A LIVE PROJECT ON

SERVICES PROVIDED BY INDIAN AVIATION INDUSTRY(INDIAN AIRLINES Vs JET AIRWAYS)

SUBMITTED

BY:

SUBMITTED TO:

RAMSI CHAVDA BIRLA ENROLLNO:7NBGD015

MR.CHETAN

This is to certify that the LIVE project report is submitted by, RAMSI CHAVDA i fu!fi!!me t of project of Master of "usi ess Admi istratio #$STsemester% of I&C 'A&DHI&A'AR is ori(i a! ) bo afide *or+ carried out by hIM

,acu!ty, I&C 'a dhi a(ar Mr. CHETA& "IRLA DATE 1 234$542556 -LACE1 I&C,'a dhi a(ar

-ri cipa!, I&C

MR./A0SHAL M0LA&I

True !ear i ( is bor out of e7perie ce ) obser8atio ) I a!so + o* that is a a!ter ati8e to o* e7perie ce to !ear to a y *ith defi ite 9uestio ) a s*ers as a part of comp!etio to the M.".A. I hope that this prese tatio *i!! be fou d usefu! to a!! co cer ho*e8er I be!ie8e that there is o e d of + o*!ed(e ) the !ear i ( process cha (e from time to time.

The successfu! comp!etio of this report cou!d ot ha8e bee possib!e *ith out, the co:operatio a d support of my professor a d a!so my co!!e(e. I for*ard my (ratitude to respected pri cip!e of the IC,AI Mr.
/A0SHAL M0LA&I ) I a!so e7te d my tha +s to my -rof. CHETA&

"IRLA for hIS 8a!uab!e 'uida ce a d co:operatio ma+i ( of this report.

duri ( the

About Air lines Industry

The first commercial flight in India was made on February 18, 1911, when a French pilot Monseigneur Piguet flew airmails from Allahabad to aini, co!ering a distance of about 1" #m in as many minutes$

Tata %er!ices became Tata Airlines and then Air&India and spread its wings as Air&India International$ The domestic a!iation scene, howe!er, was chaotic$ 'hen the American Tenth Air Force in India disposed of its planes at throwaway prices, 11 domestic airlines sprang up, scrambling for traffic that could sustain only two or three$ In 19(), the go!ernment nationali*ed the airlines, merged them, and created Indian Airlines$ For the ne+t ,( years -./ Tata remained the chairman of Air&India and a director on the board of Indian Airlines$ After -./ left, !oracious unions mushroomed, spawned on the por# barrel 0obs created by politicians$ In 1999, A&I had 1"" employees per plane2 today it has 313 whereas other airlines ha!e )("$

For many years in India air tra!el was percei!ed to be an elitist acti!ity$ This !iew arose from the 4Mahara0ah5 syndrome where, due to the prohibiti!e cost of air tra!el, the only people who could afford it were the rich and powerful$

In recent years, howe!er, this image of 6i!il A!iation has undergone a change and a!iation is now !iewed in a different light & as an essential lin# not only for international tra!el and trade but also for pro!iding connecti!ity to different parts of the country$ A!iation is, by its !ery nature, a critical part of the infrastructure of the country and has important ramifications for the de!elopment of tourism and trade, the opening up of inaccessible areas of the country and for pro!iding stimulus to business acti!ity and economic growth$

7ntil less than a decade ago, all aspects of a!iation were firmly controlled by the 8o!ernment$ In the early fifties, all airlines operating in the country were merged into either Indian Airlines or Air India and, by !irtue of the Air 6orporations Act, 19()2 this monopoly was perpetuated for the ne+t forty years$ The /irectorate 8eneral of 6i!il A!iation controlled e!ery aspect of flying including granting flying licenses, pilots, certifying aircrafts for flight and issuing all rules and procedures go!erning Indian airports and airspace$ Finally, the Airports Authority of India was entrusted with the

responsibility of managing all national and international air ports and administering e!ery aspect of air transport operation through the Air Traffic 6ontrol$ 'ith the opening up of the Indian economy in the early ineties, a!iation saw some important changes$ Most importantly, the Air 6orporation Act was repealed to end the monopoly of the public sector and pri!ate airlines were reintroduced$

The first commercial flight in India was made on February 18, 1911, when a French pilot Monseigneur Piguet flew airmails from Allahabad to aini, co!ering a distance of about 1" #m in as many minutes$

