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ruangnyaman Tangibles Tangibles Tangibles Tangibles Tangibles Reliability Reliability Reliability Reliability Reliability Reliability Responsiveness saranabaik tatibjelas penampilanbaik lingkungannyaman tutortepatwaktu kegiatantepatwaktu pengarahandiskusibaik adapenilaiantutor penilaianproporsional feedbackbaik responcepat

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Tutorial

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13 14 15 1 2 3 4 5 6 7 8 9 1 2 3 4 5 6 7 8 9 10

penjelasanmateri motivasi sikappeduli Ruangmudahdijangkau

Assurance Empathy Empathy Tangibles Petugaspenampilanbaik Tangibles Petugasinformasibaik Prosedurmudah responcepatkeluhan responcepatsaran responcepatkritik sopan ramah ruangnyaman saranabaik tatibjelas penampilanbaik lingkungannyaman tepatwaktu kegiatantepatwaktu feedbackbaik responcepat penjelasanbaik Reliability Reliability Responsiveness Responsiveness Responsiveness Empathy Empathy Tangibles Tangibles Tangibles Tangibles Tangibles Reliability Reliability Reliability Responsiveness Assurance HARAPAN Kuliah Pakar/Konsultasi Pakar/Pleno Staf Administrasi

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PAN Pakar/Pleno

11

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motivasi peduli ruangnyaman saranabaik tatibjelas penampilanbaik lingkungannyaman instrukturtepatwaktu kegiatantepatwaktu feedbackbaik Tangibles Tangibles Reliability Reliability Reliability Tangibles Tangibles Tangibles Empathy

Empathy

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5 4 4 5 5
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Praktikum

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responpertanyaancepat Responsiveness penjelasanbaik motivasi sikap peduli Assurance Empathy Empathy

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5 4 4 4 5 5 4 4 5 5 5 4 4 5 5 5 4 4 5 5 5 4 4 5 4 5 4 4 4 5 5 4 4 4 5 5 4 4 4 5 5 4 4 4 5 5 4 4 4 5 5 5 4 4 5 5 4 4 4 5 5 3 4 4 5 5 3 4 4 5 5 5 4 4 5 3 4 3 3 4 3 3 3 3 4 2 4 4 4 3 4 3 3 4 3 3 4 3 3 1 3 3 4 2 1 2 4 4 2 1

1 2 3 4 5 6 7 8 9 10 11 12 13 14 1 2 3 4 5 6 7

tempatsesuaikebutuhan Tangibles saranabaik tatibjelas penampilanbaik lingkungannyaman petugastepatwaktu penilaianproporsional kegiatantepatwaktu feedbackbaik responcepat penjelasanbaik motivasi sikappeduli hasilbermanfaat ruangnyaman saranabaik tatibjelas penampilanbaik lingkungannyaman tutortepatwaktu kegiatantepatwaktu Tangibles Tangibles Tangibles Tangibles Tangibles Reliability Reliability Tangibles Tangibles Tangibles Tangibles Reliability Reliability Reliability Reliability Responsiveness Assurance Empathy Empathy

Patient Encounter/Community Visit/Home Visit/Hospital Tour Tutorial

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Tutorial

pengarahandiskusibaik Reliability Reliability Reliability Reliability Responsiveness Assurance Empathy Empathy Tangibles adapenilaiantutor penilaianproporsional feedbackbaik responcepat penjelasanmateri motivasi sikappeduli Ruangmudahdijangkau

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Petugaspenampilanbaik Tangibles Petugasinformasibaik Prosedurmudah responcepatkeluhan responcepatsaran Reliability Reliability Responsiveness Responsiveness

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3 4 3 3 3
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Staf Administrasi

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3 3 2 3 3
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responcepatkritik
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Responsiveness sopan
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Empathy ramah ruangnyaman

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Empathy Tangibles saranabaik

3

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Tangibles tatibjelas penampilanbaik

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Tangibles Tangibles lingkungannyaman

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KINERJA Kuliah Pakar/Konsultasi Pakar/Pleno

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Tangibles tepatwaktu kegiatantepatwaktu

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Reliability Reliability feedbackbaik Reliability

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responcepat 3 5 4 4 5
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Responsiveness penjelasanbaik 3 5 5 4 5 3 4 3 3 3 3 4 3 3 4 2 3 3 3 3
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Assurance motivasi peduli ruangnyaman saranabaik 2 3 2 3 2

3

Empathy Empathy Tangibles Tangibles tatibjelas 3 4 1 4 3

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Tangibles penampilanbaik 3 4 5 3 3
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Tangibles lingkungannyaman 2 3 3 4 3
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Tangibles Praktikum instrukturtepatwaktu 2 4 5 3 2 Reliability

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4 3 2 1 3 3 2

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3 3 2 3 3 4 2

3 3 2 2 3 4 2

3 3 4 4 4 4 2

4 3 3 3 3 4 4

3 3 3 3 3 4 3

3 3 2 2 4 3 4

Praktikum

kegiatantepatwaktu feedbackbaik responpertanyaancepat Responsiveness penjelasanbaik motivasi sikap peduli Empathy Empathy Assurance Reliability

Reliability

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tempatsesuaikebutuhan Tangibles saranabaik tatibjelas penampilanbaik lingkungannyaman petugastepatwaktu penilaianproporsional kegiatantepatwaktu Tangibles Tangibles Tangibles Tangibles Reliability Reliability Reliability

Patient Encounter/Community Visit/Home Visit/Hospital Tour

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feedbackbaik
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Reliability responcepat
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3 4 3 3 2 3 5 3 4 4 3 4 1 4 4 3 3 2 4 2 3 3 1 4 3 3 5 5 4 4
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Responsiveness penjelasanbaik motivasi sikappeduli hasilbermanfaat Assurance Empathy Empathy

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3 5 3 1 3 3 3

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