To: Tellers From: IT Department Subject: Technology Issues Resolved Date: October 8, 2013

Due to our recent problems concerning bounced checks the IT Department has conducted an audit and fixed the bounced checks issue. The underlying issue was the consolidate/merge icon being too small to be seen clearly. The software has been updated with changes to ensure this issue will not happen again. In order to correct this software glitch the IT Department has enlarged the icon and ensured that it pops up at the appropriate time in the process. As a direct cause of the consolidate/merge icon not being visible, the reconciliation steps were, at times, completed out of order. For the process to be done correctly please follow the steps below: 1) Close 2) Register 3) Consolidate/Merge 4) Post

With these new software changes we are confident there will be fewer bounced checks and a smoother process for everyone involved (fingers crossed). The IT Department appreciates all the support and patience and is working to make sure the work only gets easier. If there are any thoughts, questions, or concerns with the new software updates please contact the IT Department.

Thank you for your patience, Colby Branstine