TS NGUYEN THANH HOI

4. QUY TAC KHI KHEN THNG NHAN VIEN 4. QUY TAC KHI KHEN THNG NHAN VIEN 4. QUY TAC KHI KHEN THNG NHAN VIEN 4. QUY TAC KHI KHEN THNG NHAN VIEN

Khong co ai ma khong muon c khen thng, song va n e la khen thng Khong co ai ma khong muon c khen thng, song va n e la khen thng Khong co ai ma khong muon c khen thng, song va n e la khen thng Khong co ai ma khong muon c khen thng, song va n e la khen thng
nh the nao e va ong vie n khuyen khch c ngi c khen lai va loi nh the nao e va ong vie n khuyen khch c ngi c khen lai va loi nh the nao e va ong vie n khuyen khch c ngi c khen lai va loi nh the nao e va ong vie n khuyen khch c ngi c khen lai va loi
keo, co vu c ngi cha c khen c keo, co vu c ngi cha c khen c keo, co vu c ngi cha c khen c keo, co vu c ngi cha c khen co ga ng hn na. Khi xet thng, lam o ga ng hn na. Khi xet thng, lam o ga ng hn na. Khi xet thng, lam o ga ng hn na. Khi xet thng, lam
the nao e khong bo sot nhng ngi th c s xng ang va khong trao nham the nao e khong bo sot nhng ngi th c s xng ang va khong trao nham the nao e khong bo sot nhng ngi th c s xng ang va khong trao nham the nao e khong bo sot nhng ngi th c s xng ang va khong trao nham
phan thng cho nhng ke chay li. o luon la ie u tran tr cua ca c nha lanh phan thng cho nhng ke chay li. o luon la ie u tran tr cua ca c nha lanh phan thng cho nhng ke chay li. o luon la ie u tran tr cua ca c nha lanh phan thng cho nhng ke chay li. o luon la ie u tran tr cua ca c nha lanh
ao va quan ly chan chnh. ao va quan ly chan chnh. ao va quan ly chan chnh. ao va quan ly chan chnh.

Cac nha quan ly thuoc Hang General Electric (My) a tm ra mot b quyet : ch
khen thng nhng cong nhan khi ho ap ng c cac muc tieu a e ra. Tuy
vay, e co the phat huy c tac dung cua b quyet nay, Hang General Electric
a uc ket c 8 quy tac khen thng va a a p dung thanh cong tai cong ty
nhieu nam nay. Nhng vi t cach la nha quan ly, va muon van dung cac quy
tac tren cho cong ty mnh, trc het ban phai lu y hai iem : at ra c muc
tieu cu the, ch khong phai chung chung, cho cac nhan vien va xay dng c
he thong o lng ket qua lam viec cua ho.

ng gan tien lng, tien thng va quyen lc.

Vao nhng nam 50 va 60, khi c cau cong ty het sc cong kenh vi nhieu tang
nac quan ly, ca c nhan vien thng c khuyen rang, neu co gang phan au
leo len c cac nac thang nay th anh ta se c hng nhieu quyen li va
bong loc. Nhng ngay nay he thong quan ly a n gian hoa hn, th chung ta
se co rat nhieu ************vien chay ua e lam sao leo nhanh len c
chiec thang cap bac a b rut ngan lai. Do vay c tiep tuc gan tien lng, tien
thng vi cap bac th chac chan se khien cho rat nhieu ngi bat man do
khong c thang cap, c e bat.

General Electric, cac nha quan ly a co gang tranh tao ra tam ly cho rang,
ch co len chc mi de c hng lng thng cao hn, thay v no l c trau
doi chuyen mon nghiep vu. Ho a giam t 29 ba c lng xuong con 6 bac. ieu
nay van cho phep nhan vien co c hoi c thang lng ma khong can thang
chc. ong thi, ho cung tang ang ke so nhan vien c quyen mua co phan
cua cong ty va ch khen thng cho cac can bo quan ly theo nang lc cua ho
ch khong phai theo tham nien cong tac tai cong ty.

Lam cho nhan vien hieu ro c hng nhng g

Mot cong ty san xuat phu tung o to cho Hang Detroit a co lan giat mnh khi
biet rang, mot so cong nhan gioi nhat cua mnh ang chuyen sang lam viec cho
TS NGUYEN THANH HOI

mot cong ty oi thu mac du tong thu nhap ma cong ty nay tra khong ba ng cua
ho. Cong ty nay tra mc lng gi cao hn, song neu tnh ca ca c khoan phu cap
khac nh y te, bao hiem nhan tho th tong thu nhap gia hai cong ty chang
khac g nhau. Nguyen nhan cua tnh hnh la cong ty cung cap phu tung o to
tren a khong giai thch ro ve cac khoan thu nhap cho ngi cong nhan nen ho
khong biet thc chat tong thu nhap cua ho la bao nhieu. Cong ty a khac phuc
van e bang ca ch in mo t quyen sach nho co minh hoa kem theo, trong o giai
thch ro ve moi th quyen li ma ngi cong nhan co the c hng.

Pho bien cong khai bat c viec khen thng nao

Khi ban thng cho co ng nhan 1000 USD, ma chang ai ngoai ban va ngi
c thng biet c ieu o ca, th tac dung khuyen khch cung ch bang
khong ma thoi. T lau, trong chung ta a an sau mot quan iem cho rang, thu
nhap cua moi ngi hoan toan la viec rieng t nhat cua ho. Song khi cac nhan
vien khong co thong tin chnh xac ve cac khoan tien thng o th ho bat au x
xao, ban tan. Va cac ieu tra thng cho thay rang, ngi ta thng anh gia
thap nhng li ch ma ho c hng khi so sanh vi cac ong nghiep. Neu ban
niem yet tat ca cac mc lng va thng cua moi ngi len bang thong bao th
co the giai toa c tnh trang tieu cc nay.

