IT applications services (ITO) Application development and maintenance Voice

Business Process Service (BPO)

Engineering Services Upstream product engineering

Application development AD integration and testing Application Maintenance

Inbound Outbound

Concept design Simulation Design engineering

System Integration

Non Voice

Downstream product engineering

Analysis Design Development Integration and testing Application Maintenance

Mixed non-voice Transcription o Medical o Legal Finance and Accounting o Transaction management o Finance o General accounting o Treasury and risk management o Tax management Human Resources o Benefits o Payroll o Recruiting and Staffing Insurance Supply chain (procurement, logistics management)

CAD/CAM/CAE Embedded software Localization

Software Product Development

KPO

Plant and process engineering Animation Business research, financial research Data analytics Legal process and patent research Other high-end processes

New product development System testing Porting/variants Localization Maintenance and support Gaming

IT Infrastructure Services

Help desk Desktop support Data center services Mainframe Network Operations

Consulting

IT consulting Network consulting