v

Submitted To: Instructor MISI 619 Submitted By: Muhammad Abuzar MC060400043 a!! "009 MBA #MIS$

%irtua! &ni'ersity o( )a*istan

Ac*no+!ed,ment We owe our felt thanks to Allah Almighty who enables us to discharge such responsibility with due care and caution. My report will remain incomplete if I dont mention the sincere efforts of those gentlemen who helped and guided me in completion of my internship and this report. First of all I want to thanks to ALLA Almighty! I also want to thanks to my worthy teachers the main source of enlightenment of our minds and the development of natural potentials. After him I want to thanks Mr. "ahir Assistant Manager and Mr. #aeem deputy Manager administration and technical$ which helped us in all matter. At the end I want to say thanks to whole staff and management of Lahore %lectric &upply 'o. for their cooperation and for providing a very friendly environment to gain practical knowledge.

Muhammad Abuzar MC060400043 MBA #M-I-S$ a!! "009

./ecuti'e summary "he purpose of this report is that the student can get a glance about the practical life and through this e(perience makes his mind according to his own interest. I choose Lahore %lectric &upply 'ompany for my Internship! because I have "hree )ears *iploma of Associate %ngineer +*.A.%, and -achelor *egree +-."ech, in %lectrical "echnology therefore I preferred this sector. Lahore Area %lectricity -oard was reorgani/ed into one such corporati/ed entity under the name of Lahore %lectric &upply 'ompany +LA 01% %L%'"1I' &233L) '0., with effect from 44.56.7889$ with the aim of commerciali/ation and eventually privati/ation. Lahore %lectric &upply 'ompany +L%&'0., has :55$555$555 public shares each of 1s.75.It also have very advance Management Information &ystem that comprises on Linu( %nvironment and 01A'L *ata base system. In Management Information system of Lahore electric supply co. daily$ weekly and monthly bases reports are generated. "he Financial and uman 1esources related reports are also a part of MI& section. "he Lahore %lectric &upply 'o. is now fully harnessing the advantages of Management Information &ystem and in almost all studies from detailed monitoring of L%&'0s defaulters to Analysis of %lectricity tariffs! computer centre has become focal point for generating information imperative for management policy formulation. In addition$ processing of special reports for Authority and various WA3*A formations is carried out by the computer centers. "he division. wise computeri/ed receivable reporting and monitoring system providing twenty different arrears analysis reports have been e(panded to provide tariff wise information. "hese reports have been further e(tended to support monitoring at the sub division level. L%&'0s MI& system has been instrumental in implementing the instructions. "he incentive packages were promptly and uniformly implemented giving timely relief to the agriculturist and industrial consumers. &ince it is an engineering firm therefore numerous software for &ystem 3lanning$ *istribution$ and Load Management and for *esign of *istribution system in consumer area is used. In Lahore %lectric &upply 'o I emphasi/ed on the *atabase management system and Management information system. *uring the interview and ;uestionnaire I get a lot of knowledge and practical skill$ and I want to share this e(perience with you. In this report I have written my suggestions$ my feelings and also what I got from all this internship training. "his report consists of <ision$ Mission$ =oals$ ob>ectives$ organi/ations structure &W0" analysis and 1ecommendation.
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Tab!e o( Contents

-rief Introduction 0verview of "he L%&'0 -rief istory #ature of 0rgani/ation -usiness <olume 3roduct Line 'ompetitors 'ompetitors 0verview -rief Introduction of -ranch 0rgani/ational &tructure "op Level Management -oard of *irectors 1egistered ead 0ffice Mission.<ision and =oals 'omments on L%&'0 0rgani/ational &tructure Introduction to all -raches uman 1esources Management Finance *irectorate 0peration *irectorate 3ower *ispatch 'enter "echnical *irectorate Material Management 3ro>ect Management *irectorate "raining 'enter 'ustomer &ervices *irectorate MI& *irectorate 0rgani/ational Management Analysis

58 75 75 77 74 76 76 7? 7@ 7A 79 78 45 47 44 46 46 4: 4@ 4A 49 49 65 67 64 64 66

3lan of Internship &tructure B Functions of MI& Ma>or Function of MI& MI& &upport to other departments 'ritical Analysis &W0" analysis Internal Factor %valuation Matri( %(ternal Factor of %valuation Matri( "0W& Matri( 'ompetitors 3rofile Matri( -'= =rowth.&hare Matri( 3orter Five Forces analysis 'onclusions 1ecommendations 'onclusions

6? 6A 69 ?7 ?: ?@ ?9 ?8 :5 :4 :6 :6 :? :? ::

Brie( Introduction: "he environment and structure of the power industry throughout the world are undergoing dramatic change. "he power sector is moving from monopoly to privati/ation and from integration to disintegration. "o keep pace with this change$ the =overnment of 3akistan approved a &trategic 3lan in 788? as a conse;uence of which the power wing of WA3*A has been unbundled into 74 'ompanies for generation$ transmission and distribution of electricity. In *ecember 7889$ the WA3*A Act was amended$ which allowed the creation of 3akistan %lectric 3ower 'ompany +3%3'0,$ and unbundling of WA3*As 3ower Wing intoC %ight +9, distribution companies +formed from e(isting area boards,! three +6, generating companies +comprising 77 of WA3*As generating plants,! and #ational "ransmission and *ispatch 'ompany +#"*',. <arious 1egions of WA3*A were performing the local areas electricity distribution service. "hen the Area %lectricity -oard +A%-, Lahore$ on the eight A%-s in 3akistan$ was established under the scheme of Area %lectricity -oards in 7894$ in order to provide more autonomy and representation to provincial government$ elected representatives$ industrialists$ agriculturalists and other interest groups in functions of the A%-s. Lahore Area %lectricity -oard was reorgani/ed into one such corporati/ed entity under the name of Lahore %lectric &upply 'ompany +L%&'0., with effect from 44.56.7889$ with the aim of commerciali/ation and eventually privati/ation. 0'er'ie+ o( the 0r,anization: L%&'0s area of responsibility covers 'ivil *istricts of Lahore$ Dasur$ 0kara and &heikhupura. Lahore %lectric &upply 'o. comprises of the following seven distribution 0peration 'ircles$ one 'onstruction and one =&0 'ircle$ as detailed belowC #orth Lahore 'ircle 'entral Lahore 'ircle %astern Lahore 'ircle &outh %astern Lahore 'ircle 0kara 'ircle : *ivision B 4? &ub *ivisions : *ivision B 4? &ub *ivisions ? *ivision B 45 &ub *ivisions ? *ivision B 47 &ub *ivisions ? *ivision B 45 &ub *ivisions
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&heikhupura 'ircle Dasur 'ircle 'onstruction 'ircle =rid &ystem 0peration 'ircle

: *ivision B 48 &ub *ivisions : *ivision B 47 &ub *ivisions ? *ivisions 6 *ivisions

Brie( 1istory: "he restructuring programme of WA3*AEs 3ower Wing is based on the new strategic policies of the =03 and endorsed and supported by the donor institutions. "he aim of this transition is to install corporate and business culture throughC adopting of good business practices$ enhancing productivity and efficiency$ including customer orientation and service culture$ improving ;uality of services setting performance targets$ reducing costs$ theft and wastage. "his will be based on e(tensive use of information technology$ management information systems$ and monitoring and prudent decision.making. It has been decided that some of the functions currently being performed by WA3*A are of national importance and will therefore continue to remain with WA3*AB=o3 in the largest interest of the country. 3%3'0 has been fully empowered and is responsible for the management of all the affairs of corporati/ed nine *istribution 'ompanies +*I&'0s,$ four =eneration 'ompanies +=%#'0s, and a #ational "ransmission *ispatch 'ompany +#"*',. "hese companies are working under independent -oard of *irectors +'hairman and some *irectors are from 3rivate &ectors,. All %ntities have the physical possessions of all their operational assets. 0n 4?th Feb. 455A Ministry of Water F 3ower notified #%31A approved "ariff for all *istribution 'ompanies replacing unified WA3*A "ariff. Legal Agreements such as -usiness "ransfer Agreements$ 0peration *evelopment Agreement$ %nergy &upply Agreement$ -usiness &upplementary Agreement and Fuel &upply Agreement etc. are e(ecuted between Lahore %lectric &upply 'o. and 'orporate %ntities to facilitate commercial operations. 1egulatory instruments like =rid 'ode$ *istribution 'odes$ and 3erformance &tandard for *istribution 'ompanies and "ransmission 'ompanies were drafted and got approved from #%31A in 455A.

