The European Computer Telecoms Group (www.ectwww.ect-telecoms.com), telecoms.

com), a leading provider of solutions solutions to carriers and service providers worldwide, worldwide, has an excellent opportunity for a Telecoms Service and Support Engineer to join their German sales and service subsidiary in Munich. Munich.

Telecoms Service & Support Engineer (Voice and Networking)

Place: Munich, Germany Main Responsibilities: Responsibilities: Receive, manage and record help desk requests (support tickets) Analyze and resolve helpdesk request and system errors (First-Level Support) Management of tickets forwarded to second-level support, maintaining notes in the ticketing system and updating customers on progress of tickets through resolution Direct field support (in person) for onsite installations in Germany, Switzerland and Austria After 6 months tenure, you will join 24/7/365 out-of-hours hotline support on a rotation of ca. one week /weekend per month Key Skills and Experience Experience Personable, team player, articulate with good phone manners Telecom expertise: SIP, SS7, INAP IP Networking Internet & Web Server Linux Red Hat administration Oracle DB administration

Education: Education: Graduate level or a comparable education (university). Previous Experience: At least 2 years of professional experience in telecoms support. Package: 32,000 42,000 Euro annually Variable yearly bonus for up to 30% of annual salary Continuing education in cutting-edge telecommunications technology

Send your application to: careers@ect-telecoms.de

E CT VertriebsVertriebs - und Servicegesellschaft mbH Andr von Appen Ridlerstrae 55 D-80339 Mnchen Tel.: Fax: E-mail: +49-(0)89-552.947-422 +49-(0)89-954 609-99 careers@ect-telecoms.de Please include the job title in the subject line of your e -mail.

Learn more about ECT under: http://www.ect-telecoms.de