Tuy nhien, ban can lu y mot ieu trc khi ap dung canh nay la neu ban cha
co mot he thong o lng hoan chnh cho cong viec cua nhan vien th khong
nen noi ve mc lng thng cua moi ngi voi. Bi v neu ban cha the giai
thch noi nhng thac mac ai loai nh : tai sao anh Joe lai ch c thng co
2500 USD ma anh Sam lai c thng ti 3000 USD, th co le tot hn hay nen
than trong, ng noi ra ieu nay voi. Hn na, khong phai moi cong nhan eu
thch c tuyen dng ca nhan. Chang han, mot so nhan vien Nhat Ban con
cam thay se kho khan trong viec hoa nhap vi cac ong nghiep khac neu c
tuyen dng ca nhan cong khai trc moi ngi.

Can khen thng kp thi

Mot khoan khen thng b tr hoan co the co tac dung tieu cc chang kem g
viec t choi khong th ng cho mot ai o ang c thng. hang General
Electric, ca c nha quan ly e ngh cac nhan vien anh gia va xet thng ngay tai
cho cho cac ong nghie p cua mnh . Ho a s dung cho mnh mot chng trnh
c goi la, cho phep mot nhan co quyen gii thieu bat c mot ong nghiep
nao ma anh ta cho la a hoan thanh xuat sac nhiem vu c giao (ke ca ngi
lam mot bo phan khac) nhan mot phieu thng qua tr gia 25 USD (co the s
dung trong mot so quan an hoac ca hang). Ch rieng nam va qua, General
TS NGUYEN THANH HOI

Electric a tang thng chng 10.000 phieu thng nh vay cho cac nhan vien
cua mnh. Ngi nhan vien thng t mnh trao mon qua o cho ong nghiep
cua mnh. Cac nhan vien thng khat khe hn nhieu so vi cac ong chu trong
viec xet thng cac o ng nghiep, do o nhng ngi nhan thng la rat xng
ang. oi vi nhan vien, ay khong n thuan ch la 25 USD, ma quan trong
hn hn la chiem c s tn nhiem cua moi ngi. Tuy nhien, noi nh vay
khong co ngha la moi viec khen thng kp thi la toi u. Chang han, co lan
mot ong giam oc ieu hanh ch noi moi cau Cam n khi nhan c ban bao
cao tom tat t mot nhan vien quan ly cap di. Nhng ngay hom sau ong a goi
ien cho nhan vien quan ly kia va noi Toi that s anh gia cao s ong gop
cua anh trong ban bao cao hom qua. Trong trng hp nay, viec tr hoan co y
nh vay lai cang lam tang them gia tr cua viec anh gia. V sao? V ngi
nhan vien ngh rang, ong chu a co them thi gian nghien ngam va thay het gia
tr bao cao cua mnh.

Nen s dung hnh thc khen thng phi tien te
mot so cong ty, mac du quy lng chang ang la bao, vay ma cac nha quan
ly a phai mat ti hang tram gi e anh gia xep bac tng nhan vien mot.
Song, co mot ieu khong the phu nhan la chang co ai hai long vi chiec banh
be xu nay ca. Neu ban thieu tien mat e lam viec o, ban hay th mot so cach
khuyen khch phi tai chnh. Tien, khi c s du ng ung, se co tac dung khuyen
khch rat ln, song nhng khen thng phi tien te cung co rat nhieu li the.

Ban se de dang hn khi giam bt quyen han cua mot nhan vien hoac nh ch
viec tham gia cua mot nhan vien nao o vao mot d an tot co the em lai cho
anh ta nhieu li loc. Ban co the t tao c nhieu nguon khen thng. Neu ban
thng 100 USD cho nhan vien A, th ban cung phai co chng o e thng cho
nhan vien B, do o viec khen thng cua ban se b han che bi ngan quy. Vi
cach khen thng phi tien te, ban se t b han che nh vay hn. Ban co the giao
cho nhan vien C nhng cong viec thu v hn hoac neu gng anh ta tren t
thong tin noi bo cho phep anh ta c thuyet trnh tai buoi hoi thao quan trong
va hom sau ban cung co the tao c hoi tng t cho nhan vien D. Tuy vay, ban
cung khong nen lam qua lam dung hnh thng phi tien te nay, v sm muon no
cung se b mat tac dung neu c s ly nhieu lan.

Khi khen thng phai lu y en tap quan cua tng nc, tng a phng

Neu ban ang hoat ong nc ngoai, ban can hieu rang, mot so nc vie c
khen thng bang tien khong phai luc nao cu ng c ho a thch. Mot lan,
trong mot buoi thuyet trnh ve s can thiet phai khen thng nhieu hn bang
tien cho cac nhan vien, mot nha quan ly Nhat Ban a ng len phan oi : Ong
TS NGUYEN THANH HOI

ng cho tien bon tre e chung lam bai tap nha, hay ng thng tien cho
cac ba v e ho nau an, hoac ong cung ng nen hoi lo cac nhan vien e ho
lam viec cho cong ty. mot so nc, viec phan oi hnh thc khen thng
bang tien co le la do cac nguyen nhan tai chnh hn la do y thc. Thay cho tien
mac, cac nhan vien cung muon c thng bang cach tang them thi gian ngh
hay c ngh cac khu ieu dng Do vay, cung nen lu y en nhng tap
quan van hoa khac nhau e van dung ca c nguyen tac o cho phu hp khi hoat
ong nc ngoai.

