No.F.50-2/2003-NM Government of India Ministry of Culture National Museum Janpath, New Delhi-110011. ECONSTE 2D AD» To REGIE 20 (4d CUstonclosuat ) [= 3 MAR 2009 Sub: Quotation calling for Annual Maintenance Contract of LAN connectivity- reg. Sir, Quotations are invited for Comprehensive Annual maintenance Contract in respect of Local Area Network connectivity in the National Museum, Janpath, New Delhi as per the details given in Annexure -A. 2. The sealed quotations may be submitted in sealed envelop superscribed as “Quotations for Comprehensive Annual Maintenance Contract of LAN Connectivity” and addressed to the Administrative Officer, National Museum, Janpath, New Delhi so as to reach the undersigned by 03.00 PM on or before 28.03,2009, Last date of submission of the quotation may also be mentioned, on the envelope containing the quotaton. 3. The contract shall be on a comprehensive maintenance service basis and no extra charges for any general wear and tear/spare parts etc. shall be payable by the National Museum. During the currency of the contract period it will be the responsibility of the Company/Firm to keep the equipments in perfect working order. 4. The repair works will have to be carried out at the location of the equipment except in the exceptional circumstances where the equipment may be required to be taken out for repair in workshop of the firm. In such cases the standby arrangement shall have to be made by the Company/Firm at its own cost and in no way the working of the office concerned should be held up for want of any standby arrangements. 5. The payments towards Comprehensive Annual Maintenance Contract shall be made in four installments each at the end of three months/each quarter on production of satisfaction reports from the concerned users, 6. The Company/Firm shall make its own arrangements for software/drivers etc, required for maintaining the computers and printers. he Company/Firm shall undertake to discharge all its obligations nder Contract/Agreement in good workmanship manner and in no10. ii) iii) iv) case, any equipment should remain idle for want of repairs or drivers for more than two working days after receiving complaints lodged by the user at the Service Centre. In case any equipment is down for want of spare parts, the Company/Firm will have to furnish an undertaking duly attested by the user and the parts may be replaced in five working days otherwise the Company/Firm shall immediately refund the total maintenance charges for the corresponding period along with the interest at the rate of 18% per annum. If the complaint is lodged at the late hours of the day the same may be attended to on the following working day. The Company/Firm should have a minimum of four years experience in Networking/Hardware Sales/Annual Maintenance Contract field. The firms are required to prove their competence for undertaking the job in question and shall, therefore, furnish their standing and goodwill through a certificate/documentary proof of having served different Ministries/Departments with their complete address and telephone number alongwith, PAN, Sale Tax Registration Number and Certificate, CST Number and Balance Sheet of Three Years. List of present contract with Government Departments may also be enclosed with the quotations. The firm should have at least three good experienced (minimum four year in h/w) and well-mannered service engineers who. will attend the complaint in the National Museum. The technical and financial terms & conditions of AMC shall be as follows: TECHNICAL TERMS & CONDITIONS The Company/Firm should have an experience for over 03 years in the trade with maintenance business (service business). The Company/Firm must be registered with the Registrar of Companies ~and with Delhi Sales Tax Department for Works Contract Tax and Service Tax. The Company/Firm must have at least 03 years experience in doing hardware sales/maintenance work for Government Ministries/Departments. Performance certificates from at least two such existing clients must be attached. The firm must have also expertise to provide maintenance of various computers and its peripherals of various brands/make especially digital computers, IBM/HP, Laptop, etc. FINANCIAL TERMS & CONDITIONS The rate may be quoted on comprehensive basis for the Local Area Networking in the separate sealed cover. The firms meeting the above financial terms & conditions only should apply in the proforma at Annexure-A in a sealed cover. The11. ii) iii) iv) 12. 13. firm who fails to fulfil any of the above conditions will be disqualified. The other terms & conditions for awarding the AMC shall be as below: ‘The Firm/Company shall provide their engineer on all working days from 10,00 AM to 5:15 PM including holidays (Saturday /Sunday), if needed. The engineers should be equipped with Mobile phones to ensure their availability. An amount of Rs.100/- per day will be deducted from AMC payable, if any service engineer remains absent/leave on without providing substitute. The contract will be valid for a period of one year from the date of award of contract. The rates quoted shall remain in force for the full period of the contract. No demand for revision of rates on any account shall be entertained during the contract period. It shall be open to the National Museum to extend the terms of the agreement on the same terms & conditions for a further period, if necessary. The necessary support for maintaining virus free computer environment in the National Museum. A Firm/Company black listed by any Govt. office will not eligible to participate in this quotation The National Museum reserves the right to select or reject any or all quotations without assigning any reasons whatsoever. The Firm/Company have to deposit Rs.1,00,000/- as Earnest Money after awarding the work of said AMC. Yours faithfylly, (Surendra Thakur) Administrative Officer SPECIFICATIONS: 01. 02. 03. 05. LAN NODES ‘60 NOS. SERVER INTEL PENTIUM IV 2.8 GHZ 01 NO. 512 MB RAM 80 GB HDD HP LASER JET 1160 01 NO. 01 KVA UPS: 01 NO. MS SERVER 2003 01 NO. Bea (Surendra thakur) Administrative Officer