Internship Report On Allied Bank

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Internship Report On
Allied Bank of Pakistan

Khyber Bazaar Branch Peshawar (0312)
Internship report submitted to the Institute of Management studies, University of Peshawar to full fill the requirements of BBA-IT !ons" #$%&$$
By
BBA-IT ession! 200"-200#
IN !I!"#$ %& 'ANA($'$N! !")I$ "NI*$# I!+ %& P$ ,A-A#
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In the Name of
Most Merciful and Compassionate the Most Gracious and Beneficent whose help and guidance I always Solicit at every step, at every moment.
I$T%R$ &IP R%PORT O$ AB' K(B%R BA)AAR BRA$*& P% &A+AR
APPRO,A' &%%T
-P%R,I %. B( .% I/$ATIO$ I/$AT-R%
-------------------------------------------------------------------------------------
%0T%R$A' %0A1I$%R $A1% .% I/$ATIO$ I/$AT-R% -------------------------------------------------------------------------------------
ii
!AB.$ %& /%N!$N! S.No. Preface Acknowledgement *hapter2 $o 1 Intro34ction to report

1.1 1.2 1.3 1. 1.! 1.$ 1.& Background of the Study Purpose of the Study Nature of the Study Scope of the Study "ethodology of #esearch %imitations Scheme of the #eport
Topic
Page No. vi vii '

( ( 1) 1) 11 12 13
*hapter2 $o 2
Intro34ction to or5anization
2.1 *ision 2.2 "ission 2.3.*alues 2. "eaning +f Bank 2.! "eaning of Banking 2.$ ,istory of AB% 2.& -mportant Statistics a.out AB% 2.' "ain +./ective 2.( +perational 0ivision 2.1) "anagement ,ierarchy 2.11 1unctional ,ierarchy 2.12 Board of 0irectors 2.13 "anagement 2eam 2.1 Services of A%%-30 BAN4 %td 2.1! #ole of AB% in Banking Sector
1
1! 1! 1! 1$ 1$ 1& 2) 2) 21 22 23 2 2! 2$ 31
*hapter2 $o 3
Intro34ction to 3epart6ents
3.1 AB% 4hy.er Ba5aar Branch 3.2 6urrent Saving 0epartment 3.3 Account 0epartment 3. Advance 0epartment
3!
3$ 3$ 3' ) iii
3.! #emittances 0epartment 3.$ 6ash 0epartment 37& 1oreign 6urrency 0epartment 3.' 6learing 0epartment
3 ! ! $
S.No *hapter2 $o "
Page No. Topic On7ine ban8in5 an3 AT1

.1 +nline Banking .2 Automated 2eller "achine .3 ,ow A2" 8orks . 2echnical "ethods that Affect the -ndustry
&
' !1 ! $!
*hapter2 $o 9
+OT Ana7ysis
!.1 Strengths !.2 8eaknesses !.3 +pportunities !. 2hreats
$&
$' $( &1 &2
*hapter2 $o :
;in3in5s an3 reco66en3ations

$.1 Physical 1acilities $.2 Availa.ility of Staff $.3 6ommitment of 3mployees $. Simplification of Advances $.! "arketing 6oncept $.$ 6ustomer +rientation $.& "o.ili5ation of %ess 6ost 0eposits $.' -nformation Access $.( Performance Audit $.1) 6ampaign for -ncreasing the 0eposits. $.11 #elocation of Branches $.12 -ncreases in Business Share $.13 A2" Network Pro.lem $.1 6ash 0eposits 9sing A2". $.1! Networking Among Banks. $.1$ "anual vouchers system.7 $.1& +nline loans
&3
& &! &! &$ &$ &$ && && &' &' &' ') ') ') '1 '1 '1
Bib7io5raphy
'2
iv
PR%;A*%
This Report is specially meant for the student of BBA-IT (Hons). It is concerned to a brief study of the operation, Function, tas s and ser!ices of Allied Ban of "a istan. Ban in# play !ery important role in the commerce and economic de!elopment of a country. $o%-a-days ban s are usin# different modern technolo#ies, %hich influence the mana#erial acti!ities, that&s %hy I decided to do my internship Trainin# in the ban . In preparation of this Report is ha!e tried my best to pro!ide all "ossible information about the operation, function and tas s of AB' in brief and comprehensi!e form. It also includes a brief department %or ed durin# internship. I ha!e also tried my best to use simple and easy %ords and lan#ua#e. Then internship report ends %ith some recommendation after identification of some problems obser!ed durin# the course of internship.
A*K$O+'%./%1%$T
All praise to Almi#hty Allah, the most merciful and compassionate, %ho #i!e me s ills and abilities to complete this report successfully I am #rateful to my parents %ho are al%ays been a source of encoura#ement for me throu#hout my life and from start to the end of this report I am than ful to all my staff members so Allied Ban (f "a istan 'imited )hyber Ba*aar branch "esha%ar. I found e!ery one !ery co-operati!e and helpful for pro!idin# me the Theoretical as %ell as practical no%led#e about the function and operation of the ban . I e+press my #reatest #ratitude to my indhearted ,uper!isor Mr. Shahid Hussain Minhas %ho %as the "erson %ho made me able to %rite this report, His enthusiasm sho%s the %ay for%ard to me to achie!e this success and %ho ept me in hi#h spirit throu#h his appreciation. He helped me a lot each time I %ent up to him.
+$) A-AI
(I..ANI BBA-IT
(Hons) I' . "niversity of Pesha0ar Session 2)) : 2))'
vi
/hapter /hapter11I I
Introduction Introduction to to #eport #eport
<
1
*hapter 1
I$TRO.-*TIO$ TO R%PORT
121 BA*K/RO-$. O; T&% T-.(
2he study is a.out the general operations and management of Allied Bank %imited 4hy.er Ba5aar .ranch Peshawar7 and focuses on the online .anking and A2" ;Automated teller machine<7 which was conducted through interviews in the .ranch. 3very student of BBA:-2 ;,ons< ;-nstitute of "anagement Studies< has to under go an internship program of eight weeks in any organi5ation to get e=posure to the real time .usiness environment and to know what sort of changes -nformation 2echnology .rings in management activities. 2he real purpose of this internship program is to provide an opportunity to the students to see the practical applications of their .ackground professional studies. 2he repot is a reflection on my e=perience when - was internee in AB%7 4hy.er Ba5aar .ranch7 Peshawar. Since its inception in 1( 27 AB% has maintained a steady growth over the si=ty years span of its operations. After its nationali5ation in 1(& 7 it was denationali5ed in 1((1 and the employees .ecame the owners of AB%7 through the uni>ue concept of 3S+P ;3mployees Stock +wnership Scheme<.
122
P-RPO % O; T&% T-.(

Purpose of the study was two pronged.
12222 /enera7 P4rpose

2o get ac>uaintance to the .anking operations. 2o know what sort of changes -2 .rings in managerial activities. 2o see the application of our Professional studies especially.
12223
peci=ic P4rpose
Specific purpose of the study includes. #
A partial fulfillment as a re>uirement for the completion of "BA degree in Banking and 1inance Sector. 2o o./ectively o.serve the operations of Allied Bank of %td in general and the operations of AB%7 Scheme ? 2 1arid 2own Sahiwal in specific. 2o make recommendations or implementation plans for the improvement of the operations of AB%7 Scheme ? 2 1arid 2own Sahiwal in the light of our professional studies.
123 $AT-R% O; T&% T-.(

2he study is critical in nature. -t was conducted to investigate critically into the operations of Allied Bank %td and it also e=plains that how AB% provides facilities of online .anking to its customers. 2he annual reports or the consolidation data of the Bank has not .een focused in specific .ecause it does not reflect on the operational performance of .ranches. ,owever7 they have .een referred to as when and where re>uired.
12"
*OP% O; T&% T-.(
2he study covers two areas with its varia.les7 which affects the operations of the .ranch directly7 or indirectly. 2hese two areas of varia.les are@ Branch specific varia.le. Bank specific varia.le.
2he .ranch specific varia.les are the varia.les under the control of the .ranch management and directly affect its operations e.g. %ayout of the .ranch. 6ustomersA relations. 0epartments in the .ranch A2" +nline .anking.
2he .ank specific varia.les are those varia.les7 which are not in control of the .ranch management e.g. ,istory of AB% Services provided .y AB% >
#ole of AB% 2he research methodology adopted was as follows
129 1%T&O.O'O/( O; R% %AR*&
129212 .ata o4rces

Both primary and secondary have .een used in the compilation of this report. 2he methodology used is as under@ 0uring the compilation of this report7 - relied mainly on the primary data. 2he tools used for the collection of primary data are interviews and o.servation. 2o get primary data also performed some practical work. 2he secondary data was mainly used for as a .ackground material and for purpose of references. 2he ma/or sources of secondary data were the annual report 2))&B other printed material of the Bank and internet played a vital role as a source of secondary data.
129222 Research Approaches

4eeping in view my limitations during and the nature of the study7 two research approaches were adopted. 2hese research approaches are@ Survey. +.servation as. Participant o.servation and Non:participant o.servation.
129232 a6p7in5 P7an

0etails of the sampling plan used during this report are given .elow.
1292"2 a6p7in5 -nit

2he sampling unit constitutes of the following. "anager of AB% 4hy.er Ba5aar .ranch. Staff of AB% 4hy.er Ba5aar .ranch. 6ustomers. Personnel from #egional operations department. A2" coordinators 10
129292 a6p7e ize

2he sampling si5e constituted of All the customers coming into the Bank. 1ive .ank managers. 1ifteen staff mem.ers. 2wo personnel from operation department. 2hree A2" coordinator of different .ranches
1292:2 a6p7in5 Proce34res

2he sampling procedure used was non:pro.a.ility /udgmental and convenience procedure.
1292<2 *ontact 1etho3

Personal contact method was used as a contact method7 which included@ Structured interviews with managers and personnel from operations department. 9nstructured interviews with staff mem.ers. Structured interviews with stuff related to A2"
12: 'I1ITATIO$
2he Study was su./ect to the following limitations7 the a.sence of which could have made this report more accurate7 systematic and factual@ %ake of pu.lished financial data. %ack of A2"As .ack hand information with stuff. Access to data. 2he non cooperative .ehavior of some managers and staff mem.ers. "y weak financial position.
11
12<
*&%1% O; T&% R%PORT
2he report has .een divided into si= chapters. A .rief introduction of these chapters is given .elow@
*hapter 1 2his chapter contains a .rief introduction of the report. *hapter 2 A .rief organi5ational profile and history of AB% is presented in this
chapter7 and an overview of the services offered .y AB% is given in this chapter
*hapter 3 2his chapter contains .rief introduction of different departments

of 4hy.er Ba5aar Branch Peshawar on which - worked.
*hapter "
2his chapter e=plains the 3:.anking used .y the organi5ation . under the headings of online .anking and automated 2eller "achine ;A2"< and what sort of changes e:.anking .rought in managerial activities
*hapter 9 -t consists of S8+2 analysis of the ;AB%7 4hy.er Ba5aar .ranch

Peshawar<
*hapter : -t consists of the important findings of the study and the

recommendations developed in the light of these findings.
12
/hapter /hapter11II II
Introduction Introduction to to the the organi2ation organi2ation
13
*hapter 2
I$TRO.-*TIO$ TO T&% OR/A$I)ATIO$

AB% is one of the largest .anks in Pakistan7 serving the 6ountry for over $) years in all spheres at .anking and financial Services
221 ,I IO$
2o .ecome a dynamic and efficient .ank providing integrated solutions and the first choice of .ank for all customers.
222 1I

OI$
2o provide value:added services to our customers 2o provide high:tech innovative solutions to meet customer re>uirements 2o create sustaina.le value through growth7 efficiency and diversity for all stakeholders 2o provide a challenging work environment7 and reward dedicated team mem.ers 2o play a proactive role in contri.uting towards the society
223 ,A'-%
-ntegrity 3=cellence in Service ,igh Performance -nnovation and Crowth
AB% has emerged as one of the foremost:privati5ed financial institutions in Pakistan endeavoring to gear up its operations to meet the demands of the future.
1"
3.4. '$ANIN( %& BAN5