Cac quyet nh khen thng cung co the thay oi c

Se khong tot neu ban c lam ra ve la mnh luon luon ung, bi v oi khi ban
co the trao nham phan thng cho mot nhan vien khong xng ang. Neu nh
vay ban phai dung cam sa cha bang cach hu y bo quyet nh ay. La ngi
quan ly, ban thng phai ngap au trong mot nui cac giay t va nhng li yeu
cau tng nh vo tan cua cap di. Nhng neu ban thng cho mot nha n vien
nao o, ngoai viec nang lng c ban, th khong co ngha la ban c gi mai
quyet nh o. Ngi nhan vien o phai hieu rang, sang nam ti anh ta se ch
c thng neu anh ta van duy tr c hieu suat lam viec.

Nhng xin ban hay lu y mot ieu la mot so co ng ty, viec thng a tr thanh
mot thong leen noi cac nhan vien a xem o la mot dang lng khac, ch thay
oi cach goi ma thoi. Tuy vay, neu cac nhan vien cua cong ty ban trong ch
vao cac khoan tien thng e bu ap cho phan sinh hoat b thieu hut do gia ca
tang, th rat co the la ban a tra khong u lng c ban va neu vay th ban can
phai ieu chnh lai.

Cuoi cung quan trong nhat van la cach a tien

Neu cach thc khen thng cua cong ty ban khong phu hp vi bat ky mot quy
tac tren, th cung ng qua that vong, v cac oi thu cua ban cung ang trong
tnh the o. Do vay, neu ban ap dung c cac quy tac nay th ban se co c hoi
tuyet vi e chiem u the so vi cac oi thu cua mnh ma khong can phai au
t them tien. Tuy nhien, neu ban nh khen thng cho mot nhan vien nao o,
ieu quan trong nhat khong phai la ban a cho ho bao nhieu tien, ma la cach
ma ban a cho ho cai ma ban co nh the nao.



PHU LUC PHU LUC PHU LUC PHU LUC - -- - QUAN TR QUAN TR QUAN TR QUAN TR NGUON NHAN LC NGUON NHAN LC NGUON NHAN LC NGUON NHAN LC

TS NGUYEN THANH HOI

PHU LUC O OO O THU THU THU THUYET CAP BAC NHU CAU CUA MASLOW : YET CAP BAC NHU CAU CUA MASLOW : YET CAP BAC NHU CAU CUA MASLOW : YET CAP BAC NHU CAU CUA MASLOW :

Trong he thong ly thuyet ve quan tr va ong vien thuyet cap bac
nhu cau cua Abraham Maslow la thuyet co c mot s hieu biet rong
ln.

Maslow cho rang hanh vi cua con ngi bat nguon t nhu cau va
nhng nhu cau cua con ngi c sap xep theo mot th t u tien t thap
ti cao ve tam quan trong. Cap bac nhu cau c sap xep thanh nam bac
sau :














S o 2 : S o 2 : S o 2 : S o 2 : S phan cap nhu cau cua Maslow.

1) 1) 1) 1) N NN Nhng nhu cau c ban hay nhu cau sinh ly : hng nhu cau c ban hay nhu cau sinh ly : hng nhu cau c ban hay nhu cau sinh ly : hng nhu cau c ban hay nhu cau sinh ly : la nhng nhu cau
am bao cho con ngi ton tai nhu : an, uong, mac, ton tai va
phat trien noi giong va cac nhu cau cua c the khac.
2) 2) 2) 2) Nhng nhu cau ve an toan va an ninh : Nhng nhu cau ve an toan va an ninh : Nhng nhu cau ve an toan va an ninh : Nhng nhu cau ve an toan va an ninh : la cac nhu cau nh an
toan, khong b e doa, an ninh, chuan mc, luat le
3) 3) 3) 3) Nhng nhu cau xa hoi : Nhng nhu cau xa hoi : Nhng nhu cau xa hoi : Nhng nhu cau xa hoi : la cac nhu cau ve tnh yeu, c chap
nhan, ban be, xa hoi
4) 4) 4) 4) Nhng nhu cau t trong : Nhng nhu cau t trong : Nhng nhu cau t trong : Nhng nhu cau t trong : la cac nhu cau ve t trong, ton trong
ngi khac, c ngi khac ton trong, a v
Nhu
ca u t
tha n van o ng
Nh ng nhu cau
ve s ton trong
Nh ng nhu cau ve
lien ke t va chap nha n
Nh ng nhu cau ve an
ninh hoac an toa n
Nh ng nhu cau ve sinh ly
TS NGUYEN THANH HOI

5) 5) 5) 5) Nhng nhu cau t the hien : Nhng nhu cau t the hien : Nhng nhu cau t the hien : Nhng nhu cau t the hien : la cac nhu cau nh chan, thien, my,
t chu, sang tao, hai hc

Maslow a chia cac nhu cau thanh hai cap : cap cao va cap thap.
Cac nhu cau cap thap la cac nhu cau sinh ly va an toan, an ninh. Cac nhu
cau cap cao bao gom cac nhu cau xa hoi, t trong, va t the hien. S khac
biet gia hai loai nay la cac nhu cau cap thap c thoa man chu yeu t
ben ngoai (
1
) trong khi o cac nhu cau cap cao lai c thoa man chu yeu
la t noi tai (
2
) cua con ngi.

Maslow cho rang lam thoa man cac nhu cau cap thap la de lam
hn so vi viec lam thoa man cac nhu cau cap cao v cac nhu cau cap
thap la co gii han va co the c thoa man t ben ngoai. Ong con cho
rang au tien cac nhu cau cap thap nhat hoat ong, no oi hoi c thoa
man va nh vay no la ong lc thuc ay con ngi no la nhan to ong
vien. Khi cac nhu cau nay c thoa man th no khong con la yeu to ong
vien na luc o cac nhu cau cap o cao hn se xuat hien.

