This is a known bug 9363959 in Smartview.

For long running queries you may receive the following error: "The request timed out. Contact your administrator to increase netRetryCount and netRetryInterval." Workaround: increase the timeout settings of Internet Explorer.

The Steps for registry settings: Start -> run -> regedit ( here you will find the below Screen)

Expand HKEY_LOCAL_MACHINE

Expand and go to Software\Microsoft\Windows\CurrentVersion\InternetSettings

Click on Internet settings , On Right side you have to add the DWORDs.

Adding DWORDs : Right click on the right side space and can get the below popup.

Like this we have to add the following three DWORD values. "ReceiveTimeout"=dword:dbba00(Hexa decimal value) "KeepAliveTimeout"=dword:180000(decimal value) "ServerInfoTimeout"=dword:180000( decimal value) After creating the DWORD, mention the name. Right click on the newly created DWORD Select the modify from the popup.

Then enter the value in Value data option. Click ok.

After adding these three DWORD values in HKEY_LOCAL_MACHINE Please follow the same steps for the HKEY_CURRENT_USER. HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\InternetSettings And create those above three DWORD values After this restart the system.