NEW CENTURY HEALTH CLINIC

1. ". +. /.

Review the office organization chart you re are! for New Century. Li#t the in!ivi!ua$# you wou$! $i%e to interview !uring the #y#te&# ana$y#i# ha#e. ' Anita !aven ort( )u#an *iffor!( To& Ca a$etti( Li#a )ung ,re are a $i#t of o-.ective# for each of the interview# you wi$$ con!uct. ,re are a $i#t of # ecific 0ue#tion# for each of the interview# you wi$$ con!uct. 1or Anita 2aven ort3 ' ' ' ' ' ' ' ' ' ' What %in! of #y#te& !oe# New Century have4 I# the current har!ware an! #oftware can #u ort thi# #y#te&4 Wi$$ the new #y#te& re0uire training for u#er#4 If #o( what %in! of training4 Wi$$ the #y#te& -e a-$e to han!$e future tran#action vo$u&e an! c$inic growth4 What i# roce!ure for entering !ata of a new atient4 What i# roce!ure for entering !ata of the atient# who ha# no $onger in #ervice4 What i# the roce## for contro$$ing the recor!# of atient# each ti&e they vi#it4 What i# the roce## for -i$$ing in#urance co& anie#4 What i# the roce## for -i$$ing to atient#4 What i# the roce## for contro$$ing the -i$$# in which the in#urance co& anie# refu#e to ay or they are atient5# re# on#i-i$ity4

1or )u#an *iffor!3

1or To& Ca a$etti3

1or Li#a )ung3 ' ' ' 8. <. =. What i# the roce## for #che!u$ing atient#4 How i# #he notifie! of a new atient5# recor!#4 What i# the roce## for contro$$ing the a&ount of atient#5 6 ay er vi#it74

Con!uct the interview#. 9:ne o##i-i$ity i# through ro$e' $aying.; ,re are a written #u&&ary of the infor&ation gaine! fro& each of the interview#. 2e#ign a 0ue#tionnaire that wi$$ go to a #a& $e of New Century atient# to fin! out if they

were #ati#fie! with the current in#urance an! #che!u$ing roce!ure#. Your 0ue#tionnaire #hou$! fo$$ow the #ugge#tion# $earne!. A$#o( !eci!e what #a& $ing &etho! you wi$$ u#e an! e> $ain the rea#on for your choice. ?ue#tionnaire3 ' ' ' ' ' 1or the $a#t #i> &onth#( how often you vi#it New Century Hea$th C$inic4 2o you have any ro-$e&# with &a%ing an a !e#cri-e the ro-$e&3 2o you have any ro-$e&# with the -i$$ing4 9 ; Ye# 9 ; No. If ye#( $ea#e !e#cri-e the ro-$e&3 Are you #ati#fie! with New Century Hea$th C$inic overa$$ #ervice4 9 ; )ati#fie! 9 ; )$ight$y #ati#fie! 9 ; Un#ati#fie! What can New Century Hea$th C$inic !o to i& rove their #ervice4 If you have any #ugge#tion# or co&&ent#( $ea#e write in the # ace rovi!e!. oint&ent4 9 ; Ye# 9 ; No. If ye#( $ea#e