2ature o( the 0r,anization: In e(ercise of the powers conferred on the #ational %lectric 3ower 1egulatory Authority under &ection 47 of the 1egulation of =eneration$ "ransmission and *istribution of %lectric 3ower Act 788A$ the authority grants the license to the Lahore %lectric &upply 'o. for the *istribution &ervices of %lectric supply and make sale of %lectric power to the consumers in the services territory and concession territory sub>ect to and in accordance with the terms and conditions of the #%31A. According to the license issued to the Lahore %lectric &upply 'o. the company have to provide the electric supply to their *omestic$ -ulk$ 'ommercial and industrial consumers.

Business %o!ume: 0perating Fi(ed Assets 'apital Work In 3rogress Long "erm Advances Long "erm *eposits and *eferred 'osts &tores$ spare parts and loose tools "rade *ebtors Loans$ advances and other 1eceivables 'ash and bank balances 3rand Tota! 1s. 47$677 +in Millions, 1s. 4$765 1s. 46$??5 1s. :7 1s. 5.6@ 1s. 46$?87 1s. 4$7:7 1s. A$@9@ 1s. 9$5?@ 1s. 8$:6? 4s- 506907-30

)roduct 8ines:
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Lahore %lectric &upply 'o. distributes the electric powerBsupply to *omestic$ 'ommercial$ Industrial and -ulk consumers. "he company also provides the maintenance of %lectrical %;uipments. Com9etitors: Faisalabad %lectric &upply 'o. =u>ranwala %lectric 3ower 'o. yderabad %lectric &upply 'o. Islamabad %lectric &upply 'o. 3eshawar %lectric &upply 'o. Guetta %lectric &upply 'o. Multan %lectric 3ower 'o. Darachi %lectric &upply 'ompany Ltd. 0'er'ie+ o( the Com9etitors: aisa!abad .!ectric Su99!y CoF%&'0 *istributes and supplies electricity to about 4.A@ million customers within its territory with a population over 4@.: million under a *istribution License granted by #ational %lectric 3ower 1egulatory Authority +#%31A, pursuant to the 1egulation of =eneration$ "ransmission and *istribution of %lectric 3ower Act$ 788A +#%31A Act,. =eographical service area of F%&'0 comprises Faisalabad$ &argodha$ Mianwali$ Dhushab$ Hhang$ -hakker$ "." &ingh and 'hiniot. 3u:ran+a!a .!ectric )o+er Co=u>ranwala %lectric 3ower 'ompany +=%3'0, has been setup over area of >urisdiction and network of former Area %lectricity -oard$ which was created in early eighties. It encompassed the areas of e(isting *istricts of =u>ranwala$ afi/abad$ &ialkot$ #arowal$ =u>rat and Mandi -ahauddin. =%3'0 was incorporated on 4:th April 7889 and obtained 'ertificate for commencement of business on :th Hune 7889. Management and Administration is entrusted to a -oard of *irectors. We have about 4$6:@$65: connections! Average monthly 'ollection for the year 4559.58 is appro(imately 6.4
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+F%&'0, +=%3'0, + %&'0, +I%&'0, +3%&'0, +G%&'0, +M%3'0, and D%&'

billion 1upees. 1yderabad .!ectric Su99!y CoArea %lectricity -oard +A%-, yderabad was one of the eight A%-Es constituted through amendments in WA3*A Act during 7897. Later on =overnment of 3akistan approved revamping of WA3*A power sector in April 7889$ resultantly twelve corporate entities were formed$ %ight *istribution 'ompanies +*I&'0s,$ one #ational "ransmission and *istribution 'ompany +#"*', and three =eneration 'ompanies +=%#'0s,. #ow one more =%#'0 has been established. All these companies have been incorporated under 'ompanies 0rdinance 789?. Is!amabad .!ectric Su99!y CoI%&'0 aspires to become a ma>or$ diversified$ transitional$ integrated power supply company in 3akistan$ with a strong environment conscience$ playing a national role in electricity supply and distribution. At I%&'0$ we believe that time has come for us to set our sights beyond >ust being a provider of conventional services. We e(pect to carry the spirit forward by training and leading a crack team through the portal of 'ontact 'enter that will push the frontiers of our interactive e(perience with our customers. 0ur Mission is to bring the assurance of energy to our customers$ with world.class ;uality and commitment for satisfaction as we continue in our ;uest for e(cellence. )esha+ar .!ectric Su99!y Co3eshawar %lectric &upply 'ompany +3%&'0,$ located in 3eshawar provides service of power distribution to over 4.5 million consumers of all civil districts of #.W.F.3$ 3akistan. At 3%&'0 networks$ we own and maintain #.W.F.3s electricity distribution system via 764$ @@$ 66D< sub.transmission lines$ sub.stations and 77D< F ??5< low tension lines with distribution transformers that deliver electricity to your home or business.

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;uetta .!ectric Su99!y CoG%&'0 is operating as a 3ower *istribution 'ompany and will act as 3rivate 0rgani/ation on switching over from 3ublic to 3rivate &ector. G%&'0 is dealing with 3ower &upply &ystem in the whole -alochistan less *istrict Lasbela. It is smallest in terms of consumers but largest as it covers ?6 I area of 3akistan. "he peak demand at the moment is 77AA MW evaluating measures and anticipated to be 7@:8 MW by the year 457: with 9 I uniform annual growth. G%&'0 system is under stress due to huge number of AgriC 'onsumers contributing about A5.95 I of 3ower *emand. Low voltage profile prevails due to long distances from =enerating &ources$ besides availability of &ingle 445 D< sources from =uddu. "he safe drawl of power is A47 MW. "o have additional source another 4(445 D< *adu.Dhu/dar F *= Dhan.Loralai "ransmission Lines stands approved through out source funding at the cost of 1s :.?6A and :.598 billion respectively. opefully$ the work completion in totality is e(pected ending 4577. Mu!tan .!ectric )o+er CoM%3'0 the Multan %lectric 3ower 'ompany is the biggest *istribution 'ompany of WA3*A. Its area of operation is from &ahiwal to &adi;abad$ -ahawalnager to -ahawalpur and "ounsa &harif to 1a>anpur and bordering with &ind$ -alochistan and #WF3. "he 'harter of M%3'0 is to provide the reliability$ ;uality and safety of electric power supply to the consumers in its Hurisdiction. M%3'0 is envisaged for the creation of the resources and engineering plans for additions$ renovation and augmentation of the distribution system in order to achieve charter. <arachi .!ectric Su99!y Com9any 8tdD%&' is one of the cityEs largest employersC around 7A$555 people currently work for the company. It is also one of the oldest companies in Darachi and was established in the city even before the creation of 3akistan in 78?A. Incorporated on &eptember 76$ 7876$ under the Indian 'ompanies Act of 7994$ the company was nationali/ed in 78:4 but was re. privati/ed on #ovember 48$ 455:. D%&' came under new management in &eptember$ 4559! a significant number of professional managers with e(perience in running utility and other large companies have >oined under this management and will be running it until the company is turned into a best practice utility. At present$ D%&' is the only vertically integrated power utility in 3akistan and manages
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the generation$ transmission and distribution of electricity. D%&' covers a vast area of @$555 s;uare kilometers and supplies electricity to all the industrial$ commercial$ agricultural and residential areas that fall under its network. A Brie( Introduction o( Branch +here I +or*ed I started my internship training in the ead office of the L%&'0. "he head office is situated at 44BA ;ueens road$ Lahore. "he MI& department of the L%&'0 is situated at L%&'0s old building at 1ailway station near -ohar wala 'hoke Lahore. "he worthy 'hief %(ecutive 0fficer of "he L%&'0 sits in the ead office. 0ther department like Administration$ 1$ Finance and 3ro>ect Management also occupies in the ead office. 0nly MI& department is working in the old building. "he MI& department is headed by Manager MI&. MI& department employ the Windows J3 B Linu( 0perating systems$ 0racle *atabase system and also have oracle Hava based applications. "his is based on 01A'L% %.-usiness &uite certified platform. In the L%&'0 I stated my internship training on dated 57B59B4559 to 65B58B4559$ during this period of eight months. I spend first four weeks in different departments where as the last four weeks I spent in MI& department e(clusively.

