October 18, 2013 James Marshall Customer Service Manager Kitchen Wizard, Inc. 36789 Industrial Blvd.

Houston, TX 77843 Mrs. Joanna Logan Expert Baker 343 Dawn Rd Denton, TX 72582 Dear Ms. Logan, Thank you for the cookies that you have so kindly baked for me. They are very delicious and have brightened my day. We greatly appreciated that you have purchased the 69B Kitchen Wizard mixer from us. Our policy specifies that the blender is unable to be immersed in water or have food enter the motor. Based on these warranty guidelines we are unable to repair or replace your 69B mixer because the warranty is void. However, I will personally send you a coupon for 35% off your next purchase. Our mixers are not made to be immersed in water or to have large amounts of food in the motor. If you have any questions about the mixer please refer to the owners manual that is given with each mixer. We thank you again for being a loyal customer and we will try and help you to our fullest extent. Thank you,

James Marshall Customer Service Manager

Enclosure: 35% off coupon