Some authors write that the word .ank is derived from -talian word D.ancusE +# D.an>ueE which means a .ench. Because in the old days the Fews were used to make .anking settlements .y sitting on the .enches G to deal the e=change of money in the market place. 8hen any one of them .ecomes insolvent means that he is una.le to fulfill his re>uirements. 2hen his .ench was destroyed .y the customer G this practice given .irth to the word DBAN4#9P2E. Some other Authors are of the opinion that the word .ank is derived from a Cerman word D.ackE7 which means DFoint Stock 1undE. G when the ma/or part of -taly was occupied .y the Cerman then this word H.ackA was -taliani5ed in to the word Bank. ,owever7 no confident record is availa.le to .elieve upon. 2herefore7 we are not in a position to give any .ounded meanings to .ank inspire of all these we can define .ank as follow. 1 2 3 2he imperial dictionary defined a .ank as DAn esta.lishment for deposits G issue f money G also for granting loans discounting .ills G facilitating the transaction from one place to another placeE. t is an institution7 which deals with money. t .uys G sells the uses of money.
-n other words7 we can say DA .ank is an institution for e=change of money7 sanctioning credit7 transferring funds .y domestic G foreign .ills of e=change.E 8e can also say that it is a pipeline through which money moves into G on of circulation. Shortly G conclusively we can say that the DBank is an institution that facilitates the matters in which the money is involvedE.
229 1%A$I$/ O; BA$KI$/

he Banking companiesA +rdinance7 1($2 defines Banking as DBanking means accepting for the purpose of lending or investment7 of deposits of money from pu.lic7 repaya.le on demand or otherwise and withdrawal .y checks7 drafts7 order7 or otherwise.
19
22: &I TOR( o= AB'

3sta.lished in 0ecem.er 1( 2 as the Australasia Bank at %ahore with a paid:up share capital of P4# ).12 million under the 6hairmanship of 4hawa/a Bashir Bu=7 and his .usiness associates7 including A.dul #ahman "alik who was amongst the original Board of 0irectors7 the .ank had attracted deposits7 e>uivalent to P4# ). 31 million in its first eighteen months of .usiness. 2otal assets then amounted to P4# ).!&2 million. 2oday Allied BankIs paid up 6apital G #eserves amount to #s. 1).! .illion7 deposit e=ceeded #s. 1 3 .illion and total assets e>ual #s. 1&) .illion. 2he Allied BankIs story is one of dedication7 commitment to professionalism7 adaptation to changing environmental challenges resulting into all round growth and sta.ility7 envied and aspired .y many.
22:211>"2 - 1>"<! Pre In3epen3ence

-n the early 1( )s the "uslim community was .eginning to reali5e the need for the active participation in the field of trade and industry. 2he ,indus had since the late 1'')s esta.lished a commanding presence in these areas and industry7 trade and commerce in the undivided Su.:continent was completely dominated .y them. Banking7 in particular7 was an e=clusive enclave of the ,indus and it was widely .elieved7 and wrongly so7 that "uslims were temperamentally unsuited for this profession. -t was particularly galling for 4hawa/a Bashir Bu= and A.dul #ahman "alik to hear the gi.e that "uslims could not .e successful .ankers. 2hey decided to respond to the challenge and took lead in esta.lishing this first "uslim .ank on the soil of Pun/a. that was to .ecome Pakistan in 0ecem.er 1( 2B .y the name of Australasia Bank %imited. 2he initial e>uity of the Bank amounted to #s ).12 million7 which was raised to #s ).! million .y the end of first full year of operation7 and .y the end of 3)th Fune 1( & capital increased to #s. ).$&3 million and deposits raised to #s &.&2' million.
3.6.3
1947 to 1974: Australasia Bank
Australasia Bank was the only fully functional "uslim Bank on Pakistan territory on August the 1 th7 1( &. -t had .een severely hit .y the riots in 3ast Pun/a.. 2he .ank was identified with the Pakistan "ovement. At the time of independence all the .ranches in -ndia7 ;Amritsar7 1:
Batala7 Falandhar7 %udhaina7 0elhi and Angra ;Agra<< were closed down. New Branches were opened in 4arachi7 #awalpindi7 Peshawar7 Sialkot7 Sargodha7 Fhang7 Cu/ranwala and 4asur. %ater it network spread to "ultan G Juetta. 2he Bank financed trade in cloth and food grains and thus played an important role in maintaining consumer supplies during riot affected early months of 1( '. 0espite the difficult conditions prevailing and the su.stantial set .ack in the BankAs .usiness in -ndia7 Australasia Bank made a profit of #s !)7))) during 1( &: '. By the end of 1(&) it had 1)1 .ranches. 9nfortunately it lost !1 .ranches in the separation of 3ast Pakistan which .ecame Bengladesh. 2he .ank did well in despite losing lot of its assets. By the end of 1(&3 the .ank had 1'$ .ranches in 8est Pakistan.
3.6.7
1974 to 1991: Allied Bank
1(& 7 the Board of 0irectors of Australasia Bank was dissolved and the .ank was renamed as Allied Bank. 2he first year was highly successful one@ profit e=ceeded the #s 1) million markB deposits rose .y over !) percent and approached #s 1 $) million. -nvestments rose .y &2 percent and advances e=ceeded #s 1)') million for the first time in .ank history. 11$ new .ranches were opened during 1(& and the Bank started participation in the spot procurement agriculture program of the Covernment. 2hose seventeen years of the Bank saw a rapid growth. Branches increased from 3!3 in 1(& to & ' in 1((1. 0eposits rose from #s 1. $ .illion7 and Advances and investments from #s 1.3 .illion to #s 22 .illion during this period. -t also opened three .ranches in the 94. 32:2" % OP Re?o74tion ;3mployee stock ownership plan< 9nder the philosophy of 3S+P ownership of an enterprise is transferred to its employees who are in an advantageous position in running the enterprise. 2he added advantage of 3S+P that it strengthens the workers stake in the free enterprise system7 in /o. securities7 .etter profita.ility G uni>ue corporate culture sym.oli5ing family feelings G professional fraternity. Septem.er 1)71((1 is the historical date as on this date the .ank .ecame the countryAs 1st .ank to .e reconstituted as an institution /ointly owned .y its employees through the uni>ue concept of 3mployees Stock +wnership plan K3S+PL developed .y the Allied "anagement Croup headed .y "r. 4halid %atif ena.led the .ank staff to react creatively to the privati5ation challenge. "ore that &!)) staff mem.ers ac>uired a share in the .ank . 2he articulation of the 3S+P is a landmark in the financial history of Pakistan:indeed 1<
of the entire world .-t is a practical step ensuring an increase in workers participation and in productivity a means for enhancing an e>uita.le redistri.ution of financial assets G an effective strategy for achieving the cherished goal of national self:reliance.
3.6.4
1991 to !!4: Pri"ati#ation
As a result of privati5ation in Septem.er 1((17 Allied Bank entered in a new phase of its history7 as the worldAs first .ank to .e owned and managed .y its employees. -n 1((3 the 1irst Allied Bank "odara.a ;1AB"< was floated. After privati5ation7 Allied Bank registered an unprecedented growth to .ecome one of the premier financial institutions of Pakistan. Allied BankAs capital and reserves were #s. 1.!2! ;Billion< and assets amounted to #s. '&.!3$ ;Billion< and deposits were #s. &$.)3' ;Billion<. Allied Bank en/oyed an envia.le position in the financial sector of Pakistan and was recogni5ed as one of the .est amongst the ma/or .anks of the country. -n August 2)) as a result of capital reconstruction7 the BankAs ownership was transferred to a consortium comprising -.rahim %easing %imited and -.rahim Croup. 2oday the Bank stands on a solid foundation of over $3 years of its e=istence having a strong e>uity7 assets and deposits .ase offering universal .anking services with higher focus on retail .anking. 2he .ank has the largest network of on:line .ranches in Pakistan and offers various technology .ased products and services to its diversified clientele through its network of more than &)) .ranches.
.$.$
!!%:
-n "ay 2))! -.rahim %easing %imited was amalgamated .y transfer to and vested in with and into Allied Bank %imited. -%% shareholders were issued AB% shares in lieu of the -%% shares held .y them. Application for the listing of AB% shares in all the Stock 3=change 6ompanies of Pakistan was made. AB% was formally listed and trading of the shares of the Bank commenced w.e.f. the following dates.

-slama.ad Stock 3=change : 'th August 2))! %ahore Stock 3=change : 1)th August 2))! 4arachi Stock 3=change : 1&th August 2))!
1#
3.6.8
22:2# To3ay
!!7
"ohammad Afta. "an5oor has taken charge as 63+ and President of the Bank on August 13 2))&. ,e is an e=:president of "6B Bank %td.
2oday7 with its e=istence of over $) years7 the Bank has .uilt itself a foundation with a strong e>uity7 assets and deposit .ase. -t offers universal .anking services7 while placing ma/or emphasis on retail .anking. 2he Bank also has the largest network of over &)) online .ranches in Pakistan and offers various technology:.ased products and services to its diverse clientele
22< I1PORTA$T TATI TI* ABO-T AB'

2otal customers 3mployees 2otal .ranches 9tility .ooths Airport .ooths 2otal clients in Peshawar region 2a.le 2.1 7$)!7))) $7& & &3! 3 1 1 !7)))
22# 1AI$ OB@%*TI,%

2he main o./ective of the .ank is to accept deposits and provide loans to its customers and also to .e more efficient in providing services. 2he .ank maintained its commitment to most efficient and personali5ed services to its customers. Allied Bank of Pakistan introduces many remunerative schemes for its depositors and introduce computer services for the first time in the .anking history of Pakistan. Allied .ank gives advances to small7 medium and Big industries7 commercial esta.lishment7 agriculture7 construction companies and other needy persons. Allied .ank collects electricity gas and 1>
telephone .ills from pu.lic and over hundred .ranches of Allied Bank %td. deal in foreign e=change were facilities are given to financial and commercial so its ultimate o./ective is to receive funds from the depositors and provides loansMcredit facilities to different sector including trade7 industry and agriculture in its most .ranches.
22> OP%RATIO$A' .I,I IO$

Allied Bank has .een divided into 1$ regions7 each under the control of a regional Ceneral "anger ;#C"<. 2he #C" is not any fi=ed designation in the organi5ational hierarchy. 2he person appointed for its position can .e a S3*P and 3*P. The 3etai7s o= these re5ions are 5i?en be7ow@ Re5ion A..otta.ad Bahawalpur 1aisala.ad Cu/ranwala ,ydera.ad -slama.ad 4arachi %ahore "ardan "irpur ;AF4< "ultan Peshawar Juetta Sargodha Sialkot Sukkar 2a.le:2.2 %6ai7 coa.latdN.rain.net.pk roO.ahawalpurNikr.a.l.com.pk a.lcircleNfds.comsats.net.pk roOgu/ranwalaNlhr.a.l.com.pk roOhydera.adNa.l.com.pk roO-slama.adNis..a.l.com.pk roOkarachiNa.l.com.pk roOlahoreNlhr.a.l.com.pk alliedsN.rain.net.pk roO"irpurakNis..a.l.com.pk roOmultaniNlhr.a.l.com.pk roOpeshwarNis..a.l.com.pk roO>uettaNa.l.com.pk roOsurgodhaNlhr.a.l.com.pk roOsialkotNlhr.a.l.com.pk roOsukkirNa.l.com.pk
20
2210 1A$A/%1%$T &I%RAR*&(

2he management hierarchy represents the different positions and designations in the hierarchy of the AB%. ,owever7 this is not the reporting hierarchy .ut merely represents the positions and grades on the .asis of seniority and grades.
Presi3ent
enior ,ice Presi3ent ,ice Presi3ent %Aec4ti?e ,ice Presi3ent
enior %Aec4ti?e ,ice Presi3ent KrosodmemtPresident Re5iona7 /enera7 1ana5er "anager=ecutive *ice President Branch 1ana5er
1igure 2.1 "anagement hierarchy
2211
;-$*TIO$A' &I%RAR*&(
21
2he functional hierarchy represents the reporting order in the hierarchy of AB%. 2he hierarchy has president and directors at top management level and officers Crade -7 -- and Crade --- at the lower level management of AB%. 2he middle level management consists of regional general "anager and #egional 6ontroller of +perations. 2hese positions are not fi=ed. Any person in the hierarchy a.ove the .ranch manager can .e appointed as #C" and controller operations.
Presi3ent an3 *%O Boar3 o= .irector &ea3 o= .epart6ents Re5iona7 /enera7 1ana5er *ontro77ers o= Operation
Branch 1ana5er O==ice /-IB II an3 other 7ower ta==