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0r,anizationa! Structure:
Board of Directors

Co&)an3 'ecretar3 C. E. O.

'r. Manager 0O%M1 +%*

.ega Directorate

*.M. +ec,nica

O)eration Directorate

#$ % !d&in Directorate Manager Interna !"dit

-inance C. E. / anning 'enior Manager /%D Directorate

MI' Manager

C"sto&er 'er(ices

'r. Manager O%M Distri2"tio n

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To9 Mana,ement: Sr-2o7 4 6 ? : @ A 9 8 75 2ame Muhammad A/har I;bal &ardar.ul. uda 1ana Muhammad A>mal Dhan Abid Latif Lodhi Mehboob Alam Dhalid Mehmood Farast Kaman &aghir Ahmad Abid Latif Lodhi &ayyad Mubashar Masood )osition 1e!d 'hief %(ecutive officer =eneral Manager "echnical 0peration *irector &enior Manager 3F* &enior Manager 0FM *istribution &enior Manager 0FM +"F=, 'ustomer &ervices *irector 1 *irector Finance *irector Legal *irectorB'ompany &ecretary Manager Internal Audit

77

Kahid ameed

Board o( =irectors

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7 &yed )awar Ali Muhammad A/har I;bal Munawar Ahmad Malik

'hairman$ #estle 3akistan 'hairman #estle 3akistan Ltd. Ltd. 659 2pper Mall Lahore. 'hief %(ecutive L%&'0 #ew L%&'0 ead Guarter 44.A Gueens 1oad Lahore 1oom ?76.WA3*A$ Lahore ouse

=.M +=&',$ WA3*A

? &alman I;bal

%(ecutive *irector +LF'A, 784 Wapda house Lahore 3%3'0 =eneral Manager +' F M, =.?? Wapda ouse Lahore 3ower %(.'hairman$ Institution of W.654 3hase %lectrical %ngineers 2D Lahore 'ant 'hief %(ecutive 2nited %lectronics III * A

: Dhalid Haved

@ Dhalid &aeed

A &hah/ad Alam Abid Latif Lodhi

0fficer 9: Industrial %state Dot Lakhpat Lahore. ?th Floor$ 44.A Gueens 1oad Lahore. 764D< =rid &tation McLeod 1oad$ opposite Moon Light 'inema.

Finance *irector L%&'0

&ayyad 8 Mubashar Masood

Legal *irectorB'ompany &ecretary

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4.3IST.4.= 1.A= 0

IC.

'hief %(ecutive 0ffice 44BA Gueens 1oad Lahore 3hone LC 5584 +?4, 845?945.65 Fa( LC 5584 +?4, 845?957 www.lesco.gov.pk Main 0((ices: Lahore %lectric &upply 'o. has its main offices in following *istricts$ =istrict 8ahore 'ustomer services center$ Ichhra Lahore 'ustomer services center$ central circle 'ustomer services center$ northern circle 'ustomer services center$ southern circle 'ustomer services center$ eastern circle 'ustomer services center$ township Lahore =istrict Shei*hu9ura 'ustomer &ervices 'enter$ &heikhupura =istrict 0*ara and 'ustomer services center$ 0kara =istrict <asur 'ustomer services center$ Dasur

Mission Statement As the leading electricity distribution company$ strive to provide un.interrupted electric supply and ;uality service to all customers at the minimum possible cost. %ision
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Achieve and maintain the highest degree of efficiency$ reliability and responsiveness as a public service organi/ation for variety of customers. 3ublic and company workers safety shall be high on our priority. 1etaining and growing our business$ staff and customer base will be of primary importance. *eveloping innovative business relationships both inside and outside our local distribution area will be key to our success. 3oa!s &mooth and consistent flowBsupply of electricity 3rompt restoration of disrupted electricity supply Accurate and timely meter reading and billing 3rovision of electricity connection in minimum time 0pen door policy to facilitate our customers &pecial concessions for ;uick and timely payment of bill Availability of stores to deal with emergencies Feedback through 'ustomer &ervices 'enters 'reate awareness amongst employees for adopting safety measures while working on lines. %nergy saving message dissemination 'reating positive image of L%&'0 "ake steps for welfare of company employees. Morale building and to create sense of belonging amongst company employees

8.SC0>s 0r,anizationa! Structure #Comments$: "he organi/ational structure is simply a diagram of all the positions in an organi/ation and their formal relationships to one another. "he immediate value of organi/ation charts is that they illustrate an organi/ations overall shape and configuration in a readily comprehensible manner. Whatever an organi/ations goals its structure should facilitate
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the most effective and efficient use of available resources. -ecause adaptation is a key to competitive survival$ M"he right structureN for an organi/ation is determined by numerous factors. 0rgani/ing is the process of dividing work among groups and individuals and coordinating their activities to accomplish organi/ations goals. As s result of organi/ing$ activities are segmented or departmentali/ed. 'onnections are established with in and among departments according to some logical pattern. L%&'0s 0rgani/ational &tructure is the vertical structure. In organi/ations like LA 01% %L%'"1I' &233L) '0.$ there are numerous stakeholders. And these individuals have lack timely information$ few are directly involved in managing the organi/ation. &takeholders elect the board of directors to oversee the organi/ation. "he board led by the chairman$ makes ma>or decisions affecting the organi/ation$ board performs following duties. &electing$ assessing$ rewarding and replacing the '%0. *etermining the firms strategic direction and reviewing financial performance! and Assuring ethical$ socially responsible$ and legal conduct "he '%0 and top level management collectively organi/e the business of Lahore %lectric &upply 'o. in an efficient manner. Infect this is really a hard responsibility to look after the business of such large company but due to their hardworking$ they are not only handle all the problems but continuously increase the number of pro>ects. "he message from the '%0C OLahore %lectric &upply 'ompany is building its future upon a foundation of strong core values. As electricity industry undergoes massive change$ our success will come from respect for people$ uncompromised commitment to safety$ ;uality customer services and support for the communities we serve. "hrough public.private partnerships$ that reflects these values! Lahore %lectric &upply 'ompany looks forward to grow in this era of unprecedented opportunity. I invite you to learn more about L%&'0s vision for the future and contribute through your valued suggestions. We trust you will find our internet site interesting and informative.O A Brie( Introduction to a!! =e9artments o( 8.SC0 1uman 4esources and Administration 2nder direction from the 'hairman and 'hief %(ecutive 0fficer of the 'ompany$ 1 F Admn *irector shall be responsible for the recruitment and placement of the Oright
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people to the right >obsO and enhancing their levels of motivation B morale B >ob satisfaction throughC. a, "he provision of the necessary support systems and structures such as an attractive compensation package$ a fair and ob>ective system for promotion and career progression$ training and development inputs to keep people in pace with the changing demands of their >obs$ etc. b, "he creation of a working environment and operationali/ation of administrative support systems that will promote employee performance and productivity. More specifically the uman 1esources *irector shall perform following functionsC. a, A human resource philosophy$ which shall govern the companys actions with respect to human resources management. b, 3repare a uman 1esource 3lan to support the short and medium.term goals of the company. c, *evelop the policies$ guidelines and procedures for the following human resources management concernsC . Manpower planning B budgeting 1ecruitment and &election Appointment$ deployment$ re.deployment B transfers 'ompensation and benefits administration 'areer planning and promotion 3erformance management Incentives administration "raining and development =rant of Move over =rant of permission for higher education 'onsider and approve transfer re;uests. &anction leave.

