Scribd Logo
Upload

Welcome to Scribd!

  • Information Technology

    Uploaded by

    Ali Baba
    14 views1 page
    This document outlines the IT system management process, which is owned by the IT Director and involves internal system users as both suppliers and customers, taking in system requests, hardware, and software as inputs and producing repairs, upgrades, new installs, and custom reports as outputs using system administrators, programming staff, outside suppliers, and other resources, with server up time and disaster recovery simulation results used as metrics to measure performance.

    Original Description:

    Information Management

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    PPT, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    This document outlines the IT system management process, which is owned by the IT Director and involves internal system users as both suppliers and customers, taking in system requests, hardware, and software as inputs and producing repairs, upgrades, new installs, and custom reports as outputs using system administrators, programming staff, outside suppliers, and other resources, with server up time and disaster recovery simulation results used as metrics to measure performance.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    14 views1 page

    Information Technology

    Uploaded by

    Ali Baba
    This document outlines the IT system management process, which is owned by the IT Director and involves internal system users as both suppliers and customers, taking in system requests, hardware, and software as inputs and producing repairs, upgrades, new installs, and custom reports as outputs using system administrators, programming staff, outside suppliers, and other resources, with server up time and disaster recovery simulation results used as metrics to measure performance.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Process Detail

    Supplier(s)
    Internal System Users

    Process Owner: IT Director


    Methods:
    Procedure

    Customer(s)
    Internal System Users

    Input(s)
    System Related Requests Hardware Software

    Output(s) Process
    Repairs Upgrades New Installs Custom Reports

    Information Technology

    Resources:
    System Administrator Programming Staff Other Outside Suppliers

    Metrics:
    Server up time Disaster recovery simulation results

    Revised 12-April-2005

    You might also like