Quality of Service of Telecommunication services in the UAE (2009-2011)

Introduction
In July 2010, the Quality of Service (QoS) indicators related to telecommunication services in the UAE were published for the first time. Publication of such information enables consumers in the UAE to make more informed choices for their telecommunication services based on quality metrics as well as price. This report is being updated to include data from 2009-2011. The data herein is specific for Etisalat and du. It is categorised in Fixed Line Telephony, Mobile Voice, Broadband Internet, Dial up Internet and Call Centre Services. This report is based on data submitted by Etisalat and du under the TRAs Regulatory Policy on Quality of Service. The TRA has consulted on this Policy and worked closely with Licensees to ensure the correctness and comparability of the data. Currently the majority of the QoS indicators are non technical, and include matters such as order delivery time, number of faults, repair time and queue time. The TRA wishes to thank Etisalat and du for their respective contributions to this report through the supply of QoS data and their ongoing cooperation and coordination with the TRA.

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Disclaimer
The TRA has compiled this report based on information received from the industry. While this report and the information contained herein is, to the best knowledge of the TRA, free from error, the TRA does not make any representations or warranties, either express or implied, as to the accuracy of the information. Furthermore, the TRA is not liable for any inaccuracies, errors or omissions in the information contained in this document or any harm that may be incurred in reliance thereon.

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Quality of Service data

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Quality of Service data

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