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Slow Computer Troubleshooting Guide

The document provides a checklist for technicians to use to troubleshoot slow hardware issues, with steps like checking computer specifications, asking the user about when and where the computer is slow, reviewing the event viewer for errors, recreating the user profile if slow at logon, and considering repairing or reinstalling software if issues coincide with recent changes. It directs technicians to a flowchart on page two for a sample workflow to address issues that may require reimaging or replacing the computer.

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buiqn
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185 views2 pages

Slow Computer Troubleshooting Guide

The document provides a checklist for technicians to use to troubleshoot slow hardware issues, with steps like checking computer specifications, asking the user about when and where the computer is slow, reviewing the event viewer for errors, recreating the user profile if slow at logon, and considering repairing or reinstalling software if issues coincide with recent changes. It directs technicians to a flowchart on page two for a sample workflow to address issues that may require reimaging or replacing the computer.

Uploaded by

buiqn
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Slow Hardware Issues

IMPORTANT INFORMATION
Use this checklist to check a machine for issues that might require a reimage or replacement. See flowchart on page two for a sample workflow.

CHECKLIST
Check the specifications of the computer (for reference) Consider RAM upgrade if 1 ! or less Ask the user a"out when the computer is slow (logging# specific application# specific time# etc) Check the e$ent $iewer for an% warnings or errors that might indicate a pro"lem or coincide with the time of the slowness Slow at logon& Recreate user profile. Run a disk defragment if needed. Recent software changes or installations& Repair or Reinstall if local. 'f the application is network "ased# consider escalation to appropriate group.

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