English Research Report

2E3EA20, 2E'+2"
FNBE JAN 2013 - ENGL 0205 English 2
Group members : Karen Ngiam i! "ing #031352$% &'ua (hi )in #031$0*3% &+ng ,ue- Fen #031$2.3% & Lie/ 0hia Niu #0313331%
Research Report Mini Market English 2 #ENGL 0205% Assignmen4 3

Group members: 'ua (hi )in #031$0*3% +ng ,ue- Fen #031$2.3% Lie/ 0hia Niu #0313331% Karen Ngiam i! "ing #031352$%
Table Content
Content Key Summary Methodology The Mini Market ntroduction to! "oo Seng Mini Market Sap Mini Market Senang Mini Market Comparati%e &nalysis o' (usiness Traits Recommendation &ppendices Re'erence
Pages 1 2 5 #$11
12$1) 1*$15 1#$)1
Key Summary For our English 2 final assignment, we have to form a group ourselves and done a research project about a trading business. My group had decided to do a research on three different mini markets which located at Sungai uloh, !lang and !ajang. " mini market can be defined as a small groceries shop that sells daily needs of humans such as toiletries, food, drinks and more for customers. #he owner of each mini
FNBE JAN 2013 - ENGL 0205 English 2 Group members : Karen Ngiam i! "ing #031352$% &'ua (hi )in #031$0*3% &+ng ,ue- Fen #031$2.3% & Lie/ 0hia Niu #0313331%
markets that we have interviewed run their businesses differently due to some reasons, for instance the period of e$perience. "lso, the prices of the products from three of those mini markets are different either, some are considered as e$pensive whereas some are considered as reasonable. y doing this research report, we can get to know more about how a mini market business is ran. Meanwhile, we may also compare the similarities as well as the differences of three of the mini market we have interviewed.
M+T,-.-/-01 ". %&#E'(%E) "fter discussing with my group members, we plan to make an interview with the owners of the three mini markets that we have chosen which is mini market *oo Seng, mini market Sap and mini market Senang on +, th &ovember 2-+.. #he reason we are doing the interview on a Saturday is because all of us will be more
free during weekends compare to weekdays as everyone of us has different timetable. )e all agree to meet up at / in the morning in front of the library before leaving the campus. efore we start interviewing with the owners of each of the mini markets, we will first introduce ourselves by telling them we are the students from #aylor0s 1niversity and let them know the main purpose of doing the interview is because it is a part of our assignment. "fter getting the permissions from them, only we start the interview by asking them some 2uestions which we have prepared earlier, for instance asking them the founded years of the mini market and so forth. "fter we have ended our interview sessions with the owners of the mini markets, we will fully thank them for being so willing to help in completing our research report and also by spending their precious time providing us the information and details that we need to know during the interviews.
. 'EFE'E&3ES efore we manage to think of the interview 2uestion, we have been search online on read books that refer to how we can interact with the owner. )e also done some research on the mini market history and how it generally runs the business so that we have the brief idea on how to ask the 2uestion that relates to our research. 3. MEE#%&4S
efore we really start doing this group assignment, there will sure be a lot of group meetings in order for us to discuss about the work that has to be done for this assignment. #his assignment is a research project, we have to choose a type of businesses and do a research on it. #hrough meetings, we will be discussing about what type of businesses we want to do a research on and also the location. Every group work re2uire a good leader to run the show. 5uring the meetings, the leader will manage works for each of us to do for this assignment. Moreover, we can e$change the ideas that we have with each of the group members so that there will be no disagreement and conflicts while completing this assignment.
36&371S%6&8 y doing an interview with the owners of the business, we will have the opportunity to know more about the details of how a business is created and the ways they run their businesses, without relying on the information given by the internet as we all know, not all resources that come from the internet are true nowadays. 'eferences are really important as well especially when writing a report as they help to support the statements that are being published. 7ast but not least, having a meeting is really useful
for group assignments. )ithout meeting or planning, time may be wasted and work may not be completed well.
The Mini Market Mini market is the trading business that we had chosen for this research essay. Mini market refers to a small supermarket which re2uires not big volumetric space as
the supermarket. %t usually sells groceries or some daily use product such as rice grain, toothbrush, mops, and more but still their selection of item still limited compare to supermarket. First, before one decided to open a mini market, he or she need to pick a speciali9ation which also known as a niche. %nstead, offer few potential customers products not commonly sold in supermarkets. &e$t, find a location that is near resident0s area or a place where customers can come in to you easily. #hen, they need to try to market their mini market as well to attract the customers. 6ther than that, they need to get opinion from the customer as well to know what their basic need or the brand that customer actually used for daily needs item. %t can help to reduce the cost for importing something that cannot be sold and attract more customers to your store as they came to your shop to buy the stuff they need instead of going to supermarket which located far away from them. Mini market trading business started to introduce in Malaysia during 2-th century, which before that is grocery stores. More people started their mini market business instead of the grocery store because the increase of choices of sales item. #he advantages of a mini market is that it is actually located nearer to the housing area where the customers do not need to went to a further place such as supermarket to buy their daily uses. 6ther than that, their pricing is actually not much difference from the supermarket.
ntroduction to "oo Seng Mini Market
6ne of the mini markets we interview is Mini Market *oo Seng which located in Sungai uloh. #here were actually 2 branches which located at the Sungai uloh but
different area. #here were also had : workers work separately in the two branches. #his business is probably selling groceries and daily uses products. #here were around +-customers per day visit their mini market which included housewives, foreign worker and children. #his business was actually started in +/:; and it was found by #eh !am 7ing. "t first it runs a groceries shop at !uala Selangor, then he open a mini market store during the year of +/<< in Sungai after he open the new branch in Sungai uloh. =e closes the shops in !uala Selangor uloh. 5uring the +//-, he passes his shares
to 4an !uang >ao, a loyal worker which works with him since +/<<. #he business was now running by 4an !uang >ao since +//- and he open another branch at Sungai uloh but different area at the year of 2-+-. #he business had improves and now upgraded into *oo Seng Enterprise. "t first, #eh !am 7ing start this business is to get a new income to survive. =e does not have the knowledge to run the
mini market business but he had the talent. 5uring the +/<<, 4an !uang >ao started working with him and #eh !am 7ing started to teach him how to run this business. =e teaches him how to communicate with the customers, how to promote the product to the customers and how to improve the 2uality of the product sales by make sure every items that the store order were not wrong calculated and the spoiled had to return back to the supplier. 4an !uang >ao also learns few strategies from him where it helps him to improve the business development and compete with the other mini markets. 5uring the time between the years +//- to 2-+., 4an !uang >ao had done a lot of research about how to improve the business of the mini market. 5uring the past : years, he works together with his sons as his sons had learn the knowledge of running a business, they open the new branch in the year 2-+-. %t was a mini market store which consists of two shop lots. #he new branch needs a capital around +--,--- to 2--,--- to run this business. #heir business right now improves day by day and they also deciding to open another branches at a different places at the future. &ow, the two shops were run by his two sons.
ntroduction to Sap Mini Market
#he second mini market we interview is Sap Mini Market. 3urrently they only have one shop which located in andar ukit #inggi !lang. #he mini market has already run the
business for +- years started from 2--.. #here are 2 employees in the shop. #hey sold groceries, daily products and vegetables. #hey also sell cooking gas to the resident. #hey indeed provide services such as delivery of the cooking gas to houses which locates in andar ukit #inggi. #here are around +-- customers will visit his shop a day and basically is in the morning as there is a morning market locates nearby. %t was found by 'enusha, a housewife from a %ndian family. "fter she had collect enough capital, she get helps from her relatives and family to start run this business. She gets the knowledge of running business from her relatives. "t first, everything does not go well till 2--?. #hey faced a lot of challenges such as cannot get enough supplier for the product stocks. ut then, her husband give her support and help her to find