1igure 2.2 1unctional hierarch
22
2212 BOAR. O; .IR%*TOR
Pervai5 ->.al Butt ;0irector< 1arrakh Jayyum ;0irector< A.dul A5i5 4han ;0irector< Sheikh Falees Ahmed ;0irector< "ohammad Afta. "an5oorM ;63+< "ohammad Naeem "ukhtar ;6hairman<
"ohammad 8aseem "ukhtar ;0irector< Sheikh "ukhtar Ahmed ;0irector< 2asneem ". Noorani ;0irector< Na5rat Bashir ;0irector< "u.ashir A. Akhtar ;0irector<
2a.le 2.3
23
2213 1A$A/%1%$T T%A1
Asim 2ufail ;Croup 6hief7 6onsumer G Personal Banking< ->.al Paidi ;Croup 6hief7 6ompliance< "ohammad Afta. "an5oor ;6hief 3=ecutive +fficer< "uhammad Qaseen ;Croup 6hief7 2reasury< Shafi>ue Ahmed 9>aili ;Croup 6hief7 ,uman #esources< 2ahir ,assan Jureshi ;6hief 1inancial +fficer< 8aheed ur #ehman ;6ompany Secretary<
1areed *ardag ;6hief #isk +fficer< "ohammad A..as Sheikh ;Croup 6hief7 Special Assets "anagement< "uhammad Fawaid ->.al ;Croup 6hief7 6oprate G -nvestment Banking< "u/ahid Ali ;Croup 6hief7 -nformation 2echnology< Syed Shahid #a5a ;,ead7 Business 2ransformation 2eam< 2ari> "ehmood ;Croup 6hief7 +perations< Pia -/a5 ;Croup 6hief7 6ommercial G #etail Banking< 2"
2a.le 2.
221" %R,I*% O; A''I%. BA$K 't3

221"21 A77-Ti6e Ban8in5
Allied Bank has introduced the Allied 6ash last year also referred to as A2" card. 2he customer will now have the convenience of withdrawing cash from any of AB%As A2"s ;Auto 2aller "achine< conveniently located in ma/or cities at any time of the day or night even on closed daysRholidays. +ther services include customer .eing a.le to in>uire a.out the .alance of hisRher account or printing an a..reviated ;mini< statement showing the most recent eight transactions up to the previous working day. -n order to o.tain Allied 6ashS 6ard7 the customers simply have to fill out prescri.ed Application form availa.le at selected Allied Bank Branches in 4arachi and %ahore. 2he dully:filled form should .e handed over the "anager of the Branch where the customer is maintaining his account. Non:account holders would first have to open an account with Allied Bank to have access to this facility. 2he 6ustomer can feel a.solutely safe his Allied 6ash S 6ard .ecause it can only .e used with the Personal identification Num.er ;P-N<7 which is given to him .y the .ank. Craphical representations have .een employed7 where appropriate7 for ease of understanding. 2his topic is further e=plained in chapter .
221"22 A77ie3 -6rah Aasan

2his uni>ue scheme facilities those persons7 who cannot afford to incur the lump sum e=penses for 9mrah. -t allows the intending pilgrims ;Aa5meen< to make payment of 9mrah charges in monthly installments. -ts salient features are@ -t is free of interest and markup. 9sing this scheme family7 relatives and household servants can .e sent for 9mrah. Around 2!)) Aa5meen are to .e sent for 9mrah every month. %ucky winners of the draw are duly informed .y their respective .ranches. 2otal package for Aa5meen from 4arachi is .eing #s. !7))). Aa5meen from %ahore and -slama.ad will have to pay an e=tra #s. 37)))R: for Airline fare. 29
9mrah packages are of 1) days duration. 2he charges include Airline return ticket. 1ee *isa7 family accommodation and traveling within Saudi Ara.ia ;Feddah to "akka7 "akka to "adina and "edian to Feddah<. Application for whole 1amilyRCroup can .e filed through a single Application 1orm. All applicants of a familyRgroup are sent for 9mrah even if only one mem.er of that familyRgroup is declared successful in the draw. 0ue to any reason if 9mrah Applicant needs to withdraw hisRher application7 heRshe will given a refund of all money deposited through installments till that time. At the time of su.mitting the application Aa5meen has to deposit #s. 27))) per person as first installment. #est of the money is to .e deposited through monthly installments of #s. 27)))R: person on every !th day of the month. -f an Applicant wins in the draw heRshe is re>uired to pay the .alance amount through monthly installments on returning from 9mrah. Aa5meen have to su.mit a copy of their N- 6ards and Passports with the application. Applicants have to deposit the monthly installment using deposit slips still !th of every month. 0efaulters will not .e included in the draw.
221"23 1aster *ar3s

2he customer can now .ecome the holder of a true 6redit 6ard here in Pakistan. Allied Bank under license from "aster 6ard -nternational7 9.S.A. issues its "aster 6ard to anyone meeting the eligi.ility criteria. 8ith the Allied Bank "aster 6ard the customer is assured of a service meeting the highest international standards maintained .y "aster 6ard. 2he Allied Bank "aster 6ard helps the customer pay without the complications of cash or checks. -t doesnAt cost the customer anything if he pays in full within the due date7 .ut if he decides to spread the payments over several months a service charge N 2.!)T per month is charged. Allied Bank U "aster 6ard is safer than cash and simpler than checks. 2he customer has .een an account holder with the Allied Bank to apply for the Allied Bank U "aster 6ard that is availa.le to the customer for an initial fee of #s. 27)))R: ;#s. !))R: mem.ership fee S #s. 17!))R: annual fee<. +nce the customer o.tains his card7 he simply presents it at Shops7 Supermarkets7 ,otels7 Pharmacies7 Nursing ,omes7 restaurants7 Petrol Pumps and hundreds of other esta.lishments which display the familiar "aster 6ard sign throughout Pakistan and a.road.
2:
+nce purchases are made7 the customer signs a voucher and thatAs it he is not re>uired to take e=tra trou.les. 3very month the customer receives a statement showing details of transactions7 outstanding and the minimum amount due. 2he statements also give the last date for payment so the customer can avoid paying service charges. -n order to avoid disruption in use of the card7 it is essential that a least minimum paya.le amount of the .ill .e paid regularly. -n case the re>uired payment is not received the operation of the "aster 6ard is automatically7 suspended .y the system. -n such case7 the card is activated after receipt of overdue payment only.
221"2" A77ie3 Taha=4z .eposit che6e

Brings the customer unparalleled life insurance covers along with attractive monthly profit. "inimum 0eposit amount U #s. !)7)))R: or multiples thereof. -nsurance cover up to : #s. !7)))7)))R. As 6ompetitive rate profit. 2he features of this scheme are@ Prospective client who will maintain a return free deposit for at least 3 months shall eligi.le to avail interest freeRmark:up free finance. Payment of profit on monthly .asis7 automatic renewal on face value. %ife insurance up to ! times of the customerAs deposit amount with no e=tra cost. Premium shall .e paid .y the .ank. 1ull payment of claim in case of U 0eath U Permanent total 0isa.ility. 3ligi.ility Age U 1' to $ years. No medical e=amination for@ : 0eposit up to #s. !))7)))R: and age up to $).
221"29 A77ie3 Karzas che6e ;No -nterestR"arkup<

Allied Bank moves a step forwards .y introducing interest free .anking through Allied 4ar5as Scheme. 2he aim of this scheme is to provide an opportunity to the depositors to take advantage of a real #i.a 1ree economic environment and avail
2<
Prospective client will maintain a return free deposit for at least 3 months shall .e eligi.le to avail interest freeRmark:up free finance. 0eposit amount #s. 1))7)))R: and multiples thereof. "inimum deposit period7 3 months with automatic rollover facility. Premature encashment allowed7 without any penaltyRcharge. "inimum deposit period for eligi.ility of finance7 3 months. "a=imum period of finance7 $ months. "a=imum period to avail finance7 12 months from the maturity of deposit. 3very month ;3) days< completed .y the deposit shall .e taken into account for calculation of entitlement of finance. 1inance proposal processing fee #s. 1))R: ;non:refunda.le< plus documentation cost on actual .asis. -n case of defaultRdelay in repayment N ).)!!T per day ;2).)&!T p.a.O to .e placed in charity AR6. 1ormula for calculation of entitlement of finance. : : Same amount of finance for half the period of deposit or Same period of finance for half the amount of deposit.
221"2: OT&%R PRO.-*T &o6e Re6ittances

2he Bank having a network of &!! .ranches all over Pakistan7 undertakes to provide safe and instant payment of remittance from e=patriates7 routed through designated foreign e=change companies and correspondent .anks with whom special arrangements have .een made in this regard. 2hrough the Allied 3=press Services7 AB% ensures that .eneficiariesA Accounts in AB% .ranches are credited with in ' hours of receiving home remittance information from overseas. 2#
&aCC er?ices
2he Bank serves the intending pilgrims .y helping them in performing this religious o.ligation. 2he ,a// forms and other related services are provided .y the .ank. ,owever7 the terms and conditions for accepting the ,a// forms from intending pilgrims are in accordance with the ,a// Policy announced .y the government7 each year. ,a// applications are availa.le with all .ranches during ,a// season7 immediately after the ,a// policy is announced .y the Covernment of Pakistan.
-ti7ity Bi77s
All .ranches of the Bank collect utility .ills of electricity7 gas and telephones. 1or convenience of the customers7 9tility Bills are collected .y the .ranches during .anking hours and also in he evening .anking on all working days. Bills can .e paid through cash or checks. 6onsumers may drop .ills with crossed checks into a drop .o= availa.le at the .ranches under D6hecks 0rop:inE system.
A5ric47t4ra7 ;inances
Bank under Agricultural 1inancing Schemes envisaged .y he State Bank of Pakistan e=tend short7 medium and long term7 farm and non:farm credits. 2he farm credits are e=tended for production ;inputs< and development purposes. Non:farm credits are allowed for livestock ;goats7 sheep and cattle<7 poultry7 factory including social forestry and fisheries ;inland and marine e=cluding deep sea fishing<.
'oc8ers
Allied Bank %ockers are availa.le in three different si5es Small7 "edium and %arge on a yearly fee. %ocker holders need not have an account in the Bank.
I6port %Aport B4sinessDTra3e ;inance
AB% Provides highly efficient trade finance services for importRe=port .usiness for our clientsRcustomers through large num.er of authori5ed .ranches where trained and motivated staff is availa.le to handle the .usiness on .ehalf of customer. 2>
A77ie3 Ban8 R4pee Tra?e7ers *hec8s
6arrying cash to strange alien location can prove to .e risky as a single incident can render one without monetary .ackup of any sort. ,ence .anks introduce travelerAs checks in order to protect against any contingency.
easona7 ;inance
R4nnin5 ;inance is a short:term loan allowed .y the .ank for a period of one year. 2he running finance account can .e operated and daily sale proceeds can .e deposited into the account. 2he markup is recovered on the products of daily outstanding .alance. 2he running finance is suita.le for meeting day:to:day financial needs of the .usiness. *ash ;inance is allowed against pledge of goods. 2he delivery of goods is made against payment. .e6an3 ;inance is dis.ursed in lump sum or in accordance with the agreed dis.ursements schedule and it is repaya.le as per the agreed installments7 which could .e monthly7 >uarterly7 .iannual or annual.
2219 Ro7e o= AB' in Ban8in5 ector

