Applied For: IT Service Desk

Chandra Rekha Jaiswal

Current Address:723 Kapasera Border Near Appu Ghar E-Mail:chandrarekha456@gmail.com Mob:8802035481

Profile: 3 Years Polytechnic Diploma in computer science. I am a workaholic person and would like to reach the zenith of success in life.

Values & Believes: I believe that dedication, determination, discipline, sincerity, hard work, loyalty are the key words for success.

Key Knowledge

Knowledge of Desktop management, Vendor Coordination, Engineer Coordination, etc.

Work Experience (Feb 2012 to Till Date) eVision Infotech Pvt Ltd is leading Services Provider. Company Provide AMC Services to the Government and Others IT/Non IT Companies Designation: IT Service Desk Client: Bill Desk India Pvt Ltd Responsibility: As a Service Desk Manage 275+ Desktop, Laptop & Printer related Hardware and Software issue with Different Vendors product like HP, Dell and Compaq. Customer complaints by logging Call via Phone & Mails with assigned Priorities and Followed end to end process to close the Call. Prioritizing and follow up of the call till closure. Updated customers/ users on the progress of the tickets and closed the tickets with user confirmation. Co-ordinate with the Engineers to get the problem resolved up to customer satisfaction. Troubleshooting: Desktop, Laptop Hardware, Windows Related Issues Issue, Shared Printer and Network related issues. Knowledge In: Installation of Windows XP pro, Windows Vista and Windows 7, Printer setting and Configuration. In Mailing MS Outlook, Outlook Express Configuration, Backup and Restore Process.

Technical Skill: Knowledge of Desktop / Network Hardware Components Installation, Up gradation and Troubleshooting. Work on Experience of Windows XP & Windows 7/ 8 Installation, Customization and Troubleshooting in Different Vendors Product (Desktop / Laptop). Installation & configuration of LAN Network in Windows Environment (Win XP, VISTA and Win7 Etc.) Fault finding & trouble shooting of Monitor, SMPS, and Mother Board. Installation of various software, Application and Utilities. Cabling & crimping for systems, hubs, switches & routers Network devices- Repeater, Hub, and Switches & Routers etc.

AcademicProfile: Course/class

College/School Azmet College of Engineering & Technology Womens College Kishanganj Girl High School

University/Board S.B.T.E Patna

3 Years Polytechnic Diploma (Computer Science) 12th 10th

Year Passed 2012

% or Grade 65

B.S.E.B Patna B.S.E.B Patna

2009 2006

65 52

Professional Training Training Coverage: CCNA Business skills training Group discussion skills, communication skills, self-assertiveness skills. My Strengths: Positive Thinking Time Punctual. Leading by example Hobbies and Extra Curricular Activities Listen to music when I am getting bored with my work. Internet Surfing. Personal Information: Fathers Name: Date of Birth: Marital Status: Languages known:

Mr. Rajeshwar Prasad Jaisawal 15th -05- 1991 Unmarried English, Hindi

I hereby declare that all statements made in this application are true and complete to the best of my knowledge. Date:

Place: New Delhi

(Chandra Rekha Jaiswal)