ELECTRONIC ARTS SOFTWARE END USER LICENSE AGREEMENT FOR ORIGIN APPLICATION AND RELATED SERVICES (FORMERLY CALLED

THE EA DOWNLOAD MANAGER) This End User License Agreement (License) is an agreement between you and Electronic Arts Inc, its subsidiaries and affiliates ( EA )! This License go"erns your use of this a##lication and all related software, documentation, and u#dates and u#grades that re#lace or su##lement the a##lication and are not distributed with a se#arate license (together, the A##lication)! This A##lication is licensed to you free of charge! $ou do not own the A##lication! %y installing or using the A##lication, you consent to be bound by this License! &ections '!( and ) below describe the data EA may collect and use in the course of #ro"iding ser"ices and su##ort to you in connection with the A##lication! Sectio !" #e$o%" &e'c(i#e' )o*( O(i+i ,(i-.c) 'etti +' . & /o% t/e) .00ect t/e &i'c$o'*(e o0 )o*( i 0o(1.tio %it/i t/i' A,,$ic.tio . & o O(i+i 'e(-ice' i t/e 1o#i$e e -i(o 1e t2 Sectio 34" #e$o%" (e5*i(e' .$$ &i',*te' t/.t c. ot #e i 0o(1.$$) (e'o$-e& #et%ee *' to #e '*#1itte& to #i &i + .(#it(.tio o . i &i-i&*.$ #.'i'2 If you do not agree to any #ortion of this License, do not install or use the A##lication! 32 Lice 'e G(. t . & Te(1' o0 U'e! A2 G(. t2 EA grants you a #ersonal, limited, non*e+clusi"e license to install and use the A##lication for your #ersonal, noncommercial use solely as set forth in this License and any accom#anying documentation! $our ac,uired rights are sub-ect to your com#liance with this License! Any commercial use is #rohibited! $ou are e+#ressly #rohibited from sublicensing, renting, leasing or otherwise distributing the A##lication or rights to use the A##lication! The term of your license shall commence on the date that you start to download, install or otherwise use the A##lication, and shall end on the earlier of the date that you dis#ose of the A##lication. or EA/s termination of this License! 62 Co,ie'2 $ou may download this A##lication from an authori0ed source! The number of co#ies that you can download during a consecuti"e #eriod of days may be limited! $ou may not ma1e a co#y of the A##lication a"ailable on a networ1 where it could be used by multi#le users at the same time! $ou may not ma1e the A##lication a"ailable o"er a networ1 where it could be downloaded by multi#le users! C2 Lice 'e V.$i&.tio 2 The A##lication and an internet connection are re,uired to "alidate the license for certain #roducts distributed by EA! $ou ac1nowledge and agree that the A##lication can automatically

"alidate license rights for some or all EA #roducts without se#arate notice to you! This means that in order to use the A##lication and certain EA #roducts, you must lea"e the A##lication installed on your com#uter! $ou ac1nowledge and agree that the A##lication may use information regarding your com#uter, hardware, media, software and your use of the A##lication to "alidate your license rights and to u#date the A##lication! D2 A,,$ic.tio U,&.te'2 $ou agree that the A##lication may automatically download and install u#dates, u#grades and additional features that EA deems reasonable, beneficial to you and2or reasonably necessary! $ou ac1nowledge and agree that any obligation EA may ha"e to su##ort the #re"ious "ersion(s) may be ended u#on the a"ailability of the u#date, u#grade and2or im#lementation of additional features! This License shall a##ly to any u#dates, u#grades and2or additional features that are not distributed with a se#arate license or other agreement! E2 Re'e(-.tio o0 Ri+/t' . & Re't(ictio ' ! The A##lication is licensed, and not sold, to you for use only under the terms of this License! E+ce#t as e+#ressly licensed to you herein, EA reser"es all right, title and interest in the A##lication and all software deli"ered through the A##lication (including all characters, storyline, images, #hotogra#hs, animations, "ideo, music, te+t), and all associated co#yrights, trademar1s, and other intellectual #ro#erty rights therein! The License is limited to the intellectual #ro#erty rights of EA and its licensors in the A##lication and does not include any rights to other #atents or intellectual #ro#erty! E+ce#t, and only to the e+tent that may be #ermitted under a##licable law, you may not decom#ile, disassemble, or re"erse engineer the A##lication by any means whatsoe"er, or alter, modify, enhance, or create a deri"ati"e wor1 of the A##lication! $ou may not remo"e, alter, or obscure any #roduct identification, co#yright, or other intellectual #ro#erty notices in the A##lication or software deli"ered through the A##lication! F2 I 't.$$.tio . & U 7i 't.$$.tio 2 Un*installation of the A##lication can be accom#lished by remo"ing the files entitled 3rigin (A##lication 4iles) "ia the Add25emo"e 6rograms #age in the (ontrol 6anel! (ertain em#ty cache folders may also remain on your machine after un* installation of the A##lication 4iles and can be deleted manually! )! Co 'e t to Co$$ectio . & U'e o0 D.t.! EA 1nows that you care how information about you is collected, used and shared, and we a##reciate your trust that we will do so carefully and sensibly! Information about our customers is an im#ortant #art of our business, and EA would ne"er sell your #ersonally identifiable information to anyone, nor would it e"er use s#yware or install s#yware on users7 machines! 8e and agents acting