=uties ? unctions o( Mana,er #14$ 1- 4ecruitment Manpower 3lanning 1ecruitment and &election Appointment and *evelopment 'reation of 3osts and 0ffices "- )romotions
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3reparation of &eniority Lists B Fi(ation of &eniority 'areer 3lanning and 3romotions 3erformance Management "raining and *evelopment =rant of &election &cales Move 0ver 3reparation and 'irculation of &eniority Lists Maintenance of &ervice -ooks 3ension Welfare Fund and =li 'ases 0ver "ime B 0ff.*ays Wages 'ases 3- Trans(er ? )ostin, "ransfer and 3osting of &taff and 0fficer <acancies &tatement and Manpower *ata Incumbency &tatement B 1egister "o Maintain List of 0fficer &tay Wise 4- 4etirement 1etirement and 1esignation of &ervice 3reparation of 3ension 3apers Actively supervise and 'oordinate the Working of All Administration &taff 3osted under L%&'0s ead ;uarter. %stablishment Matter 1elating "o "echnical B #on."echnical &taff %stablishment Matter of 0fficer 1egarding "raining and *evelopment 3ermission of igher %ducation to All %mployees under L%&'0 3ermission to %mployee for another Hob All %stablishment Matter #ot 'overed ere 5- Misce!!aneous "he 'ases of Wafa;i Mohtasib B 'ourt 'ases 1egarding %stablishment Matters Will -e *ealt by Legal B Wafa;i Mohtasib 'ell of L%&'0s ead ;uarter. owever$ 'omments If &o 1e;uired -y Legal &ection B Wafa;i Mohtasib &ection 0f "his 0ffice$ "he &ame Will -e &ubmitted -y Manager + rFA,.

inance =irectorate "he Finance *irector has overall responsibility of Finance *epartment. e is Financial Advisor of the 'ompany. e assists management in &trategic Management decision.
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making. e controls all financial activities of the 'ompany. e has additional responsibility of P'ompany &ecretary. "he ma>or sections$ responsibilities and activities as per new 0rgan gram given by 3%3'0 under Finance *irectorEs control are as underC SrSection 4es9onsibi!ity Manager Accounting 'orporate Acti'ity 'orporate Administration 3ayroll Accounts

'orporate Accounting

'orporate 3lanning F Manager Finance +'3F', 'ontrol

'orporate 3lanning F 'ontrol 'ostingB3ricing -udgeting Loan Management Impress -anking 3ension F Funds Audit 0bservation 1eply 3re.Audit F 3ayments I0" 1econciliation 1eceivablesB3ayables Fi(ed Assets 1egister Accounts 'onsolidation F Financial 1eporting

ead Guarter Accounts

*y. Manager ABcs + BG,

Field Formation ABcs

*y. Manager ABcs +F.F,

=uties o( Mana,er inance@Cor9orate )!annin, A Contro! "o receive the budget re;uirements from different formations of L%&'0 and consolidate the budget on the basis of activity level "o prepare and present the budgeted 3FL and -alance &heet to the Finance *irector for the approval of Authority F -oard of *irectors. Allocation of annual budget on the basis of activity i.e.$ Area$ #o of consumers$ #o of transformers and #o of <ehicles Monitor the budget with actual results on the basis of variance analysis

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'lose liaison with Financial Module group of WA3*A and prepare the Financial Model of L%&'0 on the basis of prehistoric data and different indicators. *evelopment of monthly management accounts reporting system covering Financial$ 0perational and other efficiency B performance indicators of the company "o assist Finance *irector in -oard of *irectors meetings and A=M Any other Hob assigned by the Finance *irector or 'hief %(ecutive. Bob =escri9tion o( Mana,er Cor9orate Accountin, "o supervise and check the work of - A 0s B &ection in charge of 3ayment$ Admin$ 'onsolidation$ -anking and Assets through *y. Manager Accounts 'oncerned "o assist Finance *irector L%&'0 in day.to.day work "o participate in different meetings for and on behalf of Finance director "o work as adviser to the chief e(ecutive.L%&'0$ in the absence of Finance *irector$ Any other Hob assigned by the Finance *irector 09eration =irectorate "he basic tasks performed by the operation directorate areC 0peration and maintenance of distribution system 0peration and maintenance of sub.transmission and grid systems "he *irectorate consists of the following departmentsC . 0AM #TA3s$ =e9artment "he 0peration F Maintenance +"ransmission and =rid &tations, . 0FM +"F=s, department headed by a &enior Manager is responsible for the electrical network at 764D< and @@D< and has under its purview @A 764D< and 7: @@D< =rid &tations and 7:7: DMs of 764D< and @49 DMs of @@D< lines. "he department carries out its functions in the field through the &uperintending %ngineer +=rid &ystem 0peration, . &% +=&0, by issuing guidelines$ schedules and authori/ation for the preventive and emergency maintenance programs$ and carries out fre;uent inspection to ensure compliance by the field organi/ation. 0AM #=ist$ =e9artment "he 0peration F Maintenance +*istribution, . 0FM +*ist, department headed by a
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&enior Manager$ is responsible for the electrical system at 77D< and ?55<. "he system consists of 9A8 feeders totaling 4587? DMs of 77D< and 76@8? DMs of ?55< lines and ?:A5@ distribution transformers. 3olicy guidelines$ schedules and authori/ation for maintenance of feeders are issued to the @ operating circles in the field headed by the &uperintending %ngineers and fre;uent inspections are carried out to ensure compliance. "he department also has a civil engineering division headed by an %(ecutive %ngineer for the design$ construction and maintenance of all the buildings of L%&'0. Technica! Ser'ices =e9artment "he "echnical &ervices *epartment carries out the testing$ calibration and repair of all the energy meters$ and also the installation of the ma(imum demand meters. It is headed by 54 Managers who have 56 distribution circles each as their areas of responsibility. )=C =e9artment "he 3ower *istribution 'ontrol *epartment headed by an %(ecutive %ngineer has been set up to monitor the entire electrical network of L%&'0 round the clock. Information about the supply breakdowns$ ma>or e;uipment damages and occurrences of importance are received through telephone and fa( from the field and are transmitted to the highest level in L%&'0 and WA3*A$ and then instructions are passed for situation management. Sa(ety =e9artment "he &afety *epartment headed by a *eputy Manager ensures that the system is operated in compliance with the statutory provisions regarding safety for the employees and the public. Fre;uent inspections are carried out and safety parades by the employees are held to ensure that working practices are safe and the employees are ade;uately trained in safety measures. %very accident occurring to an employee$ member of public or animal is investigated meticulously and lessons learnt and disseminated. In order to update the assets information and to monitor the efficacy of its operation$ maintenance and safety policies and programs related to the entire L%&'0 electrical network$ the following returns are prepared and issued. Technica! Ser'ices and 09erations

25

MF" organi/ation is one of the most important departments in L%&'0$ the company revenue depends on accurate functioning of its cash bo( i.e.$ energy meter$ MF" deals with checking installation$ testing and re.calibration of energy meters the importance of MF" cant be over emphasi/ed. It also attends any fault in metering e;uipment. involving panels$ M*I meter$ '."s$ 3."s or cable and this ensures continuity of supply to consumer using electricity in bulk. "he low losses in -.4 F -.6 units of L%&'0 speak volumes for efficiency of MF" department. It has dedicated and devoted staff and ready for duty at call at any time. "his department also enables operation wing to reutili/e defective "F3 meters and thus saving a large amount of revenue by repairing these meters. Materia! Mana,ement =irectorate 3re ;ualification and 1egistration of firms for supply of distribution B =&0 Material 3rocurement of material through tender *isposal of unserviceable material B vehicles through tender and auction Formation of rate contract for regular supply of material with firms Arrangement of all kinds of material including "F3 items from other *I&'0s as per re;uirement of field formations Maintaining of minimum and ma(imum level of material in stores Issuance of material as per re;uirements of field formation

Materia! Store Con(i,uration Burisdiction Sr- 2o7 ie!d Store 2ame o( =i'ision 1egional &tore &halimar 2ame o( Circ!e All FieldB'onstruction &tores

26

#orthern Lahore

McLeod 1oad 'ivil Line &amanabad *ata *urbar =arden "own Hohar "own =ulberg Fero/epur 1oad A.I. "own =ulshan 1avi

'entral Lahore

#orthern Lahore

&outhern Lahore

&outhern Lahore

'entral Lahore

'entral Lahore -adami -agh Fort &halamar -aghbanpura &addar *efense #orth *iv. 'onstruction &outh *iv. 'onstruction *epalpur 0kara 1enala 'hunian 3hool #agar 1aiwind #orthern Lahore