supplier as that time his husband working at the other company where he do not want to
reveal. She started this business because she wants to get another income for the family. 5uring that time, her husband income was not enough to help the family. So she decided to run the mini market business. 5uring the year 2--<, her husband stops his works at the company and start helping in the mini market. #he business becomes a family business as the family members will come and help if they had free time. #hey did decided to open a new branches but they do not have enough capital to start a new branch because the money to rent or buy a shop lot is e$pensive around that area. "dditional, they just runs a small business, so they cannot collect the capital in the short time. #hey had also decide to e$pand the shops but the shops beside them already nught by the others and not willing to sell it to them.
%ntroduction of Mini Market Senang
#his is the Mini Market Senang, which located in Sungai 3hua, !ajang.
6ne of the convenience shops that we have interviewed is @asar Mini Senang. %t is located in a residence area in Sungai 3hua, !ajang. First of all, Mr 7im #iam Siong is the key founder of this convenience shop. Mini Market Senang is started in year +//< and until now 2-+. is already +, years. A#he reason why % started this business is % want to achieve my dream of being a boss,B said Mr 7im. efore he started this business, he worked at a 3hinese medicine shop for +: years. #his is because he wanted to get more e$perience so that he could start this business successfully.
Most of the consumers are from the housing area. #he products that provided are mostly depends on consumer0s needs. #he +,CyearCold convenience shop has over :-- products so that every customer can fulfill their needs. =e also told us that he got a very high return for the past few years. =owever, for these few years, the annual revenue has getting much more lower because there are more competitors such as // Speedmart, !! Mart and MD5%& have borned. #herefore, the only strategy that he could do is providing more services than other convenience shop. : years ago, the strategy of combining herbal shop and convenience shop has finally started. #his strategy has attracted more 3hinese customers because the price of the 3hinese medicines is cheaper compare to othe shops. Mr 7im told us that the business has getting much better after he started this strategy.
3omparative "nalysis of the usinesses0 3ompetitive #raits First, % would like to do some similarities on the three mini markets that we are doing for the research. asically, the three mini markets are doing small
businesses that are also having the same purpose, which is provide services to the customers. #he three mini markets are all located at resident area. "mong their customers, they are the residents around the mini markets. #hey have all races of customers. 6f course, their customers0 backgrounds are all different. #heir main products are mostly groceries and depend on customers0 need. #hey have competitors which are // Speed Mart , Mydin and !! Mart. %n economics, their prices of their products are depending on it. =owever, their pricing decisions for the product strongly affected by the competitors. #here have neither advertisement to advertise their shops nor promotions doing to attract customers. #he problems that they are facing are also the same, which are more shopping malls built around that area that attract all the customers and affect their businesses. %t is difficult to overcome because shopping mall provides discount and promotion. #he Environment of the shopping malls is more attractive and comfortable than their mini markets. %n the differences, among the three mini markets, they have different restock timing. For Mini Market *oo Seng and Mini Market Senang, they restock . months once whereas Mini Market Sap has restock ? months once. y the way, they also have different capital to start this business. Mini Market *oo Seng and Mini Market
Senang used 'M+--, --- to start their businesses but Mini Market Sap had just used 'M;-, --- to start the business. For branch offices and stores, Mini Market *oo Seng has two whereas Mini Market Sap hasn0t had any branch offices or stores now. For Mini Market Senang, they are not having any branch offices or stores currently but still in planning to have at least one branch offices or stores.
Recommendation ". Mini Market *oo Seng #hey actually need to provide some promotions to the customers such as buy two free one or giving discounts to specify product. %t can help to increase the customers and attract more customers to the store. "dditionally, there are more supermarket build around that area such as #esco and Eiant. So, with providing promotion and discounts, they will rather go to mini market instead of going the supermarket because the location of the supermarket which locate 2uite a long distance from their housing area. esides, they can also provide services such as ordering and delivery services to the customers as it was just nearby. "lthough there are few charges on the transportation, but most of the customers will rather chose the delivery service than going the shop themselves because it is a rural area and more foreign worker appear there causes the place become very dangerous. . Mini Market Sap #hey can actually e$pand their shop lots so they can import more selection of sales item to sale to the customers. 3ustomers tend to go to shops where there was more selection of items. esides, some customers tend to buy stuff with the specify brand as they more preferable to use that brand of items. For e$ample, a customer prefers 3olgate toothpaste than 5arlie toothpaste. %f the mini market only sells 5arlie toothpaste, the customer would not came to the mini market. 6ther than that, they can actually organi9e their sales item more neatly or renovate the stores. #he store is old
and dirty if you look to the inside. 3ustomers will not prefer to visit the mini markets which are dirty and the sales item which not organi9e well. %t is very difficult for the customers to find the product they wanted to buy and is uncomfortable for them to look for the item because the place is dirty. #hey can actually clean the store or renovate the store. 7et the customers have more comfortable environment when buying their selection product. 6rgani9e the items well so that is easy for the customers to find the product they wanted to buy. 3. Mini Market Senang Mini Market Senang is located in a residence area. #hey have very high annual revenue each year. #herefore, they should e$pand the business to different state. For e$ample, the owner should start a branch stores in 3heras or Semenyih. % believe that the branch of this shop can be started successfully because the owner of this shop, Mr 7im always provides good services to his customers. esides, they should improve their marketing services. #hey should do some advertising to attract more customers. =owever, the advertisement should focus on selling 3hinese medicines with a lower price instead of advertising on the grocery products. #his is because other grocery shops such as MD5%& has good marketing skills by advertising the products. #hey have been advertising their low price products for a very long time and had attracted many consumers. #hus, Mini Market Senang should not focus on selling low price products.
&ppendices
%nterview + 8 *oo Seng Mini Market +. )hen the business foundedF -Year 1958. 2. )ho are the key foundersF - Teh Kam Ling, which is 87 years old in this year. .. )hat promptedGmotivated the founders to start the businessF -To survived. ome more he learned !rom the "ey !ounders. ?. )hat are your main productsF -#roceries. :. )ho are your customersF -The residents around. ,. =ave you think to e$tend your businessF - $o, cause it%s already e&tend to two sho's !rom one. <. =ow many branch offices G stores do you haveF -Two. ;. rief history of your business and its most recent developmentF C%t was found by #eh !am 7ing. "t the year of +//-, he passes it to his loyal worker which is 4an !uang >ao, which is the boss now. #he recent boss had pass his work to his two sons to continue the trade business. 5uring 2--<, we open a new mini market in atu 2-, Sungai uloh. /. 5o you have many competitorsF )ho are theyF #op . competitors. -Yes. 99 'eed (art , (ydin and KK (art.
+-. #he business constantly facing strong competition from other competitionsF )hat strategies have they used to compete youF - Yes. The mini mar"ets that )ust o'erate around and they are having 'romotion or discount which we don%t really do. ++. =ow much capital is re2uired to start this businessF "ny speciali9ed field of knowledge do you need to run this businessF - *(1++,+++. ,on%t have s'eciali-ed "nowledge. .t%s all a/out e&'eriences. +2. 4enerally, do you feel it is easy or hard to enter this marketF )hyF CYes. .t%s di!!icult. (any 'ro/lems to !ace, li"es com'etitors , 'ricing , income and so on. +.. =ow do you compete with your competitors i.e strategies do you employ to divert customers away from your competitorsF CThe 'ricing /etween them and us. 0e also have many old customers. +?. =ow often do you release a new productF H restock I -,i!!erent 'roducts di!!erent time. 1ut usually 2 months once. +:. "re your pricing decisions strongly affected by your competitorsF CDes.
%nterview28 Mini Market Sap

