CUSTOMER FORM

(Telephone Service)
Pakistan Telecommunication Company Limited
F o r O f f i c e U s e O n l y

Registration Number.
Customer’s phone Number.
Customer’s Account Number.
D M Y D M Y
Date of Demand Service provisioning by (Tentative date)
Exchange Code

1. Company / Customer’s Name

2. Registration No.
(In case of a company) (Family Number)

3. Customer’s I.D or Passport No.

(Please attach copy)
4. National Tax Number (If applicable)

Category
5. Address (where Telephone is required): House/Flat # Street # Block #
Sector/Society District Post
Mohalla Tehsil Code

City

6. Telephone(s) already Installed / working at the Premises

7. Nearest Phone No. (If “6” above is not applicable)

Category
8. Permanent Address: House/Flat # Street # Block #
Sector/Society District Post
Mohalla Tehsil Code
City

9. References:
Ref A: Ref B:
Name: Name:
N.I.C: N.I.C:
Telephone No. Telephone No.
Address: Address:

10. Type of Connection required: National (NWD) International (IDD) I S D N

11. Digital Features required (Optional) Hot Line Abbreviated Dialing Call Transfer CLI

Call Waiting Don’t Disturb Absent Subscriber VMS

For “procedure & related information” please see overleaf.

Customer’s Signature

Receipt

Name: Registration #

Address: D M Y
Date:

(Official Stamp)
 PROCEDURES AND RELATED INFORMATION

1. Application forms are available at the offices of DE Phones/Telegraph/Customer Service Centers and PTCL web site.
2. Application duly filled up be deposited at any Customer Service Center. Incomplete application may delay the process.
3. Separate applications are required for different addresses.
4. Following documents are required to be attached with the application:

A) INDIVIDUALS B) CORPORATE CUSTOMERS/COMPANIES

i) Ownership / Lease deed i) Ownership / Leased deed
ii) Customer’s I.D or Passport No. ii)
Certificate from Registrar of Firms / Securities & Exchange
(Copy) Commission of Pakistan.
iii) Authority letter of Company to sign Documents.
Note: Fresh documents are not needed if additional telephones are required at the premises already having a phone
in the same name.

5. PRIORITIES:

i) Self-Finance Scheme (SFS).

ii) For availing “Priority” in the following cases, registration/certificate/documentary proof would be required;

Hospitals / Maternity Homes, Doctors, Homeopaths, Hakims, Nurses / Midwives, Engineers, Architects,
Advocates, Red Cross Societies & Clubs, Darul Amman, Software Exporters / I.T. Experts, Air Companies, Shipping
Companies, Chartered Accountants/Auditors, Chamber of Commerce, Share & Stock Brokers, Schools & Colleges,
Cinema Houses, Banks, Accredited Press Correspondents / Journals and Newspapers / Magazines, Recognized Merchants
Associations, S.M.Es (Small Medium Enterprises), Exporters, Important Business Houses, Industrial Units / Residence
established by Overseas Pakistanis, Petrol Pumps and CNG stations, Public Institutions.
Persons paying Rs. 10,000/- or more as annual Income T ax (Individuals) – Rs. 50,000/- per Annum (Companies).

DIGITAL FEATURES / VALUE ADDED SERVICES

CHARGES CHARGES (Per Month)
i) Installation Rs. 1850/- i) All Seven features Rs. 100/-
ii) Shifting Rs. 1000/- ii) Any three features Rs. 60/-
Change of Name/Telephone No. (without
iii) iii) Single feature Rs. 25/-
any time limit but subject to clearance of dues) Rs. 500/-
iv) Voice Messaging Service (VMS) Rs. 50/-
v) Messaging Plus Rs. 75/-
Note:-
vi) Virtual Mail Box Rs. 50/-
i) All above charges are subject to 15%
vii) Calling Line Identification (CLI) Rs. 30/-
General Sales Tax (GST).
(for availing CLI/VMS, simply dial # 111-465-465)
ii) Rs. 20,000/- paid against Self-Finance Scheme
(No activation charges for CLI)
(SFS) are adjustable in the monthly
(No activation charges for VMS for Corporate
Telephone bill.
Customers with bill Rs. +3000/- per month)

In addition Advance free phone, UAN, Premium Rate and other Value Added Services are also available. For further
details please contact Divisional Engineer (Value Added Services) of your city or Manager Marketing, PTCL
Headquarters, Islamabad.

Phone # 111-10-10-10 Fax # 111-19-19-19

More information available on PTCL web site: www. ptcl.com.pk

A) Please insist for code barring which is provided free of cost to safeguard against any misuse.
B) It is your national duty to pay bills on time. For duplicate Telephone Bill, please contact
nearest Customer Service Center (CSC).
C) For any complaint relating to faulty Telephone or delayed / non receipt of Telephone bills please
dial Toll Free Number 0800 – 44544 for which call charges are borne by PTCL. While dialing
Toll Free Number please quote your local “18” complaint number for prompt rectification &
accountability. Service is available from 0830 – 1630 HRS on Monday – Thursday & Saturday.
On Friday 0830 – 1230 HRS.