Jeremiah Collier U-Haul of Central Indiana 1090 Sagamore Parkway West Lafayette, IN 47906 11/16/2013

To whom it may concern: C. Raven Anderson has worked as a Customer Service Representative for over a year under my supervision. During this time C. Raven has eagerly learned and excelled in all processes and functions of her position. She has worked to obtain more responsibilities. C. Raven has gone above and beyond on multiple occasions which has led her to be awarded a WOW bonus for superior customer service from U-Hauls corporate office. As mentioned above I have supervised C. Raven for a substantial period of time. During this period I have seen C. Raven take on new tasks and to learn as much as she can about all processes involved at our location . She has easily transitioned to a position of a leader of the team during her shifts to ensure that all customers are served above their expectations. I have seen C. Raven resolve issues with irate customer while keeping calm and collected, thus allowing her to deescalate the situation and reach a resolution. C. Raven is a very quick learner, willing to ask questions to ensure she is understanding fully, and not afraid to step into a leadership position. I would have no hesitations recommending C . Raven for a management position or any position in which she has interactions with customers. Sincerely,

Jeremiah Collier General Manager for U-Haul of Central Indiana