Thuyet cap bac nhu cau cua Maslow a co mot an y quan trong oi
vi cac nha quan tr o la muon ong vien nhan vien th ieu quan trong
la ban phai hieu ngi lao ong cua ban ang cap o nhu cau nao. T
s hieu biet o cho phep ban a ra cac giai phap phu hp cho viec thoa
man nhu cau cua ngi lao ong ong thi bao am at en cac muc tieu
to chc.







Van dung ly thuyet cua Maslow trong quan tr Van dung ly thuyet cua Maslow trong quan tr Van dung ly thuyet cua Maslow trong quan tr Van dung ly thuyet cua Maslow trong quan tr


1
Extrinsic needs
2
Intrinsic needs
TS NGUYEN THANH HOI

Loai nhu cau Loai nhu cau Loai nhu cau Loai nhu cau Khu vc anh hng cua quan tr Khu vc anh hng cua quan tr Khu vc anh hng cua quan tr Khu vc anh hng cua quan tr
T the hien mnh
Nhng thach thc trong cong viec
C hoi tien bo
Cac c hoi e sang tao
ong c at thanh tch cao hn
S tha nhan cong khai thanh tch tot
S ton trong
Nhng hoat ong quan trong cua cong viec
Ten cong viec c knh ne
Trach nhiem
Cac c hoi giao tiep xa hoi
Xa hoi
S on nh cua nhom
Viec khuyen khch hp tac
Cac ieu kien lam viec an toan
An toan
S am bao co viec lam
Cac loai tien phu cap
Tien lng xng ang
Vat chat
Cac ieu kien lam viec thuan tien
Nhiet o, anh sang, khong gian, ieu hoa

PHU LUC PHU LUC PHU LUC PHU LUC O BANG SO SANH CAC AC IEM VA N HOA BANG SO SANH CAC AC IEM VA N HOA BANG SO SANH CAC AC IEM VA N HOA BANG SO SANH CAC AC IEM VA N HOA

CAC TIEU CH CAC TIEU CH CAC TIEU CH CAC TIEU CH PHNG ONG (NHAT) PHNG ONG (NHAT) PHNG ONG (NHAT) PHNG ONG (NHAT) PHNG TAY (MY) PHNG TAY (MY) PHNG TAY (MY) PHNG TAY (MY)
ong lc phat trien Quan tam xa hoi quan trong hn vat
chat
Tai chnh, tien bac la ong lc chu
yeu
Tnh ca nhan- tap
the
Nhom la c s cua xa hoi. Tnh tap the
c anh gia cao
Quyen ca nhan c xep u tien
hang au.
Quan he gia nh Bao gom ca ho hang, dong toc, dan toc
quan he than thiet gan gui
Gia nh hat nhan
Nhn nhan ve cong
viec
Cong viec c anh gia cao, nhan vien
co ky luat va to chc cao
Tam quan trong cua cong viec
giam : ngh ngi, giai tr tang
Quan iem ve giao
duc
Giao duc la trach nhiem cua cha me oi
vi con nham mang lai uy tn xa hoi va
am bao kinh te
Giao duc la hnh thc au t ca
nhan.
Quan iem nhan ve
chc vu, a v xa
hoi
Chc vu , a v xa hoi quan trong Chc vu a v t quan trong; hieu
biet, co nang lc quan trong hn.
Nhn nhan ve xung
ot
Hoa hp quan trong hn xung ot Chap nhan xung ot, xung ot co
the dan tinhng thay oi co li
BANG SO SANH AC IEM QUAN TR BANG SO SANH AC IEM QUAN TR BANG SO SANH AC IEM QUAN TR BANG SO SANH AC IEM QUAN TR
TS NGUYEN THANH HOI


NHAT NHAT NHAT NHAT MY MY MY MY
Tuyen dung Suot i Ngan han
ao tao a ky nang Chuyen mon hoa hep
Ra quyet nh Tap the Ca nhan
Lng, thng Bnh quan, theo tham
nien
Theo ket qua thc hien
cong viec
Cong oan Cong oan x nghiep Nhieu to chc cong
oan


PHU LUC PHU LUC PHU LUC PHU LUC O OO O NHNG NET CHNH TRONG TNH CACH NC OI NHNG NET CHNH TRONG TNH CACH NC OI NHNG NET CHNH TRONG TNH CACH NC OI NHNG NET CHNH TRONG TNH CACH NC OI
CUA NGI VIET NAM CUA NGI VIET NAM CUA NGI VIET NAM CUA NGI VIET NAM


U IEM U IEM U IEM U IEM NHC IEM NHC IEM NHC IEM NHC IEM
Tnh can cu, gioi chu ng gian
kho, vat va
Tnh an o, can nhac trong suy xet
s viec.
T tng, cau an, t ti, t hu, tnh ch
ky, o k.
Tnh bao thu
T tng bnh quan chu ngha.
Tnh linh hoat, de thch ng, dan
chu.
Tnh ca ne, tac phong tuy tien, le me
trong cong viec.
Ky luat khong nghiem.
Chu trong cac moi quan he giao
tiep, a s te nh, y t, hieu khach.
Trong tnh, thch hoa thuan.
Thieu tinh than hp tac, be phai, cuc
bo, tnh da dam, y vao tap the.
Tnh soi moi vao cong viec cua ngi
khac.
Tnh trong c, trong van, hieu hoc.
Trong danh d, thch thieng tam
trong sinh hoat.
Tnh a s dien, thieu thc te, chuong
hnh thc.
Kem hoach nh, tnh toan.
Tnh ton trong ngi ln tuoi. Tnh gia trng, t trong ngi tre
tuoi.