AB% is one of he most dynamic and progressive .ank in the .anking industry of Pakistan. 2his is due to its impressive growth and development7 which it achieved during si=ty years of its e=istence. -t did not take long for Allied to grow into one of the leading .ank in the country overtaking the several other .anks which were its competitors were esta.lished earlier.
*ontrib4tion Be=oreDAt the Ti6e o= In3epen3ence
30
AB% was esta.lished as a response to the cal of "uhammad Ali Finnah for having a "uslim representative .ank in him Su. 6ontinent. At the time of independence when Pakistan was in intense need of .anking services and e=pertise7 AB% rose to the occasion and rendered all its e=pertise at .est for the development of the newly .orn state.
*o66it6ent to er?e the *4sto6ers
AB% used novel methods of customers service instead of conventional ways of the day7 which was market oriented and appealed to if customers. AB%As dynamic7 radical and personali5ed style of .anking differed significantly for the conventional .usiness patterns of the period. -n fact every feature and aspect AB%As .ehavior reflected highlighted those differences most significantly7 the commitment to serve the customers.
Better +or8in5 %n?iron6ent
AB% has provided its employees a .etter working environment and salary structure and facilities. -ncentives and awards were given to promote efficiency and .etter service to customers. A competitive environment was instrumental in introducing a thorough going professionalism7 which in the ultimate analysis transformed the entire outlook of the industry.
1o3ern Ban8in5 Po7icy
2he e=pansion and growth of he .anking sector in Pakistan has .een remarka.le. 9ntil 1( 27 the growth of .anking comprised the phases of laying the foundation of the .anking structure. 2he esta.lishment of AB% has started a new era in the .anking system. 2his was the phase competition with the already esta.lished giants. Banking underwent a complete metamorphosisB clients were naturally attracted to the .ank7 which provided .etter and >uicker .anking services. 8hen Allied Bank challenged the ma/or .anks of the time they .egan evaluate their policies and were surprised to find that they had a lot to change .efore long. 2hey .egan to change and adopt a more modern and relevant strategy.
.eposit 1obi7ization
2he .anking sector as a whole and AB% in particular has played an important role in helping to mo.ili5ed savings. 2he continuously rising importance of deposit 31
money in total money supply underscores the contri.ution of commercial .anks in this direction. 1rom its inception7 AB% has launched a num.er of successive drives for improving the deposit .ase of the Bank. An essential part of each drive was to populari5e the .anking ha.it among the people .oth rural and ur.an7 and to .ring a large num.er of customers into its or.it.
Branch %Apenses
Soon after commencing .usiness .y the end of Fune 1( 27 only few .ranches had .een opened. 2he management decided to .roaden the geographical coverage so .esides the cities7 the .ank .ranched out into small towns G the far:flung7 less development and un.aked areas of fulfill its social responsi.ility. 2he .ranches in small town and villages have .een vital help to the small industrialists and .usiness7 industrial workers7 farmerAs craftsmen and other persons of limited means. 2he .ank had e=tended its network to more than $!) .y the end of 0ec. 1(&3. At present the num.er e=ceeds '1( .ranches.
&o6e Re6ittances &an37e3
2he Bank contri.utions in handling home remittances .y over seas Pakistanis have also .een commenda.le.
;orei5n Tra3e
2he .ank has always played key role in the promotion of foreign trade especially in financing of e=ports. 2he .ankA achievement in the area is really commenda.le7 as it has not only to compete with the domestic .anks .ut with the large international financial agencies as well.
Interest ;ree Ban8in5
2he -slami5ation of economic system in Pakistan .egan from Fuly 1(&(. -n Fan 1('1 the P%S .anking was launched. -nterest free modes of financing had .een introduced7 and in the first half of 1('! a num.er of measures over taken for complete charge over of the whole system of domestic .anking to non interest .asis. And finally the process of transaction from interest .ase to non:interest .anking was completed. 32
Since the .anking companies are not allowed to accept deposits ;e=cluding foreign currency deposits< e=cept on the .asis of Profit G %oss sharing. A separate department at the head office was set up which was later on upgraded into a full:fledged -slamic .anking division apart from supervising the -slamic .anking operations. 2he division has conducted research and has .een a.le to add to the literature on -slamic .anking7 .oth of theoretical and practical significance.
*o6p4terization
8hile mechani5ation in AB%7 .egan as early as in 1(!)As the .ank also took the lead in introducing computers in .anking operation in Pakistan and now AB% is connected to its .ranches through online .anking.
-ti7ity Booths
2he .ank has 3 utility .ooths throughout of country to accept payments7 .oth in the morning and in the evening against utility .ills7 such as gas7 electricity and telephone .ills. 2he .ank also issues television licenses.
Prize =or 4ccess in Ban8in5 .ip7o6a %Aa6ination
2he .ank instituted pri5es for those securing highest position in .ank diploma e=aminations. -n 1((37 three .onuses were awarded in a single year to recogni5e and reward to services and achievements of its employees.
Ob7i5ation to er?e ociety
AB% also plays it part in the development of society. -t has esta.lished pu.lic li.raries in many cities and towns. .
33
/hapter /hapter1177
IN!#%)"/!I%N IN!#%)"/!I%N !% !% !,$ !,$ )$PA#!$'$N! )$PA#!$'$N!
3"
*&APT%R 3
IN!#%)"/!I%N !% !,$ )$PA#!$'$N!

321 AB' K&(B%R BA)AR BRA$*&
(Branch code = 0312< A00#3SS@ 4,QB3# BAPA# P3S,A8A#
- did my internship of eight weeks in AB% 4,QB3# BAPA# B#AN6, ;)312< from )1:)&:)& to 31:)':)&. -t is one of the small .ranches of AB%7 which is yet to .e renovated. - selected this .ranch .ecause of two reasons. 1irst7 - was of the view that one 39
can find more learning opportunities in a small .ranch as compare to a .ig one. Secondly it is situated near to my residence -n the same .ranch different departments of AB% are working. So - got the opportunity to know .riefly a.out every department
322 *-RR%$T A,I$/ .%PART1%$T

-n AB% 4hy.er .a5aar Branch current saving department mainly deals with che>ues7 vouchers and advices. 1irst of all a che>ue holder have to present hisRher che>ue to the person responsi.le for issuing the tokens. . 2hen che>ue is passed on to the computer operator to entry it in computer. Afterward it will go for signature verification after which it will .e given to cashier for payment. 32221 *O1P-T%R OP%RATIO$ -n AB% 4hy.er .a5aar .ranch the computer section performs several duties that are as underB 9. .ai7y Transactions 2o record all the transactions in case of deposits made .y the people and also to record all the withdrawals made .y the people or customers. 3ach transaction has to .e recorded in its appropriate head of account with the help prescri.ed codes. 3. ,o4chers 2o record all the vouchers made .y the remittance department. #emittance department have to prepare de.it and credit vouchers for a.out every transaction recorded in their department. 2hen these vouchers are sent to computer operator to record those in computer. 7. A3?ices 2o record all advices received from other .ranches. "ost of the:inter .ranch or intra .ranch: remittances are su./ect to ultimate receipt of advices from the corresponding .ranch to materiali5e the transactions. 2hese advices also have to .e recorded in computer. 4. tate6ents 3:
of
2o close the daily record a num.er of statements have to .e printed out. Statements like@ 0ayAs transactions ;se>uence< +verdrawn facilitated aRc statement "arkup sheet -nter .ranch transactions 0etail of P%S and 6urrent aRc
0ayAs transactions ;aRc wise< +perative7 0ormant7 -noperative and 9nclaimed aRc
All A2" transactions 0etail of C% entries ;official G non customer transactions< Summary of all aRc ;de.its7 credits G .alances< Profit due7 transferred7 dis.ursed7 etc.
323 A**O-$T .%PART1%$T

.eposits the 'i=e B7oo3 o= a Ban8 Bank .orrowing funds from outside parties is more important .ecause the entire .anking system is .ased on it. #eceiving of deposits is a .asic function of all commercial .anks. 6ommercial .anks do not receive these deposited for safekeeping purpose only. 8hen the .ank receives the amount of deposited as a depositor7 it .ecome the owner of it. 2he .ank may therefore use these deposits7 as it deems appropriate. But there is an implicit agreement that the amount owned .y the .ank will .e paid .ack to the depositors on demand or after a specified period of time. 2he .orrowed capital of the .ank is than the .ank own capital. BankAs .orrowing is mostly in the form of deposits. 2hese deposits are lend:out to different parties. %arger the difference .etween the rate at which these deposits are .orrowed and the rate at which they lend:out the greater will .e the profit margin of the .ank. %arger the funds lend:out the greater will .e the return earned on them and greater the amount of return 3<
on these deposits earned greater will .e the profit for the .ank. -t is .ecause of this interrelated relationship. 0eposits are referred to as the Dlife .lood smallE for any .anking sector. KI$. O; A**O-$T 2here are num.ers of account that AB% offers to its customer keeping in mind their needs and dealing 9. A,I$/ BA$K A**O-$T P E 'O A**O-$T . -n Pakistan the saving Bank accounts are know as profit and profit and loss sharing accounts ;P%S AR6< fowling the illumination of .ank. 2he owners of such account are not allowed to withdraw money more than once are twice a week. -n case of withdrawal of large sum7 the depositor is re>uired to give to prior notices a week or two. 2hus the .ankers are not re>uired is always availa.le to .ank for giving to loans to their customers. 2hus these deposits also serves as source of credit certain .y the commercial .anks. 2he rate or profit on this type of account varies from time to time. All the commercial .anks declare the rate of profit every year that is paid on these accounts on the .asis of their monthly credit .alance. 2he .ank will determine the proportion of profit G its decision will .e final. Profit will .e determined on daily product .asis while it will .e paid on monthly .asis G will .e paid on the minimum .alance .etween the first day G last day of the month. Pakat will .e deducted on the e=ceeding amount as e=empted from the Pakat deduction. 2a=es will .e imposed according to the rules G regulation.-n Pakistan post offices G national saving centers also maintain this savings .ank account to encourage saving ha.its among the people. At the time of opening this account7 a minimum amount of #s.!)) is to .e deposited. Su.se>uently the account is opened G account num.er is located. 2he depositor is given a che>ue .ook. 2he depositors who are wishing to close his account are re>uired to present his che>ues to the .ank in order to draw the credit .alance and to close the account. n this type of account you can open /oint account also which can .e operated .y anyone. 22 *-RR%$T A**O-$T
2here is no limit of withdraw of money from these accounts. -n practice the .ankers do not allow any profit to such deposits in Pakistan. 2he customers are re>uired maintaining the minimum credit .alance in their account in case of failing incidental charges are recovered from defaulters. 2his is .ecause the depositors may withdraw 3#
current deposits at any time and as such the .ank is not entirely free to employ such deposits. -n general7 the .ank allows the overdraft facilities to current account holders G the prevailing rate of markup is charged from these customers. -n AB% the minimum amount re>uired to open the current account is #s. !)). No profit is paid to account .eside this that the account holder has the facility to taking s much money as he wants. -ndividual account is opened in the name of the single personal one person on whose name it is opened only conduct it. 8hile two opens /oint account and partnership account are more person and the .ank fallow their instructions for the conduct of the account. Similarly limited companies can also open their current account. 32 ;I0%. .%PO IT A**O-$TDT%R1 .%PO IT
2hese deposits are also called as time deposits .ecause these deposits are .ased on the fi=ed duration. 2he period for which these deposits are kept with .ank are ranged from seven days to ten years in light of the agreement .etween the customer and the .anker. 2he profit allowed on these account depend on the duration longer the duration of the deposits the higher will .e the rate of profit. 2he operation of fi=ed account is different from saving G current accounts. 3very time money is deposited with the .ank an application from filled and the .ank issue a fi=ed deposit receipt for amount deposited along with specific period. 1i=ed deposit receipt is given to the depositor and the .ank retains the counterfoil of the same receipt. 1i=ed term deposits may .e in the /oint names of two or more person. 2he payment to one of those people will not discharge .y the .ank without the authority of others. 32321 OP%$I$/ A$. OP%RATIO$ O; BA$K A**O-$T As discuss earlier there is a prescri.ed procedure for opening different types of account . 1ollowing steps re followed while opening a new account. 9. App7ication =ro6 =or Openin5 o= Acco4ntin5 A person who wishes to open a .ank account is re>uired to complete this from the personal information is to .e furnished. 2he application signs the declaration to effect that he has understood the rules and regulation of the .ank. 22 Intro34ction As re>uired .y the .anking law the new customer needs to .e introduced .y the account holder of the same .ranch where the account is .eing opened. 3>
2he manager or any other .ank officer may introduce the new customer if they know them personally. I2 i5nat4re car3 At the time of opening an account a specimen signature card containing two signature of the customer is re>uired which the manager of the .ranch attaches with application form. 0uring the operation of account the signature is verified when the che>ue is presented for payment. II2 *heF4e Boo8 .ook After completing formalities for opening saving and current a che>ue s issued to the customer for withdrawing cash from his or her account at the time of need. 2he che>ue contains minimum 2! pages G ma=imum 1)) pages. 2he .ank also charges e=cise duty on che>ue .ook.
32" A.,A$*% .%PART1%$T

'%$.I$/ PRI$*IP'% 2he .asis function of the .ank is to accept deposit and lend money to the .orrowers against a spread so to .e a.le to give some profit to the depositors as well as to earn profit for the .ank. 8hile lending the money to the .orrowers the .ank should o.serve the following lending principals@ a=ety Princip7e
-t means that the lended money will come .ack along with interest or service charges etc. 2he .orrower should not invest the money .orrowed in unproductive or speculative .usiness. 'iF4i3ity Princip7e
"0
2he money which has .een lended to the .orrower should .e returned to the .ank on demand or as per repayment schedule provided .y the client. 2he sources of repayment should .e clear and definite P4rpose Princip7e 2he purpose of the advances should .e legitimate and productive. -t should .e ensured that the .anks7 funds are not .eing utili5ed for speculative .usiness. 2he credit restrictions .y the central .ank should not .e violated G it should also .e ensured. -t is always .eneficial for the .ank to finance for short:term re>uirements. Pro=itabi7ity Princip7e 2he end result of every .usiness activity should .e to earn some profit. Similarly the .ank must get some profit out of the activity of lending so that the depositors could get their shares as well as the shareholders could earn something for their investments.. ec4rity Princip7e
2he proposal should .e dealt on its merit not on security. 2he security should .e considered a safety for the .ank only in case of une=pected emergencies. All the relevant documents of securities must .e o.tained G got valuation of the property or any other security should .e assessed correctly. prea3in5 o= Ris8 Princip7e -t is always safe for the .ank to spread the risk in large num.er of .orrowers instead of loaning huge amount to few .ig shots7 it is .etter to o.tain different types of securities instead of concentrating on one security.. $ationa7 Interest an3 4itabi7ity Princip7e -t is our moral as well as legal o.ligation to ensure that no loaning is running counter to national interest. -t is also our duty to ensure that our lending policies are not against the social conditions or .indings
32"21 ;4nction o= *re3it .epart6ent