+. )hen the business foundedF - Year 1998 2. )ho are the key foundersF -(other. *enusha. .. )hat promptedGmotivated the founders to start the businessF -to !ind another )o/ to get new income. ?. )hat are your main productsF -3egeta/le. There are also groceries. :. )ho are your customersF -*esidents around. (ostly .ndian ,. =ave you think to e$tend your businessF -4urrently no. <. =ow many branch offices G stores do you haveF -$o /ranch o!!ices or stores. ;. rief history of your business and its most recent developmentF CMy mom, 'enusha start this business to get new income. My dad at first works at another company. ut then he 2uit his job and starts helping mom in the mini market. )e also have other services such as sell and fetch groceries and gas to resident houses. /. 5o you have many competitorsF )ho are theyF #op . competitors. -Yes. 99 s'eed mart.
+-. #he business constantly facing strong competition from other competitionsF )hat strategies have they used to compete youF -They are selling more choices o! daily su''lies which we don%t have. ++. =ow much capital is re2uired to start this businessF "ny speciali9ed field of knowledge do you need to run this businessF -*(8+,+++. 1e meticulous 'lanning and also need more e&'eriences. +2. 4enerally, do you feel it is easy or hard to enter this marketF )hyF - .t%s easy /ecause we have target customer which is .ndian. +.. =ow do you compete with your competitors i.e strategies do you employ to divert customers away from your competitorsF - elling di!!erent 'roducts with other mini mar"et. +?. =ow often do you release a new productF H restock I - 5 months once. +:. "re your pricing decisions strongly affected by your competitorsF -Yes.
%nterview .8 Mini Market Senang