TIEU CH GIA V TIEU CH GIA V TIEU CH GIA V TIEU CH GIA VAN HOA CO TRUYEN AN HOA CO TRUYEN AN HOA CO TRUYEN AN HOA CO TRUYEN
VA VAN HOA TRONG KINH TE TH TRNG. VA VAN HOA TRONG KINH TE TH TRNG. VA VAN HOA TRONG KINH TE TH TRNG. VA VAN HOA TRONG KINH TE TH TRNG.
TS NGUYEN THANH HOI


TIEU CH TIEU CH TIEU CH TIEU CH VAN HOA CO VAN HOA CO VAN HOA CO VAN HOA CO
TRUYEN TRUYEN TRUYEN TRUYEN
KINH TE TH KINH TE TH KINH TE TH KINH TE TH
TRNG TRNG TRNG TRNG
Chu nhan XH nong nghiep XH cong nghiep
Khong gian chnh Vung nong thon Vung o th
Tong Tong Tong Tong
quan quan quan quan
ac trng Tnh cong ong lang, xa Tnh oc lap ca nhan.
Loi t duy Tong hp, trong quan
he.
Phan tch, trong yeu
to.
T T T T
duy duy duy duy
Cach t duy. Linh hoat, de thay oi. Kien nh, quyet oan.
Loi song Theo tnh ngha. Theo phap luat.
Chuan anh gia. Theo ao c. Nh hang hoa.
Cach hanh ong. Da dam, tnh bnh
quan.
Quy thanh gia ca, li
nhuan, canh tranh.
Cach thc quan
ly
Theo le lang va phep
nc.
Theo quy luat kinh te.
Hanh Hanh Hanh Hanh
ong ong ong ong
Thai o oi vi
thng nghiep.
Khinh re, han che
thng nghiep.
Khuyen khch thng
nghiep phat trien.

VAN HOA CO TRUYEN VAN HOA CO TRUYEN VAN HOA CO TRUYEN VAN HOA CO TRUYEN
VI KINH TE TH TRNG : CAI HAY VI KINH TE TH TRNG : CAI HAY VI KINH TE TH TRNG : CAI HAY VI KINH TE TH TRNG : CAI HAY CAI D CAI D CAI D CAI D

CAI HAY CAI HAY CAI HAY CAI HAY CAI D CAI D CAI D CAI D
Cai c (them) Cai c (them) Cai c (them) Cai c (them) Cai thoat khoi Cai thoat khoi Cai thoat khoi Cai thoat khoi Cai mat (giam) Cai mat (giam) Cai mat (giam) Cai mat (giam) Cai nhiem phai Cai nhiem phai Cai nhiem phai Cai nhiem phai
1
o th, CN phat
trien.
o th b nong thon
khong che.
Moi trng t
nhien.
Nan o nhiem.
2
i song vat chat
cao, tien nghi ay
u.
S ngheo nan thieu
thon.
Loi song tnh
ngha.
Loi song thc
dung.
3
Vai tro ca nhan
nang cao.
Thoi da dam bao
thu.
Tnh tap the, s on
nh gia nh.
Loi song ca nhan
chu ngha.
4
Tinh than t do phe
phan.
Thoi gia trng. Ne nep, ch le. Loi song ca oi
bang au.
5
S lien ket Quoc te
rong rai
Oc a phng chu
ngha.
Tnh oc lap t tr
giam.
Nhng hien tng
oi truy, du nhap.

KY NANG TAO LAP MOT DOANH NGHIEP MI KY NANG TAO LAP MOT DOANH NGHIEP MI KY NANG TAO LAP MOT DOANH NGHIEP MI KY NANG TAO LAP MOT DOANH NGHIEP MI

TS NGUYEN THANH HOI

Bc 1 : - Hnh thanh y tng :



Bc 2 Bc 2 Bc 2 Bc 2




























Bc 2 : - Soan thao e an :

1. Gii thieu e an 1. Gii thieu e an 1. Gii thieu e an 1. Gii thieu e an - Tong quan ve muc ch va muc tieu can
Soan thao mot
quan niem tong
quat hoa e an
Cac tac ong c d
tnh chnh xac e at
c moi lien ket
chat che gia con
ngi va e an
QUYET NH
TIEN HANH
A SAN SANG TIEN HANH CHA ?

- Thi gian Thc hien
- Cac phng tien mot ban
tai chnh ket toan
- Nhan s au
BIEN Y TNG THANH E AN THC TE
- Xac nh y tng
- Tm thong tin
- Thu thap y kien va t van
- Phan tch cac rang buoc
- Y tng co thc hien c hay khong ?
- Rut ra cac net ln cua e an.
CO MOT Y TNG

CAC YEU TO DAN EN VIEC TAO LAP DN :
- Kinh nghiem
- Cac giai phap mi cho cong nghe a co
- Cac cong nghe mi
LAM THE NAO CO MOT Y TNG ?
- Tm toi, nghien cu
- Quan sat moi trng
- Theo cac y tng cua ngi khac.
TS NGUYEN THANH HOI