Tata %er!ices became Tata Airlines and then Air&India and spread its wings as Air&India International$ The domestic a!iation scene, howe!er, was chaotic$ 'hen the American Tenth Air Force in India disposed of its planes at throwaway prices, 11 domestic airlines sprang up, scrambling for traffic that could sustain only two or three$ In 19(), the go!ernment nationali*ed the airlines, merged them, and created Indian Airlines$ For the ne+t ,( years -./ Tata remained the chairman of Air&India and a director on the board of Indian Airlines$ After -./ left, !oracious unions mushroomed, spawned on the por# barrel 0obs created by politicians$ In 1999, A&I had 1"" employees per plane2 today it has 313 whereas other airlines ha!e )("$

For many years in India air tra!el was percei!ed to be an elitist acti!ity$ This !iew arose from the 4Mahara0ah5 syndrome where, due to the prohibiti!e cost of air tra!el, the only people who could afford it were the rich and powerful$

In recent years, howe!er, this image of 6i!il A!iation has undergone a change and a!iation is now !iewed in a different light & as an essential lin# not only for international tra!el and trade but also for pro!iding connecti!ity to different parts of the country$ A!iation is, by its !ery nature, a critical part of the infrastructure of the country and has important ramifications for the de!elopment of tourism and trade, the opening up of inaccessible areas of the country and for pro!iding stimulus to business acti!ity and economic growth$

7ntil less than a decade ago, all aspects of a!iation were firmly controlled by the 8o!ernment$ In the early fifties, all airlines operating in the country were merged into either Indian Airlines or Air India and, by !irtue of the Air 6orporations Act, 19()2 this monopoly was perpetuated for the ne+t forty years$ The /irectorate 8eneral of 6i!il A!iation controlled e!ery aspect of flying including granting flying licenses, pilots, certifying aircrafts for flight and issuing all rules and procedures go!erning Indian airports and airspace$ Finally, the Airports Authority of India was entrusted with the responsibility of managing all national and international air ports and administering e!ery aspect of air transport operation through the Air Traffic 6ontrol$ 'ith the opening

up of the Indian economy in the early ineties, a!iation saw some important changes$ Most importantly, the Air 6orporation Act was repealed to end the monopoly of the public sector and pri!ate airlines were reintroduced$

Sufficient kn !"e#$e %&ee ent&' S (e in#ust&ies (suc) *s fin*nci*" se&+ice in#ust&ies *n# (*n' *$&icu"tu&*" in#ust&ies) see( t *,,& -i(*te t)e P.c (,etiti+e st&uctu&e ne*&"' en u$) t)*t t)e&e is "itt"e # u/t t)*t t)e P. c (,etiti+e t)e &' c*n /e *,,"ie# t t)e(0 A fe! in#ust&ies *&e e1u*""' c"e*&"' e-ce,ti ns t !)ic) t)e P.c (,etiti+e t)e &' c*nn t /e *,,"ie#2 ( n , "ies3 !)ic) !e stu#ie# in t)e "*st c)*,te&0 T)e&e see( t /e * c nsi#e&*/"e nu(/e& f in#ust&ies t)*t # n4t c"e*&"' fit eit)e& e-t&e(e0 T)e #iscussi n f t)ese c*ses in t)e 56784s *n# 56984s "e# t * c"*ssific*ti n f in#ust&ies *n# (*&kets int f u& (*: & t',es2 ;Pe&fect C (,etiti n; < n , "' O"i$ , "' < n , "istic c (,etiti n We n ! nee# t s*' !)*t !e c*n */ ut t)e "*st t! f t)ese t',es0 ;O"i$ , "'; *n# ;< n , "istic C (,etiti n; *&e ften "u(,e# t $et)e& *s ;I(,e&fect C (,etiti n0; We *n*"'=e t)e & "e f i(,e&fect c (,etiti n in e-,"*inin$ t)e &e"*ti ns)i, /et!een te(, &*&' su&$es in t&*#e.+ "u(es *n# t)e "e+e" f c ,e&*ti n in t&*#e , "ic' t)*t c*n /e sust*ine# /et!een c unt&ies in * &e,e*te# $*(e f&*(e! &k0 I(,e&fect"' c (,etiti+e (*&kets *&e c)*&*cte&i=e# /' * (*&k.u, !)ic) is t)e !e#$e /et!een e1ui"i/&iu( ,&ice *n# t)e (*&$in*" c st f ,& #ucti n0 A/sent # (estic , "ic' t "s3 $*ins f& (

