WEEK OF AUGUST 6, 2012

Day 1
PRESENATATION
8:oo

Presentation of us What we do Bingo Game

What to do during emergency Who to call for emergency -BREAK 10:00 Values 10:30 Emergency!

8:30

Expectations Whats going to be discuss Company values

9:00

Things that we offer Our Policy History How started

Day 2
8:oo 8:15 8;25

5 min overview Costumer service treatment expectation Difficulty costumer service Reactions

10:15 Over view 10;30 Game 10:50 Closing thanks

8:30 8:40 9:10 9:30 9:45

What to do when losing a costumer Game of customer service Phone training -15 min BreakHow system works