Leadership and Organizational Behavior

Personality
Nitin Lahoti

Personality, Values, & Attitude of Ms. Chanda Kochhar

Leadership and Organizational Behavior and Assignment 1

Introduction:

Personality does not mean that a person has charm, positive attitude towards life or a smiling
face. According to Gordan Allport, Personality is defined as “the dynamic organization within
the individual of those psychological systems that determine his unique adjustments to the
environment”. (Robbins, Judge, & Sanghi, 2007) In other words, personality is the sum of ways
in which an individual reacts to and interacts with others and the measurable traits that a person
exhibits. Measuring a personality is the result of heredity or of environment. Heredity refers to
the factors like physical stature, facial attractiveness, gender, temperament, muscle composition
and reflexes, energy level, and bio-rhythms. These are the characteristics that are generally
considered. Personality traits include exhibited characteristics like shy, aggressive, submissive,
lazy, ambitious, loyal and timid. There are two significant personality traits. They are Myers-
Briggs Type Indicator (MBTI®) and The Big Five Model. (Robbins, Judge, & Sanghi, 2007)

Values represent the basic conviction that how to conduct or end state of existence is personally
or socially preferable to an opposite or conserve mode of conduct or end state of existence.
Values contain a judgmental element in which they carry individual’s ideas such as what is right,
good. The two attributes of values are content and intensity. Content attribute says that a mode of
conduct is important. Intensity attribute specifies how important it is. A person’s value system is
obtained by ranking an individual’s values in terms of intensity. Every individual has a hierarchy
of values that leads to a value system. Values are classified as terminal and instrumental values.
(Robbins, Judge, & Sanghi, 2007)

Attitudes are the evaluative statements that could be favorable or unfavorable concerning
objects, people, or events. There are three components of attitudes. They are cognitive
component, affective component, and behavioral component. The major job attitudes are job
satisfaction, job involvement, psychological empowerment, organizational commitment,
perceived organizational support, and employee engagement. (Robbins, Judge, & Sanghi, 2007)

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Leadership and Organizational Behavior and Assignment 1

Industry Sector:

The banking sector has a history of over 200 years. The sector is witnessing the qualitative and
quantitative changes from the times of Bank of Bengal (1806). This was before the pre-
independence period and the key players were Credit Lyonnais, Allahabad Bank, Punjab
National Bank (PNB), and Bank of India. Initially all the banks in India were private banks. The
major banks namely Banks of Bengal, Bank of Bombay, and Bank of Madras have merged to
form Imperial Bank of India in the year 1921. In 1935, the Reserve of India (RBI) was
established and it took over the responsibilities of central banking from the Imperial Bank of
India and transferring the commercial banking function completely to IBI. After the declaration
of the first-five year plan in 1955 the Imperial Bank of India was transformed into State Bank of
India (SBI). (“Naukrihub”, n.d.)

On 19th July, 1969 the major banks in India were nationalized. Then the Government of India
issued an ordinance and it nationalized 14 largest commercial banks of India like Punjab
National Bank (PNB), Central Bank of India and etc. Here onwards the public sector banks took
up leading role in the banking structure. In 1994, the RBI issued a policy of liberalization to
license limited of private banks, which is known as New Generation Tech-Savvy Banks. The first
private bank after liberalization was Global Trust Bank which later merged with Oriental Bank of
Commerce. The first bank to receive an ‘in principle’ approval from the RBI to set up in the
private sector was Housing Development Finance Corporation Ltd. (HDFC) and it still exists.

The present private banks in India are ICICI Banks, ING Vyasa, Jammu & Kashmir Bank, Kotak
Mahindra Bank, SBI Commercial and etc. Today most of the banks in the Indian cities have
networked as well as the Internet banking facility. The main winners in this race are ICICI,
HDFC, UTI Bank, Bank of Punjab. (“Naukrihub”, n.d.)

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Leadership and Organizational Behavior and Assignment 1

About the Personality:

The personality I have chosen is Chanda D Kochhar, CEO and Managing Director of the ICICI
Bank Ltd.

Chanda Kochhar was born on 17th November, 1961 in Jodhpur, Rajasthan. She completed her
Bachelor of Arts Degree from Jai Hind College, Mumbai. For pursuing her Masters Degree in
Management Studies she joined the Jamanlal Bajaj Institute of Management Studies.