at
- S lc ve nganh kinh doanh
2. San pham 2. San pham 2. San pham 2. San pham Dch vu Dch vu Dch vu Dch vu
- Mo ta san pham Dch vu
- Cac ac trng
- C che mua bang sang che, ban quyen.
- Chat lng san pham
- Khoi lng san pham
3. Marketing 3. Marketing 3. Marketing 3. Marketing
- Mo ta th trng
- Th trng va phan khuc th trng
- Khuynh hng th trng
- oi tng khach hang
- u nhc iem cua canh tranh
- D oan khoi lng kinh doanh
4. Ke hoach Marketing 4. Ke hoach Marketing 4. Ke hoach Marketing 4. Ke hoach Marketing
- Product Chien lc san pham
- Pricing Chien lc gia
- Placing - Chien lc phan phoi
- Promotion - Chien lc truyen thong Kmai
5. ieu hanh Dnghiep 5. ieu hanh Dnghiep 5. ieu hanh Dnghiep 5. ieu hanh Dnghiep
- a iem
- Cac phng tien
- Nguyen lieu
- Kiem soat ton kho
- Kiem tra chat lng
6. To chc va quan ly 6. To chc va quan ly 6. To chc va quan ly 6. To chc va quan ly
DN DN DN DN
- Quan tr nhan s
- Dang phap ly cua doanh nghiep
- To chc bo may
7. 7. 7. 7. Hoach nh tai chnh Hoach nh tai chnh Hoach nh tai chnh Hoach nh tai chnh
- Von au t ban au
- D tru lo lai
- D tru lu lng tien mat
- Cac nguon tai chnh.










B BBBbbbb BBBbbbb BBBbbbb BBBbbbb Bc 3 Bc 3 Bc 3 Bc 3


Bc 3 : - Tien hanh cac nghiep vu

HP THANH TAI
LIEU KINH TE
Tm kiem va at c cac hp ong nguyen tac:
- Khach hang/ ngi cung ng
- Tai tr
- Gi cac ho s vay mn va tr cap
Chuan b tien hanh :
- Thong bao cac khoan vay ngan hang
- Khang nh cac hp ong vi toan bo
cac ban hang
- Chng trnh tien hanh.
TS NGUYEN THANH HOI


Bc 4 Bc 4 Bc 4 Bc 4
































Bc 4 : - Bat au van hanh doanh nghiep :

Khi ong cac thu tuc phap ly
- Cac van ban thc hien cho d
tnh cua cong ty ve mat to chc
- Gi noi dung va ban ieu le
- Tiep tuc cac thu tuc
at c cac n hang chac
chan au tien :
- Cu the cu hoa cac moi tiep xuc
vi khach hang
- Cu the hoa cac hp ong vi
ngi cung ng va ngi thau
lai.
Chuan b lam viec :
- Lap at cac phng tien SX
- Hoach nh khi ong cac
nghiep vu
- To chc cau truc noi bo DN
Khi ong cac thu tuc tai chnh :
- M tai khoan kinh doanh
- S dung cac nguon tai chnh
KHI ONG CAC
THU TUC
TIEN HANH HOAT
ONG KINH TE
QUYET
NH TIEN
HANH
TS NGUYEN THANH HOI


KIEM TRA VIEC XAY DNG
DOANH NGHIEP VE MAT CHE O
- Ton trong cac nguyen tac
quan ly
- S dung cac cong cu quan ly
thch hp :
+ Quan ly tai chnh
+ Cong tac ke toan phan
tch.
+ Cac bang theo doi





CHUAN B VA LANH AO
TRIEN KHAI
Cac bc chien lc :
- Thu thap cac d lieu
- Cong thc hoa cac
chien lc
- La chon va thc hien
- Kiem tra
- Cac tac ong uon nan
- Ke hoach hoa va ngan
sach.












PHU LUC PHU LUC PHU LUC PHU LUC - -- - QUAN TR NGUON NHAN LC QUAN TR NGUON NHAN LC QUAN TR NGUON NHAN LC QUAN TR NGUON NHAN LC

PHU LUC PHU LUC PHU LUC PHU LUC O OO O QUY CHE TUYEN DUNG NHA N VIEN QUY CHE TUYEN DUNG NHA N VIEN QUY CHE TUYEN DUNG NHA N VIEN QUY CHE TUYEN DUNG NHA N VIEN

TS NGUYEN THANH HOI

1. 1. 1. 1.MUC TIEU : MUC TIEU : MUC TIEU : MUC TIEU :
- Xay dng va thc hien cac bc trong quy trnh tuyen dung co he
thong va khoa hoc nham thc hien kiem soat tot cong tac tuyen dung.
- Chuan b tot nhan lc va cac phng tien e quan ly, ieu khien
va anh gia chnh xac cac bc torng quy trnh tuyen dung.
- Tao thuan li cho thong tin noi bo gia cac bo phan chc nang
c thong suot nham lien ket phoi hp ong bo trong cong tac tuyen
dung.
- Bao am kp thi, hieu qua va chat lng trong cong tac tuyen
dung va thc hien ung chnh sach, muc tieu, ke hoach e ra.


2. PHA N CAP TUYEN DUNG 2. PHA N CAP TUYEN DUNG 2. PHA N CAP TUYEN DUNG 2. PHA N CAP TUYEN DUNG


Thc hie n Thc hie n Thc hie n Thc hie n
TT TT TT TT V tr tuye n dung V tr tuye n dung V tr tuye n dung V tr tuye n dung
Phong va n Phong va n Phong va n Phong va n
lan 1 lan 1 lan 1 lan 1
Phong va n lan 2 Phong va n lan 2 Phong va n lan 2 Phong va n lan 2 Phong Phong Phong Phong
va n lan va n lan va n lan va n lan
3 33 3
Phoi h p Phoi h p Phoi h p Phoi h p Kiem soat Kiem soat Kiem soat Kiem soat
Quyet Quyet Quyet Quyet
nh nh nh nh
1
Cong nhan san xuat Th ky nhan
s
PG San
xuat
Quan oc phan
x ng
G, Trng BP
chc nang
TP HC -
NS
Giam
oc
HC - NS
2
Nhan vie n quan ly,
nhan vie n van
pho ng
Trng
pho ng
HC NS
Giam oc
HC - NS
G, Trng BP
chc nang
TP HC -
NS
Giam
oc
HC - NS
3
Nhan vie n bao tr,
ky thuat vien
Th ky nhan
s
Trng bo phan
chc nang
G, Trng BP
chc nang
TP HC -
NS
Giam
oc
HC - NS
4
To trng san xuat Th ky nhan
s
Quan oc phan
x ng
G, Trng BP
chc nang
TP HC -
NS
Giam
oc
HC - NS
5
Trng pho ng,
Trng BP, Quan
oc
Trng
pho ng
HC NS
Giam oc
HC NS, Giam
oc chc nang
P-Tong
giam
oc
Giam oc ch c
nang
Giam oc
HC - NS
Tong
giam
oc
6
Gaim oc ch c
nang
Trng
pho ng
HC NS
Giam oc
HC - NS
Tong
giam
oc
P-Tong giam
oc
Giam oc
HC - NS
Tong
giam
oc