on our behalf do not share information that #ersonally identifies you without your consent, e+ce#t in rare instances where disclosure is re,uired by law or to enforce EA7s legal rights! In addition to information that you gi"e EA directly, EA collects non* #ersonally identifiable (or anonymous) information for #ur#oses of im#ro"ing our #roducts and ser"ices, #ro"iding ser"ices to you, facilitating the #ro"ision of software u#dates, dynamically ser"ed content and #roduct su##ort as well as communicating with you! The non*#ersonally identifiable information that EA collects includes technical and related information that identifies your com#uter (including the Internet 6rotocol Address) and o#erating system, as well as information about your A##lication usage (including but not limited to successful installation and2or remo"al), software, software usage and #eri#heral hardware! As noted abo"e, this information is gathered #eriodically for #ur#oses such as im#ro"ing our #roducts and ser"ices, troubleshooting bugs, and otherwise enhancing your user e+#erience! This and all other data #ro"ided to EA and2or collected by EA in connection with your installation and use of this A##lication is collected, used, stored and transmitted in accordance with EA7s 6ri"acy 6olicy located at www!ea!com! To the e+tent that anything in this section conflicts or is inconsistent with the terms of EA7s 6ri"acy 6olicy, the terms of the 6ri"acy 6olicy shall control! 9! A,,$ic.tio Co11* ic.tio ' . & Co &*ct8P(i-.c) Setti +' The A##lication includes social and other online features! :ote that certain of these features are not made a"ailable to users under the minimum age in their res#ecti"e -urisdictions! To the e+tent a##licable, your use of online features a"ailable "ia the A##lication is go"erned by EA7s Terms of &er"ice, a"ailable at www!ea!com! %y installing and using this A##lication you ac1nowledge and agree that you will abide by EA7s Terms of &er"ice and otherwise agree not to; < (reate a false identity for #ur#oses of misleading others. < =efame, abuse, harass, threaten, s#am, "iolate the rights of others and2or otherwise interfere with others7 use and en-oyment of the A##lication. < 6ublish, transfer or distribute any ina##ro#riate, indecent, obscene, foul or unlawful conduct. < Transfer, stream or otherwise ma1e a"ailable material that contains "iruses, Tro-an horses, worms, time bombs, cancel bots, corru#ted files or any other similar material that may damage the com#uter or other #ro#erty of another user. < Use any #ortion of the A##lication to har"est or collect information about others, including but not limited to email address! 8hen you establish your A##lication #rofile, your #ri"acy settings will go"ern how