+. )hen the business foundedF - Year 1988 2. )ho are the key foundersF - Ling 6oh Kuan. 78&-owner o! this mini mar"et9 .. )hat promptedGmotivated the founders to start the businessF -0ant to /e a /oss. ?. )hat are your main productsF -#roceries. :. )ho are your customersF -8veryone. ,. =ave you think to e$tend your businessF -Yes. <. =ow many branch offices G stores do you haveF -$o /ranch o!!ices or stores now /ut soon. .n 'lanning. ;. rief history of your business and its most recent developmentF Cprivate. /. 5o you have many competitorsF )ho are theyF #op . competitors. -99 'eed (art and KK (art
+-. #he business constantly facing strong competition from other competitionsF )hat strategies have they used to compete youF
-Yes. They are selling in chea'er 'rice than us. Their stoc"s are more than us. ++. =ow much capital is re2uired to start this businessF "ny speciali9ed field of knowledge do you need to run this businessF -*( 1++,+++ a/ove. 8&'erience is the only thing to success to run this /usiness. +2. 4enerally, do you feel it is easy or hard to enter this marketF )hyF -.t%s hard /ecause o! the com'etitors are )ust near/y our mini mar"et. +.. =ow do you compete with your competitors i.e strategies do you employ to divert customers away from your competitorsF -Try to in more stoc"s and also try to renovate our stores in modern way. +?. =ow often do you release a new productF HrestockI -2 months once. +:. "re your pricing decisions strongly affected by your competitorsF C Yes.
%nterview Euestions +. )hen the business foundedF

