To: Rick and Kim Hart From: Axel Geirsson Subject: (Re) H2O Pro-TechT Raingears poor performance

Dear Mr. Collins, In your previous email you have stated that the jacket you purchased from us didnt work as well as you would like it to. We understand your problem with the jacket. We would really appreciate if you could bring the jacket in for our staff to look at. We will figure out the problem and let you know why the product wasnt useful. We kindly accept your request of returning the product. We sincerely apologize for the product not working the way it should have. Sincerely, Axel Geirsson