others can search for you within the ser"ice as well as who can see your #rofile, which will show which games you ha"e and #lay (among other items that you choose to disclose)! If you choose to connect with friends on the A##lication and you are online, your friends will recei"e notifications about your online status and your game #lay acti"ity, A##lication usage and stats! If you do not want your friends to recei"e such notifications at any time or see your online status, you can render yourself in"isible! In addition, you can re"isit your #ri"acy settings and2or bloc1 users at any time! If you choose to include your real name in your 3rigin #rofile, other users will be able to search for you using your real name! If you do not want to be searchable by your real name, you can delete your real name from your #rofile! &elect 3rigin ser"ices will be a"ailable on both 6( and mobile #latforms! $ou can log into all 3rigin ser"ices using your 3rigin Account (formerly EA Account)! $our 3rigin friends list, if you choose to ha"e one, will be the same no matter where you log in! 4or instance, if you utili0e 3rigin features on your &crabble mobile a##lication, your &crabble 3rigin friends will a##ear in your 3rigin friends list on 6( when you log in and "ice "ersa! Li1ewise, your 3rigin 6( friends7 list will also a##ear on your 3rigin mobile friends7 list when you log in there! I0 )o* &o ot %. t 0(ie &' o( ot/e( *'e(' to 'ee )o*( 1o#i$e . &8o( PC ,(o0i$e" i c$*&i + . $i't o0 )o*( 1o#i$e . &8o( PC +.1e' o( ot/e( e tit$e1e t'" ,$e.'e #e '*(e to 'et )o*( ,(o0i$e -i'i#i$it) 'etti +' to ,(i-.te o( o o e c. 'ee2 $ou can bloc1 friends and2or re"isit your #ri"acy settings at any time! $our #rofile "isibility settings will remain constant across 3rigin #latforms! Yo*( $.'t co11* ic.te& ,(e0e(e ce 0o( ,(o0i$e -i'i#i$it) %i$$ +o-e( -i'i#i$it) o0 )o*( ,(o0i$e .c(o'' .$$ O(i+i 'e(-ice e -i(o 1e t' (i2e2 1o#i$e . & PC)2 $our email searchability settings will also remain constant, meaning that if you allow your friends to find you "ia email address on 3rigin on mobile, members will be able to find you by searching for your email address in the 6( 3rigin en"ironment as well and "ice "ersa! Yo*( $.'t co11* ic.te& e1.i$ 'e.(c/.#i$it) ,(e0e(e ce %i$$ .,,$) to .$$ O(i+i 'e(-ice e -i(o 1e t' (i2e2 1o#i$e . & PC)2 >ee# in mind that when you log into 3rigin on mobile, you agree to allow members search for you "ia your email address! This #reference will also a##ly to your 3rigin 6( #rofile! If you do not want to be searchable on 3rigin by email address, #lease "isit your #ri"acy settings "ia your #rofile #age! :ote, howe"er, that if you wish to turn off notifications to your friends about your game #lay e"ents and stats, you must do so se#arately on mobile and 6( 3rigin en"ironments! 3n 6(, you must render yourself in"isible to turn off notifications! In the mobile 3rigin en"ironment, you must se#arately disable notifications "ia your #ri"acy settings! Li1ewise, if you wish not to ha"e members find you using 4aceboo1 (onnect, be sure to log out of 4aceboo1 in both the mobile 6( 3rigin en"ironments and ad-ust your #ri"acy settings accordingly! (hec1 your #ri"acy settings in all 3rigin en"ironments often to ensure that they are set according to your #references!

