QUESTIONNAIRE (For the Pension House Manager / Staff)

Directions: Please put a check inside the box that corresponds to your answer. 1. Do you use the manual system in your transaction? Yes No

2. Has your current system been reliable in room reservation of Arbilla Pension House? Yes No

3. Is your current system fast and accurate in calculating the customer payable? Yes No

4. Does your system save time, cost and effort? Yes 5. Do you have back up files? Yes No No

6. Do you use other devices in recording your customers data? Yes No

7. Is there a chance that there is misunderstanding between you and your customers during the process? Yes No

8. Are you familiar with online room reservation system? Yes No

9. Do you think that an online room reservation system is helpful to your business in room reservation? Yes No

10. Are you willing to use our proposed online room reservation system? Yes No