2. )ho are the key foundersF .. )hat promptedGmotivated the founders to start the businessF ?. )hat are your main productsF :. )ho are your customersF ,. =ave you think to e$tend your businessF <. =ow many branch offices G stores do you haveF ;. rief history of your business and its most recent developmentF
/. 5o you have many competitorsF )ho are theyF #op . competitors. +-. #he business constantly facing strong competition from other competitionsF )hat strategies have they used to compete youF ++. =ow much capital is re2uired to start this businessF "ny speciali9ed field of knowledge do you need to run this businessF +2. 4enerally, do you feel it is easy or hard to enter this marketF )hyF +.. =ow do you compete with your competitors i.e strategies do you employ to divert customers away from your competitorsF +?. =ow often do you release a new productF HrestockI +:. "re your pricing decisions strongly affected by your competitorsF
5ee4ing "i4le
56N7"E3
12 N+8 2013 12'5-2'5 L6B2A2
MEETING CALLED BY TYPE OF MEETING FACILITATOR NOTE TAKER TIMEKEEPER ATTENDEES
'ua (hi )in 6n9orma4ion sharing an: 9ee:ba;! 'ua (hi )in an: Karen Ngiam i! "ing +ng ,ue- Fen Lie/ 0hia Niu All
Agen:a 4opi;s
12'5 < 2'5 6NF+25A"6+N 3,A26NG AN= FEE=BA0K '7A (,6 )6N AN= KA2EN NG6A5
DISCUSSION
>ha4 are /e going 4o :o 9or in4er?ie/@ 'repare in4er?ie/ Aues4ions an: also :is4ribu4e /or!s@
CONCLUSION S
>e are :oing mini mar!e4 an: going 4o in4er?ie/ on 1. N+8 2013@
ACTION ITEMS
PERSON RESPONSIBLE
DEADLINE
Fin: 9or mini mar!e4s 'repare 9or Aues4ions +ng ,ue- Fen Lie/ 0hia Niu
Karen Ngiam i! 1$ N+8 "ing an: 'ua (hi )in 2013 +ng ,ue- Fen an: Lie/ 0hia Niu 1$ N+8 2013
OBSERVERS RESOURCE PERSONS SPECIAL NOTES
5ee4ing "i4le
56N7"E3
MEETING CALLED BY TYPE OF MEETING FACILITATOR NOTE TAKER
1B N+8 2013
12'5-2'5
L6B2A2
+ng ,ue- Fen 'roblem sol?ing 'ua (hi )in an: Lie/ 0hia Niu Karen Ngiam i! "ing Group members : Karen Ngiam i! "ing #031352$% &'ua (hi )in #031$0*3% &+ng ,ue- Fen #031$2.3% & Lie/ 0hia Niu #0313331%
TIMEKEEPER ATTENDEES
+ng ,ue- Fen All
Agen:a 4opi;s
1'5-3'5
DISCUSSION
6NF+25A"6+N 3,A26NG AN= FEE=BA0K
'7A (,6 )6N AN= L6E> 0,6A N67
=is4ribu4e /or!s 9or repor4
CONCLUSION S
Ea;h o9 us :o 3 par4@
ACTION ITEMS
PERSON RESPONSIBLE
DEADLINE
+ng ,ue- Fen Lie/ 0hia Niu
5ee4ing "i4le
56N7"E3
MEETING CALLED BY TYPE OF MEETING FACILITATOR NOTE TAKER TIMEKEEPER ATTENDEES
20 N+8 2013
B'5-11'5
L6B2A2
Lie/ 0hia Niu 0ompile 9or repor4 +ng ,ue- Fen an: Karen Ngiam 'ua (hi )in Lie/ 0hia Niu All
Agen:a 4opi;s
B'5-11'5
DISCUSSION
0+5'6LE F+2 2E'+2"
+NG ,7E
FEN AN= KA2EN NG6A5
0he;! e?er-4hing see is i4 o! or no4 an: prin4 4hen bin:
CONCLUSION S
E?er-4hing is o!
ACTION ITEMS
PERSON RESPONSIBLE
DEADLINE
'ua (hi )in Karen Ngiam i! "ing
@hoto *oo Seng Mini Market "ddress8 +., *alan Siakap +, #aman Siakap, ?:<-- ukit 'otan Selangor. 3ontact8 -+<C2.//,<;
"ddress8 22:,22, *alan esar Sasaran, ?:;-- *eram Selangor. 3ontact8 -+<C2.//,<;
Sap Mini Market
Mini Market Senang "ddress8 7ot +/?2G:C<, *alan )an Siew, Sungai 3hua, ?.--- !ajang, Selangor. &umber8 J,-.C;<...<;;
'eference urke, "., K =ussels, S. H2-+.I. =ow 3ompetition Strengthens StartCups. :arvard 1usiness *eview, 91H.I, 2? Edwin @., #. H+/..I. Special discounts and allowances to chain and independent grocery stores. :,p.
#hornbory, 4., K )hite, 3. H2--<I. =6) #6L write reports effectively. ;ccu'ational :ealth, 59H2I, 2-C2+. #uttle, . H2-+.I. #he 4rocery Store May e on %ts 5eath ed. Time.4om, +.