Always use caution when gi"ing out any #ersonally identifiable information about you or your children when using the A##lication! EA does not endorse the content, messages and2or information e+changed by means of the A##lication and therefore you agree that EA is not liable with res#ect to the A##lication in general and2or any action resulting therefrom! $ou are res#onsible for all actions that occur in connection with the 3rigin Account (formerly called EA Account) you use to register and log into this A##lication! $ou agree to notify EA immediately of any unauthori0ed use of your 3rigin or EA Account or breach in security 1nown to you related to the A##lication! ?! I te(.ctio %it/ T/i(& P.(t) Site' . & Se(-ice'2 The A##lication may allow you to interact with third*#arty websites, web browsers and web ser"ices (Lin1s)! The Lin1s are not under the control of EA and EA is not res#onsible for the content of any Lin1s! EA is #ro"iding Lin1s only as a con"enience and the inclusion of any Lin1 does not im#ly endorsement by EA of the Lin1 or any association with its o#erators! If you access Lin1s, #lease "iew the #ri"acy statements and terms of use #osted in connection with those Lin1s! :ote that EA does not guarantee that any #re"iously*set browser settings or #arental controls will a##ly to Lin1s or other web ser"ices accessed within the A##lication! @! S)'te1 I te(.ctio ! The following #rocesses may be associated with the A##lication; O(i+i 2e9e" EACo(eSe(-e(2e9e" O(i+i C$ie tSe(-ice2e9e2 The A##lication re,uires machine resources in order to #erform! A! A*to7U,&.te Fe.t*(e2 The 3rigin &er"ice will automatically install u#dates to the software you install and2or launch through the 3rigin &er"ice! $ou can o#t out of this feature by going to the &ettings tab and un*chec1ing the bo+ ne+t to Automatically 1ee# my games u# to date! :ote that by o#ting out of the features, your games and other software installed and launched "ia the 3rigin &er"ice will not be u#dated! B! Te(1i .tio 2 This License is effecti"e until terminated! $our rights under this License will terminate immediately and automatically without any notice from EA if (i) you fail to com#ly with any of the terms and conditions of this License. or (ii) EA ceases to su##ort the A##lication! 6rom#tly u#on termination, you must cease all use of the A##lication and destroy all co#ies of the A##lication in your #ossession or control! EA7s termination will not limit any of EA7s other rights or remedies at law or in e,uity! &ections )*'9 of this License shall sur"i"e termination or e+#iration of this License for any reason!

