Refund to customer Process

In this process the receipt will be applied to a transaction name Refund on doing this the system automatically creates a payable invoice against the customer in a validated state. The receipt gets closed with status Applied and the payable invoice is available for payment to the customer. Step 1:Receipt of a specific customer that needs to be refunded Click Apply

Note :- The receipt should be of state Remitted or Cleared. A receipt of Confirmed state will not be allowed for refund.

Step 2:Select Refund in the Apply To Lov and provide the required apply date and GL dates for the refund accounting in Receivables.

Note:- The provided Apply date will be the invoice data of the payable invoice and the GL date of the payables invoice will be todays date or the latest open GL date. Step 3:Click Refund Attributes to view the refund payment methods etc and make necessary changes if required. Once provided save the transaction and require the receipt to see the Refund Status Button.

Step 4:Click Refund Status button in the application screen. This will provided the details of the Payables Invoice created for this transaction

Also check that the status of the current receipt has changed to Applied i.e. the receipt is closed for further application

Also note that that Payable invoice is created for the same customer (Supplier) with Invoice data as the application date of the refund and the GL date as todays date or the earliest Open GL date

The above invoice can be paid through the regular payment process. Note:- The invoice distribution (Payables) and the refund application (Receivables) will have the accounting generated to 222585 Netting Control Account which gets nullified in the process.