After her masters she joined the ICICI as a management trainee in 1984. After a hard work of
nine years, she got selected as a part of core team to set the ICICI bank. In 1994 she got
promotion as Assistant General Manager and in 1996 as Deputy General Manager and in 1998
was promoted as General Manager with the role of handling relationships of top 200 clients of
the ICICI bank. She got promoted as Executive Director heading the retail business in ICICI
bank in April 2001 and in April 2006 she became the Deputy Managing Director of ICICI bank.
After that in October 2007 she was appointed as a Joint Managing Director and CFO leading the
Corporate Centre. Chanda Kochhar was also the spokesperson for ICICI bank. Apart from these
her responsibilities also included global treasury, principal investments & trading, risk
management and legal functions and also for the day-to-day guidance and the administrative
matters relating to compliance and internal audit functions. (Profit NDTV, 2008)

Under Kochhar’s leadership ICICI bank won the “Best Retail Bank of India” award from 2001 to
2005. She also was

• Ranked 25th in the Fortune list of Most Powerful Women in Business, 2008.

• Featured in the list of 25 most powerful women leaders in Business Today, 2008.

• Selected as “Rising Star Award” for Global Awards 2006 by the Retail Banker
International.

• Selected as Retail Banker of the year 2004 (Asia-Pacific region) by the Asian Banker
from amongst prominent retail bankers in the Asia Pacific region.

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Leadership and Organizational Behavior and Assignment 1

Analysis and Justification of the personality:

I think that the Big Five Model of personality dimensions fits Ms. Chanda Kochhar. Extroversion
is being friendly, outgoing, and confident. Agreeableness matches to her nature that she is a CEO
and MD of ICICI Bank; she is good-natured, cooperative, and trusting because if she not
agreeable ICICI wouldn’t come to such a big position. The other indicator of Kochhar is
conscientiousness, for the reason that if she would not be responsible, dependable, persistent, and
organized the ICICI bank won’t come to the highest position and she could not get the
promotions and grown to a stage of CEO and MD. Kochhar’s emotional stability is at a very high
level because she is self-confident and secured under stress. She is also open to experience i.e.
curious to know new things and also imaginative. (Robbins, Judge, & Sanghi, 2007)

Attitudes are the evaluative statements. Kochhar’s attitude towards was like she had job
satisfaction i.e. she was satisfied on the work she was doing and if she were not like that she
wouldn’t grow in her career. Also had great job involvement due to which she achieved a lot for
the organization and for herself. And she had organizational commitment because she joined the
ICICI as a management trainee and now she is the CEO and MD of the organization.

Values influence the attitude and behavior of a person. Kochhar’s was hard working and aspiring,
open-minded, capable of handling difficult situations, responsible i.e. for the growth of the
organization, and intelligent.

Conclusion:

To sum up about Ms. Chanda Kochhar she as a personality has extroversion, agreeable,
conscientiousness, emotionally stable and open to new things. Her attitudes and values are at a
high level because of this she had a good career.

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Leadership and Organizational Behavior and Assignment 1

References:

Business Week, [2009]. Retrieved on July 14th, 2009 from Website:

http://investing.businessweek.com/research/stocks/people/person.asp?personId=1128655&ric=IC
BK.BO

ICICI Bank, [n.d.], Retrieved on July 14th, 2009 from

Website:
http://www.icicibank.com/pfsuser/aboutus/newsroom/executivebio/ckochcharresume.htm

Money Control, [n.d.], Retrieved on July 14th, 2099 from

Website: http://www.moneycontrol.com/biography/Chanda_Kochhar/416

Naukrihub, [n.d]. Retrieved on July 14th, 2009 from

Website: http://www.naukrihub.com/india/banking-insurance/

Profit NDTV, [n.d.], Retrieved on July 14th, 2009 from

Website:http://profit.ndtv.com/2008/12/19104803/Chanda-Kochhar-Career-biograp.html

The Indian, [2008]. Retrieved on July 14th, 2009 from

Website: http://www.thaindian.com/newsportal/business/chanda-kochar-is-icici-banks-new-
chief-executive-lead_100132865.html

Robbins, S. P., Judge, T.A, Sanghi, S., (2007), Organizational Behavior, 12th Edition, Pearson
India Pvt Ltd

VCCircle, [n.d.], Retrieved on July 14th, 2009 from

Website: http://www.vccircle.com/500/news/just-in-icici-bank-appoints-chanda-kochhar-as-ceo

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