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  • TQM - Unit 2

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    Deepa Dhilip
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    This document outlines the key principles of Total Quality Management (TQM), including leadership and commitment from senior management, quality planning, customer focus, employee involvement, continuous process improvement, and supplier partnership. It discusses concepts like quality councils, strategic planning, customer satisfaction, complaints and retention, motivation, teams, recognition, performance appraisal, benefits, Juran Trilogy, PDSA cycles, 5S, Kaizen, partnering, sourcing, selection, rating, and developing relationships with suppliers.

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    TQM

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    TQM_-_Unit_2

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    This document outlines the key principles of Total Quality Management (TQM), including leadership and commitment from senior management, quality planning, customer focus, employee involvement, continuous process improvement, and supplier partnership. It discusses concepts like quality councils, strategic planning, customer satisfaction, complaints and retention, motivation, teams, recognition, performance appraisal, benefits, Juran Trilogy, PDSA cycles, 5S, Kaizen, partnering, sourcing, selection, rating, and developing relationships with suppliers.

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    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
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    6 views1 page

    TQM - Unit 2

    Uploaded by

    Deepa Dhilip
    This document outlines the key principles of Total Quality Management (TQM), including leadership and commitment from senior management, quality planning, customer focus, employee involvement, continuous process improvement, and supplier partnership. It discusses concepts like quality councils, strategic planning, customer satisfaction, complaints and retention, motivation, teams, recognition, performance appraisal, benefits, Juran Trilogy, PDSA cycles, 5S, Kaizen, partnering, sourcing, selection, rating, and developing relationships with suppliers.

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    UNIT 2- TQM PRINCIPLES

    Objective: To Understand Total Management Principles

    Leadership TQM Implementation Process Role of Senior Management Quality Council Quality Planning Strategic Planning Quality Statements Customer satisfaction Customer Perception of Quality Customer Complaints, Service Quality Customer Retention Employee Involvement Motivation, Empowerment, Teams, Recognition and Reward, Performance Appraisal, Benefits

    Continuous Process Improvement Juran Trilogy, PDSA Cycle, 5S, Kaizen Supplier Partnership Partnering, sourcing, Supplier Selection, Supplier Rating, Relationship Development

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