Cassandra Cooper

RELEVANT EXPERIENCE Hostess/Waitress Greeted guests and sat them at tables or in waiting areas Provided guests with menus Assigned patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seating Spoke with patrons to ensure satisfaction with food and service and to respond to complaints Answered telephone calls and responded to inquiries and transferred calls Maintained contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed Inspected dining and serving areas to ensure cleanliness and proper setup Informed patrons of establishment specialties and features Inspected restroom for cleanliness and availability of supplies and cleaned restrooms when necessary Cashier/Stocker Answered customers' questions and advised customers on merchandise selection Itemized and totaled customer merchandise selection at checkout counter, using cash register, and accepted cash or charge card for purchases Inventoried and examined merchandise to identify items to be reordered Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise Received, opened, unpacked, and issued sales floor merchandise Cleaned display cases, shelves, and aisles Ride Operator Provided information about facilities, entertainment options, and rules and regulations Directed patrons to rides, seats, or attractions Monitored activities to ensure adherence to rules and safety procedures, and arranged for the removal of unruly patrons Cleaned sporting equipment, vehicles, rides, booths, facilities, and grounds Kept informed of shut-down and emergency evacuation procedures Operated and explained the use of mechanical riding devices or other automatic equipment in amusement parks EMPLOYMENT HISTORY Hostess, IHOP Waitress, Shoney Cashier/ Stocker, Blockbuster Video Ride Operator, Great America EDUCATION RESA 3 / SPOKES Program- Job Readiness & Workplace Academics National Customer Service Certificate I & II National Career Readiness Certificate Bronze Level April 2008 July 2008 April 2007 - December 2007 January 2000 - June 2000 May 1998 - October 1998 December 2013- Present