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Lp CNT49H2 Nhm 14

TRNG I HC HNG HI VIT NAM KHOA CNG NGH THNG TIN

BO CO BI TP LN
MN: PHN TCH THI T K H TH!NG " TI: #$N L% KHCH &N HONG H

GIO VI'N HNG ()N: L' TR THNH NH*M TH+C HIN: ,THNH VI'N: ,. NG$/0N AN &1N 2. 3 CNG T$/ N 4. L' V5N &NG

I.

6T V7N " ,. M89 :;9< Ngnh Du Lch l mt ngnh kinh doanh c t rt lu trn th gii.ti cc n c !ht tri"n#ngnh Du Lch !ht tri"n ht $%c mnh m& ' co$lo(i) nhu*n cao 'i $+ h, tr- ./c l+c c0a c1ng ngh2 th1ng tin trong t3 ch%c ' hot .ng.ti n c ta ngnh Du Lich c th" . -c 45m l mt ngnh kinh doanh lu .6i.Nh ng trong nh7ng n8m g9n .:#ngnh Du Lch mi th+c $+ !ht tri"n '; <u: moocung4 nh =nh h >ng c0a no$trong cc l?nh '+c kinh t 4@ hi ng: cng . -c m> rng. Au: nhin 'i2c %ng dBng c1ng ngh2 th1ng tincho ngnh Du Lch c0a n c ta cCn hn ch. Arong DEi c=nh .#'i2c 4: d+ng ch Fng trGnh <u=n lH khch $n cho ngnh Du Lch l '1 cIng c9n thit nhJm nng cao hi2u <u= kinh doanh cKng nh cht l -ng !hBc 'B khch hng. 2. G=>= ?<=@A BC= ?DEF Li ton <u=n lH khch $n .Mt ra :u c9u 4: d+ng mt gi=i !h! c1ng ngh2 th1ng tin kh= thi# !hI h-! '; <u: m1 !ht tri"n ' kh= n8ng .9u t c0a khch $n 'a ' nhN > n c ta . O" gi=i <u:t Di taon$ trn cF $> th+c t# chPng 5m .@ tin hnh kh=o $t ' th+c nghi2m Di ton <u=n lH khch $n ti khch $n Qong Q.

II.

KHO &T TH+C T V G LP (+ N

,. HDH? :IFJ 9KL <@ ?<MFJ <=@F ?H= Rhch $n Qong Q l khch $n hot .ng lu n8m . Au: nhin# cc khu trong c1ng tc <u=n lH ' kinh doanh cCn mang nMng tSnh cht th0 c1ng. T1 hGnh hot .ng c0a h2 thEng . -c m1 t= <ua cc $F .U $au.

2. N<NF OP? QC J=R= S<ES T<U9 S<89 #AV ?WXF< ?<K 9YFJ Z[L ?W\F ]^9 FJ_`= aC 9<;F< :b BI9 FI F<cFJ F<_d9 :=ef ]LA Vi2c l u tr7 hU $F c0a khch hng cKng nh cc th1ng tin c9n thit trong c1ng tc thanh ton .;u . -c tin hnh th0 c1ng DJng $3 $ch ' cc ch%ng t 'i mt $E l -ng ln ' l u tr7 trong nhi;u n8m# chSnh 'G '*: g: ra nhi;u kh kh8n trong c1ng tc <u=n lH# tEn nhi;u th6i gian ' c1ng $%c cho nh7ng ng 6i tr+c ti! .i;u hnh 'i nh7ng Di2n !h! D=o <u=n ' hGnh th%c ki"m tra# ki"m k !h%c t!. Rhi l u tr7 th1ng tin DJng !h Fng !h! tru:;n thEng# nu c $ai $t thG 'i2c $Wa .3i kh kh8n ' $& rt kh1ng ha: nu !h=i $Wa .3i nhi;u l9n. AEn nhn l+c 'G trong m,i khu c9n mt $E ng 6i <u=n lH ' giP! 'i2c. Vi2c .8ng kH thu !hCng 'i mt $E l -ng khch ln .1i khi r 6m r ' mt th6i gian. Rhch $n kh1ng ! dBng 'i2c tin hXc ha ' cc !h Fng ti2n <u=n lH hi2n .i lm gi=m u: tSn c0a khch $n.

Rhch $n kh1ng th" m> rng kinh doanh nu kh1ng <u=ng co ' thu hPt khch hng trong khi 'i2c cnh tranh trong ngnh kinh doanh khch $n ng: cng mnh m&.

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D7 li2u . a ' . -c ki"m tra ' chu[n ha .=m D=o $+ .Png ./n ' chMt ch&. \F $> d7 li2u h2 thEng .9: .0 ' thEng nht <u=n lH hot .ng khch 'o khch $n# $W dBng dch 'B# thanh ton ' khch ra khNi khch $n. \ung c! .9: .0# chSnh 4c cc th1ng tin '; khch $nY $E !hCng# loi !hCng# cc dch 'BZ \ho !h]! t+ .ng ha 'i2c .Mt !hCng th+c hi2n D>i chSnh khch hng th1ng <uan mng ^nt5rn5t# th+c hi2n D>i nhn 'in <ua giao di2n c0a h2 thEng. \ho !h]! khch hng tru: 'n cc th1ng tin '; khch $n th1ng <ua mng ^nt5rn5t linh .ng# nhanh ' chSnh 4c. Q2 thEng to ra cc Do co# !hn tSch '; hot .ng kinh doanh c0a khch $n.

4.2. 9E9 V\A 9oA T<E9 :M= Q>= <@ ?<MFJ f>= Q2 thEng tin c*: ' chSnh 4c# giao di2n than thi2n d_ $W dBng# h2 thEng linh .ng# d7 li2u tru: c*! nhanh. Q2 thEng .=m D=o D=o m*t cho ng 6i $W dBng# .=m D=o ng 6i dIng th+c hi2n .Png !hm 'i ch%c n8ng.

Vi nhng yu cu t ra, chng em la chn cc phng php v c!ng c" # pht tri#n h$ th%ng &c tr'nh ( y tr)ng phn *i +y,

I.

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