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4. exception handling 11.

sequences

14.pragma 15.SCHEMA and DATABASE SESSION and USER Privileges to users Use of Synonym Use of Role Connecting from one Database to Other using DB_LINKs DBA_DB_LINK table

1. 2. 3. 4. 5. 6. 7.

What is ITIL ? What is an Incident ? what is the purpose of Incident Management ? What is Problem ? what is the purpose of Problem Management ? What is Service Request ? What is Change Request ? When an Incident qualifies for a Problem ? Examples of Incidents and Service Requests ?

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