2he main function of the credit department is to lend money to the customer. Allied Bank %td. %ends money in the form of clean advances against promissory notes as well as secured advances against tangi.le and marketa.le securities. Beside these AB% also lend money against life policies and immova.le property..
"1
'I%$
%ien is the .ank right to with hold property until the claim on the property is paid. 2he .ank looks at their lien as a protection against loss or overdraft or any other credit facility. -n ordinary lien the .orrower remains the owner of the property7 .ut the actual or constructive possession remains with the creditor or .ank though the .orrower has no right to sell it. By *ash *re3it -n this the .ank lends money to the .orrower against tangi.le security. 2he total amount of the loan is not paid in one installment. 2he .orrower has to pay markup on the amount .orrowed. 6ash credit is favorite loan for large commercial G industrial concern. By O?er3ra=t 2his the most common type of .ank lending. 8hen a .orrower re>uires temporary accommodation7 AB% allows its customer to withdraw an e=cess of the .alance form their account which the .orrowing customers have in credit and thus called overdraft. 2his facility is given to regular relia.le G well esta.lished customer. 8hen it is against collateral securities7 it is called DSecured +verdraftE G when .orrowing customer can not offer any collateral security e=cept his personal security then the accommodation is called D6lean +verdraftE.
32"22 Types o= =inance

hort Ter6 ;inance
Allied Bank %td. receives the saving of the people and lends it for short term to its customers. Short:term finance is generally given for a period of one year or less in duration. 1e3i46 Ter6 ;inance 2he duration range of the intermediate term finance is from one year to three years. -t is also called term loan. -ntermediate term finance is usually given for the e=pansion of an e=isting .usiness or for the purchase of new e>uipments. 'on5 Ter6 ;inance "2
2his type of finance is re>uired for the period of more than five years. %ong term finance is generally given for the compilation of .ig pro/ects7 for the construction of .uilding and for the purchase of machineries. Pro34cer o= App7yin5 =or 'oan Any customer who applies for loan should have an account ;usually current account< with AB% .ranch concerned. 2hat account must .e in running position. 8hen approval from head office is given7 .ranch gives tern G condition to the party. Bank does not advance 1))T loan against a security7 rather the profit margin is different in different type of loan.
329 R%1ITTA$*% .%PART1%$T

Another important department in AB% 4hy.er .a5ar Branch is #emittances 0epartment. 2he remittances department transfers the funds from one .ank to other .ank and from one place to another place. -n remittances department the collection take place. 2he AB% made payment of only open che>ues on the counter and prohi.its the payment of crossed che>ues.AB% transfers money from one place to another .y the following means@ 1ai7 Trans=er 8hen a customer re>uests the .ank to transfer his money from this .ank to any other .ank or the .ranch of some other .ank7 the first thing he has to do is to fill an application form. -n which he states that heRshe wants to transfer the money from this .ank to that .ank .y mail. -f the customer is the account holder of the .ank7 operating personal will proceed further with steps like@ 8riting a de.it voucher for aRc holderAs aRc Preparing an advice in favor of stated .ankR.ranch 8riting credit voucher for C% "ail the advice
-f the customer is not the account holder of this .ank7 then firstly7 he has to deposit the money and than a.ove procedure will .e adopted to transfer his money. Te7e5raphic Trans=er
"3
8ith the changing re>uirements of the customer7 AB% has introduced the fastest transfer of money. 2he sender is re>uired to apply through a form in which he will give all the necessary details a.out the sender and .eneficiary. 2he sender deposits the money to .e transferred plus .ank charges at the .ank counter. 2he remittances officials send a telegram to concerned .ranch with specified code words and the receiving .ranch makes payment to the .eneficiary. *ouchers are sent .y ordinary mail to keep the record. +n 227 no e=cise duty is charged only commission and telegram charges are charged. Pay Or3er Pay order is the most convenient simple and secure way of transfer of money. -t is issued .y7 drawn upon and paya.le .y the same .ranch of the .ank. -t is neither transfera.le nor negotia.le and as such it is paya.le to the payee named there in. 2he following are the parties to a pay order. Purchaser is a person7 firm7 company or local authority. -ssuingRpaying .ranch is one which issuesRpays on presentation. Payee is a person named there in. .e6an3 .ra=t 0emand 0raft is another way of transfer of money from one .ank to another .ank. 9nlike pay order7 a form is re>uired to .e filled for the issuance of the demand draft in which necessary particulars a.out the .eneficiary and sender are given. 2he sender deposits the amount of 00 plus commission and other charges on the .ank counter7 from where he is given a receipt and in accordance with this receipt he is issued 2he following are the main essential of draft@ 1. 2. 3. -t is a Negotia.le -nstrument. 1illing a form and depositing the amount written on it prepare 2V 0raft. -t is a written order to its .ranches or to another .ank to pay the stated amount on draft.
32: *A & .%PART1%$T

2his is the most important and critical department in a Bank. 2here are two .asic functions performed .y the cash department. 2hese are ""
Receipts
An individual who has account in the Bank can deposit money in his account. 1or deposit of the money the individual has to fill the deposit slip in which the account holder writes his name7 Account num.er7 amount of the money .oth in figures and in words. After filling the deposit slip the 6ash amount along with the deposit slip is su.mitted with the cashier. 2he cashier collects the cash and counts it and after verification the cashier stamps the deposit slip. +ne part of the deposit slip is given .ack to the customer and the other part of the deposit slip remains with the .ank for the record purposes . 2he cashier also record the deposits made .y the customers in credit sheets daily. 2he deposits of all customers of the .ank are controlled .y mean of ledger account. 3very customer has its own ledger account and has separate ledger cards in which his R her total record is kept. Bill collection is also one of the main functions of .ank. 6ashier has to prepare a list of .illsA serial num.er7 a copy of which is to .e sent to the corresponding organi5ation. Pay6ents
2he procedure of clearance of a che>ue or payments is as following. 1irst of all the customer presents his che>ue to the cashier 2he cashier records the account num.er and the amount7 which is to .e drawn. 2hen the cashier check the che>ue num.er in the computer for the verification whether the account holder has such amount in his account which he is demanding or not. -f the computer passes the che>ue7 the Passing officer signs the che>ue and sent it to the cash counter then cashier pays the written amount to the customer and then in the end cashier records the amount paid in computer. 3B < ;OR%I/$ *-RR%$*( .%PART1%$T %ike Pak rupees account the foreign currency has many accounts like Saving account 6urrent account 2erm deposit account. 2he .ank deal in three type of foreign currency account 1. 0ollar 2. 3uro 3. Pound "9
2he account is open with 1))) dollar if it is less !:dollar per month is deducted. 1or opening the account N-6 G introduction is re>uired of the same .ank. -f any person wants to import goods from foreign7 an account is re>uired and for international trading the 16 is needed. AB% provide foreign currency on Pak rupee at .ooking rate and the central office sent #ates -n foreign currency department the remittance is sent through 1oreign 2elegraphic 2ransfer. 2he account holder can sent the amount in foreign .ank account. -f any transaction is made the daily report is given to the central office 4arachi daily. 0ifferent accounts can . open like /oint account or company account. 2he thankful letter is sent for opening the foreign currency account to account holder and introducer. 8hen any transaction is made the .ank inform stock e=change daily. 2he foreign currency note is counted and recorded in the cash memo .ook. 2he people in the foreign country sent the amount through S.8.-.1.2. 8eekly and monthly report of all the transaction is given to the stock e=change. 6he>ue .ook is also issued to the account holder G the foreign currency Account num.er is given to him. -n this 1B6 G 1B# is done. 0e.it 6redit *oucher is used. 2he charges are deducted while closing the foreign currency account. And the che>ue .ook is return while closing the account. 2he .ranch sent e=cess foreign currency to its main .ranch. -f any .ranch needs foreign e=change they sent to this .ranch.
32# *'%ARI$/ .%PART1%$T

-n clearing process7 if the account holder of AB% receives the che>ue of other .ank like 6ity Bank7 ,a.i. Bank %imited etc7 and he su.mits it in AB% .ranch to .e cashed. At the same time the clearing process starts. 1irst the .ank name. 6he>ue num.er and the amount are written in the register. After this three kind of stamps are re>uired first .ank name stamp7 secondly clearing stamp of ne=t date and -f the che>ue is not local then the inter city clearing stamp is re>uired. Some che>ues are local and some are outstation. 2he institution N.-.1.2. provides the services in clearing the che>ue. 2hey send the different che>ue to different .anks. 2he N.-.1.2 service is only in few cities7 like 4arachi7 %ahore7 #awalpindi. 2he che>ue of inter city is send through N.-.1.2. And where7 the N.-.1.2 service is not availa.le so the che>ue is sent through 2.6.S.
":
2he clearance of che>ue is informed through advice. Some che>ue is not passed so they should return so #s. 1)) is deducted and if the che>ue is inter city then the postage charges is deducted. 1or this purpose the 0e.it G 6redit voucher is used. 8hen the che>ue is cleared the today stamp is re>uired. Some che>ue is drawn on AB%. 2his is called outward clearing. 2hese che>ues will .e entered in the outward clearing register. And the advice is sent for the clearance of che>ues. 2he account holder account is credited. O-T +AR. BI'' ;OR *O''%*TIO$
+B6 means the che>ue of other .anks. 8hen they sent +B6 the +B6 is credit G +B# is de.ited and the advice is made on that time7 one copy is remain in the .ank and the other copy is sent to the related .ranch. 8hen they reali5ed the opposite entry is made. -t is entered in the +B6 register. 2he income AMc commission is credited7 and postage
/hapter /hapter1144
%N.IN$ %N.IN$ BAN5IN( BAN5IN( : : A"!%'A!$) A"!%'A!$) !$..$# !$..$# 'A/,IN$ 'A/,IN$
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*&APT%R "
"
O$'I$% BA$KI$/ E A-TO1AT%. T%''%R 1A*&I$%
Being an -2 student my main focus was on online .anking and on automated teller machine. - have to learn and o.serve that what sort of changes has .een happened on managerial activities .y adopting such technologies. "#
"21 O$'I$% BA$KI$/

Allied +nline Banking is a uni>ue service .eing offering from Allied Bank. 2hrough this service7 your account in Allied Bank is availa.le to you from any of our .ranches countrywide. AB% is the first .ank in the history of Pakistan which connects with each .ranch of it through online .anking. 2hese .ranches can offer the facilities of remote che>ue encashment7 cash deposit7 funds transfer7 .alance en>uiry and statement of account printing to customers of other online .ranches .esides issuance of A2" cards to their own account holders. "2121 R47es 8ith the introduction of online .anking services in .ranches7 the computeri5ed operations of the .anking system in .ranches has .ecome even more sensitive thatAs why the top management has set some rules and given some guidelines to each and every .ranch to .e followed. 12 +nly authori5ed persons should .e allowed access to the computer system of the .ranch. Physical access to the .ranch server machine should especially control. All maintenance activity7 whether .y -2 6entre personnel for trou.le:shooting or .y authori5ed service providers for hardware R communication support should .e documented. 1or this purpose7 a separate register should .e maintained in the .ranch where in the name R identity of the person concerned along with the date and time of such activity should .e recorded. 22 Personnel of the .ranch who have .een authori5ed to use the system to enter transaction or carry out end of day processing should not divulge their password to anyone under any circumstances7 in case7 it is felt .y the password holder that his password has .ecome known to someone else7 it should .e changed immediately. 32 -t is the responsi.ility of the .ranch to take .ack:ups on daily .asis and to ensure that these are sent to the -2 6entre as per laid down procedure7 2aking of .ackup or restoring of .ackup of the .ranch .ased system should never .e allowed to .e carried out .y and outsider7 9nder no circumstances7 should a .ackup .e carried out of the .ranch .y and unauthori5ed person7 2he dispatch of .ackup of -2 6enterR0ivision should only .e handled .y designated couriers in sealed envelopes.
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"2 9se of P6 workstations having remova.le drives andRor modem is not allowed7 -nternet access R internet mail - not permitted on any workstation of the .ranch system. Strict compliance of this must .e ensured. 92 -n case of any pro.lems related to end:of:day processing or in respect of hardwareR software7 the matter should invaria.ly . referred to the -2 6entre. Attempts to the fi= pro.lems without the knowledge of -2 6entre staff must . avoided. :2 TRA$ A*TIO$ A1O-$T 'I1T 2 *ash +ith3rawa7s! As per standing instruction the online transactions are restricted to a ma=imum of #s. !))7)))R: per instance for 6ash 8ithdrawals. Thir3 Party *heF4es %ncase6ent! 2he customers can encash third party che>ues of an account holder of Allied Bank su./ect to a ma=imum of #s. 2!7)))R: per instance7 ;4n3s Trans=er!
2he ma=imum amount is restricted to #s. !))7)))R: for funds transfer e=cept when the customer is transferring funds from the .ranch where his account is maintained7 to any other account in any AB% .ranch.
.eposit o= Thir3 Party *heF4es =or Instant *re3it! 2he account holders can deposit third party che>ues7 either drawn in his favor or .earer7 at the .ranch where he holds an account for instant credit. 2he ma=imum value of each third party che>ue7 which is .eing deposited7 should not e=ceed #s. !))7)))R: and utmost precautions must . undertaken to ensure authenticity and genuineness of the third party che>ues.
< P&( I*A' PR% %$*% O; A**O-T$ &O'.%R 90
-t is essential for the account holder to present a che>ue in person at the remote .ranch for encashment from his account at the parent .ranch7 2he presence of customer is necessary in case of 1unds 2ransfer transactions7 ,owever customer presence is not necessary for cash deposit or third party encashment of che>ues up to #s 2!7)))R: # ;-$. TRA$ ;%R. 2he customers will .e allowed to transfer funds from an account in the local .ranch to an account in the remote .ranch and vice versa. -n this case the DfromE account must . 6ustomerAs own account whether in the local .ranch or the destination .ranch and a che>ue for the transfer would .e re>uired to .e presented. > -P%R,I IO$ O; TRA$ A*TIO$ All cash and 1und 2ransfer transactions re>uire immediate online supervision at the local .ranch .efore .eing transmitted to the remote .ranch for acceptanceB Supervision re>uires re:entry of all transactions particulars .y the Supervisor7 2ransactions relating to Balance 3n>uiries and 0isplay of statements of account do not re>uire and supervision 10 K(* D *- TO1R% .-% .I'I/%$*% 2he .anks are re>uired to perform 4Q6 R customer 0ue 0iligence as per Prudential #egulation issued .y State Bank of Pakistan7 Accordingly7 all a.normally high R suspicious transactions particularly cash transactions7 are re>uired to .e e=amined and reported to the concerned departments7
"22 A-TO1AT%. T%''%R 1A*&I$%

