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03 Listening Skills
03 Listening Skills
Introduction
Almost 45% of time we spend in listening. An essential management and leadership skill. A process of receiving, interpreting and reacting to a message. Difference between listening & hearing
Types of Listening
Appreciative listening Empathetic listening Comprehensive listening Critical listening
Implications
Good listening helps you to take better decisions and make better policies in organization. On the contrary lack of proper listening can lead to embarrassing situations because of a gap in coordination and understanding.
Conclusion
You do not listen with just your ears. You listen with your eyes and with your sense of touch. You listen with your mind, your heart, your imagination. (Egan Gerard) A good conversationalist is popular, a good listener even more so. Talk only if you have something to say.
T h a n k y o u
nIKHIL jOSHI
e-mail: nikhiljoshi@gcet.ac.in nikhileshjoshi@yahoo.co.in My Websites: www.geocities.com/nikhiljoshi/saregama www.nikhiljoshi2007.blogspot.com www.gcet-languageclub.blogspot.com