,& tecti nist , "icies *&e s) !n t #e,en# , siti+e"' n t)e si=e f t)e (*&k.u, in t)e # (estic i(, &t.c (,etin$ sect &3 !)ic) is in *##iti n t t)e c n+enti n*" te&(s. f.t&*#e &e"*te# /enefits0 A te(, &*&' su&$e in t&*#e.+ "u(e #ue t * su,,"'.si#e s) ck " !e&s t)e in#ust&' (*&k.u, (*kin$ ,& tecti nist , "icies "ess #esi&*/"e0 T)is c unte&s t)e inc&e*se in t)e te&(s. f.t&*#e &e"*te# /enefits #ue t )i$)e& t&*#e.+ "u(e0 T)e net effect f t)ese t! c (,etin$ f &ces #ete&(ines !)et)e& ,e&i #s f */n &(*""' )i$) t&*#e.+ "u(es fe*tu&e ( &e & "ess c ,e&*ti n *" n$ t)e e1ui"i/&iu( ,*t) f t)e &e,e*te# $*(e0 We i#entif' si(,"e c n#iti ns #istin$uis)in$ /et!een t)ese t! utc (es t)e&e/' est*/"is)in$ t)e ,*tte&n f ;(*n*$e# t&*#e; un#e& i(,e&fect c (,etiti n0 A s)*&, #istincti n is #&*!n /et!een #e(*n# si#e *n# su,,"' si#e s) cks0 We su$$est * si(,"e $ene&*"i=*ti n f t)e &esu"ts t t)e& f &(s >

Jet Ai& !*'s

In May 1913, aresh 8oyal founded -etair 9Pri!ate: ;imited with the ob0ecti!e of pro!iding %ales and Mar#eting representation to foreign airlines in India$

In 1991, as part of the ongoing di!ersification programme of his business acti!ities, aresh 8oyal too# ad!antage of the opening of the Indian economy and the enunciation of the <pen %#ies Policy by the 8o!ernment of India, to set up -et Airways 9India: Pri!ate ;imited, for the operation of scheduled air ser!ices on domestic sectors in India$ -et Airways has emerged as India=s largest pri!ate domestic airline and has been acclaimed by fre>uent tra!ellers as the most preferred carrier offering the highest >uality of comfort, courtesy and standards of in flight and ground ser!ice and reliability of operations$ It currently has a mar#et share of 3?$1@ per cent and operates a fleet of Aoeing and AT.1,&("" turbo&prop aircraft$ -et Airways has been !oted India=s =Aest /omestic Airline= consecuti!ely and won se!eral national and international awards, including the =Mar#et /e!elopment Award= for ,""1 awarded by Air Transport 'orld$

Jet Airways

IATA 9W Founded

ICAO JAI 5669

C*""si$n JET AIRWAYS

Hubs

C)*t&*,*ti S)i+*:i Inte&n*ti n*" Ai&, &t In#i&* ?*n#)i Inte&n*ti n*" Ai&, &t B&usse"s Inte&n*ti n*" Ai&, &t

Focus cities Frequent flyer pro ra! Fleet si"e #estinations $o!pany slo an Headquarters %ey people

C)enn*i @ "k*t* B*n$*" &e Jet P&i+i"e$e A7(BCD &#e&s) CC D (estic D Inte&n*ti n*" T)e J ' f %"'in$ <u(/*i N*&es) ? '*"3 f un#e& *n# c)*i&(*n

In#i*nAi&"ines
Indian Airlines was founded in 19()$ Today, together with its fully owned subsidiary Alliance Air, it is one of the largest regional airline systems in Asia with a fleet of ?, aircraft93 wide bodied Airbus A)""s, 31 fly&by&wire Airbus A),"s, 11 Aoeing 1)1s, , /ornier /&,,8 aircraft and 3 AT.&3,:$ It has many firsts to its credit, including introduction of the wide&bodied A)"" aircraft on the domestic networ#, the fly&by&wire A),", /omestic %huttle %er!ice, 'al#&in Flights and Fle+i&fares$ The airlines networ# spans from Buwait in the west to %ingapore in the Cast and co!ers 1( destinations & (1 within India and ," abroad$ The Indian Airlines international networ# co!ers Buwait, <man, 7AC, Datar and Aahrain in 'est Asia, Thailand, %ingapore, Eangon and Malaysia in %outh Cast Asia and Pa#istan, epal, Aangladesh, Myanmar, %ri ;an#a and Maldi!es in the %outh Asian sub&continent$ Indian Airlines is presently fully owned by the 8o!ernment of India and has total staff strength of around 18(?, employees$ Its annual turno!er, together with that of its subsidiary Alliance Air, is well o!er .s$3""" crores 9around 7%F 1 billion:$ Indian Airlines flight operations centre around its four main hubs& the main metro cities of /elhi, Mumbai, 6alcutta and 6hennai$ Together with its subsidiary Alliance Air, Indian Airlines carries a total of o!er 1$( million passengers annually