Layout:

1. Letterhead Senders address, e.g. company name & address or personal address Your ref: AB/CD Our ref: JN/KL 1 April 2002 April 1, 2002 Company name + address Dear ..

2. References

3. Date

4. Inside Address 5. Salutation 6. Subject line 7. Message

underlined or in capitals introduction/purpose/reference details future action close (1 blank line between paragraphs) Yours faithfully Yours sincerely

8. Complimentary close -

9. Company name 10. Signature 11. Senders/authors name 12. Senders position/function 13. Encl: 14. cc Enclosures carbon copy