C! Di'c$.i1e( o0 W.((. tie'! T3 TDE 4ULLE&T EETE:T 6E5FI&&I%LE U:=E5 A66LI(A%LE LA8, TDE A66LI(ATI3: I& 653GI=E= T3 $3U A& I&, 8ITD ALL 4AULT&, 8ITD3UT 8A55A:T$ 34 A:$ >I:=, 8ITD3UT 6E5435FA:(E A&&U5A:(E& 35 HUA5A:TEE& 34 A:$ >I:=, A:= $3U5 U&E I& AT $3U5 &3LE 5I&>! TDE E:TI5E 5I&> 34 &ATI&4A(T35$ IUALIT$ A:= 6E5435FA:(E 5E&I=E& 8ITD $3U! EA A:= EA7& LI(E:&35& ((3LLE(TIGEL$ EA 435 6U563&E& 34 TDI& &E(TI3: A:= &E(TI3: A) =3 :3T FA>E, A:= DE5E%$ =I&(LAIF, A:$ A:= ALL EE65E&&, IF6LIE= 35 &TATUT35$ 8A55A:TIE&, I:(LU=I:H IF6LIE= 8A55A:TIE& 34 (3:=ITI3:, U:I:TE55U6TE= U&E, FE5(DA:TA%ILIT$, &ATI&4A(T35$ IUALIT$, 4IT:E&& 435 A 6A5TI(ULA5 6U563&E, :3:I:45I:HEFE:T 34 TDI5= 6A5T$ 5IHDT&, A:= 8A55A:TIE& (I4 A:$) A5I&I:H 453F A (3U5&E 34 =EALI:H, U&AHE, 35 T5A=E 65A(TI(E! EA =3E& :3T 8A55A:T AHAI:&T I:TE54E5E:(E 8ITD $3U5 E:J3$FE:T 34 TDE A66LI(ATI3:. TDAT TDE A66LI(ATI3: 8ILL FEET $3U5 5EIUI5EFE:T&. TDAT 36E5ATI3: 34 TDE A66LI(ATI3: 8ILL %E U:I:TE55U6TE= 35 E5535*45EE, 35 TDAT TDE &34T8A5E 8ILL %E I:TE536E5ATE 35 TDAT TDE A66LI(ATI3: 8ILL %E (3F6ATI%LE 8ITD TDI5= 6A5T$ &34T8A5E 35 TDAT A:$ E5535& I: TDE A66LI(ATI3: 8ILL %E (355E(TE=! :3 35AL 35 85ITTE: A=GI(E 653GI=E= %$ EA 35 A:$ AUTD35IKE= 5E65E&E:TATIGE &DALL (5EATE A 8A55A:T$! &3FE JU5I&=I(TI3:& =3 :3T ALL38 TDE EE(LU&I3: 34 35 LIFITATI3:& 3: IF6LIE= 8A55A:TIE& 35 TDE LIFITATI3:& 3: TDE A66LI(A%LE &TATUT35$ 5IHDT& 34 A (3:&UFE5, &3 &3FE 35 ALL 34 TDE A%3GE EE(LU&I3:& A:= LIFITATI3:& FA$ :3T A66L$ T3 $3U! L! Li1it.tio o0 Li.#i$it)! T3 TDE 4ULLE&T EETE:T 6E5FI&&I%LE %$ A66LI(A%LE LA8, I: :3 EGE:T &DALL EA, IT& &U%&I=IA5IE& 35 IT& A44ILIATE& %E LIA%LE T3 $3U 435 A:$ 6E5&3:AL I:JU5$, 6536E5T$ =AFAHE, L3&T 6534IT&, (3&T 34 &U%&TITUTE H33=& 35 &E5GI(E&, L3&& 34 =ATA, L3&& 34 H33=8ILL, 835> &T366AHE, (3F6UTE5 4AILU5E 35 FAL4U:(TI3: 35 A:$ 435F 34 =I5E(T 35 I:=I5E(T, &6E(IAL, I:(I=E:TAL, (3:&EIUE:TIAL 35 6U:ITIGE =AFAHE& 453F A:$ (AU&E& 34 A(TI3: A5I&I:H 3UT 34 35 5ELATE= T3 TDI& LI(E:&E 35 TDE A66LI(ATI3:, 8DETDE5 A5I&I:H I: T35T (I:(LU=I:H :EHLIHE:(E), (3:T5A(T, &T5I(T LIA%ILIT$ 35 3TDE58I&E, 8DETDE5 35 :3T EA DA& %EE: A=GI&E= 34 TDE 63&&I%ILIT$ 34 &U(D =AFAHE! &3FE JU5I&=I(TI3:& =3 :3T ALL38 TDE LIFITATI3: 34 LIA%ILIT$ 435 =EATD, 6E5&3:AL I:JU5$, 45AU=ULE:T FI&5E65E&E:TATI3:& 35 (E5TAI: I:TE:TI3:AL 35 :EHLIHE:T A(T&, 35 GI3LATI3: 34 &6E(I4I( &TATUTE&, 35 TDE LIFITATI3: 34 I:(I=E:TAL 35 (3:&EIUE:TIAL =AFAHE&, &3 &3FE 35 ALL 34 TDE A%3GE LIFITATI3:& 34 LIA%ILIT$ FA$ :3T A66L$ T3 $3U! In no e"ent shall EA7s total liability to you for all damages (e+ce#t as may be re,uired under a##licable law) e+ceed the amount actually #aid by you for the A##lication!