Allied Bank has a vast network of over $) A2"s installed in over 13) cities7 which continues to grow at a rapid pace 2he AB% Automated 2eller "achine ;A2"< launched in 1((! is a means of providing customers with 2 hour cash convenience. +ver the years its success has encouraged the .ank to e=pand its network to ma/or cities. -n the past si= years7 AB% installed this convenience in 4arachi7 %ahore7 ,ydera.ad7 -slama.ad R #awalpindi7 1aisala.ad7 "ultan7 Cu/ranwala7 Juetta7 Sialkot and Peshawar. 1urther e=pansion plans to other cities are on the way. 91
"2221 .%BIT *AR. ;A*I'ITI% I2 ;4n3s trans=er on AT1 A card holder can transfer funds on the A2" from his account to any other account in any .ranch of Allied Bank up to a ma=imum of #s. 1))7)) per day. II2 AT1 .ai7y +ith3rawa7 'i6it Previously the card holder were allowed to withdraw #s 2!7 ))) per day7 which has now .een enhanced as follows@ A2" 6ash 8ithdrawal %imit @ "er transaction limit Rs. ./,000 III2 .ebit *ar3 on PO 2he de.it transactions on P+S were previously up to a ma=imum limit of #s !)7))) per day which has not .een enhanced to #s 1))7))) per day. I,2 Other %nhance6ents 1or the convenience of the 6ardholders the following enhancements have also .een incorporated@ Screens have now .ecome .ilingual and the card holder has the option to opeate the A2" in 3nglish or 9rdu language. 1ast cash ma=imum amount7 which was previously #s 1)7)))7 has now .een enhanced to #s 2!7))) -aily limit Rs 100,000
"2222 /-I.% 'I$% ;OR TA$.AR.I ATIO$ O; AT1 OP%RATIO$ . 1. A77 branches 1- T carry o4t AT1 cash ba7ancin5 D rep7enish6ent on 3ai7y basis be=ore r4nnin5 en3 o= 3ay witho4t =ai7 *A & BA'A$*I$/ PRO*%.-R% 92
A!
2he actual cash in A2" is to .e .alanced with A2" Fournal #oll7 in order to identify the suspect transaction 1ollowing steps must .e taken .efore end of day @ Put the A2" in Supervisory mode. @ +.tain A2" 6ash position on A2" Fournal #oll
2he physical 6ash in A2" must . e>ual to the amount appearing in the A2" #eceipt. 9nder no circumstances the physical 6ash should .e placed shot in A2" while checking the cash in A2"7 cash in the #e/ect Bin should also .e checked and taken into account and the print in A2" /ournal for #e/ect 6ash should also .e verified. B@ -n case the physical R actual cash in A2 " is more than the cash appearing in the /ournal then it means that customerAs account has .een de.ited without cash dis.ursement7 now the individual suspected transactions are to .e identified on the .asis of the verification from A2" Fournal #oll7 Branches should immediately complete process of DAutomatic 6reditE as per procedure and time frame mentioned .elow. * o o PRO*%.-R% A$. TI1%'I$% ;OR A-TO1ATI* *R%.IT a6e Ban8- a6e Branch Branch to credit customer account on ne=t .usiness day. a6e Ban8-.i==erent Branch (within sa6e city)
A2" ac>uiring .ranch after verification of the transaction from their A2" Fournal #oll7 must issue 6redit Advice to the card issuing .ranch ;the .ranch from where the card was issued R account of the card holder is maintained< on ne=t .usiness day. o a6e Ban8 G .i==erent branch (3i==erent cities)
A2" ac>uiring .ranch7 W the .ranch where the A2" is installed< after verification of the transaction from their A2" Fournal7 #oll7 must issue 6redit Advice to the card issuing .ranch ; the .ranch from where the card was issued R account of the card holder is maintained< on ne=t .usiness day7 2his whole process should .e completed within ma=imum .usiness days. o AB' AT1 Branch an3 Other Ban8s D witches2 93
+n verification .y AB% A2" Branch ;ac>uiring .ranch< from the PANR 6ard num.er7 if it appears that the cash has .een retracted against the A2" card of a .ank other than AB% ;1irst si= digits of the A2" card represent the .ank7 in case of AB% -"0R Bank no7 is !'( 3)< the AB% A2" .ranch7 after verification from the A2" Fournal #oll will issue a credit advice of the suspected transaction in favor of Bath -sland Branch7 4arachi ;)( (< and A list containing identification num.er of the different .anks ;-"0< is enclosed as anne=ure 2hey will send the 6redit Advice through 26S to A2" 8ing 6+4 along with a copy o the A2" Fournal #oll as an evidence7 A2" 8ing upon receipt of the credit advice from the A2" .ranch will credit the same in settlement account and will issue a 0e.it Authority to the respective switchR.ank authori5ing them to 0e.it AB%As Nostro account against the suspected transaction for credit to the other .ankAs A2" card holder account. .2 AT1 *A & R%P'%$I &1%$T A2" cash replenishment is done on daily .asis which is /oint operation. 2he locking R opening of A2"s for replenishment is under dual control of the officers assigned .y the customer services manger. 1ollowing steps are performed .efore A2" cash replenishment a. Putting A2" in supervisory "ode. .. Part of A2" Fournal #oll fr same date shall .e taken out and signed .y .other officers. c. %ogging in as Supervisor on 9N-BAN4 running +ption D)$E for calculation of cash replenishment position which shall . signed .y .oth officers and attached with vouchers All remaining physical cash in A2" shall .e taken out and counted. 1resh currency notes shall .e fed in to A2" according to assigned .ranch limit.
"23 &O+ AT1 +ORK

-t is a high speed mode of transporting data from one .ranch or .ank to another. 8ith A2"7 you are a.le to transmit data in small data packets over a single network. -t can carry traffic at speeds up to $22 ".ps. 0ata is transmitted in fi=ed length cells which gives it advantages over other methods of data transfer. A2" is a cell switching network which takes data and .reaks it into ' .ytes. 2hese .ytes are then affi=ed to a ! .yte header which will contain the source and destination information. 2he use of cell 9"
switching and multiple=ing is employed and the information is routed in a calculated manner. 2his method makes it so that your transmission is constant and has a guaranteed capacity. - am taking help of some diagrams to show how A2" works. -n these diagrams we can understand that how data flows in A2".
"2321 - % *A % O; AT1 ( T%1
99
6ard insertion
Allied .ank
-se cases. A use case descri.es a se>uence of actions that provide something of measura.le value to an actor and is drawn as a hori5ontal ellipse.
In above diagram four main use cases has been drawn 1. System startup 2. System shut down 3. Session . ransaction (Transaction
is an abstract #enerali*ation. 2ach specific concrete type of transaction implements certain operations in the appropriate %ay. The flo% of e!ents #i!en here describes the beha!ior common to all types of transaction. The flo%s of e!ents for the indi!idual types of transaction 9:
3%ithdra%al, deposit, transfer, in4uiry5 #i!e the features that are specific to that type of transaction)
Actors. An actor is a person7 organi5ation7 or e=ternal system that plays a role in one or more interactions with your system. -n a.ove diagram there are 3 Actors 1. +perator 2. 6ustomer 3. Allied Bank
Associations. Associations .etween actors and use cases are indicated in use case diagrams .y solid lines. An association e=ists whenever an actor is involved with an interaction descri.ed .y a use case
yste6 tart4p
2he system is started up when the operator turns the operator switch to the XonX position. 2he operator will .e asked to enter the amount of money currently in the cash dispenser7 and a connection to the .ank will .e esta.lished. 2hen the servicing of customers can .egin. 2 yste6 h4t3own
2he system is shut down when the operator makes sure that no customer is using the machine7 and then turns the operator switch to the XoffX position. 2he connection to the .ank will .e shut down. 2hen the operator is free to remove deposited envelopes7 replenish cash and paper7 etc. 3 yste6 ession
A session is started when a customer inserts an A2" card into the card reader slot of the machine. 2he A2" pulls the card into the machine and reads it. ;-f the reader cannot read the card due to improper insertion or a damaged stripe7 the card is e/ected7 an error screen is displayed7 and the session is a.orted.< 2he customer is asked to enter hisRher P-N7 and is then allowed to perform one or more transactions7 choosing from a menu of possi.le types of transaction in each case. After each transaction7 the customer is asked whether heRshe would like to perform another. 8hen the customer is through performing transactions7 the card is e/ected from the machine and the session ends. -f a 9<
transaction is a.orted due to too many invalid P-N entries7 the session is also a.orted7 with the card .eing retained in the machine. 2he customer may a.ort the session .y pressing the 6ancel key when entering a P-N or choosing a transaction typeM " yste6 Transaction
A transaction is started within a session when the customer chooses a transaction type from a menu of options. 2he customer will .e asked to furnish appropriate details ;e.g. account;s< involved7 amount<. 2he transaction will then .e sent to the .ank7 along with information from the customerIs card and the P-N the customer entered. -f the .ank approves the transaction7 any steps needed to complete the transaction ;e.g. dispensing cash or accepting an envelope< will .e performed7 and then a receipt will .e printed. 2hen the customer will .e asked whether heRshe wishes to do another transaction. -f the .ank reports that the customerIs P-N is invalid7 the -nvalid P-N e=tension will .e performed and then an attempt will .e made to continue the transaction. -f the customerIs card is retained due to three invalid P-Ns7 the transaction will .e a.orted7 and the customer will not .e offered the option of doing another. -f a transaction is cancelled .y the customer7 or fails for any reason other than repeated entries of an invalid P-N7 a screen will .e displayed informing the customer of the reason for the failure of the transaction7 and then the customer will .e offered the opportunity to do another. 2he customer may cancel a transaction .y pressing the 6ancel key as descri.ed for each individual type of transaction .elow. All messages to the .ank and responses .ack are recorded in the A2"Is log.
"2322
%H-%$*% .IA/RA1%
Se>uence diagrams demonstrate the .ehavior of o./ects in a use case .y descri.ing the o./ects and the messages they pass. 2he diagrams are read left to right and descending -n a.ove and .elow diagrams 2he rectangle represents the o./ect of a class 2he vertical rectangle represents the o./ect activation 2he dashed line represents the life of the o./ect. 9#
2he cross represents when o./ect is destroyed. 2he arrow represents when one
9>
:0
:1
:2
"2323 %?ent Trace .ia5ra6s

2o represent o./ects G events in a scenario +./ects in transition drawn as vertical lines 3vents drawn as hori5ontal arrow from the sending o./ect to receiving o./ect 3vent timing se>uence shown : timing proceeds vertically An o./ect can send simultaneous events to other o./ects
"232" %?ent ;7ow .ia5ra6

