ENGAGING RESISTANCE

THREE PERIODS TO DRIVE SUCCESSFUL TRANSFORMATION

AARON D. ANDERSON, PH.D.

10 OCTOBER 2013

Intensity Level

Three Engagement Periods

Resistance Behavior Intensity

Extreme Plans Approved Aggressive

1 Good Planning Practice 2Powerful Diplomacy 3-Working with Remaining Resistors Transformation roll out and beyond

Active

Passive Latent
Planning phase

Push for plan approval

Duration of Transformation (Number of resistors declines over time)

Mitigating Resistance Experienced During Period One (1) - GOOD PLANNING PRACTICE
R6 Non-participation R9 Vocalize Disagreements R7 Offering Contrary Alternatives Were mitigated primarily by: A8 Including others in the planning A9 Listening (both actual and the appearance of although the former is advisable over the latter)

Mitigating Resistance Experienced During Period Two (2)- POWERFUL DIPLOMACY

R6 Non-participation R9 Disagreements vocalized more strongly R7 Offering contrary alternatives R2 Building a case against R10 Voting against Were mitigated primarily by: A13 Consensus building A11 Relationship building A1 Coalition building A10 Reasoning with individuals A4 Deal making A3 Presenting counter arguments A12 Rewarding people

Mitigating Resistance Experienced During Period Three (3) WORKING WITH REMAINING RESISTORS
R1 Attacking individuals R3 Plans criticized in the media R4 Use students as pawns R8 Sabotage R5 Leaving a post or the institution Were mitigated primarily by: A7 Hiring supportive individuals A2 Coercion A5 Ignoring resistors A6 Encouraging people out