%astern Lahore

%astern Lahore

'onstruction

3ro>ect 'onstruction

0kara

0kara

0kara

'hunian

&outhern Lahore &outhern Lahore &heikhupura #orthern Lahore

8 75

Dasur &hamke

Dasur Muridke Fero/ewala

27

77

&heikhupura

'ity &heikhupura 1ural &heikhupura #ankana &hahkot &hahkot

&heikhupura

74 76

#ankana 1emote &tore &hahkot

&heikhupura &heikhupura

)ro:ect Mana,ement ? Construction =irectorate 7. Construction?Bi(urcation 1-T eeders +A, 2nder Annual *evelopment 3rogramme +-, 2nder &ystem Augmentation 3rogram 4. 4ehabi!itation 0( 1-T 8ines +A, 2nder *evelopment of 3ower +-, 2nder %nergy Loss 1eduction +', 2nder &ystem Augmentation 3rogram 3@ 4ehabi!itation 0( 8-T 8ines +A, 2nder *evelopment of 3ower +-, 2nder %nergy Loss 1eduction +', 2nder &ystem Augmentation 3rogram 4@ %i!!a,e .!ectri(ication +A, %lectrification 0f 1ural Areas Falls In Lahore$ &heikhupura$ Dasur And 0kara *istricts. :. =e9osit Cor*s

28

+A, 3rivate #ew 'onnection F %(tension of Load +-, =overnment 'onnection +', ousing &chemes +*, 0thers Works

Trainin, Centers L%&'0 also provides refresher courses to the employees for working in computer based and modern systems. "he newly induced employees are enrolled for newly induction program and they are trained for L%&'0 environment and systems. &ince the situation of Law and 0rder is very spoil in our county therefore security staff of the L%&'0 is also provided refresher courses to familiar with advance security systems and arms. For this purpose a "raining center is established in 445D< =rid &tation -und 1oad Lahore. All the newly induced officials and officers are re;uired to pass their newly induction courses. "he departmental promotion e(ams and training is also performed in this center.

Customer Ser'ices =irectorate "he tasks assigned to 'ustomer &ervices *irectorate in L%&'0 areC Implementation of 'ommercial 3olicies Monitoring and management of recovery process Monitoring of line losses and preparation of accurate line losses statements &ettling consumer disputes involving technical$ commercial and tariff issues 3rocessing and monitoring policies and procedures for 'ustomer &ervices Inspection of field formations regarding 'ommercial and 'ustomer &ervices matters &anction$ contract management and monitoring of speciali/ed electricity consumptions such as 'able "< networks and neon signs etc. 3rocessingBsanctioning of various incentives for customers and employees introduced from time to time
29

%ffective marketing of electricity "ariff structuring and management of other tariff related matters 'ompilation of statistical data and management returns 'o.ordination with Manager MI& for regulating effective billing program &urveillance and detection of electricity theft "aking effective measures for prevention of electricity theft Customer Ser'ices =irectorate: *irector 'ustomer &ervicesC 845?97? Manager 'ommercialC 845?9:5 Manager monitoring F &urveillanceC 8454?4? unctions?Bob 4es9onsibi!ities o( )-4-0 "o ensure pro>ecting of customers oriented policies of L%&'0 in 3ress media. "o apprise 'hief %(ecutive about daily news B press clippings pertaining to L%&'0 "o ensure press coverage of certain activities in forums B conferences Mana,ement In(ormation System directorate Information can be technically defined as a set of interrelated components that collect$ retrieve process$ store and distribute information to support the decision.making and control of an organi/ation. I addition to supporting decision making$ coordination and control information systems may also help managers and workers for analy/e problems$ visuali/e comple( sub>ects and create new products. It can help all kinds of businesses improve the efficiency and effectiveness of their business processes$ managerial decision making and work group collaboration. Any organi/ed combination of people$ hardware$ software$ communications$ network or data resources that stores$ retrieve$ transforms$ disseminates information in any organi/ation is Management Information &ystem. In Lahore %lectric &upply 'o. the management information system department is also working effectively and efficiently. "his department is head by manager MI&. "hey use Linu( operation system$ oracle based database and >ava oracle application suit. WA3*A played leading role in establishing computer center in 78@9. It was a time when computer technology was bleak to ma>ority government organi/ations. With the passage
30

of time$ computer center continued its e(pansion and presently 44.computer centers are in operation throughout 3akistan. "he ma>or millstone set for computer center was the computeri/ation of electricity billing which was met through in house development of billing software. Later on$ Management Information &ystem$ line losses system$ payroll and store management system were developed and implemented all over L%&'0. WA3*A 'omputer 'enter Lahore was attached with L%&'0 with effect from Hanuary 4555 as a process of corporati/ation of distribution companies. It has a sub.center at &heikhupura providing services to &heikhupura 'ircle. 0r,anization Mana,ement Ana!ysis #0MA$ "he management of the Lahore %lectric supply 'ompany is appropriate for their >obs and responsibilities. All the managers and directors are highly ;ualified$ skilled$ competent and e(perienced. "he skills like leadership$ effective communications$ adoptability$ effective relationship$ task management are present very well. "he communication level of the whole management is very sufficient. "hey communicate efficiently and effectively. "he top level management and operation managers have good relationship. "he Hob Fit psychoanalysis of the managers is very sufficient.

)!an o( Internshi9: Sr2o7 4 6 ? Startin, =ate 57B59B59 77B59B59 4:B59B59 59B58B59 .ndin, =ate 58B59B59 46B59B59 5@B58B59 65B58B59 =uration #in days$ 9 days 7: days 7: days 45 days

=e9artment Finance *epartment 1 and Administration department. 3ro>ect Management B 'onstruction dept. Management Information system.

31

I selected the Lahore %lectric supply co. for my internship training$ which is necessary for my two year M-A programme. I worked in head office of Lahore %lectric &upply 'o. for eight weeks in different departments including Finance$ Administration$ 3ro>ect Management$ and Management information system department. *uring my internship I worked in these departments under the supervisions of concerned managers. "he staff at Lahore %lectric &upply 'o. is very cooperative and also they provided me information about my internship report. I have very carefully analy/ed all the departments of the 'ompany. "hough to get information is very difficult task but I managed it fruitfully. Although the eight week training duration is very short period for study of any organi/ation but I learned a lot due to the cooperation of the managers. "he working hours for duty are 8 AM to : 3M With one holiday in a week. I worked in different department of the company during my internship training. Management gave me a schedule for each department where I worked. I started my training in Finance department during first week under the supervision of Manager Finance. *irector Finance heads this department. *uring my internship in this department I learned about different function of the finance department. I learned about the ma>or functions of keeping the record associated with accounting and finance. I also learned about bank reconciliations$ ledger and subsidiary ledger$ which is necessary for management to know about cash positions$ needs for the funds$ cost of electricity for supply and distributions$ administration e(penses and financial e(penses. I also learned about annual reports$ balance sheets$ income and earning sheets or profit and loss statement. Finance department is also responsible for the analysis of the working capital and the preparation of the annual accounts$ which is necessary for public limited companies$ a necessity to b e$ published under the companies act and company ordinance. 2nder supervision of manager accounts I would be able to do financial analysis$ which is necessary to know the e(act position of the company. I also learned about the financial policies of the companies that are concerned with the problem of providing and handling the capital that is re;uired for the business. After finance department I >oined the uman 1esources and Administration department for 75 days. 3ersonnel and administration department is very necessary in any organi/ation. "he numbers of functions being performed by administration department are so much to any other department. Administration department consist on administration manager$ deputy manager administration$ Assistant manager$ 1 e(ecutives and clerical staff. I worked under the *eputy Manager Administration who is very supportive and cooperative person. e also did M-A. e told me about the various
32

functions that administration department performs. *uring my training in this department I learned that how the appointment record$ employee recode is maintained. ow the performance of the employee is monitored. "his department also deals with issuance of show cause notice$ charge sheets and termination. "he 1 department deals with 1ecruitment$ >ob placement$ "est and interview of new employees. 1 department also performs trainings$ promotions and retirements. &taff of this department is very cooperative like other departments in Lahore %lectric &upply 'o. "his section also prepares the 3romotions cases of the employees and also maintains the leave records$ increment records$ security issues and maintenance of vehicles. "he *irector 1 and Admin advises management concerning various relations and represent management in the handling the complaints of employees. I also learned that how billing of overtime$ "AB*A$ contracts bankers record of workers for annual increments prepare also preparation of government returns. "his department also controls the wages system and 1I&. "he duties of assistant Manager Administration are accommodation$ "elephones$ "ransport$ security$ audit$ procurement$ compensations B benefits and labor management. After completing my >ob in Finance and uman 1esources F Administration departments I attached with 3ro>ect ManagementB'onstruction department. In Lahore %lectric &upply 'o. pro>ect management department is headed by &enior Manager 3F*. during my attachment with 3ro>ect Management B 'onstruction department I learned how the new "ransmission and *istribution system is constructed. "he system augmentation program is also managed 3ro>ect 'onstruction department. In system augmentation program software like 3ower system simulators$ Advance *istribution studies and 3&& are used for augmentation of e(isting system. In pro>ect construction department two further categories are =rid &ystem 0peration and *istribution system. "he whole construction work and augmentation work of =&0 and *istribution is carried out by pro>ect construction department. "he 3ro>ect construction department comprises on 3ro>ect *irectors$ pro>ect managers$ *eputy 3ro>ect managers$ assistant pro>ect managers and supervisorsBoverseas. In engineering perspectives I learned how the study plan is prepared for augmentation of the new and e(isting system both in computeri/ed and in manual environment. I learned that what are the main activates in the pro>ect management construction department. "he pro>ect management construction department deals with 'onstruction and -ifurcation of ." Feeders$ 1ehabilitation of ." Lines$ 1ehabilitation of L." Lines$ and village electrification. In pro>ect management construction I also learned the 3rocessing of the applications for #ew 'onnections B 1econnections B Load %(tensions and -ulk &upply having load of more than :55 DW +"ariff 'ategories - Q 6$ - Q ?$ ' Q 4
33

