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have them boot into safe mode with command prompt [18:16:40] <&jwroe|4k|Guru> net user administrator /active:

yes , reboot back in to safe mode with networking [18:17:14] <&jwroe|4k|Guru> log into the admin account, load the infected user h ive into the hklm key [18:17:51] <@MartyH[AWS]> thanks [18:17:58] <~RussellP> nice [18:18:58] <&jwroe|4k|Guru> look for bad startup keys in the infected user hive

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