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2E3EA20, 2E'+2"

FNBE JAN 2013 - ENGL 0205 English 2

Research Report Mini Market English 2 #ENGL 0205% Assignmen4 3

FNBE JAN 2013 - ENGL 0205 English 2

12$1) 1*$15 1#$)1

ntroduction to "oo Seng Mini Market

FNBE JAN 2013 - ENGL 0205 English 2

ntroduction to Sap Mini Market

FNBE JAN 2013 - ENGL 0205 English 2

%ntroduction of Mini Market Senang

FNBE JAN 2013 - ENGL 0205 English 2

FNBE JAN 2013 - ENGL 0205 English 2

FNBE JAN 2013 - ENGL 0205 English 2

FNBE JAN 2013 - ENGL 0205 English 2

%nterview28 Mini Market Sap

FNBE JAN 2013 - ENGL 0205 English 2

%nterview .8 Mini Market Senang

%nterview Euestions +. )hen the business foundedF

FNBE JAN 2013 - ENGL 0205 English 2

MEETING CALLED BY TYPE OF MEETING FACILITATOR NOTE TAKER TIMEKEEPER ATTENDEES

OBSERVERS RESOURCE PERSONS SPECIAL NOTES

FNBE JAN 2013 - ENGL 0205 English 2

FNBE JAN 2013 - ENGL 0205 English 2

+ng ,ue- Fen All

6NF+25A"6+N 3,A26NG AN= FEE=BA0K

'7A (,6 )6N AN= L6E> 0,6A N67

=is4ribu4e /or!s 9or repor4

OBSERVERS RESOURCE PERSONS SPECIAL NOTES

+ng ,ue- Fen Lie/ 0hia Niu

FNBE JAN 2013 - ENGL 0205 English 2

FNBE JAN 2013 - ENGL 0205 English 2

0+5'6LE F+2 2E'+2"

FEN AN= KA2EN NG6A5

0he;! e?er-4hing see is i4 o! or no4 an: prin4 4hen bin:

OBSERVERS RESOURCE PERSONS SPECIAL NOTES

'ua (hi )in Karen Ngiam i! "ing

FNBE JAN 2013 - ENGL 0205 English 2

FNBE JAN 2013 - ENGL 0205 English 2

FNBE JAN 2013 - ENGL 0205 English 2

Sap Mini Market

FNBE JAN 2013 - ENGL 0205 English 2

FNBE JAN 2013 - ENGL 0205 English 2

FNBE JAN 2013 - ENGL 0205 English 2

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