APPENDIX A QMS CORE PROCESS MAP

QUALITY MANAGEMENT SYSTEM MANUAL

CONTINUAL IMPROVEMENT PAYMENT RECEIVED

MANAGEMENT RESPONSIBILITY REVIEWS, PLANS & OBJECTIVES C U S T O M E R R E Q U I R E M E N T S

RESOURCE MANAGEMENT TRAINING & COMPETENCE MEASUREMENT, ANALYSIS & IMPROVEMENT

INTERNAL AUDITS

ORDER INVOICED MANUAL OR EDI

REQUEST FOR QUOTE

COMPLETED QUOTE SUBMITTED TO CUSTOMER

QUOTE ACCEPTED

PPAP PACKAGE SUBMITTED AND APPROVED

ORDER SUBMITTED

FINISHED PRODUCT RECEIVED FROM MEXICO

ORDER SHIPPED TO CUSTOMER

C U S T O M E R S A T I S F A C T I O N

PROCESS RFQ SALES & MARKETING

FINAL DESIGN & PROJECT STARTED ENGINEERING & SALES & MARKETINGPPAP COMPLETION

CREDIT APPLICATION PROCESSED IF NEW ACCOUNT AND CONTRACT REVIEWED BY ACCOUNTING & THEN CUSTOMER SERVICE

QUOTE ENTERED BY SALES SUPPORT &ORDER ENTRY FROM PURCHASE ORDER BY CUSTOMER SERVICE OR I T EDI SHIPPING FILLS ORDER, APPLIES SHIPPING LABELS, LOGS TRACE INFO, AND SELECTS FREIGHT CARRIER PER ROUTING GUIDE, COMPLETES BOL, & DELIVERY NOTE

ENGINEERING TO COMPLETE ENGINEERING QUOTE PROCESS PORTION WITH INPUT FROM MEXICO

MARKETING TO SET UP PART # IN SYSTEM

I S EDI REQUIREMENTS RESOLVED

MEXICO ASSISTS WITH PPAP & MANUFACTURES PRODUCT AFTER PPAP APPROVAL

FREIGHT LINE PICKS UP LOAD AND SIGNS DOCUMENTS

FORECAST OR MANUAL PO FOR MEXICO-ENTERED BY MARKETING I S PROCESS QAD VIA DRP

I S TO CREATE SPECIAL SHIPPING LABELS PER CUSTOMER REQUIREMENTS REC FROM SALES & MKT

I S COMPLETES ASN AND TRANSMITS

POST SALES AND CUSTOMER FEEDBACK