Diagnosing Organizations

Diagnosis ?
Process of understanding how the organization is currently functioning, and it provides the information necessary to design change interventions.

Open System Diagnostic Model

Inputs
Information Energy

Transformation
Social component Technological component

Outputs
Finished Goods Services Ideas

Feedback

Open System Diagnostic Model

A - Organization Level

Inputs

Design Component

Outputs

General Environment

Technology

Organization effectiveness
e.g. performance, productivity, stakeholder satisfaction

Industry Structure

Open System Diagnostic Model

B - Group Level

Inputs

Design Component

Outputs

Goal Clarity

Team effectiveness
e.g. quality of work life, performance

Organization Design

Open System Diagnostic Model

C - Individual Level

Inputs

Design Component

Outputs

Skill variety

Organization Design
Group Design

Individual effectiveness
e.g. job satisfaction, performance, absenteeism, personal development

Personal Characteristics

Comprehensive Model for Diagnosing Organizational Systems