An 3vent 1low diagram consists of interconnected o./ects and e=plains the flow of data among those o./ects. 6omple= 3vent relationships and Synthetic 3vents are also represented in an 3vent 1low diagram. +./ect is drawn as rectangle Arrow sign show the association .etween o./ects and flow of data .etween o./ects.
-n .elow 2 diagrams obCects are. 9ser A2" 6onsortium ;An association of .anks for some definite purpose< Bank
:3
%,%$T TRA*% .IA/RA1 ;OR T&% $OR1A' AT1 *%$ARI
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:9
%,%$T ;'O+ .IA/RA1 ;OR T&% AT1 ( T%1
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"2" T%*&$I*A' 1%T&O. That A;;%*T T&% I$.- TR(

Any new technology in .anking sector has its own effects .ecause new technology indicates the improved operation and performance of the sector. -ntroduction of new technology has an e=tensive effect on customers. So the >uick adopters of new technologies have an edge over others in the industry. Allied .ank uses new technology in different department7 which improved the >uality of services of that department. "2"21 *A & .%PART1%$T 6ash department involves #36-3P2S and PAQ"3N2S process manually. But now A2" is used which has affected the cash department in some e=tent. B%;OR% Before A2" and online technology AB% was a.le to provide only ' hours services for payment. 6ustomers were enforced to wait in huge lines for getting payments. 2o check the total amount of account customer had to give application to the .ank Needs num.er of cashier and clerks
A;T%R Now AB% can provide 2 hour .anking to its customers so that customers can withdraw money at any time. Now customers have no need to wait for the payment in long >ueues. 8hen customer withdrawal the money and mini statement of his account is shown to the customer. A2" technology reduces the e=tra .urden on the cashier7 and now .ank donAt need e=tra cashier and clerks -f you need to verify your .ank account .alance7 /ust sign in to your .ankIs online services. No more waiting for the .ank statement7 or calling the .ank to get your .alance. 2o get an accurate .alance7 take the .ankIs .alance as shown online7 su.tract any outstanding checks7 and add any outstanding deposits.
"2"22 R%1ITTA$*% .%PART1%$T

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2he remittances department transfers the funds from one .ank to other .ank and from one place to another place. A2" and online .anking has also effected the remittances department and increased its efficiency. B%;OR% Before A2" if customer wanted to transfer his fund to other .ank account or other .ranch account7 then he had to su.mitted a che>ue which takes a lot of time for clearance process Before online .anking to transfer the funds to other .raches or to other .anks .ankers had to used. 03"AN0 0#A127 23%3P,+N-6 2#ANS13#.PAQ +#03# AN0 "A-% 2#NAS13# etc.
A;T%R Now customer can transfer money from his account to any other account at any time any where in Pakistan7 without waiting for the clearance process. 2hrough online .anking .ankers has no need to send che>ue or money through 03"AN0 0#A12. or 23%3P,+N-6 2#ANS13# etc. the .anker can access any .ranch and transfers funds to it with in no time. -n online transaction the account holder has account in another .ank. 2he account holder sent the amount to his account. +nline transaction is made only AB% to AB%. So they can transfer the amount7 they can cash the amount they can find the .alance G receive the statement of his account in another .ranch. -n this type of transactions the application is filling for this purpose. 0ate Name #emote Account num.er Amount
:#
ection ection11* *
-%! -%! ANA.+ ANA.+ II
:>
9
*&APT%R 9
+OT A$A'( I
2he S8+2 analysis is a comprehensive and critical overview of the operations7 procedures7 rules and regulations7 services and other related activities7 the analysis include the analysis of AB% Bank 4hy.er Ba5aar .ranches in the light of the entire .ranch and Bank specific varia.les which directly or indirectly affect the operations of the .ranch. 2he tool selected for the analysis of organi5ation is S8+2 analysis.
+OT ana7ysis
S8+2 analysis is an acronym that stands for Strengths7 8eaknesses7 +pportunity and 2hreats. 2his is a careful evaluation of an organi5ationAs strengths to avail an opportunity .y overcoming its weaknesses and phasing out all he threats to its survival in order to grow and survive.
921 tren5ths
2his .ranch is provided with 3 fa= machines7 more than & telephone connections7 which makes communication easier with different .ranches 2he .ranch is linked through a online network of &!! B#AN6,3S7 thus ena.ling them to serve customer in .etter way. 2his .ranch is provided with latest computer which increases the speed of computer work.
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2he .ranch is situated in the commercial hu. of Peshawar. 2his location provides a competitive edge to the Branch. 2he .ranch is situated in commercial area were .usiness activities perform greater as compare to residential area. 2hus it increases the num.er of customers. 2he Branch has the most e=perienced and the least e=perienced staff7 which is a good com.ination of e=perienced heads and e=u.erance of youth. 2he .ranch is the main .ranch in the areas7 which is another plus point for the Branch. -t holds the ,undi Accounts7 where the payments are made through checks. 2his process provides an opportunity to the Branch to have more of the ,undi customers as the Bank customers.
922 +ea8nesses
2he Branch has a good staff com.ination on the .asis of e=perience7 .ut their training capa.ilities are not up to the re>uirements of the fast changing .anking environment. 2he customerAs %ong:term contacts are not maintained with customers. 2he technical training of the staff is negligi.le e.g. in case of the a.sence of computer there is no alternate trained personal who can record the daily transactions. 2he organi5ation is very much mechanistic and provides no fle=i.ility to encourage creativity. 2he lower staff is non cooperative as compared the lower staff of other .ranches. 2he control of manager is not effective. 2he discretionary powers of manger are very low to offer more incentives and value added services to its customers.
<1
2here is a lack of commitment and professionalism on part of the employees. 2he staff is always in a hurry to leave the .ank as soon as possi.le. 2hey were also o.served to starting their operations comparatively late.
2he organi5ational culture is not cooperative Nepotism was o.served on part of the manger as well as the top management towards some staff mem.ers. 2he .ranch has no industrial accounts. 2he level of technology management in the .ranch is very low. 2he technology availa.le is not maintained well mainly .ecause of the lack of technically trained staff. 1or instance the scanner7 in spite of its availa.ility has not .een used for scanning the specimen signature cares.
-n spite of the presence of technology many /o.s are done manually such as the letters7 drafts for fa= messages and other calculations7 which could .e easily7 done in "S 8ord and "s 3=cel.
2he .ranch lacks some physical facilities such as clean washrooms which can affect employeeAs performance 2he layout of the .ranch is such that it is hindering the flow of work on one hand and the documents are lying e=posed which can .e easily taken away .y any person entering the .ranch.
2he /o. distri.ution is not up to the mark. 2he immediate result of this immediate result of which is@ 2he filing system is not up:to:date. "uch time is wasted while searching for even a week old document. 2he staff spent ore time in collections than re>uired.
0elays were o.served .ecause the prescri.ed procedures are not followed.
<2
2hough AB%7 4hy.er Ba5aar .ranch in the area it lack speciali5ed counters or facilities such as@ -nvestment advisory countersB %easing or leasing arrangementsB 6redit services.
2he four .ranches of Allied .ank in Peshawar are closely located where most of the services offered are not at all differentiated. No efforts are made to recover the outstanding de.ts. 2here is no facility for receiving and satisfying complaints and inviting suggestions. 1oreign currency accounts are not entertained. 2he main reason for these negative responses that the staff is not trained in dealing foreign currency accounts. 6ustomersA coming to the Bank for 22s 26s etc. are not received with open hearts and thus deprives the .ank of revenues. Some shortcomings on part of Allied Bank of Pakistan7 which affects the operations of the .ank 4hy.er Ba5aar .ranch@ 2here is a lack of functional and proper research and development7 which could scan the micro and macro environmental data for future planning and strategy. 1inancial audits are conducted .ut operational audits have not received proper attention as much as it should get. 2here is no procedure7 which could encourage the middle and lower level management to initiate creativity.
;.7 %pportunities
<3
2he .iggest opportunity for the AB%7 4hy.er Ba5aar .ranch Peshawar is the greater num.er of ,indi customers who get their payments through AB%7 Bank 4hy.er Ba5aar .ranch. 2hese customers can .e easily convinced to open their accounts with AB%.
A considera.le portion of the la.or force of the area is serving overseas. 2heir families can .e encouraged to use AB% as channel for remittances. 2he -nternet facility in the area provides an opportunity to AB% to get +nline. 2he Bank has the .asic infrastructure7 which can facilitate the online process. 2he location of the AB%7 4hy.er Ba5aar .ranch itself provides an opportunity to AB% to get more and less cost deposits. 2he group from its survey and analysis of -2 companies have found out that there are many companies which are not satisfied with its current .ank7 so 4hy.er .ranch with its superior service >uality and long working hours can capture those customers
92" Threats
2he .iggest threat to the operational success of the .ranch is the .etter competitorAs services. "any private sector .anks are offering higher rates of return to customers than Allied Bank of Pakistan. 6anni.ali5ation of profits is yet another threat to the success of Bank 4hy.er Ba5aar .ranch. 2he .ranches of Allied Bank are located very close to the .ank 4hy.er Ba5aar and C.2. #oad .ranch. All these .ranches are taking away each otherAs customers. +ne of the .iggest to the AB%7 4hy.er Ba5aar .ranch is the increasing rate of dissatisfies customers. "ost of these customers were o.served to .e dissatisfied with the delays in their servicing. 2he greatest threats to the performance of AB%7 4hy.er Ba5aar .ranch are the decreasing morale of employees. 2hey feel that they are not provided with <"
.onuses. 2hey are not given proper attention to have a say in the annual meetings. 2he pro=y forms are signed on their .ehalf without letting them know. ,igh:pressure interest groups are developing which poses a constant threat to Allied Bank.
ection ection11*I *I
&IN)IN( &IN)IN( AN) AN) #$/%'$N)A!I%N #$/%'$N)A!I%N
<9
*hapter :
:
;I$.I$/ A$. R%*O11%$.ATIO$
2he critical analysis AB% in the previous section is the representation of its past7 mirror of its present7 and an insight into its future. 2he past data of AB% 4hy.er Ba5aar .ranch ena.led me to study the organi5ation in a historical perspective and understand the nuisances in the .anking operations. Study of he present of AB% helped me evaluate the organi5ation in comparison to its future and competitors. 2he data o.tained from the analysis of its present and future in com.ination with my professional studies resulted in some suggestions and implementation plans7 which can help to increase the profita.ility and operational success of the AB%7 4hy.er Ba5aar .ranch Peshawar. Some of the ma/or findings suggestions are discussed.
:21 P&( I*A' ;A*I'ITI% 2

2he physical facilities or the layout are the most fundamental features in an organi5ation7 which the customers o.serve in forming an opinion7 perception or idea a.out the organi5ation. 2herefore7 every organi5ation tries to make a good first impression on customers through the presentation of its physical facilities or layout. 2he physical facilities in the .ranch are not up to the mark7 which re>uires timely changes to provide good environment to customers. 2he suggested changes and corrective actions are gives .elow@ <:
2he lighting system must .e improved and all the out of use lights must .e replaced. 2here is always a stinking smell in the Bank due to the out of order condition of washroom. 2herefore the washroom must .e .rought into order to remover this unpleasant smell.
Cenerators should .e made availa.le to the .ranch to minimi5e the disruptions due to power failure. Newspaper should .e provided to the customers to avoid the pain of waiting long. A cash counting machine can help reduce the time spent in counting cash.
:22 A,AI'ABI'IT( O; TA;;

2he e=isting staff in the Bank is over.urdened due to the non:availa.ility of more staff. Staff in the .ranch must .e in proportion to the customer has so as to e=pedite the workflow7 avoid overloading of staff and remove the customerAs grievances arising mainly due to delay in workflow. 2he additional staff re>uired is in the fallowing categories. "ore technically trained staff should .e added to the e=isting staff strength +ne staff assistant or grade 2 officers properly trained in computer and sufficiently trained in foreign currency accounts. +ne employee of grade filing. should .e hire on daily wages or contract7 to maintain
:23 *O11IT1%$T O; %1P'O(%%

2he decreasing commitment of employees can .e increased .y introducing an effective performance appraisal system7 which can reward and recogni5e the achievements and services of employees for the Bank. 2he appraisal system must have the following features. <<
;ee3 Bac8!
Periodically provided to employees and recogni5ing their efforts through reward ;.onuses< and pu.licly appreciation.
-ni=or6!
2he appraisal system must .e uniform in evaluating all the employees without any discrimination.
ObCecti?ity!
2he appraisal system must .e .ased on facts and figures and o./ective evaluation of the facts on grounds.
:2" I1P'I;I*ATIO$ O; A.,A$*%

