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Credit Card Procedures in Hotels

A credit card allows the holder to purchase goods and services based on a promise to pay. When guests use a credit card at check-in, front desk agents should check the expiration date and verify that the card is not stolen or invalid by consulting cancellation bulletins. If a card appears invalid, established procedures should be followed and security or legal counsel contacted if needed. Hotels have floor limits for maximum charges without special authorization and must handle denied credit requests carefully. Strict credit control policies help hotels ensure healthy cash flow.

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450 views15 pages

Credit Card Procedures in Hotels

A credit card allows the holder to purchase goods and services based on a promise to pay. When guests use a credit card at check-in, front desk agents should check the expiration date and verify that the card is not stolen or invalid by consulting cancellation bulletins. If a card appears invalid, established procedures should be followed and security or legal counsel contacted if needed. Hotels have floor limits for maximum charges without special authorization and must handle denied credit requests carefully. Strict credit control policies help hotels ensure healthy cash flow.

Uploaded by

srdagpnt
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
  • Introduction to Credit Card
  • Credit Card Usage in Hotels
  • Credit Card Expiration Date
  • Online Authorization
  • Cancellation Bulletins
  • Managing Invalid Cards
  • Credit Card Floor Limit
  • Denying a Credit Request
  • Resolving Credit Issues
  • Credit Control
  • Document Submission

A CREDIT CARD IS A SYSTEM OF

PAYMENT NAMED AFTER THE SMALL


PLASTIC CARD ISSUED TO USER OF THE
SYSTEM . IT IS A CARD INTITLING ITS
HOLDER TO BUY GOODS AND SERVICES
BASED ON THE HOLDER’S PROMISE TO
PAY FOR THESE GOODS & SERVICES.
HOWCREDIT
CARD USE IN
HOTEL
 WHEN AGUEST PRESANT A
CREDIT CARD,THE FRONT DESK
AGENT CHECK THE CREDIT
CARD’S EXPIRATION DATE .
 AFTER CHECKING THE EXPIRE DATE
OF THE CREDIT CARD, THE FRONT
DESK PERSON SHOULD MAKE SURE
THE CREDIT CARD IS NOT LISTED AS
STOLEN OR OTHERWISE INVALID.
 IN PROPERTIES WITH OUT ON- LINE
CREDIT CARD AUTHORIZATION , THE
FRONT DESK AGENT SHOULD
VALIDATE A CREDIT CARD BY
CONSULTING THE CREDIT CARD
COMPANY’S CURRENT CACELLATION
BULLETINS.
 THE HOTEL CAN REFER TO
PREVIOUS CANCELLATION
BULLETINS TO PROVE THAT A
CREDIT CARD NUMBER WAS VALID
AT THE TIME THE CREDIT CARD WAS
ACCEPTED FOR PAYMENT.
INVALID CARD
 FRONT DESK EMPLOYEES SHOULD
FOLLOW ESTABLISHED FRONT
OFFICE AND CREDIT CARD COMPANY
PROCEDURES WHEN A CREDIT CARD
APPEARS TO BE INVALID.
.
 IF A GUEST PRESENT A CARD THAT
SHOWS STOLEN THE FRONT DESK
AGENT MIGHT BE CALL HOTEL
SECURITY.
 THE HOTEL
ATTORNEY SHOULD PROVIDE ADVICE
ON HANDLING INVALID CREDIT CARDS
& ON THE HOTEL’S VULNERABILITY TO
RELATED LOWSUITS.
FLOOR LIMIT
 CREDIT CARD COMPANIES MAY
ASSIGN HOTELS FLOOR LIMIT. A
FLOOR LIMIT IS THE MAXIMUM
AMOUNT IN CREDIT CARD CHARGES
THE HOTEL CAN ACCEPT WITH OUT
REQUESTING SPECIAL
AUTHORIZATION ON BE HALF OF A
CREDIT CARD HOLDER.
DENYING A CREDIT REQUEST
 WHEN A FRONT DESK AGENT
DISCOVERS THAT A GUEST HAS A
POOR CREDIT RAITING HE/SHE MUST
EXERCISE EXTREME CARE IN
DENYING THE GUEST’S CREDIT
REQUEST.
.

SUGGESTION FOR
RESOLVING THE
CREDIT PROBLEMS
WHEN A CREDIT CARD ISSUER
REFUSE TO AUTHORIZE A
TRANSACTION:

 DISCUSS THE MATTER WITH THE GUEST


IN PRIVATE.
 USE CARE WHEN DESCRIBING THE
GUEST’S UNAUTHORIZED TRANSACTION.
 OFFER THE USE OF A TELEPHONE TO HELP
RESOLVE THE MATTER WITH A CREDIT
CARD COMPANY REPRESENTATIVE.
 ALLOW THE GUEST A CHANCE TO
PROVIDE ALTERNATE ACCEPTABLE
MEANS OF PAYMENT.
CREDIT CONTROL
 CREDIT CONTROL REFERS TO THE
VARIOUS MEASURS TAKEN BY A
HOTEL TO ENSURE THAT GUEST
SETTLE THEIR ACCOUNTS IN FULL AT
AN AGREED TIME.
WHY CREDIT CONTROL IS
NECESSARY ?
 HOTELS LIKE ANY OTHER
BUSINESSES, NEED TO HAVE A
HEALTHY CASH FLOW IN ORDER TO
SERVIVE & SUCCED, & TRY TO
ACHIEVE THIS BY EXERCISING
CONTROL OVER THE CEDIT GIVEN TO
GUESTS. THE CASH FLOW OF A
HOTEL IS THE MONEY WHICH MOVES
IN & OUT OF THE BUSINESS.
.
 SUBMITED BY …….

 PARVEEN DABAS

A CREDIT CARD IS A SYSTEM OF PAYMENT NAMED AFTER THE SMALL PLASTIC CARD ISSUED TO USER OF THE SYSTEM . IT IS A CARD INTIT
HOW CREDIT CARD USE IN HOTEL
WHEN AGUEST PRESANT A CREDIT CARD,THE FRONT DESK AGENT CHECK THE CREDIT CARD’S EXPIRATION DATE .
AFTER CHECKING THE EXPIRE DATE OF THE CREDIT CARD, THE FRONT DESK PERSON SHOULD MAKE SURE THE CREDIT CARD IS NOT LISTED A
IN PROPERTIES WITH OUT ON- LINE CREDIT CARD AUTHORIZATION , THE FRONT DESK AGENT SHOULD VALIDATE A CREDIT CARD BY CONSUL
THE HOTEL CAN REFER TO PREVIOUS CANCELLATION BULLETINS TO PROVE THAT A CREDIT CARD NUMBER WAS VALID AT THE TIME TH
INVALID CARD FRONT DESK EMPLOYEES SHOULD FOLLOW ESTABLISHED FRONT OFFICE AND CREDIT CARD COMPANY PROCEDURES WHEN A CREDIT
. IF A GUEST PRESENT A CARD THAT SHOWS STOLEN THE FRONT DESK AGENT MIGHT BE CALL HOTEL SECURITY. 
FLOOR LIMIT CREDIT CARD COMPANIES MAY ASSIGN HOTELS FLOOR LIMIT. A FLOOR LIMIT IS THE MAXIMUM AMOUNT IN CREDIT CARD CHARG
DENYING A CREDIT REQUEST WHEN A FRONT DESK AGENT DISCOVERS THAT A GUEST HAS A POOR CREDIT RAITING HE/SHE MUST EXERCISE EX

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