Melloni M Benson 6345 W. Watkins St Phoenix, AZ 85043 Cell: (602) 301-0844 E-Mail: Melloni.Benson@yahoo.

com

Summary
Results-driven training and development professional with experience profoundly impacting performance through design of programs for the reform, enhancement, and advancement of organizational objectives. Great at synthesizing personnel, management, and operations disciplines to meet organizational requirements and align goals with the values and visions of the organization. Promotes excellence and motivates others toward top-level performance.

Highlights
Adult Learning Strategies Excellent Motivational skills Communication Curriculum Design Training/Development Needs Assessments/Program Evaluation Internet savvy High customer service standards Strong problem solving ability Proficient with Microsoft Office Suite Experience in customer account software

Work Experience
August 2011 to May 2013 Westwind Preparatory Academy Phoenix, AZ Science/PE Teacher, Basketball Coach
Presented all class material and policies accurately and clearly for 5 classes each semester. Used a variety of teaching methods such as lectures, discussions and demonstrations. Met with parents and guardians to discuss students' progress at least once per semester. Established positive relationships with students, parents, colleagues and administrators. Assisted in development of curriculum for science department Participated in regular training courses to keep up-to-date with new teaching methods and developments in the field. Kept accurate records of student performance, maintaining the confidentiality of student records and information at all times. Assessed student progress weekly, monthly and quarterly. Head girls basketball coach. Boys assistant coach. Strength and conditioning coordinator

April 2009 to June 2010 Bank of America Phoenix, AZ Small Business Collector II
Renegotiated loan payment terms with clients. Calculated figures such as discounts, percentage allocations and credits. Verified details of transactions, including funds received and total account balances. Assisted with new hire training and on the job coaching. Researched and resolved billing and invoice problems. Provided accurate and appropriate information in response to customer inquiries.

September 2009 to February 2011 Tempe Union High School District Tempe, AZ Girl's Basketball Coach (Mountain Pointe H.S.)
Recruited and met with prospective student-athletes to discuss their experience and goals. Created and ran up-to-date and relevant drills. Trained student-athletes during the off-season. Monitored the academic performance of student-athletes in addition to their athletic progress. Reviewed game film and statistical reports for game operations. Helped develop each participant's physical and psychological fitness. Communicated effectively with parents and Boosters, including organizing and leading meetings. Drafted and distributed a packet for student athletes outlining rules and expectations. Maintained accurate statistics, records and results of each season. Fostered a culture of good sportsmanship, cooperation and responsibility. Motivated and encouraged student athletes to do their best during practices and games.

September 2008 to April 2009 E-Telecare Global Solutions Phoenix, AZ Customer Service Agent
Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Assisted with new hire training and on the job coaching. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues. Made cold call sales calls to existing customers for merchandise upgrades

Accomplishments
Promoted to Customer Service Rep II after 2 months on the job. Promoted to Collector II (60-90 days delinquent) after 1 month. Customer Service: Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Fielded and processed up to 90 calls per day. Top sales performer of the month at E-Telecare global solutions Served as the advisor for the After High School Club. Promoted to Dean of Discipline after 1st year.

Education
May-2008 Howard University Washington, DC Bachelor's of Science Exercise Physiology
Minor in Human Development Coursework in Communications and Psychology Member of Women's Basketball Team Member of The Ohio Club

June-2003 Paul Lawrence Dunbar High School Dayton, OH High School Diploma

References
Mark Klein M.ed 928-301-1058 Matt Allen
arizonaklein@gmail.com

Matt.allen@westwindacademy.org

602-740-9817

Kirsten Sundquist 801-548-4343

Suntar55@gmail.com