'M! Li1it.tio o0 Li.#i$it) i' . M.te(i.$ Te(1 o0 t/i' Lice 'e ! $ou agree that the #ro"isions in this License that limit liability are essential terms of this License! The foregoing limitations of liability a##ly e"en if any remedies described in this License fail in their essential #ur#ose! ''! Se-e(.#i$it) . & S*(-i-.$! If any #ro"ision of this License is illegal or unenforceable under a##licable law, the remainder of the #ro"ision shall be amended to achie"e as closely as #ossible the effect of the original term and all other #ro"isions shall continue in full force and effect! ')! U2S2 Go-e( 1e t Re't(icte& Ri+/t'! If you are a go"ernment end user, then this #ro"ision a##lies to you! The software #ro"ided in connection with this License has been de"elo#ed entirely at #ri"ate e+#ense, as defined in 4A5 section )!'M', =4A5& section )@)!))B*BM'?(a)(') and =4A5& section )@)!))B* BM'@ (or any e,ui"alent or subse,uent agency regulation thereof), commercial items, commercial com#uter software and2or commercial com#uter software documentation! (onsistent with =4A5& section ))B!B)M) and 4A5 section ')!)'), and to the e+tent re,uired under U!&! federal law, the minimum restricted rights as set forth in 4A5 section @)!))B*'L (or any e,ui"alent or subse,uent agency regulation thereof), any use, modification, re#roduction, release, #erformance, dis#lay, disclosure or distribution thereof by or for the U!&! Ho"ernment shall be go"erned solely by this License and shall be #rohibited e+ce#t to the e+tent e+#ressly #ermitted by this License! '9! I :* cti-e Re$ie02 $ou agree that a breach of this License may cause irre#arable in-ury to EA for which monetary damages would not be an ade,uate remedy and EA shall be entitled to see1 e,uitable relief in addition to any remedies it may ha"e hereunder or at law! '?! Go-e( i + L.%2 If you reside in a Fember &tate of the Euro#ean Union; (i) the laws of England, e+cluding its conflicts*of*law rules, go"ern this License and your use of the A##lication. and (ii) you e+#ressly agree that e+clusi"e -urisdiction for any claim or action arising out of or relating to this License and2or your use of the A##lication shall be the (ourts of England, and you e+#ressly consent to the e+ercise of #ersonal -urisdiction of such courts! If you reside elsewhere; (i) the laws of the &tate of (alifornia, e+cluding its conflicts*of*law rules, go"ern this License and2or your use of the A##lication. and (ii) for claims not sub-ect to the arbitration #ro"ision set forth in &ection 'B, below, you e+#ressly agree that e+clusi"e -urisdiction for any claim or action arising out of or relating to this License and2or your use of the A##lication shall be the federal or state courts that go"ern &an Fateo (ounty, (alifornia, and you e+#ressly consent to the e+ercise of #ersonal -urisdiction of such courts! 6lease note that your conduct may also be sub-ect to other local, state, national, and international laws! The #arties agree that the U: (on"ention on (ontracts for the International &ale of Hoods (Gienna, 'LCM) shall not a##ly to this License or to any dis#ute or transaction arising out of this License!

'@! E9,o(t2 $ou agree to abide by U!&! and other a##licable e+#ort control laws and agree not to transfer the A##lication to a foreign national, or national destination, which is #rohibited by such laws, without first obtaining, and then com#lying with, any re,uisite go"ernment authori0ation! $ou certify that you are not a #erson with whom EA is #rohibited from transacting business under a##licable law! 'A! E ti(e A+(ee1e t2 This License constitutes the entire agreement between you and EA with res#ect to the A##lication and su#ersedes all #rior or contem#oraneous understandings regarding such sub-ect matter! :o amendment to or modification of this License will be binding unless made in writing and signed by EA! :o failure to e+ercise, and no delay in e+ercising, on the #art of either #arty, any right or any #ower hereunder shall o#erate as a wai"er thereof, nor shall any single or #artial e+ercise of any right or #ower hereunder #reclude further e+ercise of any other right hereunder! In the e"ent of a conflict between this License and any a##licable #urchase or other terms, the terms of this License shall go"ern! 'B! Di',*te Re'o$*tio 6) 6i &i + A(#it(.tio !

The #ur#ose of this &ection is to #ro"ide a streamlined method for resolution of dis#utes between us if they arise! As discussed below in &ection 'B!f, if we cannot resol"e our dis#utes informally and you are awarded a sum at arbitration greater than EA7s last settlement offer to you (if any), EA will #ay you '@MN of your arbitration award, u# to O@MMM o"er and abo"e your arbitration award! PLEASE READ THIS CAREFULLY2 IT AFFECTS YOUR RIGHTS2 A! Fost user concerns can be resol"ed ,uic1ly and to your satisfaction by logging into our customer su##ort interface with your Account at htt#;22su##ort!ea!com2! I t/e * $i;e$) e-e t t/.t EA c. ot (e'o$-e . co ce( to )o*( '.ti'0.ctio (o( i0 EA c. ot (e'o$-e . co ce( it /.' %it/ )o* .0te( .tte1,ti + to &o 'o i 0o(1.$$))" t/e )o* . & EA .+(ee to #e #o* & #) t/e 0o$$o%i + ,(oce&*(e to (e'o$-e . ) . & .$$ &i',*te' #et%ee *'2 T/i' ,(o-i'io .,,$ie' to .$$ co '*1e(' to t/e 0*$$e't e9te t .$$o%.#$e #) $.%" #*t e9,(e''$) e9c$*&e' (e'i&e t' o0 <*e#ec" R*''i." S%it=e($. & . & t/e Me1#e( St.te' o0 t/e E*(o,e. U io 2 %y entering into this Agreement, you and EA e+#ressly wai"e the right to a trial by -ury or to #artici#ate in a class action! This agreement is intended to be inter#reted broadly! It co"ers any and all dis#utes between us (Disputes), including without limitation;
(a)