F ' Q 6, Approval F *esign of %(ternal %lectrification of ousing &chemes Approval F *esign of %lectrification of Multistory -uildingsB&hopping 3la/as 3reparation of *istribution &ystem 1ehabilitation and e(tension and issuance of work orders there of Inspection of completed work orders Load flow studies of distribution network "echnical ad>udication of tenders for purchase of material Maintenance of recordBdata of 77kv feeders 2pdating database of 77kv feeders Load flow studies on "ransmission Lines and designBdevelopment plans for "ransmission Lines and =rid &tations Inspection of materials procured for works *evelopment of standards and specification for materialsBcomponents and systems Finally after completing these departments of Finance$ 1 and Administration$ 3ro>ect managementB'onstruction$ I attached with the Management information system +MI&, department of Lahore %lectric &upply 'o. "he MI& department is managed by Manager MI&. "he MI& department of Lahore %lectric &upply 'o. comprises on Manager$ *eputy Managers$ Assistant Managers$ *ata coders and *ata entry operators. *uring my training in this department I learned many new techni;ues$ methodologies$ e(pertise$ knowledge and technology. In Lahore %lectric &upply 'o. the Information B MI& department employ the Windows J3 B Linu( 0perating systems$ 0racle *atabase system and also have oracle Hava based applications. "his is based on 01A'L% %. -usiness &uite certified platform. "he MI& department deals with %nterprise 1esource 3lanning +%13, system$ Financial Accounting and Information &ystem$ Material Management &ystem$ uman 1esource Management &ystem$ and 'ustomer Information and -illing &ystem. In MI& department of Lahore %lectric &upply 'ompany I learned how to make Gueries in database system$ 0#LI#% billing system$ *ata collection through -arcode reader. I also learned about %nterprise 1esource 3lanning system$ 0#LI#% transactions system and webpage development. I also leaned that how the Management information system in any organi/ations works. The Structure and unction o( MIS =e9artment:

34

In Lahore %lectric &upply 'o. the Information B MI& department employ the Windows J3 B Linu( 0perating systems$ 0racle *atabase system and also have oracle Hava based applications. "his is based on 01A'L% %.-usiness &uite certified platform.

0).4ATI23 SDST.M 8I2&E =ATABAS. 04AC8. A))8ICATI02S 04AC8. BA%A

=e9artment 1ierarchy

35

Manager MI'

D3 Manager

D3 Manager

D3 Manager

!. M 0MI'1

!. M 0MI'1

!. M 0MI'1

!. M 0MI'1

!. M 0MI'1

!. M 0MI'1

Ma:or unctions ?09erations o( MIS de9artment -illing &ystem 3ayment 'hannels 3ayment using #A*1A DI0&D Machines *ata %ntry through -arcode &canning "ransfer of 'ollection *ata to the 2tility 'ompany 'ustomer Account on 'ompany Website 1eporting &ystem

A: Bi!!in, System *ata 3reparation system %lectricity billing of 4.7 million consumers *uplicate billing system at 75 customer service centers and all divisions B: )ayment Channe!s 3ayment using -ank Alfalah 'redit 'ard. L%&'0$ in collaboration with -ank Alfalah$ has started the service of bill payment through credit cards for the convenience of its customers. "he collection data is submitted by -ank Alfalah to L%&'0 servers on daily basis. 3ayment using -ank Alfalah *irect *ebit facility

36

3ayment using #A*1A DI0&D Machines L%&'0$ together with #A*1A$ has also started the service of bill collection at #A*1A kiosks. "he collection data is submitted by #A*1A to L%&'0 servers on daily basis. 3ayment through more than 6:5 online bank -ranches and 3ost offices. 2tility bill payment was very tedious task and people had to stand outside banks for an e(tended period of time. 1eali/ing the need to resolve the issue of long ;ueues for L%&'0 -ill payments$ 'hief %(ecutive 0fficer decided to e(plore the 3ayment channels.. L%&'0 submitted a comprehensive proposal to resolve this issue to WA3*A Authority headed by the 'hairman WA3*A$ Mr. "ari; amid$ in 0ctober 455?. L%&'0 started printing machine.readable bills from February 455:. "he collection system was also deployed$ on trial$ in a limited number of bank branches in the beginning of February. "he system was formally launched on March 78$ 455:. At present 6:: branches in L%&'0 are e;uipped with this system collecting about 4:I of bills. -ill 'ollection at -anks =ata .ntry throu,h Barcode Scannin, -ills are paid at designated branches as usual$ but with a technical difference. "he bills are scanned by the bank cashier using an average barcode scanner >ust like a retail store cashier does for grocery items. With a single scan$ all the information encoded in the barcode is instantly transferred to the software$ which is saved with the single click of a button. 3rovision is also given for entry of amended bills bearing barcode and bills carrying no barcode. -ank users$ without any effort$ can generate daily scrolls and collection summary. Monthly collection reports are also available.

Trans(er o( Co!!ection =ata to the &ti!ity Com9any "he collection data from banks is transferred to online servers on daily basis using a simple Internet connection. Alternatively a collection file may be generated and carried on portable media if no Internet connection is available. "his data is available for the utility company for immediate download. Customer Account on Com9any Cebsite
37

"he billing and receipt data is uploaded to the online server whenever it e(periences any change. 'onsumers are able to access true online services at the company website$ which include the following. <iewing monthly bills 3rinting duplicate bills 3ayment confirmation 'onsumption and 3ayment istory Account &tatus. Bene(its M1-'& offers a win.win situation for all the three stakeholders. or 8.SC0 1educed time gap between collection and posting to customer account Instant recovery analysis F timely remittance processing %asier stub data entry$ reporting F reconciliation 0verall reduced cost of collection processing F cash posting -oost to overall image of the company Improved customer service

or Customers Much less time for making payments at banks %ase in obtaining duplicate bills 'an use company website to 'onfirm payment made <iew F print electricity bills 1etrieve consumption F payment history 'heck account status or Ban*s

38

Much less time re;uired for receiving bills *ata consolidation on a utility company provided system %ffortless scroll and report generation 1educed cost of bill collection Machine 1eadable -ill 'ollection "rial for All 2tilities Following the instructions of =03$ L%&'0 has e(tended M1-'& capability for receiving 3"'L$ WA&A and &#=3L bills as well in its area of operation. L%&'0 has also provided its assistance to these utility companies in printing machine.readable bills on a standardi/ed format. :. =overnment ad>uster processing system. C: 4e9ortin, System Management information system Line losses system &pecial re;uirements of 'hief %(ecutive 0ffice and other field offices =: 0ther Systems 3ayroll system Inventory Management &ystem

Su99ort o( MIS de9artment +ith other de9artments 1- inancia! Accountin, and In(ormation system Financial 'ontrol "ransparent "ransactions +*bB'r, Immediate Monthly Accounts +Month end closing means last day of the month, Instant financial analysis 0nline 'ost center +drawing F disbursement offices, wise demand$ remittance F Account ead wise e(penditure Instant payableBreceivable analysis Multi.year accounting
39

