LUSTERE GROUP

RAMYASSHRI NAIR - 23
MADHURA BHAGANAGRE - 2 TEJAL BID - 4 JYOTSNA ZINGE -

LOGISTICS is happening 24 hrs in a day, 7 days a week and 52 months a year. LOGISTICS compentency is achieved by COORDINATING the following. NETWORK DESIGN

INFORMATION
TRANSPORTATION

INVENTORY
WAREHOUSING

BELIFES OF DABBAWALAS

NUTAN TIFFIN BOX ASSOCIATION

SUPPLIERS

ORGANISATIONAL STRUCTURE

PRESIDENT

VICE PRESIDENT

GENERAL SECRETARY

TREASURE

DIRECTOR(9)

MUKADAMS (800)

MEMBERS (5000)

PRESIDENT Mr. Raghunath Medge

H O M E S

A G G R E G A T I O N POINT

OFFICES

LOADING TIME
10:30 -11:15 am (Andheri Stn.)

11:15 a.m. 12:15 p.m.

(Church Gate Station)

 70% deliveries at

CST & Churchgate

High volume areas like

Nariman Point, Fort , CST have dedicated crates

Each crate 150 dabbas,

Pushed by 3-4 elderly

dabbawallas

Cost of service

:- Rs. 300/- to 350/- month ($ 6.00/month)

Standard price for all

Turnover approx.

:(Weight, Distance, Space)

: Rs 36-Rs 40 Cr.

No strike record as each one a share holder Diwali Bonus : One months extra payment from customers.

Ever DABBAVALA is his own boss. All are the SHAREHOLDERS of this ASSOCIATION. The ASSOCIATION is a NON- PROFIT ORGANISATION

CODING SYSTEM
VLP : Vile Parle (suburb in Mumbai) : Code for Dabbawalas at Destination : Express Towers (building name) : Floor no. : Code for Dabbawala at residential station : Code for destination Station

9EX12
EX

12
E 3
eg.

Churchgate Station (Nariman Point)

Special features of nmtbsa

Zero % fuel Zero % investment Zero % modern technology Zero % Disputes 100 % Customer Satisfaction 99.9999% performance

CUSTOMER SERVICE

 When Dabbawala knocks the door , the Dabba should be ready. If not then for 2 -3 days, the time is given to adjust. After that , the services are stopped as it affects the services to other customers. Bad customers affect your operations and profitability from existing customers.

SIX SIGMA CERTIFICATION

INTERVIEW WITH RAGUNATH MEDGHE

AWARDS AND ACHIVEMENTS

Hon. Shri. Richard Branson

Chairman of Virginn Atlantic

Airways with Dabbawalas

PRINCE CHARLES VISIT TO THE DABBAWALLAS

OFMUMBAI