Letter of Transmittal

January 31, 2014

ABM Siddique Assistant Professor Department of Business Administration World University of Bangladesh Dhanmondi, Dhaka-1205

Subject: A case study of Dutch Bangla Bank Limited perspective on Mobile Banking Dear Sir, I am very pleased to inform you that I have prepared my case study of Dutch Bangla Bank Limited perspective on Mobile Banking for the course of Management Information System. I would like to thank for your guidance and care to prepare this study. Enthusiastically hope that you would be kind enough to approve this study.

Sincerely Yours

Amrito Kumar Kundu ID No. WUB 01/09/25/985 Roll No. 1666 Batch: 52th Program: MBA World University of Bangladesh

Executive Summary
Importance of banking system in a country is increasing day by day. It is quite impossible for any country to develop in industrial and commercial sector without sound banking system in modern economic era. Mobile Banking is one of the significant functions of the bank. It plays a vital role in overall economy of the country. Bank collects information from numerous sources relating to cost and revenue from Customer Management. Globalization of national economies has given a boost to international trade. The seller and the buyer in an international trading transaction must agree for a product or its quality, price etc. enter into a sales contract, spelling out precisely shipping and delivery details, terms of payment, required documentation and other related issues including dispute settlement procedure and legal framework available. The major objectives of this study is to describe the Mobile banking system of Dutch Bangla bank limited, measurement the employee behavior and performance, determine the wide range of services, and evaluate the banking performances of these banks. To do this case study I have collected necessary information from primary and secondary sources. This case study has been prepared to fulfill the requirement for Management Information System (MIS) courses. The case study covers organizational aspects of Dutch-Bangla Bank Limited and a report title Mobile Banking (Banking in your Hand).

ii