-udget F e(penditure comparisons -ank 'ollection F 1emittance Management +1eali/ation on 'ompany F Accounting 2nit -asis, 3rofit F Loss &tatement Fi(ed Asset Management 3ensionBFund Account Management 3ension *isbursement "rial -alance -alance sheet 'lassified -alance &heet 'lassified Income &tatement "- Materia! Mana,ement de9artment It will cover pre.purchase to post disposal and its immediate affect on general ledger. "he moment any file for procurement is moved$ it will also be available to Finance *irector for financial vetting. Inventory &tructure +'ategories and Items, &uppliers record F their specialty in 3roducts Immediate information about the re;uired material on the basis of *.# paid with reference to new connection$ 1.'.0 etc. 3rocurement Annual 1e;uirement 3lan 0rdering with *elivery &chedule Ma(imumBMinimumB1e.0rder Levels Item 3urchase Analysis Inventory Management 1eceipt +&upply$ 1epair$ "ransfer, &tore Allocation +to Field &tores, &tore 1e;uisition &tore Issue "ransfers +Workshop$ 1egional &tore$ Field &tore$ 0ther *ist. 'ompanies, &tore 1eturns specially with reference to M.'.0 etc. &crapping Material Movement Analysis Inventory "racking F olding
40

*isposal *isposal 0rder *isposal Issue

3- 1uman 4esource de9artment All most all 1 F AdmnC activities from pre.hiring to post retirement have financial impact on company. "hese include salary$ house ac;uisition$ "AB*A$ free supply$ medical treatment$ overtime etc. It is strange that we are not aware e(actly how many employees do we have F what e(penditure is being incurred. 4ecruitment )rocessin, Application Management$ to save time we can allow candidate to apply any time. 'andidate Filtering 'all Letter Issue "esting F Interviewing Appointment Career )ro(i!in, 3ersonnel *ata Management 3erformance 1eview "ermination 3romotion 'hange in shiftBtimings 1esignation "ransfer &uspension 1estoration 1e.appointment *isciplinary 'asesBActions Audit 3aras "raining 'ourses F %(amination A'1s$ &ervice -ook
41

14 Ana!ysis &anctioned &trength <acancy &tatements &eniority List 1etirement Forecast Administration: <ehicle control 'omplete picture of all vehicles with reference to allocation$ description$ monthly e(penditure on 3.0.L etc.

)ayro!! *isbursement 'hannel Management 3ay &caleB&alary =roup Management

4- Customer In(ormation and Bi!!in, System Customer Ser'ices 2ni;ue 'ustomer I* Assignment$ no 2" cash even in multiple change of reference. Automatic -ill Ad>ustment 3rocessing$ no complaint for bill correction problems. *ivision and even &ubdivision wise -illing +#eed not to wait for M1 of all *ivisions,$ more time for -ill payment. Cor9orate Bi!!in, 0ne *emand #ote for 'apital 'ost F security and payment facility at any bank. -ill *istribution through e.mail$ direct to customers bank$ normal channel etc. Customer In(ormation System "ariff and 'ustomer 'lassification Management
42

'orporate Account Management WA3*A %mployee Management 'hange of 1eference Management Infrastructure 1ental Management )o+er )urchase System and )o+er Sa!e A Bi!!in, System -illing information to 0racle 1eceivables for instant -alance &heet 'onsumer Metering 'onsumer Meter 1eading$ manual$ M1 entry at &ub *iv to avoid duplication of work F AM1 Metering Ad>ustments with immediate revise -ill and automatic ad>ustment processing Bi!! Co!!ection System -ank 'ollection$ 1emittance F 1econciliation +<arious Levels, Management 8ine 8osses System 'ompany$ 'ircle$ *ivision$ &ub.*ivision$ =rid$ Feeder and "ransformer Losses Critica! Ana!ysis <ision of the L%&'0 MAs the !eadin, e!ectricity distribution com9any6 stri'e to 9ro'ide un@interru9ted e!ectric su99!y and Fua!ity ser'ice to a!! customers at the minimum 9ossib!e cost- N &ince L%&'0 is a public institute and #%31A is responsible for its tariff selection etc. "he failure of electricity is governed and supervised by 3%3'0. "herefore as described in L%&'0s mission statement that leading electricity *istribution 'ompany providing 2# interrupted supply at minimum possible cost$ is still unachievable. "he whole company$ its board of governors and top level management is trying at their best for providing uninterruptible supply at customer premises. "he current strategies of L%&'0 are towards the provision of electric supply all the time. -ut unfortunately due to the erroneous government policies the most important part of power generation is lost! therefore the company is not successive in achieving their goals and ob>ectives. "he matter of cost is also significant in L%&'0s vision. -ut to provide the electricity round the clock it is necessary that the power houses must work effectively and
43

efficiently. "herefore the power houses re;uire complete maintenance and testing. "he government also did not pay any attention on this matter. #ow the work is too much and a lot of financial aid is re;uiring sustaining the power houses. Whole of this scenario creates a boost in cost of electricity. "herefore provision of electricity at low cost is not possible until now. SC0T Ana!ysis Stren,th 0ne Window service facility at each &ub.*ivision %stablishment of 'omputeri/ed 'ustomer &ervice 'enters in each 'ircle %stablishment of Mobile 'ustomer &ervice to facilitate installments and corrections of the bills 'entral 'hief %(ecutive 'ustomer &ervice 'enter 3ositioning of Field offices near geographic center of their >urisdiction and co.location of J%# F 10 offices 3rinting of 74 months billing detail on bill 3rinting of '%0Es telephone numbers on the bill Well defined and uniform policy for detection bills %nhanced allocation for *evelopment and Maintenance More branches of scheduled banks and post offices authori/ed to collect bills %stablishment of Model &ub.*ivisions 1estructuring of &tores to ensure prompt availability %stablishment of Marketing 'ell and "ask Force at L%&'0 G to facilitate industrialBcommercial consumers =reat #o. of customers in *istricts of Lahore$ &haikhupura$ 0kara and Dasur

Cea*ness Large time re;uired for processing any pro>ectB>ob 'ommunication system between employees is not sufficient 'ustomer services centers re;uired well trained and loyal staff Lake of loyalty$ consistency and regulatory in the staff Financial statement is showing loss in year 4559 3eople has less trust over company 'ustomers guide ness is not sufficient
44

'ustomers complaint system is very old and e(ecution on the complaint is very fatigue 'ustomers and employees relation is very poor

099ortunities 'orporati/ation and commerciali/ation goals as per plan %stablishment of mobile customer services center at each circle *istribution system rehabilitation under &ystem Augmentation 3rogram +&A3, for reduction in energy losses "imely e(ecution of development works and L"B " 3roposals under &A3 #ew =rid &tations and augmentationBe(tension of e(isting =rid &tations and "ransmission Lines %stablishment of 'omputer -illing 'enter at 0kara$ Dasur and &haikhupura 'onversion of petrol vehicles to '#= 3urchase of new vehicles for field formation

Threats &ince L%&'0 is a public organi/ation$ therefore political environments are decreasing the efficiency of the company. &ome other competitors like =%3'0 and M%3'0 have their own power generation system! therefore L%&'0 is dependent on those companies. In future it is e(pected that the market value of the L%&'0 will be decreased. 3olitics in the employees and labor unions are very awful for company =overnments pitiable pro>ects also spoiling the publicity of the L%&'0 "he overall performance of the L%&'0 also decreasing

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Interna! actor .'a!uation Matri/ #I . I . MAT4IE

MAT4IE$ Cei,ht 4atin, C? Score 5.7@ 5.7: 5.5A 5.77 5.76 5.5: 5.54 5.59 5.7 5.75 ? 6 ? 6 ? 4 4 4 7 7 5.@? 5.?: 5.49 5.66 5.:4 5.75 5.5? 5.7@ 5.75 5.75

Stren,ths 7 Well known for electricity distribution services 4 %stablishment of 'omputeri/ed 'ustomer &ervice 6 3rinting of 74 months billing detail on bill &trong balance sheet =reat #o. of customers in *istricts of Lahore$ &haikhupura$ 0kara and Dasur Cea*nesses @ &trictly a local company A Lack of communication system 9 Financial statement is showing loss in year 4559 8 7 5 'ustomers and employees relation is very poor 3eople has less trust over company ? :

Tota! 1-00 "-G" "he total weighted score can ring from a low of 7.5 to a high of ?.5$ with the standard score being 4.:. "otal weighted scores well below 4.: differentiate business that is weak internally$ where as scores considerably above 4.: designates a well.built inner position. In the above IF% prevailing conditions the company L%&'0 falls at weighted scores 4.A4$ it means the L%&'0 has better internal structure.

