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  • CB Complain Daily Report 01-04-13

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    jayesh mehta
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    The document appears to be a log of service requests related to Berger Paints dispensers. It includes 11 entries listing the complaint ID, 3rd party ID, dealer name, complaint log date and time, status, closing date and time, remarks, customer ID, ticket number, dealer/organization details, contact details, and help desk activity details including the request log, problem/solution, reported date, and web reach time.

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    The document appears to be a log of service requests related to Berger Paints dispensers. It includes 11 entries listing the complaint ID, 3rd party ID, dealer name, complaint log date and time, status, closing date and time, remarks, customer ID, ticket number, dealer/organization details, contact details, and help desk activity details including the request log, problem/solution, reported date, and web reach time.

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    Attribution Non-Commercial (BY-NC)
    Download as XLS, PDF, TXT or read online from Scribd
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    10 views8 pages

    CB Complain Daily Report 01-04-13

    Uploaded by

    jayesh mehta
    The document appears to be a log of service requests related to Berger Paints dispensers. It includes 11 entries listing the complaint ID, 3rd party ID, dealer name, complaint log date and time, status, closing date and time, remarks, customer ID, ticket number, dealer/organization details, contact details, and help desk activity details including the request log, problem/solution, reported date, and web reach time.

    Copyright:

    Attribution Non-Commercial (BY-NC)
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    of 8

    Srl No.

    1 2 3 4 5 6 7 8 9 10 11

    Bookng ID 88454

    Complaint ID

    3rd Party ID AGS000000503445 AGS000000511098

    Dealer name KOHINOOR PAINTS & HARDWARE MART

    3524 89316 81035 88601 1183 89189 195 83418 83339 83421

    21608 21691 21699 21708 21709 21712 21715 21730 21736 21678 21671

    MAKHDUM CEMENT,MODASA 2600308289 LAXMINARAYAN PAINT, TANKARA AGS000000512879 SHREE AMBICA CORP., RANIP AGS000000511427 YAMUNAJI TRADERS AGS000000511463 NAVRANG COLOURS, DWARKA AGS000000511429 Satyanam Trading PVT. Ltd. AGS000000511980 AMBICA TRADERS, RANIP AGS000000512386 ULTRATECH / ANAR SALES, MODASA AGS000000508720 JAY SHREERAM ELE & H/W, SILAVASSA 2600308290 shree avdhoot rang bhandar, unjha

    Complaint log date & time

    Status

    Closing Date & time

    28.03.2013 19:25 01.04.2013 10:31 01.04.2013 11:10 01.04.2013 11:45 01.04.2013 11:52 01.04.2013 11:56 01.04.2013 12:05 01.04.2013 14:30 01.04.2013 15:59 30.30.2013 18:36 30.03.2013 15:45

    Spares required(Mthr Board- OLD TYPE)Pending for PCB Dispensing not done Attended by 02.04.2013 PC hanging problem S/w PROBLEM / PENDING Attended by 02.04.2013 Closed closed Abnormal Sound Is dispenser S/w PROBLEM / PENDING Attended by 02.04.2013 S/w PROBLEM / PENDING Attended by 02.04.2013 Lifter Problem / Pending Attended by 02.04.2013 To be Atteded by 01.04.2013 Pending CD Rom not worked/ pending

    Remarks

    Customer Case Site ID+ ID Ticket Number*+

    Dealer/Organiztion

    Site Address

    8607 8628 8603 8652 8654

    67527 84707 68227 69336 82287

    AGS000000315855 AGS000000316929 AGS000000316939 AGS000000319440 AGS000000319617

    UTTAM COLORBANK PRITI PAINTS NILESH J. PATEL KOHINOOR PAINTS & HARDWARE MART R K TRADERS

    ADISHIV COMPLEX,NR.GIDC, ADISHIV ORNATE 3-C TATA SCH, TAL - DIST - N 2ND FLOOR, HANS ASHIRWAD,, DUM PARMESHWAR SHOPING CENTRE,B/ 33/MUNICIPAL MARKET, G D ROAD,

    City

    Area/RO/DO Region Asset TypeCustomer Company Serial Number+ Model Name Status*

    RAJKOT Surat Surat Ahmedabad Vishnagar

    Gujarat Gujarat Gujarat Gujarat GUJARAT

    West West West West West

    DISPENSER Berger Paints DISPENSER Berger Paints DISPENSER Berger Paints DISPENSER Berger Paints DISPENSER Berger Paints

    2570-107842 2570-100465 BT-12 2570-86137 BT-12

    Open Open Closed Open Open

    Contact Name* Phone Number* Dealer /Custodian Custodian Name Phone LocationType Number

    TAT Region Manager Area Manager Engineer

    BERGER-CMS 0 Mr. 1.8E+10 Mr. 1.8E+10 BERGER-CMS 0 BERGER-CMS 0

    Mr Paresh bhai 9824265057 DATTA BHAI 9375922529 NILESH BHAI 9879584506 LOCAL Mr. Subhashbhai 9426001353 Mehta LOCAL MR.RAJUBHAI 9427682799 PATEL UPCOUNTRY

    48 24 8 48

    VinayakManurkar ShashankVyas RameshDodiya VinayakManurkar ShashankVyas sunil patil VinayakManurkar ShashankVyas sunil patil VinayakManurkar ShashankVyas JigarKadia VINAYAK MANURKAR SHASHANK Mayank VYAS Sathwara

    HelpDesk Activity Request Log / Problem Solution* Details* Create Date

    Reported Date*

    Web_Reach time

    1/21/2013 9:13:58 BELT SNAPPING AM satnam.takhar PROB 21-01-2013 Call logged 09:13:58 by berger 21-01-2013 via mail 09:13:57 1/21/2013 9:23:47 AM satnam.takhar Call forwarded 1/21/2013 2:32:44 Dispenser PM not ashish.chavan working 21-01-2013 Call logged 14:32:44 by BERGER-CMS 21-01-2013 via14:29:00 mail. 1/21/2013 2:40:38 PM sudhir.shinde call forwa 1/21/2013 2:39:28 Colorant PM not replaced ashish.chavan dispensing nossel 21-01-2013 Call valve logged &14:39:28 valve by BERGER-CMS setting 21-01-2013 done via14:32:00 mail. 1/21/2013 2:40:47 PM sudhir.shinde call forwa 1/22/2013 12:09:43 Dispenser PM not satnam.takhar working 22-01-2013 Call logged 12:09:42 by berger 22-01-2013 via mail 12:08:57 1/22/2013 12:28:14 PM nitin.shriyan Call forwarded 1/22/2013 12:52:35 Dispenser PM not satnam.takhar working 22-01-2013 Call logged 12:52:35 by berger 22-01-2013 via mail 12:52:15 1/22/2013 12:56:31 PM nitin.shriyan Call forwarded

    Closed Date*

    21-01-2013 17:00:00

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