claims arising out of or relating to any as#ect of the relationshi# between us, whether based in contract, tort, statute, fraud, misre#resentation or any other legal theory. claims that arose before this Agreement or any #rior agreement (including, but not limited to, claims relating to ad"ertising).

(b)

(c) (d)

claims that are currently the sub-ect of #ur#orted class action litigation in which you are not a member of a certified class. and claims that may arise after the termination of this Agreement! a claim to enforce or #rotect, or concerning the "alidity of, any of your or EA7s (or any of EA7s licensors7) intellectual #ro#erty rights. a claim related to, or arising from, allegations of theft, #iracy, or unauthori0ed use. In addition, nothing in this Agreement shall #re"ent either #arty from initiating a small claims court action!

The only dis#utes that are not co"ered by this &ection 'B are the following;
') )) 9)

8ith res#ect to this &ection 'B, 5eferences to EA, you, and us include our res#ecti"e subsidiaries, affiliates, agents, em#loyees, #redecessors in interest, successors, and assigns, as well as all authori0ed or unauthori0ed users or beneficiaries of ser"ices or &oftware under this or #rior agreements between us! This EULA e"idences a transaction in interstate commerce, and thus the 4ederal Arbitration Act go"erns the inter#retation and enforcement of this &ection 'B! This arbitration #ro"ision shall sur"i"e termination of this EULA! 6! I 0o(1.$ Ne+oti.tio '8Notice o0 Di',*te2 $ou and EA agree to first attem#t to negotiate any =is#ute informally for at least thirty (9M) days before initiating arbitration! &uch informal negotiations commence u#on recei#t of written notice from one #erson to the other ( Notice of Dispute)! :otices of =is#ute must; (a) include the full name and contact information of the com#laining #arty. (b) describe the nature and basis of the claim or dis#ute. and (c) set forth the s#ecific relief sought ( Demand )! EA will send its :otice of =is#ute to your billing address (if you #ro"ided it to us) or to the email address you #ro"ided to us! $ou will send your :otice of =is#ute to; Electronic Arts Inc!, )ML 5edwood &hores 6ar1way, 5edwood (ity (A L?MA@, ATTE:TI3:; Legal =e#artment! C! 6i &i + A(#it(.tio 2 If you and EA are unable to resol"e a =is#ute through informal negotiations within 9M days after recei#t of the :otice of =is#ute, either you or EA may elect to ha"e the =is#ute finally and e+clusi"ely resol"ed by binding arbitration! Any election to arbitrate by one #arty shall be final and binding on the other! YOU UNDERSTAND THAT 6Y THIS PROVISION" YOU AND EA FOREGO THE RIGHT TO SUE IN COURT AND HAVE A >URY TRIAL2 The arbitration shall be commenced and conducted under the (ommercial Arbitration 5ules of the American Arbitration Association (AAA) and, where a##ro#riate, the AAA7s &u##lementary 6rocedures for (onsumer 5elated =is#utes (AAA Consumer Rules), both of which are a"ailable at the AAA website www!adr!org! $our arbitration fees and your share of arbitrator com#ensation shall be go"erned by the AAA 5ules and, where a##ro#riate, limited by the AAA (onsumer 5ules! If such costs are determined by the arbitrator to be e+cessi"e, or if you send EA a notice to the :otice of =is#ute address abo"e indicating that you are unable to #ay the fees re,uired to