./terna! actor .'a!uation Matri/ #. .

MAT4IE$

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. . MAT4IE 099ortunities 7 %stablishment of mobile customer services 4 "imely e(ecution of development works and L"B " 3roposals 6 #ew =rid &tations and augmentationBe(tension of e(isting =rid &tations and "ransmission Lines ? 'onversion of petrol vehicles to '#= :

Cei,ht 4atin, C? Score 5.7@ 5.7: 5.7@ 5.74 ? 6 6 6 6 4 7 4 7 7 5.@? 5.?: 5.?9 5.6@ 5.68 5.7 5.5: 5.7@ 5.56 5.5A "-G3

5.76 3urchase of new vehicles for field staff Threats @ It is e(pected that the market value of the L%&'0 will be 5.5: decreased A 3olitics in the employees and labor unions are very awful 5.5: for company 9 8 7 5 Financial statement is showing loss in year 4559 "he overall performance of the L%&'0 also decreasing 5.59 5.56

=overnments pitiable pro>ects also spoiling the publicity 5.5A of the L%&'0 Tota! 1-00

Threats 099ortunities Cea*ness and Stren,th #T0CS Matri/$ "0W& Matri($ simply list the firmEs strengths$ weaknesses$ opportunities$ and threats in bo(es along the top and side of the matri( as indicated on the sample "0W& Matri( provided on the ne(t page. "hese are the same factors you earlier determined +ranked, to be most important in your e(ternal and internal audits. "hen in the four strategy ;uadrants labeled &trength 0pportunities$ Weakness 0pportunities$ &trength "hreats$ and Weakness "hreats$ list specific strategies that would benefit the firm in light of those underlying factors.

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Stren,th 0ne Window service facility at each &ub.*ivision %stablishment of 'omputeri/ed 'ustomer &ervice 'enters in each 'ircle %stablishment of Mobile 'ustomer &ervice to facilitate installments and corrections of the bills 'entral 'hief %(ecutive 'ustomer &ervice 'enter. 3ositioning of Field offices near geographic center of their >urisdiction. co.location of J%# F 10 offices 3rinting of 74 months billing detail on bill. Cea*ness Large time re;uired for processing any pro>ectB>ob 'ommunication system between employees is not sufficient 'ustomer services centers re;uired well trained and loyal staff Lake of loyalty$ consistency and regulatory in the staff Financial statement is showing loss in year 4559 3eople has less trust over company 'ustomers guide ness is not sufficient 'ustomers complaint system is very old and e(ecution on the complaint is very fatigue.

099ortunities 'orporati/ation and commerciali/ation goals as per plan. %stablishment of mobile customer services center at each circle. *istribution system rehabilitation under &ystem Augmentation 3rogram +&A3, for reduction in energy losses. "imely e(ecution of development

S0 Strate,ies present a better way of performing >obs in tune with the established brand And Increase Market shares. "o offer designs solution to the customers. Invest in the augmentation of the new grid station and increase the capability of transmission lines. "o meet the high demand of the

C0 Strate,ies Improve the file processing system so that the implementation of the new planes comes into reality at a shorter time. %(ecute the pilot pro>ects gradually. Increase the ;uality of the communication systems. Arrange periodic training system

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works and L"B " 3roposals under &A3. #ew =rid &tations and augmentationBe(tension of e(isting =rid &tations and "ransmission Lines. %stablishment of 'omputer -illing 'enter at 0kara$ Dasur and &haikhupura . 'onversion of petrol vehicles to '#= 3urchase of new vehicles for field formation.

customers make plans and implement in the shortest possible time periods.

to increase the knowledge and skills of the employees.

Threats &ince L%&'0 is a public organi/ation$ therefore political environments are decreasing the efficiency of the company. &ome other competitors like =%3'0 and M%3'0 have their own power generation system! therefore L%&'0 is dependent on those companies. In future it is e(pected that the market value of the L%&'0 will be decreased. 3olitics in the employees and labor unions are very awful for company =overnments pitiable pro>ects also spoiling the publicity of the L%&'0

ST Strate,ies "o increase lobbying with the government to prevent e(tension of purchase and maintaining level playing field in the segments. "o tie up with the small contractors on business sharing arrangements to prevent price raise. "o be cautions in the event of change of government and process of reforms falling of the tracks. "o check the emergencies and arrange necessary measures for it. Always be aware about the

CT Strate,ies 1educe the dependency on the government policies. "o train the manpower to counter the threats of emergencies$ break downs etc. Increase the accessibilities of the employees. %nhance the market value by getting the long term customers trust and loyalty. Arrange a >ob fit analysis and arrange right person for right >ob.

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"he overall performance of the L%&'0 also decreasing

laborer union agenda etc.

Com9etiti'e )ro(i!e Matri/ .SC0 8.SC0 3.)C0 Cei,ht 4atin, C?Score 4atin, C?Score 4atin, C?Score 5.7@ 5.7? 5.58 5.7? 5.77 5.76 5.56 5.5: 5.59 5.5A 1-00 6 ? ? ? 6 4 ? 6 ? 4 5.?9 5.:@ 5.6@ 5.:@ 5.66 5.4@ 5.74 5.7: 5.64 5.7? 3-"7 ? 6 7 6 6 6 ? ? ? ? 5.@? 5.?4 5.58 5.?4 5.66 5.68 5.74 5.45 5.64 5.49 3-"1 4 6 4 6 6 ? 7 4 6 4 5.64 5.?4 5.79 5.?4 5.66 5.:4 5.56 5.75 5.4? 5.7? "-G0

Com9etiti'e actor 'ost competitiveness Guality of installation 1eputation 1eliability of &upply and installation 'omplaint andlings Management structure Market shares 'ustomer &ervices 'enters and Facilities Maintenance and testing of %;uipments 'ustomer Loyalty Tota!

BC3 3ro+th@Share Matri/

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"he Lahore %lectric &upply 'o. consume large amounts of cash$ but because they have low market shares they do not generate much cash. "he result is a large net cash consumption. "herefore according to the -ostn =rowth &hares Matri( the L%&'0 falls in Guestion Marks. )orter i'e orces Ana!ysis "he porters five forces comprises on the following factors &uppliers power "hreats of &ubstitute -uyers 3ower and -arriers to entry. -ut in the case of L%&'0 the competitors are limited to provide their services in the defined areas of the country. "hey cannot provide their services beyond the limitations. &ince in the *istricts of Lahore Dasur &haiku pura and okara only L%&'0 is responsible for providing the services therefore no other substitute or there is no any new company$ which can provide electric supply.

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Conc!usion "he Lahore %lectric &upply 'o. is a big organi/ation. It provides electricity to the consumers of the *ist. Lahore$ 0kara$ &haikhupura and Dasur. It is performing his >ob very well but certain improvements and developments are re;uired. "his organi/ation has vertical management system. "he top.level management has ample potential to make this company as a superb company. "he middle level and bottom level management is also very hard working$ punctual and geniuses. -ut unfortunately the provision of e;uipments for maintenance purposes$ the governments lengthy planes$ and ine(perienced customer services department is spoiling the image of the company. "he demand of electricity of the consumers must be fulfilled at top priority. #ecessary actions should be taken against the span between the demand and supply. "he response of the employees on the failure of the supply must be enhanced. Following conclusions are described here Increase in 1aw material &low speed of implementation must be eliminated Make e(act estimate of the demand 1educe the political factors in lescos pro>ects and system augmentations.

4ecommendations "he employees must be well trained for customer services issues. "he e(tra e;uipment for maintenance and complaint attendance must be provided to the staff. "he communication gap between senior management and lower technical$ maintenance staff must be improved. "he organi/ational hierarchy Inside the organi/ation must be reduced. "he application processing system must be improved. For complaints and other customer related tasks$ online computeri/ed system should be arranged. "he trust of the customers must be retained. 4e(erences and Sources &sed Website of L%&'0B3%3'0BWA3*A "echnical brushers of L%&'0 3ersonal meetings with different mangers L%&'0 new induction training program booklets
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&tandard 0perating 3rocedural +&03, documents Annual 1eports published by L%&'0 for F) 455@$455A and 4559 "echnical data prepared and collected by L%&'0s library. &trategic management by Mr. &hafi;! copyright by <irtual 2niversity of 3akistan

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