Incident Management Tool

in Java

Kunal Sajnani Chhabria

sajnanik@gmail.com

Agenda
A glimpse of Incident Management Introduction to FYP Benefits & Relevance to Industry Challenges faced Personal Development

Recap & Questions

What is an Incident?
ITIL V3 An unplanned interruption to an IT Service or a reduction in the quality of an IT Service.
Disruption or reduction of Productivity
Time

Loss of Money, Reputation & Trust

Introduction to FYP
To produce software which will allow the management on an incident within a company and to restore normal operations as quickly as possible with the least possible impact on either the business or the user, at a costeffective price. Reason : First hand experience during placement year.

Benefits & Relevance

ITIL V3
Increase Productivity with Lean Processes
Review Procedures

ISO 20000

Industry Frameworks

QOs Challenged

Demonstrate Value

Develop New Sales Channels

Increase Income

Software Development Cycle Challenges

HCI Design

Coupling

Time & Milestone Management

Personal Development
Business Awareness review ITIL, think like a manager, interview ex-colleagues during placement Reporting Skills Report to the head of department & final VIVA Presentation Skills Bi-weekly demonstrations of product Work & Life Balance Final Year Stress, family, friends, social life. Time and Work (Throughput) Management priorities

Questions
Thank you very much for you time and attention.