2he .iggest source of the .ank revenue is advances. 2he advances of AB%7 4hy.er Ba5aar .ranch are on him decreasing trend7 causing a decrease in the revenue for the .ank. 2he .ank should make the advance procedure simple and >uick to meet the customerAs re>uirements. 2he following steps are suggested for simplifying the advance procedure. -ncreasing the discretion of manager for the amount of advance to #s. 1))7))). Speeding up the process of investigation and verification. 3=panding its customer .ase.
:29 1ARK%TI$/ *O$*%PT

2he concept of marketing should .e followed in every aspect of the organi5ation. Cenerally7 the .ankAs staff considers that marketing is to go to customers7 .eg them for opening an account with the Bank and to a.ide .y his every /ust and un/ust action 2hey should .e taught that marketing is not only to go to customers only. A customer can also .e attracted .y provided customer oriented services7 showing empathy to your customers and attending him personally. <#
:2: *- TO1%R ORI%$TATIO$

0eposits are the main source of funds for commercial .anks. 2herefore7 the priority of every .ank is to increase the num.er and amount of deposits. 2he key to successful .usiness does not lie in simply attracting new customers. 2he real success is to maintain in the old customers and attract new customers at the same time .ecause retaining a customer is more difficult than attracting new customers. 3very depositor should .e given e>ual importance and there should .e no differentiation .etween customers so that every customer feels himself as much important as the other customer. 2he attitude of the staff should .e friendly to all the customers. 2he customers should .e taken to the concerned person or guided friendly if the concerned person is not availa.le. 2he attitude of DthatAs not my /o.E should not e=ist anymore.
:2< 1OBI'I)ATIO$ O; '%
*O T .%PO IT
2he analysis of e=penses shows that 3T of e=penses of the .ank are the payments on fi=ed deposits7 which is a very high proportion. Apart from this the interest earned on advances #s. ).2$! million is smaller than the interest paid on different deposits #s. .1 millions 2he .ank should launch a campaign to get less cost deposits much as high amount current account as well as low cost P%S saving accounts.
:2# II$;OR1ATIO$ A**%

2he Bank should provide information to all the present and potential customers relating to the new products7 services7 some serviceAs fee structure and other matters7 which are likely to affect the customers. -t should .e made sure that all the customers have access to this information. 6onveying information is of no use7 unless7 there is some feed.ack from the customers. 2he following measures are suggested to implement this suggestion. <>
Brochures7 hand outs7 pamphlets and other printed reports must .e provided to customers7 which should provide all the information necessary to attract and retain customers and to satisfy the customerAs need for more information.
Personal contacts with the customers can help in providing information to customers. All the customers must .e provided a chance to get the desired information .y personal contact with the Bank staff.
6omplaint and suggestion .o= should .e maintained at the door of the Bank where the customers can point out draw.acks in the customerAs services and put forward their suggestions on his improvement of the services >uality of the Bank.
:2> P%R;OR1A$%* A-.IT

2he financial audit of the .ank is conducted on regular .asis .oth as a surprise and routine audit. ,owever7 the performance and system audits are completely ignored which7 other wise7 should have .een a compulsory part of the auditing services of the Bank. 2he immediate outcome of ignoring performance outcome is shortcoming in the non:financial aspects of this organi5ation such as customer relations7 lack of necessary facilities7 motivation of employees7 and the control of manager. -n the light of the a.ove facts it is suggested that the performance audit of the .ank must .e carried out on .oth regular and surprise .asis to keep the Bank competitive in the run of for more customers7 more deposits and high profita.ility.
:210 *A1PAI/$ ;OR I$*R%A I$/ T&% .%PO IT 2

2he num.ers of account holders in a .ank make a significant contri.ution to the deposits of the Bank and determine its .usiness volume7 profits and si5e of a .ank. 2herefore7 AB%7 4hy.er Ba5aar .ranch must a clear plan for increasing the num.er of accounts. 2he details of plan for increasing the num.er of accounts are given in the implementation plan.
:211 R%'O*ATIO$ O; BRA$*&%
#0
Allied .ank has five .ranches in Peshawar i.e.. on C.2. road7 4hy.er Ba5aar. All these .ranches are so closely located so that they are mostly taking away each other customers7 rather than competing the real competitors. 2he location of different .ranches on C.2. road and 4hy.er Ba5aar Peshawar diagrammatically given in figure &.1 1igure &.1 0iagrammatic representation of location of different .ranches of AB% at C.2. road and 4hy.er Ba5aar Peshawar. 2he diagram shows that the .ranches are closely located to each other. 2he distance .etween these .ranches should .e ad/usted in such a way that they would not only cover a wide customer .ase and compete the other .anks without canni.ali5ation of its own profits. 2he proposed relocation scheme of all .ranches of AB% in Peshawar is given in the implementation plan.
#1
/2T Roa3
$ew A33a
&ashtna5ri
;ir3os
Tr4c8 tan3 Branch
A sh oe ra 8 = ar R n oa o 3 R oa
;aFeer Aba3 Roa3
A sh ra = R oa 3
B4s tan3 Branch
#2
/4r 1an3i Branch
*how8 (a35ar Branch
/2T2 Roa3 Branch
Khyber Bazaar
Khyber Bazaar Branch
1igure $.1 0iagrammatic representation of location of different .ranches of AB%
:212 I$*R%A % I$ B- I$%
&AR%
Along with concentrating on increasing the customer .ase7 the Bank must also emphasi5e on securing the highest market share in other .anking services such as issuance of letter of credit7 foreign e=change7 remittances7 .ills identification of productive secure and easily reali5a.le advances etc. to achieve this strategy the Bank should have a clear plans with the consent of the higher management. 2he plan must .e divided into different periods U weekly7 monthly7 semiannual and annual. 3very stage of the plan must .e monitored and controlled on regular .asis.
:213 AT1 $%T+ORK PROB'%1

- have found some pro.lems with A2" network. "any customers have complaints that their re>uests placed on A2"s donAt carry out. -t is mainly .ecause of .ad P26% lines. 0istortion in lines of P26% restricts the e=ecution of re>uests placed on A2" machines .y customers. Although there is a network of dedicated lines for A2" #3
machines7 a re>uest may not .e successfully carried out .ecause of complicated re>uest processing. A successful e=ecution of a re>uest needs to .e approved from three places@ 2he .ranch ;online< with which the customer ;placing the re>uest< have the account. "ain .ranch of that area ;city<. 2he head office ;in 4arachi<.
So connecting to all of these three places simultaneously and getting the re>uest approved is a complicated process. ,owever management claims that there is nothing wrong with processing. 2he only pro.lem lies with P6% lines. So to solve this pro.lem the .ank should hire technicians who can work during pu.lic holidays to make the A2" usea.le while it shows any distortion. a= :21" *A & .%PO IT% - I$/ AT1. Now:a:days in foreign countries A2" machines are also used for deposits of money and utility .ills can . paid up through A2". But in Pakistan these services have not .een utili5ed yet. So if AB% upgrades its A2" technology so definitely it will get the competitive advantage over other .anks.
:219 $%T+ORKI$/ A1O$/ BA$K .

-n allied .ank the networking is only done with in the .ank7 means the customer canAt transfer his funds to other .ank through online. 2he account holder who has the de.it card can transfer his money to other .ank account through A2". But the customer who doesnAt have account .ut some one gave him a ha.i. .ank che>ue to transfer it online through near situated Allied .ank. So the allied .ank canAt transfer it to ha.i. .ank via online. So - recommend an idea that there should .e a networking among different .anks so that they can transfer funds via online.
:21: 1A$-A' ,O-*&%R
( T%12
As all the ledger system and vouchers are made manually which is a much time consuming /o. and it also re>uires much more efforts most importantly human error chances are there thatAs why if the organi5ation implement DSAP 1-NAN63 "+09%3E in their current saving department that will help them creating automatic vouchers and ledger if any transaction is made .y customer .ecause SAP has the capa.ility to keep all the records of a an individual at /ust one place and it has the capacity to store much data.
:21< OO$'I$% 'OA$

#"
- have found that there is no online facility to apply for a loan. 8here as7 in other .anks especially in foreign .anks the customer who has an account in the same .ank7 can apply for a loan through internet. So that he can save his time from going physically to the .ank.
Bi.liography
BIB.I%(#AP,+ 1. "huhammad Qousaf Shah. Crade:1 officer.G A2" coordinator Ponal office Peshawar.. 2. "ian 8aheed Crade:1 officer. Branch manager C.2 road .ranch 3. 9sman Acountant Pawaka .ranch peshawar . Allied Bank %td Annual report ;2))&<7 4arachi. !. ,ead office of N81P performance report ;2))&<
6. http://000.abl.com.pk 8. http://000.google.com
#9
#:

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Internship Report On Allied Bank

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Allied Bank of Pakistan

IN !I!"#$ %& 'ANA($'$N! !")I$ "NI*$# I!+ %& P$ ,A-A#

I$T%R$ &IP R%PORT O$ AB' K(B%R BA)AAR BRA$*& P% &A+AR

-P%R,I %. B( .% I/$ATIO$ I/$AT-R%

%0T%R$A' %0A1I$%R $A1% .% I/$ATIO$ I/$AT-R% -------------------------------------------------------------------------------------

!AB.$ %& /%N!$N! S.No. Preface Acknowledgement *hapter2 $o 1 Intro34ction to report

Page No. vi vii '

S.No *hapter2 $o "

Page No. Topic On7ine ban8in5 an3 AT1

;in3in5s an3 reco66en3ations

(Hons) I' . "niversity of Pesha0ar Session 2)) : 2))'

Introduction Introduction to to #eport #eport

P-RPO % O; T&% T-.(

12222 /enera7 P4rpose

123 $AT-R% O; T&% T-.(

*OP% O; T&% T-.(

#ole of AB% 2he research methodology adopted was as follows

129 1%T&O.O'O/( O; R% %AR*&

129212 .ata o4rces

129222 Research Approaches

129232 a6p7in5 P7an

1292"2 a6p7in5 -nit

129292 a6p7e ize

1292:2 a6p7in5 Proce34res

1292<2 *ontact 1etho3

*&%1% O; T&% R%PORT

*hapter 3 2his chapter contains .rief introduction of different departments

*hapter 9 -t consists of S8+2 analysis of the ;AB%7 4hy.er Ba5aar .ranch

*hapter : -t consists of the important findings of the study and the

Introduction Introduction to to the the organi2ation organi2ation

I$TRO.-*TIO$ TO T&% OR/A$I)ATIO$

3.4. '$ANIN( %& BAN5

229 1%A$I$/ O; BA$KI$/

22: &I TOR( o= AB'

22:211>"2 - 1>"<! Pre In3epen3ence

1947 to 1974: Australasia Bank

1974 to 1991: Allied Bank

1991 to !!4: Pri"ati#ation

22< I1PORTA$T TATI TI* ABO-T AB'

22# 1AI$ OB@%*TI,%

22> OP%RATIO$A' .I,I IO$

2210 1A$A/%1%$T &I%RAR*&(

enior ,ice Presi3ent ,ice Presi3ent %Aec4ti?e ,ice Presi3ent

Branch 1ana5er O==ice /-IB II an3 other 7ower ta==

2212 BOAR. O; .IR%*TOR

2213 1A$A/%1%$T T%A1

221" %R,I*% O; A''I%. BA$K 't3

221"22 A77ie3 -6rah Aasan

221"23 1aster *ar3s

221"2" A77ie3 Taha=4z .eposit che6e

221"29 A77ie3 Karzas che6e ;No -nterestR"arkup<

221"2: OT&%R PRO.-*T &o6e Re6ittances

I6port %Aport B4sinessDTra3e ;inance

A77ie3 Ban8 R4pee Tra?e7ers *hec8s

2219 Ro7e o= AB' in Ban8in5 ector

*ontrib4tion Be=oreDAt the Ti6e o= In3epen3ence

*o66it6ent to er?e the *4sto6ers

Better +or8in5 %n?iron6ent

1o3ern Ban8in5 Po7icy

&o6e Re6ittances &an37e3

Interest ;ree Ban8in5

Prize =or 4ccess in Ban8in5 .ip7o6a %Aa6ination

o66it6ent to er?e the 4sto6ers

< P&( IA' PR% %$% O; A**O-T$ &O'.%R 90

%,%$T TRA% .IA/RA1 ;OR T&% $OR1A' AT1 %$ARI

"2" T%&$IA' 1%T&O. That A;;%*T T&% I$.- TR(

:21 P&( IA' ;AI'ITI% 2

:2" I1P'I;IATIO$ O; A.,A$%

:29 1ARK%TI$/ O$%PT

:210 A1PAI/$ ;OR I$R%A I$/ T&% .%PO IT 2

:211 R%'OATIO$ O; BRA$&%