2008, softcover, (43526), $58 ICMA members,
This book brings to life the prac-
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tical steps necessary to select
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2nd Edition
Completely updated and revised,
packed with real-world expertise,
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this new edition walks you through
What Works: How Local
every phase of service contracting—
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valuable collection of more than 65 Cases are one to three pages long, icma.org/resultsnetworks
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2007, 468 pages, softcover, read.
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2 0 0 9 –1 0 I C M A P r e s s R e s o u r c e s C ata lo g
14
ELECTRONIC RESOURCES
What Elected Officials Need to Know About . . .
This series of
guides in down-
loadable PDF
format provides
elected officials in
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Managing Local Economic
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The nine case studies in this
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2 0 0 9 –1 0 I C M A P r e s s R e s o u r c e s C ata lo g
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leadership. Excerpted from ICMA’s
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What Works: How Local
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Managing Local Government:
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The 19 cases studies in this printed
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Order online at icma.org/press
800-745-8780  |  202-289-4262  |  Fax  202-962-3510 15

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