3. LU O TUYEN DUNG 3. LU O TUYEN DUNG 3. LU O TUYEN DUNG 3. LU O TUYEN DUNG

BO PHAN PHAT TRIEN NGUON NHAN LC BO PHAN PHAT TRIEN NGUON NHAN LC BO PHAN PHAT TRIEN NGUON NHAN LC BO PHAN PHAT TRIEN NGUON NHAN LC BO PHAN S DUNG NHAN LC BO PHAN S DUNG NHAN LC BO PHAN S DUNG NHAN LC BO PHAN S DUNG NHAN LC


C
Hoach nh
nhan lc
Tham nh
Ke hoach nhan
lc bo phan
TS NGUYEN THANH HOI



C C

C


C
'

1


C

11



12




13



14



15

16
4. MO TA QUY TRNH TUYEN DUNG 4. MO TA QUY TRNH TUYEN DUNG 4. MO TA QUY TRNH TUYEN DUNG 4. MO TA QUY TRNH TUYEN DUNG

BC BC BC BC
CONG CONG CONG CONG
VIEC VIEC VIEC VIEC
CONG VIEC CONG VIEC CONG VIEC CONG VIEC
NGI PHU NGI PHU NGI PHU NGI PHU
TRACH TRACH TRACH TRACH GHI CHU GHI CHU GHI CHU GHI CHU
1 Can oi nhu cau nhan lc bo phan G bo phan s
Tra ho
s
Nhan va tham
nh ho s
Tra ho
s
Tra ho
s
Kiem tra tay
nghe
PHONG PHONG PHONG PHONG
VAN LAN 1 VAN LAN 1 VAN LAN 1 VAN LAN 1
Yeu cau nhan
lc can tuyen
PHONG PHONG PHONG PHONG
VAN LAN VAN LAN VAN LAN VAN LAN 2 22 2
PHONG PHONG PHONG PHONG
VAN LAN VAN LAN VAN LAN VAN LAN 3 33 3
Tham tra / Tham tra / Tham tra / Tham tra /
gia la chon gia la chon gia la chon gia la chon
Tra ho
s
Tra ho
s
Tra ho
s
Thu tuc
tiep nhan
Ban giao Ban giao Ban giao Ban giao
H/luyen T H/luyen T H/luyen T H/luyen T
/gia sau /gia sau /gia sau /gia sau
H/luyen T H/luyen T H/luyen T H/luyen T
Ban giao th Ban giao th Ban giao th Ban giao th
viec viec viec viec
Cham dt H
H/luyen T H/luyen T H/luyen T H/luyen T
Cham dt H
th v th v th v th viec iec iec iec
/gia sau th
viec
Ban giao th
viec chnh thc
TS NGUYEN THANH HOI

Phan tch cong viec
Viet ban mo ta cong viec
Lap so lng can tuyen, thi gian can s
dung
dung nhan lc
2
Lap phieu yeu cau tuyen dung nhan lc
Chuyen phieu yeu cau sang bo phan nhan
s
G bo phan s
dung nhan lc
Theo bieu mau BM
NS - 01
3
Kiem tra nh bien, tieu chuan
Phan hoi thong tin cho bo phan s dung
nhan lc thong nhat va quyet nh ch tieu
tuyen dung
TP HC NS
Th ky nhan s
Theo c cau to chc va
ke hoach nhan s Trnh
GD HC NS quyet nh
4
Thiet lap ke hoach tuyen dung
Trien khai va kiem tra tien trnh thc hien
ke hoach
Giam oc
HC-NS
Th ky nhan s
Lap bang ke hoach tuyen
dung.
5
Thu thap thong tin cung cau ve th trng
L
Xac nh nguon cung cap
Th ky nhan s
Xay dng he thong lu
tr nguon cung cap
6
Thong bao tuyen dung trong noi bo
Thong bao ben ngoai
Thong tin cho cac nguon cung ng khac Th ky nhan s
Bang cac hnh thc :
Truyen at, giao tiep,
van ban, quang cao tren
phng tien thong tin ai
chung
7
Tiep nhan ho s phan loai
Thong tin cho cac ng c vien bo tuc ho s
Chuyen tra ho s khong at yeu cau
Loc ho s va lap danh sach mi PV lan 1
Th ky nhan s
Lu vao c s d lieu
cua cong ty.
8
Phong van lan 1, thong tin gii thieu s
lc ve cong ty cho ng c vien
anh gia ket qua phong van lan 1, gi tra
ho s khong at va xep lch phong van lan 2
TP HC NS
Th ky nhan s
Trnh G HC-NS xem
xet ket qua phong van
lan 1
8
Lap phieu kiem tra tay nghe
To chc kiem tra tay nghe va anh gia
ket qua kiem tra
Gi tra ho s cho cac ng c vien khong
at
Trng bo phan
s dung nhan
lc
Th ky nhan s

