Informatics Implementation Team Project Satisfaction Survey Overview

The following survey was designed to assess client satisfaction and to provide feedback regarding Informatics Implementation projects. This survey encompasses questions regarding project management, technical and data management, training, work flow design, testing, and go-live. The Informatics Implementations Team takes great pride in providing the best possible customer service. This survey is very important in assessing the degree to which we successfully met the business needs of our customers. In order to determine the effectiveness in meeting our customer needs, we need your input. As we strive for continuous improvement, your opinions and comments allow us to assess and improve our current operational processes, thereby continuing to provide the best possible service. lease read through the survey and answer each question accurately. The agreed upon roject !verview "ocument has been attached for your convenience. The first section includes free format questions followed by questions that you can rate on a scale. Thank you in advance for your time.

The Informatics Implementation Team

#hat did we do well on the project$

#hat can we do better ne%t time &'essons 'earned($

#hat do you feel where the main risks of this project and how well were they managed$

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Informatics Implementation Team Project Satisfaction Survey Instructions

,se the scale below to rate your degree of satisfaction with each item presented. As indicated, a higher score indicates a greater degree of satisfaction. -or any item with a rating of . or below, please provide a written e%planation in the comments section. * 1%tremely "issatisfied . + 2atisfied / 0 1%tremely 2atisfied

Overall 33333 4eeting of agreed upon project e%pectations and critical success factors Project Management 33333 4eeting proposed implementation timelines) timeliness of the project 33333 1ffectiveness of risk identification and management performed during the project 33333 2olicitation and use of business e%pert input and advice for project success 33333 5ommunication and follow-up of assigned tasks to project resources 33333 Timely response to issues6concerns during the project 33333 Thoroughness of documentation created during the project 33333 5ommunication of status during the project 33333 "evelopment and e%ecution of a project communications plan Design: Technical and Data 33333 4anagement of technical issues including design, development, hardware installation and maintenance, system deployment 33333 1ffectiveness and quality of data conversion &if appropriate( and data setup

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Informatics Implementation Team Project Satisfaction Survey

Design: Work Flow 33333 1ffectiveness and quality of work flow design efforts Testing 33333 Thoroughness of test planning) test requirement and test scenario development 33333 Timely response to issues6concerns during the testing phase of the project 33333 5ommunication of the status during the testing phase 33333 2atisfaction with the thoroughness and quality of testing performed Training 33333 Thoroughness of training plans and training curriculum 33333 1ffectiveness of the performed training Go-Live 33333 1ffectiveness of the "ress 7ehearsal as a preparation for the go-live 33333 The onsite support available during the go-live process 33333 The timely response to the issues6concerns during the go-live phase of the project 33333 1ffective communications during the go-live phase of the project Additional 5omments)

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