http://www.ebusinessforum.

gr

3

:

23 2007
( )
. 56, ,
:
o

, ,

100 ,

14

, . , :
1. , . . ,
2. , ,

3. , (.. 407/80) , Rapporteur

4. , . , Rapporteur

5. , e-, OTEnet
6. , ,
7. , , ..
8. , . .
9. , . . , http://www.hci.gr/
10. ,
11.
12. - , ,
13. ,
14. ,

....
rapporteurs ,
,
.
, , ,
, 2007.

...
,
. . ,
,
, . , .
( ) ,
,
, ,
. , :
o

e-business .

e-business .

e-business .

. ,
. . eBusiness
Forum,
,
,
. , , .
( )
,
. .
.

eBusiness
. , :
o

(Jakob
Nielsen's Alertbox, August 19, 2001)1.

, 13 46%
(Usability by Design.COM, eBusiness survey, March 2002)2.

, . (
1), . :
o

H
40% (Gartner, 1998)

50%

B2C sites 60%

(Forrester and Jupiter, 2000)

1
2

http://www.useit.com/alertbox/20010819.html
http://www.usability.uk.com/resources_surveys.htm

50%
(Forrester, 2000)

AT&T 2,5 . $

o /
o ,

o
o
o
o

o
o
o

o
o ,

o
o

o
( , , ,
.)
1
, .
. .
. , , :
o

,
,
.

, 7 , 2007
-, . E. Law (, Zurich),
11 PCI 2007 (18-20

2007,

Human-Computer

Interaction:

usability,

quality

and

good

practices of designing interactive systems and products. , :

o

,
UK Usability Professionals Association3

, . ,
,
. ,
, .. Business-to-business, e-Commerce, games,
, , , ,
, . , .
,
, ,
, . ,
. ,

online .
, (4
8 ) ,
.
, . ,
.
,
,
,
.
,
.
slot machines ,
. . , ,
, () , ,

http://www.upassoc.org/

 () , . ,
, .
.
, .
.
,
.
. ,
ISO 9126 (evaluation of software),

A set of attributes that bear on the effort needed for use, and on the individual

assessment of such use, by a stated or implied set of users.

, Nielsen,
ISO 9126. ,
,
. , ,

, . . YouTube4
. .
. ,
,
. ,
, .
. ,
, .. ,
, , . ,
.
, ,
.
, .
,
, . ,
,
4

http://www.youtube.com/

 ,
.
. 5. .
,
. . ,
20% , 80%
. . .
,
.
, .
.
,
,
. (.
), (. , ),
(. ), eBusiness Forum, .., , , . (. ).
. (
Massachusetts

Institute

of

Technology6),

7 2007), . ,
(.. , ),
(.. ), (
.. ). . -
, .

,
, .
, , :
o

- (7 , 2007)7
MAUSE. ,
. ,
. , .

5
6
7

http://www.syzefxis.gov.gr/
http://web.mit.edu/
http://cosy.ted.unipi.gr/usability_ebusiness/

11 PCI 2007 (1820 2007, ) Human-Computer Interaction: usability, quality and good
practices of designing interactive systems and products

HCI Conference ( 2008)

, OTE Academy)
o

(
)

e-Business Forum
,
2007.
,
()
(Rapporteurs)