9
To chc phong van lan 2
To chc anh gia ket qua lan 2
Gi tra ho so ng c vien khong at
Lap danh sach phong van lan 3
G HC-NS.
G chc nang
Trng bo phan
s dung nhan lc

9
To chc phong van lan 3
To chc anh gia ket qua lan 3
Gi tra ho so ng c vien khong at
Tong giam oc
G HC-NS

10
Tham tra ly lch va qua trnh lam viec
Thong tin ket qua sau cung va hen gap
ngi trung tuyen
Th ky HC-NS

TS NGUYEN THANH HOI

Thong tin ngay gi tiep nhan ng c vien
Gi tra ho s ng c vien khong at sau
tham tra
11
Thu tuc tiep xuc ban au vi ng c vien
Thiet lap KH huan luyen ao tao
Ky ket H huan luyen ao tao, ban cam
ket
Hng dan noi quy L va lch s cong ty
Th ky nhan s
Thu tuc tiep nhan cong
nhan
12
Thiet lap he thong ch tieu anh gia sau
huan luyen ao tao
Lap bien ban ban giao huan luyen ao tao
Kiem soat chng trnh huan luyen ao tao
TP HC-NS
Trng BP s
dung nhan lc
Th ky HC-NS
Thoa thuan, thong nhat
cac tieu chuan anh gia
vi BP s dung nhan lc
13
To chc anh gia theo muc tieu a thoa
thuan
To chc thi, tong hp ket qua va bao cao
sau giai oan huan luyen ao tao.
Lap thu tuc cham dt H huan luyen ao
tao oi vi ng c vien khong at
Lap thu tuc chuyen cac CV khong at
sang giai oan th viec
TP HC-NS
Trng BP s
dung nhan lc
Th ky HC-NS
Trnh giam oc HC-NS
14
Ky ket H tuyen dung Thiet lap va thong
nhat he thong ch tieu sau giai oan th viec.
Lap bien ban ban giao th viec cho BP s
dung.
Lap thu tuc chuyen cac CV at sang chnh
thc
Th ky HC-NS
Co thong nhat vi BP s
dung nhan lc
Trnh G HC-NS
15
To chc anh gia sau th viec
Thu tuc cham dt H th viec oi vi cac
CV khong at
Thu tuc chuyen cac CV at sang chnh
thc
Trng BP s
dung nhan lc
Th ky HC-NS


16
Lap bien ban ban giao s dung chnh thc
cho BP s dung
Ky ket H chnh thc kem theo chnh sach,
che o cho ngi lao ong
Th ky HC-NS
Trnh Tong G


5. LU O TNH 5. LU O TNH 5. LU O TNH 5. LU O TNH LNG LNG LNG LNG

BO PHAN TNH LNG BO PHAN TNH LNG BO PHAN TNH LNG BO PHAN TNH LNG BO PHAN QUAN BO PHAN QUAN BO PHAN QUAN BO PHAN QUAN
LY SX LY SX LY SX LY SX



Nhan vien
cham cong
QUAN OC
PHAN XNG
TS NGUYEN THANH HOI




C





C C C C










C















CHAM CONG
NGAY
BANG CHAM
CONG THANG
BANG LNG
THANG
CAC CHNG
T TAM NG
TRUY THU
HOANTA T
BANG LNG
BANG QUYE T
TOA N SP
BANG QUYE T
TOA N CONG
PHONG PHONG PHONG PHONG
TC TC TC TC - -- - KT KT KT KT
HOANTAT
LU
KY NHAN
LNG
KIEM TRA
TS NGUYEN THANH HOI

6 66 6. MO TA QUY TRNH TNH LNG . MO TA QUY TRNH TNH LNG . MO TA QUY TRNH TNH LNG . MO TA QUY TRNH TNH LNG

BC BC BC BC
CONG CONG CONG CONG
VIEC VIEC VIEC VIEC
CONG VIEC CONG VIEC CONG VIEC CONG VIEC
NGI NGI NGI NGI
PHU PHU PHU PHU
TRACH TRACH TRACH TRACH
GHI CHU GHI CHU GHI CHU GHI CHU
1
Cham cong hang ngy tat ca cac
bo phan
Cham cong tang ca
Nhan vien
HC-NS

2
Tong ket Bang cham cong thang Bang cham cong thang Bang cham cong thang Bang cham cong thang
Tong ket so ngay cong Gi cong
Nhan vien
HC-NS
Ngay 25 hang
thang
3
Lap bang lng thang t danh
sach thc te cua Bang cham cong Bang cham cong Bang cham cong Bang cham cong
thang thang thang thang
Lap bang quyet toan cong t danh
sach thc te cua Bang cham cong Bang cham cong Bang cham cong Bang cham cong
thang thang thang thang
Th ky nhan
s
Nhan vien
HC-NS
Thc hien trong
hai ngay
23-24 hang thang
4
Lap bang quyet toan san pham Q phan
xng
Hoan tat vao ngay
27 hang thang
5
Bnh bau he so cong theo bang
quyet toan cong
Q phan
xng
TP HC-NS
Hoan tat vao ngay
27 hang thang
6
Hoan tat bang lng thang Th ky nhan
s
Nhan vien
HC-NS
Hoan tat vao ngay
28 hang thang
7
Kiem tra ket qua
Chuyen phong to chc ke toan
TP HC-NS Trnh G HC-NS
Lu vao c s d
lieu
8
Nhan tien t thu quy
Ban giao lng cho cac bo phan
Ket thuc
TP HC-NS
Th ky nhan
s
Hoan tat sau khi
nhan tien t phong
tai chnh ke toan
mot ngay



TS NGUYEN THANH HOI