initiate an arbitration, then EA will #rom#tly #ay all arbitration fees and e+#enses! The arbitration may be conducted in #erson, through the submission of documents, by #hone or online! The arbitrator will ma1e a decision in writing, and shall #ro"ide a statement of reasons if re,uested by either #arty! The arbitrator must follow a##licable law, and any award may be challenged if the arbitrator fails to do so! $ou and EA may litigate in court to com#el arbitration, to stay #roceeding #ending arbitration, or to confirm, modify, "acate or enter -udgment on the award entered by the arbitrator! D! Re't(ictio '2 $ou and EA agree that any arbitration shall be limited to the =is#ute between EA and you indi"idually! To the full e+tent #ermitted by law; (a) no arbitration shall be -oined with any other. (b) there is no right or authority for any =is#ute to be arbitrated on a class action*basis or to utili0e class action #rocedures. and (c) there is no right or authority for any =is#ute to be brought in a #ur#orted re#resentati"e ca#acity on behalf of the general #ublic or any other #ersons! YOU AND EA AGREE THAT EACH MAY 6RING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY" AND NOT AS A PLAINTIFF OR CLASS MEM6ER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING2 4urther, unless both you and EA agree otherwise, the arbitrator may not consolidate more than one #erson/s claims, and may not otherwise #reside o"er any form of a re#resentati"e or class #roceeding! If this s#ecific #ro"ision is found to be unenforceable, then the entirety of this arbitration #ro"ision shall be null and "oid! E! Loc.tio 2 If you are a resident of the United &tates, arbitration will ta1e #lace at any reasonable location con"enient for you! 4or residents outside the United &tates, arbitration shall be initiated in the (ounty of &an Fateo, &tate of (alifornia, United &tates of America, and you and EA agree to submit to the #ersonal -urisdiction of that court, in order to com#el arbitration, to stay #roceeding #ending arbitration, or to confirm, modify, "acate or enter -udgment on the award entered by the arbitrator! F! Reco-e() . & Atto( e)'? Fee'2 If the arbitrator rules in your fa"or on the merits of any claim you bring against EA and issues you an award that is greater in monetary "alue than EA/s last written settlement offer made before written submissions are made to the arbitrator, then EA will;
(a) (b)

6ay you '@MN of your arbitration award, u# to O@,MMM o"er and abo"e your arbitration award. and 6ay your attorney, if any, the amount of attorneys/ fees, and reimburse any e+#enses (including e+#ert witness fees and costs) that you or your attorney reasonably accrues for in"estigating, #re#aring, and #ursuing your claim in arbitration ( the attorney #remium )!

The arbitrator may ma1e rulings and resol"e dis#utes as to the #ayment and reimbursement of fees, e+#enses, and the alternati"e #ayment and the attorney #remium at any time during the #roceeding and u#on re,uest from either #arty made within fourteen ('?) days of the arbitrator/s ruling on the merits!

The right to attorneys/ fees and e+#enses discussed abo"e su##lements any right to attorneys/ fees and e+#enses you may ha"e under a##licable law, although you may not reco"er du#licati"e awards of attorneys/ fees or costs! EA wai"es any right it may ha"e to see1 an award of attorneys7 fees and e+#enses in connection with any arbitration between us! F! Li1it.tio o A(#it(.to(?' A*t/o(it)2 The arbitrator may award declaratory or in-uncti"e relief only in fa"or of the indi"idual #arty see1ing relief and only to the e+tent necessary to #ro"ide relief warranted by that #arty/s indi"idual claim! G! C/. +e' to A+(ee1e t2 :otwithstanding any #ro"ision in this Agreement to the contrary, we agree that if EA ma1es any future change to this arbitration #ro"ision (other than a change to the :otice of =is#ute address), you may re-ect any such change by sending us written notice within thirty (9M) days of the change to the :otice of =is#ute address #ro"ided abo"e! %y re-ecting any future change, you are agreeing that you will arbitrate any dis#ute between us in accordance with the language of this #ro"ision!