1 Chapter 1 P31 1.

How are business communications affected by the emergence of global competition, flattened management hierarchies, and expanded team-based management? !efine communication and explain its most critical factor. "!escribe the fi#e steps in the process of communication. $%ame fi#e specific ways in which you can personally reduce barriers in your communication. &. 'hat are the ad#antages of oral, face-to-face communication? 1(. !escribe three directions in which communication flows within organi)ations and what barriers can obstruct each. 1 . !iscuss fi#e thin*ing traps that bloc* ethical beha#ior. 1". 'hen faced with a difficult ethical decision, what +uestions should you as* yourself? Chapter ( P$, 1. 'hat is the difference between cogniti#e and affecti#e conflict? 3. 'hy can di#erse teams be more effecti#e than homogeneous teams? -. 'hat is the best way to set team deadlines when time is short to complete a pro.ect? $. /n completing a team-written report, should all team members wor* together to write the report? 'hy or why not? 1,. !escribe the four elements in the listening process. 11. !efine non#erbal communication 1 . 'hat is the ideal si)e for a problem-sol#ing meeting and who should be in#ited? 1 Page 1,- CH0P123 324/2'5 1. 'hy is it increasingly important for businesspeople to de#elop multicultural communication s*ills? !escribe fi#e ma.or dimensions of culture. $. 'hat is a stereotype? 6i#e original examples. &. %ame three processes that are effecti#e in achie#ing competence in dealing with non#erbal messages in other cultures. 1(. 'hat is the foreign corrupt practices act? 1 P13& 1. %ame three ways in which business writing differs from other writing. (. !escribe the components in each stage of the 3-x-3 writing process. . 'hy should you 7profile8 your audience before composing a message? ". 'hat is empathy, and how does it apply to business writing? $. 'hat is gender-biased language? 6i#e examples. 1 . 'hat four information areas generate the most lawsuits? 1 P1-9 ",-,1, P1&". (,3,&,11