Lesson 1: Taking a reservation over the phone

Play Theme: Rising Sun

Fade Under
:
Eng:

English for Tourism

Theme Up and Under.

Theme up then under..

L1:

Eng: Lesson One: Taking a reservation over the phone.

good morning, good afternoon good evening

Yes
...
Leo (cheerful young man): Hi, Im Leo.
L1:

Mona : Hi, Im Mona White.

L1:

Jack Webber

Jack (congenial, older man): Hi, Im Jack Webber.

L1:

(LOBBY NOISE HEARD)

(SOUND OF SWITCHBOARD BUZZ)

Leo: Plaza Hotel, good morning. Leo speaking.

Mona: Ah yes, Id like to book two rooms for myself and my father.
Could you tell me the cost of a single room per night?
Leo: Certainly. A single room is 120 dollars American, per night.
Mona: Fine.
Leo: And when would you like the rooms?
Mona: From the 25th to the 28th of September.
Leo: Arriving the 25th of September and leaving on the 28th? Three nights?
Mona: Thats right.
Leo: Just a minute please.
(SOUND OF TAPPING ON COMPUTER KEYBOARD)
L1:

Leo: Plaza Hotel, good morning. Leo speaking.

..

L1:

(SOUND OF CHIME)
L1:

Good morning

Good afternoon

Good evening

Good night

Good morning (PAUSE)

L1:

Leo: Plaza Hotel, good morning. Leo speaking.

(SOUND OF CHIME)
L1:

Leo speaking

speaking

Leo: Leo speaking (PAUSE)
Mona: Mona speaking (PAUSE)
Jack: Jack Webber speaking (PAUSE)

L1:

Mona: Ah yes, Id like to book two rooms for myself and my father.
L1:

Mona: Could you tell me the cost of a single room per night?
L1:

Leo: Certainly. A single room is $120 dollars American, per night.

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(SOUND OF CHIME)
L1:

Leo: Certainly.
L1:

Certainly yes

Eng: Certainly (PAUSE)

(SOUND OF CHIME)
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Sir Mr

Madam Ms

(PAUSE)

Eng: Certainly, sir. (PAUSE)

Certainly, Mr Webber. (PAUSE)
Certainly, madam. (PAUSE)
Certainly, Ms White. (PAUSE)
L1:

Leo: And when would you like the rooms?

L1:

Mona: From the 25th to the 28th of September.

L1:

Leo: Arriving the 25th of September and leaving on the 28th? Three
nights?
L1:

Mona: Thats right.

L1:

Leo: Just a minute please.

L1:

(SOUND OF CHIME)

L1:

July second
(PAUSE)

the second of July

Eng: The second of July (PAUSE)

Eng:

July second (PAUSE)

MUSICAL INTERLUDE
(DURING INTERLUDE):

L1:

(CONTINUE MUSIC)
L1:

Eng: Lesson 1 Taking a reservation over the phone.

L1:

Leo: Just a minute please.

(SOUND OF TAPPING ON COMPUTER KEYBOARD)
Yes, we have rooms available then. You require two single rooms?
Mona: Yes, thank you.
Leo: Can I have your name please?
Mona: My name is Mona White.
Leo. And your fathers name, Ms White?
Mona. Jack Webber
Leo: Could you spell the surname please?
Mona: Sure. W-E-double B-E-R.
Leo: Double P for Papa?
Mona: No, double B for Bravo
(SOUND OF CHIME)
L1:

Leo:

Just a minute please.

L1:

L1:

Eng: Just a minute please. (PAUSE)

Just a minute please. (PAUSE)

L1:

Leo: Yes, we have rooms available then. You require two single rooms?
L1:

Mona: Yes, thank you.

L1:

Leo: Can I have your name please?

L1:

Mona: My name is Mona White.

L1:

Leo. And your fathers name, Ms White?

L1:

(SOUND OF CHIME)
L1:

Doctor Professor

sir madam mr mrs

Ms

Eng: Certainly, Mr Webber. (PAUSE)

Certainly, Doctor Brown. (PAUSE)

Mrs

Certainly, Ms White. (PAUSE)

Certainly, Professor Black. (PAUSE)
Certainly, Mrs Green. (PAUSE)
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Mona: Jack Webber

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Leo: Could you spell the surname please?

L1:

Mona: Sure. W-E-double B-E-R.

L1:

W-E-double B-E-R

Leo: Double-P for Papa?

L1:

Double-P Papa?

Mona: No, double B for Bravo

L1:

double B Bravo

(SOUND OF CHIME)
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p b f

Eng: A for Alfa. (PAUSE)

B for Bravo. (PAUSE)

C for Charlie. (PAUSE)
D for Delta. PAUSE)
E for Echo. (PAUSE)
F for Foxtrot. (PAUSE)
G for Golf. (PAUSE)
H for Hotel. (PAUSE)
I for India. (PAUSE)
J for Juliet. (PAUSE)
K for Kilo. (PAUSE)
L for Lima. (PAUSE)
M for Mike. (PAUSE)
N for November. (PAUSE)
O for Oscar. (PAUSE)
P for Papa. (PAUSE)
Q for Quebec. (PAUSE)
R for Romeo. (PAUSE)
S for Sierra. (PAUSE)
T for Tango. (PAUSE)
U for Uniform. (PAUSE)
V for Victor. (PAUSE)
W for Whiskey. (PAUSE)

X for X-ray. (PAUSE)

Y for Yankee. (PAUSE)
Z for Zulu. (PAUSE)

L1:

Eng: Would you like two nights

or would you like three?
Certainly
Certainly
Just a minute please.

Eng: Would you like two nights

or would you like three?
Certainly
Certainly
Just a minute please.
L1:

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